J&T Express
Reviews and Complaints

My order from shein already arrived from my destination however the driver can't contact me because my phone is lost. My adress is clearly indicated that the driver can deliver it door to door. It has room number and a building number and the name on the condo and adress. The driver just waited outside and upon checking on the app in shein. the driver took a picture that the customer which is me is unable to reach so he can't deliver my order. I don't understand how driver in your company didn't even use their common sense when in fact my full address is clearly indicated. The other delivery company can even deliver my order without having to call me because my full adress is very easy to understand. I need my order now because it's already paid off. Don't do this to your customers.

Went there quite often, in the morning arond 9am, the same malay girl with yellow short hair, petite size always says no money to change, rude plus grumpy. She even asked me how now I got no money and you cannot pay cash. I'm a customer's, giving jnt businesses and she is rejecting business. Since she knows that she hv no change, find a solution! Customers are not paid for problem solving! Use to use jnt service 40 times a month but now use others (pos laju, ninja). Please teach your front liners to be courteous and smile (usj9, female staff). Jnt use to hv a bunch of friendly staff before it was taken over recently. Dissapointed with the new management, tidak apa attitude on recruiting staff (rude, unfreindly, lack of knowledge). Jnt gonna lose big money if you keep this rude staff thingy going.

I waited for my parcel since Dec 12,2022 since the tracking showed it was out for delivery. What I got was text messages at 930 PM that it was rescheduled. Same goes on Dec 13 a text message was received 1124 PM my parcel was rescheduled. Until Dec 14, I waited but I left the house 430pm for my check up when my parcel arrived but no one to receive. RIDER called me but told him will call him back. As soon as I got back home after an hour and a half tried to call RIDER and ask if he can go back to my address but said to me instead that my parcel was back to the hub and he was in Royal South ONLY ha! As I was trying to explain the RIDER hang up on me and send me text messages that are not acceptable for me. I have been using J&T even before but never a rider been RUDE to me just like this RIDER of my parcel tracking no. [protected]. There was 1 time happened also no one to receive my parcel and the rider with no hesitation and complain return back to my address as he was only in Royal South. He just finished delivering all parcels on that area but he managed to come back to my address. Now this RIDER you sent me was very rude and needs to be discipline on how to treat customers. Thank you I do hope you will do your part to what my concern was

Whoa. I send. My. Produck. To my. Customer. Look nice but. Want. The customer. Get. The. Product is. Broken. Now. Custerme. Ask. Get back the money rm 440 i. Want. The. J&t. Reply. My whatss alson. Because if. You. J&t no. Reply. My. Whatss. I well like to. Report police station and. I. Want. The. J&t payback. My money. Rm. 440

The box was damaged when it arrived.(a j & t box) It was evident that it was not properly handled during transit.

The package was send thru J & T Kamuning Branch and the destination is Tacloban City, Leyte Philippines. The tracking number is : [protected]. This was shipped on December 5, 2022.

Those sending items via courier beware! EasyParcel Singapore and J&T Express refuse to take responsibility for damaging my parcel. Customer received the item and the entire parcel was wet and the item inside was soaked with water. The box was torn and the item was damaged.

Wrote it to them and they refuse to compensate saying that the packaging was improper, I need to affix a fragile sticker, bubble wrap everything and ensure there is no space in the box. I am also told to packed in a double walled box with further padding.

As expected, they find lot of excuses to push the responsibility away. STAY AWAY.

I shoulg have the item in8/12/22 but until now(10/12/22) , i still haven't get it. It was delivered 27/11/22 it almost 2 weeks ... It stuck Transit Center JTI FREIGHT 999( kuala lumpur ) for 9 days 1-now/12/22 . Do something about it. My item's ship code is [protected]

10 december 2022 11.10am receive item. Sorry I felt disappointed service from J&T. before being delivered the 2 items were in good condition and the sticker was placed (FRAGILE). Please take action and take responsibility for this or reclaim it in the original or money

[protected]

Junit B.Suni

No. 8, Jalan Kuching Timur 2, Lintang 3, Lorong 4, Taman Tunku 98000 miri sarawak.

[protected]

The parcel was supposed to be delivered since Dec 2, then, the date in the app changed again to Dec 5. We called many times to follow up but until now we havent received the parcel. (They mentioned they will check it but what happened?) It's already Dec 6 and we need it tonight. Their logistics and customer service is terrible. Absolutely unacceptable. Turns out ordering early is useless when you have J&T express as your courier because they always deliver late.(Tried sending a complaint through their site...apparently it wouldn't record haha)

Saya Mohd Arifin bin Talib, No. Hand Phone [protected]. Pada 02 Disember, 2022 telah menghantar satu barang (iaitu komputer) kepada Mr Chia di Ampang Selangor, barang (komputer) tersebut telah sampai kepada penerima tetapi barang (komputer) tersebut pecah, komputer tersebut telah dibalut dengan bubble wrap dan di tampal sticker Fragile pada kotak barang itu (kotak J&T) . No tracking ialah [protected], Saya mohon pampasan daripada pihak J&T. Sekian terima kasih.

Hilang dah kepercayaan aku dekat j&t. Ko ingat barang murah ker? Ko senang-senang hilangkan atau kata lain mencuri. Tidak aku halalkan.. Neraka la aku doakan tempat kau yang mencuri dan tidak amanah. Tolong buat gantirugi semula. Jangan ko nak ambil mudah. Semacam scammer perangai. Ko tukar status 'delivered' lepastu ko letak pic siapa2 dengan parcel bungkusan yang lain (aku cam parcel aku hantar) pastu seolah2 penerima dah terima barang. Senang kerja kau kan. Sangat biadab cara kau ambil barang orang. Sampai harini penerima tak terima satu barang pun. Sepatut j&t perketatkan sop.. Pastikan call/ sms/whatsapp penerima dan perlu tunjuk bukti pada j&t juga sebagai report penghantaran selesai atau tidal. Aku mohon ganti rugi bersih atas kecurian barang aku hantar oleh j&t!.

I have send the parcel and paid for the next day delivery on 02/12/2022 but the parcel still on hold by J&T Bayan Lepas 301. The receiver should received the parcel on the next day which is Saturday 03/12/2022. I had called J&T service centre and they said they will deliver my parcel today 04/12/2022. But the system still show status that parcel on hold and its not moving. Please do your job properly.

I ordered and purchased the two items below. Instead I have received 3 rings so far that I DID NOT order! I want the items below I did order and pay for. Or you need to refund my money I paid for the two mattress covers. ASAP!

Order ： WH28-[protected]

Your order has been completed

Thank you for your order. For any question related to this order, please contact us. Look forward to your visit again

Pay with Credit Card

Contact us

Tracking number

US0207687216

Courier

JT

Customer information

Contact information

medu***@yahoo.com

Payment method

Credit Card $ 16.98

Shipping address

12309 23rd St, Santa Fe Texas United States 77510

+14***4156

Billing address

12309 23rd St, Santa Fe Texas United States 77510

+14***4156

Ordered One

Order ： WH28-[protected]

Winter Mattress Milk Velvet Thickened Padded Protective Cover

GRAY·TWIN（Single） 47.2X78.7IN+2*PILLOWCASES

$9.99

Subtotal$9.99

Shipping $ 6.99

Total

USD $ 16.98

Your order has been completed

Thank you for your order. For any question related to this order, please contact us. Look forward to your visit again

Pay with Credit Card

Contact us

Tracking number

US0207687205

Courier

JT

Customer information

Contact information

medu***@yahoo.com

Payment method

Credit Card $ 26.98

Shipping address

12309 23rd Street, Santa Fe Texas United States 77510

+1(***4156

Billing address

12309 23rd Street, Santa Fe Texas United States 77510

+1(***4156

Ordered One

Order ： WH28-[protected]

Winter Mattress Milk Velvet Thickened Padded Protective Cover

BLUE·QUEEN 64.1X78.7IN+2*PILLOWCASES

$19.99

Subtotal$19.99

Shipping $ 6.99

Total

USD $ 26.98

Your order has been completed

Thank you for your order. For any question related to this order, please contact us. Look forward to your visit again

Pay with Credit Card

Contact us

Tracking number

US0207687205

Courier

JT

Customer information

Contact information

medu***@yahoo.com

Payment method

Credit Card $ 26.98

Shipping address

12309 23rd Street, Santa Fe Texas United States 77510

+1(***4156

Billing address

12309 23rd Street, Santa Fe Texas United States 77510

+1(***4156

I purchased a lapel for my but later changed my mind, so I cancelled it however the store continued to deliver my package. In order to cancel that order, I texted the delivery driver. After that, I assumed everything was fine, but when my order was delivered the next time, the driver was really unpleasant and disrespectful. He even claimed to my friends that I always fail to pick up a package, although in reality, it only happens once. He never hesitates to criticize about me or use words that genuinely destroy my day. A really terrible attitude, It's as if there is no concept of customer service. I have never before experienced a driver of this caliber, and I sincerely hope I won't. I am a devoted shopaholic, yet doing so has scarred me. I hope not to see the driver again, so please escalate the situation. Please send corrective action if there is a means to do so.

The mystery parcel contains 1 wipes, a headset and 1 cookware cleaner. The seller said that the mystery parcel has a gadget but it's nothing. The sender is Terra Box said to by famous group and their groul had been broadcast on T. v channel of KMJS. The address of sender is Agusan-Del-Norte, Butuan-City, Agusan-Del-Norte/Butuan-City-Masao/Logistic Hub. It is free shipping, COD and said to be 7 pieces but the parcel I received was 3 pieces only.

I receive message from no [protected] stated the my parcel already arrive at J&T Sarawak 301. They give me 2 option either to collect b4 6pm or they return my parcel. This is unreasonable to pay for delivery yet I still have to collect the parcel and intimidate to resend my parcel. Do better.

salam...knp jnt skrng nih makin lama makin bermasalah..tolong lah kami pun bekerja juga..kalau boleh jaga pekerja" anda jnt..knp macam nih barang saya dah sampai 1 bulan lebih masih on hold lagi..patut lah tak sampai" rupanya ini masalahnya cdc bukit kemuning banyak barang pelanggan tak di hantar lagi nihhh..tolong selesaikan secepatnya..terima kasih

Hello my name Zina

My tracking:[protected]

Today 28/11/22

17:30 I'm come j&T 617 Tampoi. my friend send from Friday morning. I ask her can give me a special. Because I'm have fly back VN 6Am 29/11. she say can't.. alright... I ask another ppl work here can help me or not... She go open door n ask me get out like Dog... n colose door... we pay money for express.. I isn't ask you free? HOW YOU CAN DO LIKE THIS WITH CUSTOMERS?

I would like to complain Kent John Lumantas for his rude behavior and poor customer service. tinakbo ang sukli ko khit ₱16 lng yun. nag txt ako sa knya ibalik mo sukli ko. na receive ko ang aking parcel around 4.40pm, nkuha ko ang ₱16 na sukli ko almost 6pm na may kasamang maanghang na salita, siya pa ang galit. he recorded our phone call conversation and kinuhanan pa nya ako ng video during confrontation namin without my consent at mismo sa private property ko pa. binantaan pa nya akong isusumbong daw nya ako sa uncle niyang pulis at kakasuhan daw ako ng slander by deed. pls take immediate disciplinary action with this mentioned rider ng di na nya maulit sa iba pa nyang magiging customer, grabe sya maka threat ng customers nya. thank u po

Earlier today, November 26, 2022, I let my mother know in advance that the product I ordered from shopee will be delivered today as it was tagged as "Parcel is Out for Delivery" in the shopee app upon checking. This afternoon, my mother received a call from this J&T rider, and went out of the house shortly after, but the rider was NO WHERE to be found. I had an experience with J&T before where they lost my parcel but I just let it pass because Zalora was kind enough to refund my payment fast. This is really disappointing.

Tracking number: [protected]