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JPMorgan Chase
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2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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JPMorgan Chase reviews & complaints 1444

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5:35 pm EST

JPMorgan Chase Credit cards

I have several accounts with chase. I called the local chase branch and talked to them because I got an offer to get an installment loan from my other bank Dort federal. I would use the the loan to pay several of the balances on my cards and I would leave the cards open to show that my utilization was low and therefore increase my credit score. I did not have trouble making my payments and had always been on time usually paying more than the minimum due. Chase said yes that is a great ideas and even agreed that my plan of keeping the cards open and not going over 35 percent utilization was good with my available credit being 6700 for one card and 2500 for the other. This made sense and I took out the loan. Dort wrote a cashiers check to chase for each account and I went straight to chase and paid the balance. The teller said my funds eve available immediately and it took over a week to show my new available credit. I thought great this was a good ideas. I made a few purchases the next week and then I get a notice that they lowered my available credit on both of my cards to what I now owe. I thought this has to be a mistake. I call and nope they pulled credit and decided to lower my available credit due to my score and high balances. I had just paid off a bunch of debt and they knew what I was doing. Not once did they say anything. They brought my score down by about 80 points. This caused a chain effect and citi followed suit. I had not even one late payment. I did not have to do the loan. They have lowered my score to lower than my friends that do not pay their payments. I am in the mortgage industry and about to get certified to do fha loans which may not happen because they pull credit first and my score is awful. I may lose my job. Please help before I lose everything and cannot even support my family.

Desired outcome: I want my available credit back where it was and for them to fix my score. I need to keep my job.

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11:33 pm EST

JPMorgan Chase Check Deposit dispute lead to Chase closing my bank accounts

On January 28. 2022 I deposited a check in my checking account it was made out to myself and referenced my mom's name on the bottom of the check. My mom passed away but I have legal documentation for this check that was issued by an Attorney. I was told there would be a hold on the check until February 2, 2022 and funds would be available then. Prior to depositing this check, I had funds in 2 other accounts. I tried to use my bank card at a gas station and it was denied. I called Chase customer service representative tells me that my accounts were suspended. I was given another phone number to contact. I called and was put on hold for over 1 hour and 30 min. I finally was able to speak to someone, only to tell me that there were needing a contact phone number for the maker of the check I had deposited. This Chase representative insisted I wasn't providing the correct information or phone number they need to verify with the maker to confirm check was indeed from them. I myself contacted the maker who sent me the check and they sent me a copy of the cashed check. I've been to 2 Chase branches and spoke to them regarding my account status. Both branches stated they don't have the authority to help with the situation on my hold accounts. I kept getting referred back to their [protected] phone number. Chase now has the funds but refuses to lift hold on my bank accounts. I even sent documentation to Chase for their review. I can't get anything resolve nor can I get Chase escalations department to call me back. It has been over 10 days. This has been a total inconvenience and headache.

Today I got all my accounts closed by CHASE.

Desired outcome: I want my money that I had in my accounts refunded. I want Chase to refund the cashed check funds they have to me. Or return the funds back to the other bank so I can request a new check.

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Mi Ka
, US
Aug 23, 2022 8:22 am EDT

Has this been resolved? I am going through this right now.😭😭

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5:21 pm EST

JPMorgan Chase Checking account

In round 2016 I had a chase account. No problem until my account was closed. They mentioned that my account was closed because of an unauthorized deposit. I had no clue after my account was closed. I called them they said they are no longer to do business with me. That was devastating. I made a consumer report to dispute and try to resolve to open a new account in 2021. Shortly closed again. How can they always shut people's account down without asking questions related to the account? They must dislike having customers?

Desired outcome: I wish they would understand and give another chance.

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10:46 pm EST

JPMorgan Chase Chase bank vs my verizon, kingman, az offices

I received 4 or 5 late notices from verizon that my account payment was overdue! I have had autopay with verizon for years! As you know, I have my fico score over 813, so does that not prove I pay my debts on time?!?!?! Every time?!?!?! They told me c h a s e had denied/canceled that payment/autopay when I called them! That's nonsensical! I then called my local chase, told them the completely unacceptable behavior with my account and told them they have to contact verizon and straighten out this friggin mess both companies had put me through no fault of my own! Both companies refused to solve this problem between themselves!

I have been a chase customer for over 25 years and expect you to contact verizon, a much shorter term customer of mine, but not nearly as long as i've been with you! Leave me out of it! Contact me when it's solved! I won't accept anything else and will quit one or both companies if I don't get the customer service I deserve = = after both have caused me such stress and trauma! I have enough of both of those health threats in my life, taking care of my beloved husband, dying of pancreatic cancer lying next to me!

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1:53 pm EST

JPMorgan Chase Fraudulent charge on credit card with no resolution

I have been a loyal customer of Chase for 16 years. On September 24, 2021, while in Cozumel Mexico a fraudulent charge of $1502.06 was made on my credit card. I did make a purchase of a ring that day at a jewelry store, this is where we think the fraud happened. They must have scanned my card twice, making the fraudulent charge. When we arrived home, I noticed the charge on my credit card and called to report the fraudulent charge. The purchase alert on my phone showed the purchases to be within minutes apart. The fraudulent charge showed it was from a jewelry store miles away from the tourist area where we were, I could not possibly be in two places at once. The statement provided to Chase had information blacked out on it as well a fraudulent signature, the signature looks nothing like mine. My name is nowhere on the receipt. I have requested information on the fraudulent jeweler from Chase, but they said there is no information to contact them. I have disputed this charge four times and Chase keeps stating that it is a valid transaction. I have contacted other jewelers in the area and received a response back from them stating they have never heard of IZ *Benjamin Galindo Jewelers. I have never had any issues with Chase until now. I have always made my payments on time, even when I was laid off and struggling. I will not pay Chase the fraudulent amount and will be cancelling my card, I cannot trust Chase.

Desired outcome: I would like the fraudulent charge to be removed along with transaction fees and interest that occurred during this time.

Read full review of JPMorgan Chase and 5 comments
Update by Vicki Rubcic-Moreno
Feb 02, 2022 5:12 pm EST

I just received a call from the executive office of Chase, and she left a message that they are sticking to their discission because it was a chip card and the merchant provided a receipt even though I told them it was not my signature, they do not care. So, what good does it to sign for your purchases. Chase stated that I will have to deal with the merchant myself, even though they will not provide any information on the merchant so that I can attempt to contact them, all the information was blacked out on the purchase statement. So much for Chase adhering to the fraud protection policy.

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Fritz1111
, US
Jan 31, 2023 2:27 am EST
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Reported fraudelent charge of $499 .. from a company which promised 100% refund .. for any reason ... CHASE customer support and management ignored our request ...

We provided tons of documentation that show e-mail between our foundation and service provider

CHASE IGNORED US

Injured in USA
Injured in USA
Best Place, US
Mar 11, 2022 2:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am kind of curious you didn't really state was the dollar amount exactly the same? If so when you got your alert via phone before returning home why not charge back then before leaving the area? Or if you didn't get alert while there I understand. What I don't understand is that Chase had to have some pretty substantial prove that in fact your card was used not saying you are fibbing did you loose an additional family card? I understand this place was in an area other than where you were. This is quit odd I will say. I am sorry that is quite a dollar amount to be out. I hope you get it resolved and find out who this jeweler is that scammed you its ashamed ypu go to Mexico and get scammed.

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Fritz1111
, US
Jan 31, 2023 2:25 am EST
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The same here

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Imogene Kluson
, US
Mar 11, 2022 12:53 pm EST

We have tried twice to have fraudulent charges on a Chade account removed, to no avail.

We made an online purchase and the item was charged 10 times.

We are extremely disappointed in Chase’s inability to rectify this issue.

The merchant denies the charges.

So, it is a Lose/Lose for us.

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Fritz1111
, US
Jan 31, 2023 2:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

This is no bank that will support you if you are scammed ... You are on your own !

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2:31 pm EST
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JPMorgan Chase Failure to make payment from chase bill pay to lowes

On January 12, 2022 we scheduled a payment to Lowes through Chase Bill Pay.

The transaction # [protected] in the amount of $60.00 is shown on my bank statement as paid.

I thought that the payment went through OK and that everything was handled.

On January 30th I was notified that no payment was made on our Lowes account in January and we were past due.

I immediately contacted Lowes and gave them the transaction # and the amount of $60.00 and the date paid.

They said they had not received that payment and asked me to contact Chase Bank and ask them to send a fax showing the transaction was paid from our Chase bank account.

Chase informed that they could not send a fax as requested and all they could do is refund the payment in 3-5 days.

I asked them where did the money go and all I got was that they did not have a courier signature and Lowes did not have a record of the courier delivery.

As a result of this, I cannot prove payment was made and I have a late payment and my credit has been reduced and my payment is being increased.

Desired outcome: I would like Chase Bank to notify Lowes the payment was lost.

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12:35 am EST
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JPMorgan Chase Marriott bonvoy chase credit card

My cc was charged for a booking at a Marriott that I did not make. I disputed the charge after contacting the hotel, who insisted I made the reservation and it was not refundable. I believe that because my credit card is on file, I was booked for something I was just looking at. Several reasons why I would not have booked this: Come on during covid does anybody book unrefundable rooms? The senior rate was lower than this rate, why would I book a nonrefundable higher rate than I could have otherwise gotten?
After disputing the charge, I also cancelled that card because I know that I did not make the reservation. Someone from the hotel called me to verify that I did not want to stay there. I thought after that it was a done deal. I get a new card and several months later, the charge appeared again. I called and after being on hold forever, I was passed through to Austin who was apparently a higher up. I explained all to Austin. He then made a 3 way call to the hotel, Residence Inn Glendale/Peoria in the Phoenix area. After a long discussion, I had to leave for a class so I could not continue the discussion. It was going nowhere anyway with the person at the hotel saying I had made the reservation and me saying, no I didn't. So much for the customer being right, apparently its my word against theirs, so they get my money. If I look on my Marriott account, it shows the reservation cancelled. So I believe the problem is with Chase who apparently needs my money more than I do. As I said, I thought this was a done deal months ago, now I have to fight it all over again.
They had 3 months to rent out my room to someone else. Are they really that desperate? Or maybe Chase is keeping the money.

Desired outcome: Reservation at Residence Inn Glendale/Peoria cancelled and money refunded. This reservation is for January 26 or 27 which is coming up real fast.

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Update by Missy8
Jan 21, 2022 12:56 am EST

I talked to the manager at the hotel today, thinking that maybe I could just stay there and give up my other room which is refundable, since I am not going to get my money back anyway.

Turns out they cannot reinstate it even though they have EMPTY rooms for the same dates.

I think that the call I got was probably because they wanted to make sure I knew I was losing the money. However, they didn't say that, so I assumed it was making sure I didn't want the room because I disputed the charges. Which I didn't want the room and it appeared that my dispute was accepted. Would I have given up the room if I had known that I was losing the money (over $600) and the dispute apparently wasn't resolved? Of course not. Interestingly, now they can rent out my room and collect twice on that room. Sounds like a good business plan. Is there a law against that? I have been a member of Marriott for many years, but I am done with them now. I will use up my points and never stay in another Marriott. I will give up my credit cards under Chase Bank. Desperate times for these businesses apparently!

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4:24 pm EST

JPMorgan Chase Chase credit card

Called saying we didnt recognize charges on our card. After waiting on hold, the „customer service" rep (misnomer) informed me the only thing they could do is cancel my card and list it as a fraudulent charge.
All i wanted was to find out WHO is charging my card, and instead of helping, they wanted to make more work and inconvenience to me.
Luckily, my business has other cards we can use instead. I dont need chase.

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8:56 pm EST

JPMorgan Chase Frozen/fraud on account

In December 2021 I apply for a advance loan from advance payday. They called and wanted to verify my information. I even have the paperwork work from them. they said Itbwould be direct deposited. Meanwhile I was checking my online account. When I did I saw all these reversal on my account these were the same amount that I just pay my bills with I went to chase bank in Gastonia NC. The banker there closed that account and set me up a new on she was also to order another card but never did called dispute and talk to him about this he file dispute everything they said that I account was hacked and everything was done online chase credit me some of the money from the dispute claim my paycheck came in on a Tuesday morning I check my card did not arrive so I had to go to chase Bank the teller told me I could not withdrawal any money because I was over draw 900.00 and kept 325. Of my paycheck cheese have frozen my account dude to fraud on Jan 3 my SSA payment was sent to my chase bank account but sent back to social security but soical security sent it back to the account and chase credit it to my account so now onenthe phone with chase to ask them to sent my social security payment back to social security because chase bank was not to credit to the account due to frozen account and fraud on it chase said around the tenth of January they would one the 22 of January I called soical security and no check has been sent back to them I then called chase she there nothing they can do my account is still frozen and when it like like even with it having to do with fraud they are supposed to not let and direct deposit to come into the account so now I still have no. Assess to online banking my username and password don't work I have no debit card to this account and even though I have fraud protection on my account they are telling me that I am the person that done this to my account and I had to sent all but 107.00of my SSA payment to bring my account to positive bal instead on it having a negative balance. I have no way of paying any of the bills this month I will not have no car no home over something I did not do I need chase to return my SSA payment like they said they would I can't read any of three messages cause I can't get on line banking or nothing

Desired outcome: Return my SSA payment to social security and look into this problem better then before

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5:01 pm EST

JPMorgan Chase Business saving account denied.

Dec. 17th, 2021 COO First Approach EA/ Worksite Wellness LLC attempted to open a business saving account at Chase branch located at East 42nd New York City. funds in the amount of $5000.00 were debited from my business account at Navy Federal Credit Union. Noted Dec. 28th, 2021 by staff at Chase bank, Chase bank cannot do business with NAICS 624190 business sector code as they conduct business. Of course, I found this to be nonsense. I consulted a Westchester county Chase branch only to find the account was closed. Card sent to my business address 75 South broadway White Plains NY 10601. However, denied access by ATM. I requested my funds be deposited in my business account. Chase bank has my banking information on the canceled check. I cannot understand Chase bank's action. The problem could be bad actors. Black-owned veteran business is this the problem?

Desired outcome: Returned my Funds

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7:11 pm EST

JPMorgan Chase Chase hyatt visa

Dear Chase Customer Support:

Our complaint is in regards to the Chase Visa Hyatt card. We started accumulating rewards points and free nights in January of 2020, just prior to the pandemic. A significant portion of our rewards were due to expire and we contacted Chase Visa, requesting the rewards be extended through 2022 due to travel issues caused by the Global Covid 19 Pandemic. Chase Visa rejected our request and directed us to "fine print". Essentially we were expected to choose between ignoring CDC guidelines regarding unnecessary travel or losing our valuable rewards.

This situation has forced us into a difficult decision in regards to whether we will be able to maintain a business relationship with Chase Visa. All we have been asking for is fair treatment in regards to our issue. It is not reasonable for travel rewards to expire while people are being asked to not travel. We understand that all contracts include fine print. We do not agree with the approach of citing fine print language when common sense and CDC direction supports avoiding travel in this extremely unique circumstance.

Just 2 short weeks ago, we held Chase Visa and Hyatt in very high regards as 2 of the greatest companies the world. You had loyal customers with plans to use Chase and Hyatt services as much as possible. We are very disappointed to learn that Chase would rather take our free nights and lose us as customers. We hope this can be resolved in a fair way and our confidence in Chase can be restored. I hope that Jamie Dimon and Chase do not believe forcing people to travel and stripping accounts of unused travel rewards during the pandemic is the right way to treat customers.

We paid annual dues of $95 per year in exchange for our free nights rewards. We ask that 2 years of annual dues be credited back to our account since the rewards tied to these fees could not be used due to the Global Pandemic. We would also accept return of our free nights to be used in 2022. We would also accept a $200 gift certificate to be used for dining during a Hyatt vacation.

Thank you in advance for your attention to this matter.

Sincerely,

Joe Pace
[protected]@gmail.com
[protected]

Desired outcome: We request compensation for 2 free hotel rewards nights that expired during the Covid 19 Global Pandemic.

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4:20 pm EST

JPMorgan Chase Debit card fraud

My debit card was mailed to my outdated address and it was stolen. Chase mailed out the new PIN to this individual without validating his identity. Over $5, 500 was withdrawn from my account in several unauthorized transactions. I reported the fraudulent activity and filed a claim. my claim was denied a few days later without any communication or request to provide supports. I provided documents/proof as well as the Police report. The claim was reopened and denied time after time, for the same reason that the card was mailed to the address on file. The matter of fact is I updated my address on www.chase.com more than a year ago but it didn't get updated on their end.

Desired outcome: Chase needs to reimburse me for the loss

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8:00 pm EST
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JPMorgan Chase coupon $250

I open a checking and savings account on October 7, 2021. I brought in a coupon saying if i open a account and have a direct deposit. i wll get $250. I spoke to customer servise over the phone her name is Kattie. She kept me on hold while checking why i havent received it. Kattie said because my direct deposit wasnt from a job. its coming from my pension, this dosent make any since the coupon did not say anything about that.

Desired outcome: i would like to get my $250

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11:16 pm EST
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JPMorgan Chase Chase has declared me dead and frozen my account twice

On December 20 2022, most of the day was spent on the phone with Chase deceased processing services [protected]) and the Federal Government Office of Personnel Management regarding Chase system errors precipitated by a Notice of Reclamation from the Department of Treasury. The reclamation named me as the recipient (because the Office of Personnel Management appointed me as the representative payee for my incapacitated and now deceased mother). To date Chase Bank has frozen my account twice because the bank interpreted the reclamation as me being dead. The employees that I am able to reach by phone at both Chase and the Office of Personnel Management have claimed that the other entity is to blame for this error, and I must contact the other entity for resolution. Customer service representatives at both Chase and the OPM claim that they have no knowledge or authority to resolve the problem. Government employees send it to a supervisor, from whom I do not get any response. Furthermore, on more than one occasion when I login to Chase, my personal frozen bank account shows that I am overdrawn by over $99 billion dollars.

I wrote to both CEO Jamie Dimon and Regional Manager George Acevedo asking for help. Brittany from the Executive Office called on December 22 and said that it would take her time (until December 24) to conduct research and that she doubted that anyone at Chase could contact the government to sort out the problem. I find it unbelievable there is not a Chase employee with the knowledge, ability, and contacts to correct this problem by simply referring to the name on the death certificate on file with both Chase Bank and the Office of Personnel Management.

Desired outcome: Assurance that the my bank account will not be frozen again due to being declared dead in error

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8:10 pm EST

JPMorgan Chase Rude employees

Chase Bank @ 4669 Mission Street
San Francisco, CA. 94112

I have been a loyal customer with these guys at multiple branches for at least 20+ years, LONG before they even became Chase...
In recent years, I've been noticing that their overall attitude towards 'customer service' is literally starting to look and smell like [censored]!
I've been RUDELY kicked out of line at least a dozen times from this place along with some [censored] excuses like I should be 'inclined', or should I say FORCED to use their ATMs outside instead of waiting in line with all the other nice folks because they're faster and more convenient.
But I think the REAL main reason why they kicked me out of line in the first place, is simply because they just don't like the way I look or dress.
Yes, they were PROFILING me. Although they don't voice it; their whole rude, stinkin' attitude and condescending demeanor + the nasty glare in their eyes just speaks VOLUMES about how they obviously DO NOT want you to be in their bank.
I have multiple separate banking/business accounts with them over the course of the last two decades, and THIS is the way that they decide how they want to treat me.
So basically, they're just DENYING you service and trying to push you right out of their bank ASAP so to speak.
After coming to this branch every month for so many years, I was totally unaware that there is suddenly a required DRESS CODE now for customers who simply wanted to request basic services from this bank.
My clothes are just basic casual everyday regular street clothes (jackets, jeans, shirts, caps), just like how most normal people are dressed liked in public 90% of the time.
I'm a reasonably clean person who showers daily, always clean-shaved, and with my hair trimmed short whenever I go out in public.
I exercise social distancing and always wear protective face masks for COVID-19 safety protocol requirements.
I do not wear any tattoos or jewelry. I don't smell funny at all and my clothes certainly don't look ragged.
I am a quiet polite person and I usually don't speak unless spoken to.
If I ever looked strange or acted like a shady or suspicious person, then my friends/acquaintances/relatives probably would've have all told me something about it by now.
So from that kinda RUDE body language and behaviour, what you're trying to say to me here is that I am being PROFILED and DENIED basic services at this branch simply because I don't wear a fancy $10, 000 three-piece suit, smell like Obsession, or sport a shaggy beard? SERIOUSLY?
If that is the case, then WHY do you allow all those dirty, stinky, homeless people to always LOITER around in your bank?
I see them mostly gathering around and lounging in the enclosed ATM area near the front glass doors like it's some kinda makeshift homeless shelter.
They live/eat/sleep/[censored]/[censored] there like it's their very own private condo or apartment.
Some of them even have vicious-looking dogs with them. Those canines look like they're ready to POUNCE on ya the minute you walk up to the ATMs.
Look, I can see that they're using it as a shelter from the harsh weather outside, but WHY are they allowed to stay in there overnight?
WHY are homeless people who are NOT customers of the bank allowed to stay in there whenever they please?
The whole goddamn place just smells and reeks like [censored] right now, plus I am 100% SURE that your banking employees are fully aware of this sick disgusting smell every morning when they come back to open up the place for work.
A consistently and unmistakably FOUL OVERPOWERING nauseating musty odor that hints of feces, urine, and sweat from weeks/months without showering.
Can't ya smell that [censored]? This is a BANK, for crying out loud!
I am totally fine with using the ATM if you INSIST; but the LAST THING that I want is some potential MUGGER looking over my shoulder while I am accessing my private banking accounts with my back turned to them at night, while I am all alone in there by myself, with NO security guard on duty.
I am not even sure if those old-[censored] surveillance cameras are still working anymore.
Honestly, I do not feel safe coming here anymore! Why are you allowing this to happen, Chase?

Desired outcome: Fire those [censored] ASAP!

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3:25 am EST
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JPMorgan Chase Auto Financing

My vehicle was deemed total loss. Insurance overpaid on the remaining balance of the account. Refund check was supposed to be issued back to me by Chase. Its been 2 months. No check, no answers as to when I will b receiving my refund.

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6:28 pm EST

JPMorgan Chase refund

Short version - today 11/16/21
Note from Chase - see attached
Purchase using Marriott credit card 6/6/21 for $ 775.00
I have been with Marriott since the late 1980s
Bill from PayPal arrived ( I have no PayPal account )
Two tall workbenches never arrived
Complained to merchant = silent
Filed a complaint with Chase for refund = denied
Company policy: not billing error
Chase policy note: no refund of money
WHAT ?
What good is this credit card IF it condones the fraudulent purchases
eBay or Amazon will give credit for any non-arrival of any item
But Chase management policy = NO
Very disappointed
Thanks for listening, Raymond

Desired outcome: Refund money = $ 775.00

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12:17 pm EDT

JPMorgan Chase Fraud claim

My name is Miguel J Cervantes I am a Chase customer.
I've been trying to resolve an issue where Wells Fargo was supposed to deposit some money in my account, debit card ending in 4930.
They sent Chase a letter that was supposed to be signed and sent back.
Chase has not done anything.
I will go to the FDIC next.

Desired outcome: Put money in my account

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7:11 pm EST

JPMorgan Chase Account protection changes

To whom it may concern,

I have spoke to several representatives to no resolve. It doesn't appear my logic behind Chase 8/21 memorandum is transparent by providing facts. I'm not sure what to say about the integrity and training of the staff but there has been a problem with my account after 8/20/21. I have always had the account set up for non sufficient funds fee charges or protection to apply when funds are not available that has now mysteriously disappeared and this Bank is rejecting all transactions after August 20th showing a -$842 balance after paying a $34 insufficient funds fee for a charge to account in the amount of $38... When was this option removed? Why did the fee charges for any unavailable funds stop being applied to this account when not having enough funds? Due to your negligent discretion or display of the notion that you have no obligation to pay a credit charge, POS debit transaction or a check payment from an account where funds are not available, I have suffered from creditors dishonoring my account. This has Caused a real life negative Domino effect where the Chain of events has closed 2 major credit accounts that I have had over several years which lowered my credit rating almost 100 points and I can no longer qualify to refinance my home mortgage loan. Why Chase has decided not to honor the transactions I've made from my checking account is new to me. I have not been notified of any changes to my account where no transactions will be paid if funds are not available. Chase has always paid my transactions and spoiled a insuffientfunds fee. This is not a game... Your system is playing chess with people's lives. Your decision is affecting my livelihood and mental well-being by not taking ownership of this bank error. At no point did I choose not to pay the insufficient funds charge/fee, so why was it removed from my checking account? This bank choose not to honor purchases based on a systems discretion and now I as a human being and valuable customer has to live with the disloyalty this bank is displaying. I've paid multiple charges to my account for insufficient funds fees complying to an obligation I thought was still an option presently on my checking account. I've had no problems paying the fees. This discretion is unjust and truly unfair. I will have no other choice than to seek legal action for the way this bank chooses not to pay or apply insufficient funds charges to accounts with no repercussions. There is no way Chase should get away with facilitating a ripple effect and not help to repair a customers relationship with their creditors that is in agreement to restore accounts with a letter/statement from this bank. Chase chose not to pay transactions which was a detrimental decision that has caused a critical problem to my credit ratings. It is appalling no one see the issues presented and fail to make an effort based on a flawed system. I ask that you extend the courtesy to engage in making this situation right by proving a letter to acknowledge the rejection of payments made to my creditors from my checking account where it was rejected after a change in banking namely account coverage.

Thanks in Advance.

Desired outcome: Letter to creditors stating changes to consumers account was made resulting in rejection of payments.

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JPMorgan Chase Manager

On November 9, 2021, I visited chase bank for a relative. Upon exiting the rear of the bank after leaving atm area, a black vehicle pulled in front of the exit blocking me in so I asked him how was I supposed to exit the area, and the driver a black male responded to me by saying, [censored] you [censored]. I was outraged by the statement that he made. I told him that I wasn't a [censored] then he became belligerent and began threatening me. Then a black lady approached us and called the driver in the car Don and she asked him what was going on, and then she started yelling at me. I tried to explain to her what happened but she continued to yell at me, while her friend was still making threats and name calling towards me. So I asked her if she is the manager as she claimed to be, she should know what customer service is, and that she was being disrespectful towards me because she knew the driver of the black car. Then she really got obnoxious. She then told the driver of the black car, Don, to leave because she was calling the police on me. She got my license plate number and yelled for tellers to call 911. I was outraged by her unprofessionalism. The branch video footage by the atm near tellers would show your branch manager unacceptable behavior.

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JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

Financial Stability: JPMorgan Chase exhibits remarkable financial stability and performance. The company consistently generates substantial revenue and maintains a strong profitability ratio. Its consistent growth over the years reflects its ability to navigate the market successfully.

Customer Service: JPMorgan Chase's customer service is commendable, with a focus on quality and responsiveness. The company offers multiple customer support channels, including phone, email, and online chat, ensuring that customers can easily reach out for assistance. Customer satisfaction ratings and feedback indicate a positive experience overall.

Product Offerings: JPMorgan Chase provides an extensive range of products and services, catering to various banking, investment, and credit card needs. Their offerings are diverse, feature-rich, and provide numerous benefits to customers. In comparison to competitors, JPMorgan Chase stands out for its product diversity and innovation.

Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

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JPMorgan Chase contacts

Phone numbers

1877 242 7372 +1 (713) 262-3300 More phone numbers

Website

www.jpmorganchase.com

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