JPMorgan Chase

My name is Miguel J Cervantes I am a Chase customer.
I've been trying to resolve an issue where Wells Fargo was supposed to deposit some money in my account, debit card ending in 4930.
They sent Chase a letter that was supposed to be signed and sent back.
Chase has not done anything.
I will go to the FDIC next.

To whom it may concern,

I have spoke to several representatives to no resolve. It doesn't appear my logic behind Chase 8/21 memorandum is transparent by providing facts. I'm not sure what to say about the integrity and training of the staff but there has been a problem with my account after 8/20/21. I have always had the account set up for non sufficient funds fee charges or protection to apply when funds are not available that has now mysteriously disappeared and this Bank is rejecting all transactions after August 20th showing a -$842 balance after paying a $34 insufficient funds fee for a charge to account in the amount of $38... When was this option removed? Why did the fee charges for any unavailable funds stop being applied to this account when not having enough funds? Due to your negligent discretion or display of the notion that you have no obligation to pay a credit charge, POS debit transaction or a check payment from an account where funds are not available, I have suffered from creditors dishonoring my account. This has Caused a real life negative Domino effect where the Chain of events has closed 2 major credit accounts that I have had over several years which lowered my credit rating almost 100 points and I can no longer qualify to refinance my home mortgage loan. Why Chase has decided not to honor the transactions I've made from my checking account is new to me. I have not been notified of any changes to my account where no transactions will be paid if funds are not available. Chase has always paid my transactions and spoiled a insuffientfunds fee. This is not a game... Your system is playing chess with people's lives. Your decision is affecting my livelihood and mental well-being by not taking ownership of this bank error. At no point did I choose not to pay the insufficient funds charge/fee, so why was it removed from my checking account? This bank choose not to honor purchases based on a systems discretion and now I as a human being and valuable customer has to live with the disloyalty this bank is displaying. I've paid multiple charges to my account for insufficient funds fees complying to an obligation I thought was still an option presently on my checking account. I've had no problems paying the fees. This discretion is unjust and truly unfair. I will have no other choice than to seek legal action for the way this bank chooses not to pay or apply insufficient funds charges to accounts with no repercussions. There is no way Chase should get away with facilitating a ripple effect and not help to repair a customers relationship with their creditors that is in agreement to restore accounts with a letter/statement from this bank. Chase chose not to pay transactions which was a detrimental decision that has caused a critical problem to my credit ratings. It is appalling no one see the issues presented and fail to make an effort based on a flawed system. I ask that you extend the courtesy to engage in making this situation right by proving a letter to acknowledge the rejection of payments made to my creditors from my checking account where it was rejected after a change in banking namely account coverage.

Thanks in Advance.

On November 9, 2021, I visited chase bank for a relative. Upon exiting the rear of the bank after leaving atm area, a black vehicle pulled in front of the exit blocking me in so I asked him how was I supposed to exit the area, and the driver a black male responded to me by saying, [censored] you [censored]. I was outraged by the statement that he made. I told him that I wasn't a [censored] then he became belligerent and began threatening me. Then a black lady approached us and called the driver in the car Don and she asked him what was going on, and then she started yelling at me. I tried to explain to her what happened but she continued to yell at me, while her friend was still making threats and name calling towards me. So I asked her if she is the manager as she claimed to be, she should know what customer service is, and that she was being disrespectful towards me because she knew the driver of the black car. Then she really got obnoxious. She then told the driver of the black car, Don, to leave because she was calling the police on me. She got my license plate number and yelled for tellers to call 911. I was outraged by her unprofessionalism. The branch video footage by the atm near tellers would show your branch manager unacceptable behavior.

They refused to help me set up auto pay! Rude supervisor! I'm Virginia M. Trujillo from Albuquerque, NM. I spoke to 4 individuals who tried to help me but couldn't because it had to be the technology Dept to do it. She was rude and disrespectful. Said she couldn't help me! So much for customer service. I'm 73 years old and not computer savvy. ALL I WANT TO DO IS SET UP AUTO PAY!

On Monday 10/11 2021, my friend and I visited my local Chase bank located at:
10100 Forest Hill Blvd.
Wellington, FL 33414
so that a new bank account could be opened. We previously called the bank and explained that I was referring my friend, William Thompson, and he wanted to open a new account with Chase. I sent him the referral link and he attempted to fill it out; however, since William is from Canada, he was having trouble with the link. William spoke on the phone with Joe A, at Chase Bank in Wellington and he recommended that William come in and speak with him. I accompanied William to the bank and told Joe A. that I was referring William in order to open a new bank account, was wanting the referral fee for both of us, but was having trouble filling out the application on the link. Joe did say that the referral was handled by the marketing department and not the local bank. He proceeded to sign up William for a new account, and never mentioned that we needed a referral code in order to receive the referral fee. This information was revealed to a Customer Service Agent who I called when I returned home and explained the problem. The gal conferenced in Joe A. at the Wellington Bank and agreed with me that there was some miscommunication between the three of us. The call was escalated to a supervisor and then a manager, at my insistence. The case number of 20211013CNRS0006 was assigned to this case.
On Saturday, 10/16/21, I received a call from a gal in India (no name given) from [protected] x1050012834 asking me to call back regarding my case. I have called 4 times and only get connected to a voice mail, left 4 messages, but never receive a return call. Two Customer Service Agents tried to reach this person, but they too got her voice mail. And, I was told that the case had been closed with no resolution and no explanation. One Customer Service Agent e-mailed the gal in India and the gal replied by saying the case needed to be reopened. This makes no sense to me, but the Customer Service Agent did this. I have been told that a Manager will call me, but have yet to receive a call back.
As a Chase Customer, with substantial funds in your bank, I do not appreciate being tossed around from person to person, being put on hold while each person reviews the notes from my case and cannot do anything to resolve this problem. Your opening words from calling Customer Service seem like empty verbiage to me - "We appreciate your business", "You are a valued customer", etc. This is my first time referring someone to your bank and it will certainly be the last. The way you have valued my business is clearly shown by no return phone calls, and closing a case that has no resolution! This is unacceptable to me. I referred a friend in good faith, but was met with roadblocks in filling out the form online due to the fact that my friend is a Canadian citizen and the Bank Representative not going the extra mile to ensure we receive the referral fee and not telling us a code is needed when opening the account. This is unacceptable and I would like some positive resolution to this problem. I await someone who truly cares about my business to contact me at [protected].

They changed my address but refused to admit it. I had proof but they refused to accept it. Christy the manager instead sent me a letter stating it was the credit bureau that did it. I have a credit bureau report actually showing that JP Morgan Chase did it. I have never even been to that state. Christy lied to me. She even told me in a recorded call on the phone that sometimes the post office changes the address. That is a lie. The post office does not report to the credit bureau. She should be fired. I will never pay them another dime. The customer is always right and should be listened too when they were told proof was there. They even lied to the FTC in the complaint as well. Everyone should pull their money out of JP Morgan immediately!

A couple of days ago I attempted to review my Chase credit card transactions online. Although I've had the card for probably 6-9 months and have gotten online virtually daily, the screen said I needed a code which I could get from a text. The only number listed was my home phone landline (can't receive a text). There was no option to use another phone (cell) or my email to get the code. Today I called Chase. The person I talked to was very rude. They did give me a code to reset my password, however after I entered the password twice I couldn't continue--the NEXT was not highlighted. She kept asking me if I had used an upper case, lower case, number, and special character in the password selected and if I was at least 8 characters long. Affirmative to all. She kept telling me not to be upset. Yes, it's my fault I'm upset, it's my fault I don't know upper case, lower case, numbers, special characters, and can't count to eight. It's my fault I couldn't get online. She said she'd have to refer the problem to "tech". I was on hold for a long time. I kept fooling around with the password and eventually got a message that said the bank name (Chase) can't be part of the password. You can imagine perhaps what other letters I put with "Chase" in my password. Why wasn't that listed along with the other requirements, i.e., 8 characters, upper case...etc. And why didn't she mention that? I finally hung up. Then I called Chase headquarters, spent at least five minutes describing my dissatisfaction, then the representative said she'd transfer me to someone who could help. How many times do I need to repeat the situation and how many people do I need to talk to? How much time should I spend on this? I think the treatment I got reflected incompetence, apathy, and just plain rudeness. I might have to rethink keeping this card.

I have been a loyal customer with strong account in chase for about 20 years. All of a sudden I heard they are closing my account . They even didn't give me any opportunity to ask them tiff reconsideration .
They did not get warning in advance, no explanation about tge reason, and no chance for reconsideration. This is so frustrating! I called to several departments of chase, went to several branches and talked to tge managers and did not get any solutions. They just told: chase decided to terminate its relationship with you ! Are you serious?
Even when you do a mistake and police stop you during driving, they tell you why you are getting a ticket and why tge stop you !

Chase cancelled my Visa card for inactivity. They sent me a letter dated August 21, 2021 that arrived today October 6, 2021 in Switzerland. They stated that I need to make a charge within 15 days (i.e. by September 5, 2021), obviously impossible to do before today as I was not informed until today. I called Chase customer service immediately and requested to reinstate the card but was told that the card is cancelled and nothing can be done. It is worth noting that Chase sent the letter economy mail and it probably traveled over the Atlantic by boat.

Recieved a United Credit card by chase.a few moths later chase closed my credit card without notification or explanation.chase ruined my credit by cosing account usinh false information not related to me. they blacklisted me with other creditors with their false information listed on there records.
my ex husband which I legally divorced over 15 years ago had a joint chase account with both of us but, this account was closed over 15 years ago my ex did not have a ggood relationship with chase bank .but has noithing to do with me but chase insist on using my ex information to block-denied close my credit card account.chase has not provided any notification or information to me as the reason chase credit card closed my account.

I have been with chase for over 10 years give or take I lost my job due to COVID in Feb since I have not had any money coming in. I would transfer some from my husbands account to mine so I can our bills that are linked to the account. Since I have had no money came in I have been paying a 15 maintence fee then all of a sudden I have been getting errors in my account indicating I have to verify who I zelle money to and why? And then all of a sudden the account is locked again so I called and they informed me my account has been closed due to suspicious activity which I am not sure what it means and I tried to ask but no one will give me an answer why. I asked when did this happen they told me it was that afternoon so everything in my account will be combined and sent in a check. My husband works two states away everything he make goes into our checking account our son has a checking account as well those are not working. It sucks the world depends on you having an account with a card to be attached to pay bills and what not.

09/21/2021

To whom it may concern.

I'm Ruby Tom the beneficiary and trustee for Isaak Fukuda, who passed away in 07/30/2020. I also Domestic Partner.
I reported to Chase in August, 2020. They ask me to give them the death certificate and upload the documents that Isaak left as a trust that describes his wishes. All paperwork were done by an attorney. There were money deposits to his account by organizations, even after his death. That money should be paid back. I ben at Chase banks 6 times. Every time they send me to another branch. One time one branch gives me a document to fill out and be notarized, and they could give me access to the account so I can pay back the deposited money to the rightful organization. Next day I returned with the notarized document, and the manager told me that it is unacceptable, she can not allow me access. Finally, I told them to that agency to contact Chase them self. Then after months of back and forth, Chase paid back the money owed. Then as I have access to the account online, -without permission for access to the money, - because the account was closed. I received a monthly email from Chase that every month Chase deducting a service fee from the money left on the account. (This it seems illegal action from Chase) The account was closed and still deducting service fee? So, I went to Chase again and explained what happening. Finally the bank issued a check for the remaining amount (around $500 + ), but they did not put my name on the check. They issued to Estate of Isaak Fukuda. They refused to add my name after as an executor or trustee.
I have the check, but I cannot cash it.
I'm disgusted the way Chase acted all this time. Employees showed not sufficient knowledge to deal with my issue. Every time I went to a branch, they had different knowledge of how to handle my case. They don't even honor their own document. Their own instructions.
As Chase has all the documents, should know that all money left there is belong to me. Instead, Chase starts it to empty the account to charging monthly fees, even after the account was closed. ( Or just closed for me, but not for Chase?)
Please. As there is not enough money to open an estate account. I'm asking that the check I received, Chase can reissue it with my name added to the "Estate of Isaak Fukuda"? As I can not deposit it as is. Chase will not brake any laws if the check will be made out to "estate of Isaak Fukuda/ Ruby Tom trustee (or executor), as other banks did.
Respectfully: Ruby Tom

hello
i disputed a charge from avis because the car broke down after 30 miles.

when i followed up i was told that the claim was denied and that a more
detailled letter would be posted. this letter never was posted and after
i called customer service i was first told no such letter exists and when i insisted on talking to a manager lynn lap told me 2 days ago that she
will post the letter, but it will take 48 hours. sofar i did not receive the letter.

i am very frustrated with your handling of this matter. i need the response
from avis to see what further steps i can take to recoup my money.

also i was upset that nobody informed me about it only a notice in the file.
for everything else i receive notices from chase in my e-mail.
thanks
emil schneider
p.s. the claims deptm. has all the correspondance i submitted.

Someone that bank with your company had their bank account attached to my checking account at work.I need answer's and my money back.Ronda Hall is my name [protected] contact number.I don't or never had account with this company at all.Can someone fix this or I want to press charges.

I have used Ebay for years and now I find that I have been duped. I just got a fraud alert from Chase that this site is a fraud.

Thank you for alerting me or I would have never known.

But I will still use them. Perhaps I should change to another bank who doesn't thing Ebay and Crypto currencies are a fraud. And why is crypto a fraud when they pay up to 10% on my money and Chase pays 0.02% on my accounts.

Tried to send a wire transfer from Chase to an external vender then to the UK as their charges are far less than Chase to send money abroad. They sat on t stating it is awaiting approval, after 5 days it was denied! I send over 20 emails telling them ro approve it and all they dud was keep sending me a copy of the previous email saying call the, I was nOt going to call them due to high cost of cell phone call made from the UK US, it cost me 150 dalliers the last time I call Chase and was on hold. Chase is useless obnoxious and totally blocked my access to my own money! After 5 days the just said NO we wil not transfer your money to your British bank, no reason why. This is unbelievable treatment. I hate these users people

on July 8th 2021 i noticed charges on my account that i did not do, i went down to the bank that same day and another charge hit my account 241 miles away while i was at the bank ... now my account is almost 3, 000 negative and they are basically saying it is fault when my wallet got stolen and there is nothing they can do . i see chase has have a lot of issues with this type of thing . im a single mother with bills and its messed some random person took my money then chase turned around and overdrawn everything and made my account be in the negative

On July 14, a JPMorgan chase bank in NYC allowed a person to add me to their checking account. Don't know how, wasn't me. That same day this person executed 5 withdrawals totaling $65, 700 from my savings account. I have been paid back all except the balance of $24, 750 which I cannot get confirmation of if or when. Complaint #3642637. It has now been 28 days with no confirmation and no money. I have sent documents to multiple government agencies and Chase executives still no response. I am 70 years old on social security and need this money of which the cause for withdrawal was 100% Chases fault.

Chase is the worst financial institution to bank with. Roughly 4 months ago I open a checking's account on line with literally NO PROBLEM. I was not asked to come into a branch to verify any personal information, show I.D. nothing. In a matter of days I received my debit card. Fast forward to literally just this past Friday August 6th, 2021 I decided to open a saving accounts. I proceeded to open the savings account the save exact way I open the checkings account which was online. Shortly after I opened the savings account I immediately transfer $300.00 from the ALREADY EXISTING checkings into the savings, within hours the savings account was flagged as fraud and I received a message stating I had to call customers service because Chase restricted the savings account and my $300.00 which I transfer was no longer available to me. As I'm speaking to the customer service rep he states "Chase flagged your account for fraud". I said "This makes no sense! How is the account flagged for fraud?! I opened the account the same was I opened my checkings. You can also see the money was TRANSFERED from MY checkings to MY savings." He says, "The reason it was flagged for fraud was because it was opened online". I was totally confused because again this was how I opened my checkings, on line was NOT ONCE WAS I ASKED TO COME INTO A BRANCH AND BRING DOCUMENTS TO VERIFY MY ID. The customer service agent as well was confused and proceeds to tell me I must come into the branch with 2 forms of ID to prove it was me who open the savings and the restriction on the account would be lifted. At this point I was beyond upset because the purpose of opening the savings was to set aside funds I was going to use to go away for the weekend with my daughter. I go into the bank the very next day not only with 2 forms of ID but my lease and electric bill to fully verify who I am and the banker sees a note on my account stating she must call with proof of my IDs to override the restriction on the account. When I tell you this only gets worse is literally an understatement. Ms. Davis calls speaks with a rep and supervisor, shares the documents I have, scans and emails over my information for them to tell her they can not override the restriction and the money is no longer in my savings account and there is nothing that can be done ALL BECAUSE THE ACCOUNT WAS OPENED ON LINE! I am suffering for their mistake because online is EXACTLY HOW MY CHECKINGS ACCOUNT WAS OPENED! Ms. Davis the banker stressed to the supervisor on the phone "this makes no sense for her to be penalized for opening a savings on line when it was the same way she opened her checkings account. How is this being considered fraud? She is going away this weekend and needs her money. I know we are allow to authorize a credit until this ridiculous verification has been processed." The supervisor then proceeds to tell the banker to tell me "There is nothing we can do because the money is no longer in her account, Chase has taken the money, is processing it and will return the money once they prove this was not a fraudulent transaction, otherwise, the money does not belong to her." I HAVE NEVER HEARD ANYTHING SO STUPID IN MY LIFE! IF IT WAS SUCH A PROBLEM TO OPEN AN ACCOUNT ONLINE WHY WAS MY CHECKINGS ACCOUT APPROVED AND NOT FLAGGED WHEN IT WAS OPEN ONLINE ROUGHLY 4 MONTHS AGO!? HOW IS OPENING A SAVING ACCOUNT AND TRANSFERING MY FUNDS FRAUD?! WHAT RIGHT DOES A FINANCIAL INSTITUTION HAVE TO KEEP MONEY THAT DOES NOT BELONG TO THEM?! I WAS LITERALLY IN THE BANK FOR 2 HOURS POLITELY FIGHTING THIS, IN TEARS UNTIL I COULDN'T ANY MORE! MY 7 YEAR OLD DAUGHTER WAS WITH ME AND WAS IN TEARS AS WELL BECAUSE SHE SAW ME CRYING ASKING IF I WAS GOING TO BE OK, ASKING WHY IS THE BANK KEEPING MONEY THAT DOESN'T BELONG TO THEM, SAYING MOMMY "THIS ISN'T RIGHT BANKS AREN'T SUPPOSE TO STEAL FROM THEIR CUSTOMERS". Today Monday 08/09/2021 all I was told was my money is in a "limbo state" (WHAT IN THE WORLD IS A LIMBO STATE?) and "hopefully" tomorrow Tuesday 08/10/2021 the funds will be bank in my account. Never in my life have I encountered such unprofessionalism, never have I heard of money being take from a customer and never have I heard such nonsense about funds being in a limbo state! Once this problem has been resolved I WILL DEFINETELY CLOSE THESE ACCOUNT AND WILL NEVER DEAL WITH THIS BANK AGAIN. I SUGGEST ANYONE READING CLOSE ANY / EVERY ACCOUNT YOU DO HAVE WITH CHASE AND FIND YOURSELF A BETTER FINANCIAL INSTITUTION WHO'S DEPARTMENTS NOT MATTER WHICH ON YOU NEED ARE OPEN 24/7, ARE PROFESSIONAL AND PROVIDE BETTER CUSTOMER SERVICE THEN WHAT YOU WILL EVER FIND WITH CHASE. TO SIMPLY PRONOUNCE THE NAME OF THIS FINANCIAL INSTITUTION MAKES ME SICK TO MY STOMACH.