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Chase Bank / JPMorgan Chase Bank Customer Service


JPMorgan Chase & Co.

270 Park Ave
New York
New York
United States - 10017

Customer Support Phone Numbers

83 31
+1 713 262 3300(outside the US)
14 7
+1 800 242 7383(TTY/TDD Machines)
5 2
Mon12:00 AM - 12:00 AM
Tue12:00 AM - 12:00 AM
Wed12:00 AM - 12:00 AM
Thu12:00 AM - 12:00 AM
Fri12:00 AM - 12:00 AM
Sat12:00 AM - 12:00 AM
Sun12:00 AM - 12:00 AM

Chase Bank / JPMorgan Chase Bank Complaints & Reviews

Chase Bank / JPMorgan Chase Bank / chase card

Marysr on Jan 19, 2019

On November 25, 2018, I used an ATM at an Exxon Timewise Store. I became distracted when I received an important phone call, but only very briefly. I looked down and my receipt was printing, but the money was not there. The employee at the cash register told me the machine took the money...

Chase Bank / JPMorgan Chase Bank / new checking account bonus - correction to coupon code

Trevor Bolden on Jan 2, 2019

Trevor Bolden, acct#552027937, account was open 1/2/2019 online. When opening the account instructions indicated open on line to save time and make deposit in branch. I went to branch with my code the same day opened on line and they indicated a coupon code was populated for $200 checking...

Chase Bank / JPMorgan Chase Bank / regarding chase account

Mayra Delgado on Dec 30, 2018

Mayra Delgado 91331 I am filing a complaint regarding my chase account, yesterday I was charged a fee of 19.99 for USA fitness. I took a picture that I had deposit enough to cover that before 8 pm. I woke up this morning and I was charged insufficient funds fee. I spoke to one of your...

Chase Bank / JPMorgan Chase Bank / horrible customer service

Thomas Caldwell on Dec 22, 2018

It took 5 customer service agents, being transferred 5 times and an hour and a half of holding to get the answer "you have to come to the bank with 2 ID's before you can access your online account". This is the same every time I call Chase Bank. Their customer service is very...

JP Morgan Chase Bank, New York, NY / wire transfer

ameerkhawaja on Dec 17, 2018

Hello, My father sent an amount of $3, 000 from Muslim Commercial Bank in Pakistan on 11/26 to my account in USF Federal Credit Union Bank. The MCB bank in Pakistan charged $10 fee on top of this amount while USF Federal Credit Union Bank here in Tampa charged $10 wire transfer fee. The...

Chase Bank / JPMorgan Chase Bank / closed bank account and can't access money

JessJames on Dec 15, 2018

Making payroll today and chase closed my business and personal accounts. Won't tell me why. Very rude. Customer for 8 years. Maintained min $50k. No bounced checks or problems ever. Have no access to funds to pay mortgage, employees, bills, food, etc. Now I understand why people go on a...

Chase Bank / JPMorgan Chase Bank / customer service during the camp fire in california

Kimmyhow on Dec 12, 2018

We were evacuated November 8th, 2018 during the devastating California Camp Fire. Over 15, 000 homes and businesses burned and many have perished. After a month in hotels we found out our home had survived. In order to move back in we had to have it smoke cleaned, new fire alarms, duct...

JP Morgan Chase Bank / checking account

Chen85 on Dec 11, 2018

I have been with Chase Bank for four years and have received so many fees that are unexceptionable. Over the past few months I have gotten over draft fees even though I had money in my accounts so I called to link my accounts and they told me this will fix the fees that have been applied...

Chase Bank / JPMorgan Chase Bank / awful customer service

Andyjo on Nov 29, 2018

I applied online for credit card over 4 months ago. A month after applying I received a letter in the mail that more additional information was requested. I called Customer service and spoke to a gentleman that did not speak very good English. He sounded like he was from India. I was told...

Chase Bank / JPMorgan Chase Bank / service

WAyala1948 on Nov 27, 2018

I called this morning to get a letter notarized by one of your local agents. I spoke to a personal banker "Claudia" at the Wheeling branch. We made an appointment (the only way to get this done) for 11AM. I was there 5 minutes before the timed scheduled, put my name down and waited 30...

Chase Bank / JPMorgan Chase Bank / unethical behavior / discrimination

Riece on Nov 21, 2018

On Nov 21, 2018, in the hours of 1:30 - 2:00pm I visited the chase branch on 775 Columbus Ave to withdraw funds. I've recently cancelled my debit card because I misplaced it and was waiting for a new one to come in the mail. For this reason I had to see an teller rather than use ATM. The...

Chase Bank / JPMorgan Chase Bank / refusing to refund life savings

David J Langren on Nov 13, 2018

After actively pursuing this for 8 MONTHS, following Chase's mistakenly closing our account, about two months ago, Chase finally committed to returning our $87, 814.77 in 7 business days. They did not! Without any plausible explanation or firm commitment to return our money at any...

Chase Bank / JPMorgan Chase Bank / international financial services (ifs)

Juan Zotti on Nov 1, 2018

On Aug 07th., 2018 Chase sent me a letter notifying the closure of my investment account. I never received the letter in my mailing address. By sheer luck I got word of this and on Oct 9th. I called IFS in order to request by email a copy of the original letter (which basically said that...

Chase Bank / JPMorgan Chase Bank / chase business checking account

irvinge on Oct 29, 2018

I have had a chase business account for more than 6 years and just recently about a month ago received a fraudulent check from a new customer. Chase restricted my account to investigate. It has been more than three weeks and I am not able to withdrawal or deposit anything from my account...

Chase Bank / JPMorgan Chase Bank / check deposit bank/teller rules

herb h on Oct 27, 2018

I tried to deposit an LLC check from an Insurance company, and would authorize a hold on my account for the sum of the check but was denied at 2 different Chase banks. The reason given is it" is against bank policy". The check was made out to an that we own and proof was given as to...

Chase Bank / JPMorgan Chase Bank / $25000 missing wire

elizabeth vitale on Oct 24, 2018

$25000 Wire sent September 28 2018 from Spain still not found with several requests to Chase to find the money. The sender bank has sent updates to Chase to try to get the money into my business account. I have filed several written complaints without respectful response or concern I am a...

Chase Bank / JPMorgan Chase Bank / way they switch around payments to suit the bank with overage fees

Kay Knight on Oct 24, 2018

I have many circumstances with this same issue. I'll give example from Monday. I had my credit card payment. Not done via debit card but with routing and account number. My 25 payment showed up over weekend in account and was deducted from balance. Fast forward Monday evening a bill from...

Chase Bank / JPMorgan Chase Bank / consumer banking

Tf on Oct 23, 2018

I misplaced my debit card and called for a replacement over two weeks ago and the representative I spoke with informed me that I would receive the replacement card in two weeks. Well it's now two weeks later and I called to inquire about the card and was told that it was not mailed out...

Chase Bank / JPMorgan Chase Bank / chase auto finance / subaru motors finance

DisappointedInDenver on Oct 18, 2018

This is a complaint about Chase mistakenly taking a 37th payment at the end of my 36 month lease, mis-informing me as to how to correct their mistake, and subsequently incorrectly recalculating my lease payoff. 1 month prior to the end of my lease I got a payoff quote for private and dealer...

Chase Bank / JPMorgan Chase Bank / account / customer service

Jassyh123 on Oct 14, 2018

My account was on hold I was told by customer service to call Bach between Monday and Tuesday of last week and see if the problem was resolved and when I did call back I was told that my account was actually closed the same day I calle s the first time and they would not tell me why they closed my account. I will never recommend chase to everyone ever