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JPMorgan Chase
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2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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JPMorgan Chase reviews & complaints 1444

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C
10:49 am EDT

JPMorgan Chase Checking account outrageous fees

I had $ in my account and they charged $34 twice resulting in my account being overdrawn by $68

This is pure blackmail

As if you don't pay, not only your credit is negatively impacted but also you are forced to pay them

This is not fair

They need to be sued again

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1:02 pm EST

JPMorgan Chase Chase account

My account was closed without warning. I can't access my funds or anything. I was never given a reason why. I called chase to see if I could get this issue resolved and they instead gave me the run around and told me I most likely will not be able to open a chase account again. I am not sure why or how still and now I have to go to a chase bank to try to get my money back :/

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3:14 pm EST

JPMorgan Chase Bank theft

I had a CD at JP Morgan Chase bank. They closed my account and stole my $10, 310.84. Three chase executive customer service reps stated Chase closed my account. Then they changed that to my CD being dormant/inactive which is a lie. Then they told me the funds were sent to Unclaimed properties of IL which again was a lie. Then I was told I redemmed the CD which is a lie. CD funds went missing 10 days b4 the maturity. They sent me copies of statements and if I redemmed the CD it would reflect on the statement. Chase claims they did research, but all cashier checks, money orders personal checks are all on MICROPHISH! I want my $10, 310.84 back because chase was the only bank I banked at. If I redeemed the CD I'd of cashed the cashier's check and deposit it into my savings which never gained $10, 310.84. If chase was able to locate statements from 2008-2009 they can find where MY CD WENT TO

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Warmama
Anniston, US
Jul 17, 2022 2:18 pm EDT

Chase Bank direct deposit would not send me a card in a way I could receive it .I am on SSI and i had to go without a check for 3months because of their neglect .I had to go without the things in life I need like power water .After 3 months I received my card and 2.onthd after that these guys kept a whole check of mine I have the proof I had the send me a 6month transaction paper.They took a check off of my account and when I got my paperwork they did not even put a months check on my account .I have the paperwork to prove it that they sent and now they telle my paperwork is wrong that they are sending me an updated version .I'msorry but you want me to let you doctor it up now .These people are nothing more than crooks .I'm starting here then I am working my way all around the world She on you chase .I'm poor not stupid there is a difference ..I can't afford a lawyer so hey just take my food money it's ok chase really .

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J
2:37 pm EST

JPMorgan Chase Chase auto finance

Auto loan payment that was scheduled posted on Tuesday Feb. 25th after the vehicle had been repossessed. When I asked the supervisor why the payment was processed if the vehicle was repossessed she responded ‘that's money that you owe us. You will not be refunded'.
Immediately after that phone conversation, I logged back onto my Chase app and my auto-loan account was no longer there. Prior to the phone call it was visible and I was not locked.

Did not receive any notice in mail or email of the repossession.

Was treated very badly by and harassed about my work history and income (making very inappropriate statements) by several Chase Repossession customer support and a supervisor of the department.

Would not accept my off to pay (in full) the past due amount of $1019, the repo fees and the next months payment of $509 in advance.

Supervisor made the comment that she believed I will not be able to financially be able to continue to pay the loan in the future.

Only option I was given was to pay the entirety of the loan (around 24, 000)

Have not been able to retrieve personal property that was inside of the vehicle.

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3:31 pm EST

JPMorgan Chase Personal checking account

I had my personal checking account open for two days and was waiting for a 375 dollar deposit to be settled. I went to sign into my account and was told to contact them to unlock my account due to suspicious activity. They than told me they were closing my account and i stated how when i didnt even get to verify if certain charges were authorized or if i needed to dispute charges and .ow my account it says is on hold and my 375 deposited is non accessible. My phone number is [protected] and my email address is [protected]@gmail.com

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1:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase Chase mortgage

If you are looking for a mortgage STAY AWAY from Chase and Meredith Spence. The service is terrible and slow lies about mortgage rates and they over charge you with outrageous fees. Constant delays never returned phone calls and most of their staff is working from India. I later found out my social security number and identity were stolen and it was traced back to India. For all the fees they charge they could at least have their staff working in the US. Calls to executive offices also are ignored. Shameful excuse of a bank.

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7:19 pm EST

JPMorgan Chase Withholding my money

On 12/20/2019 was told my Bank account is restricted because of a Check I deposited to my account it was the cashier's check for the amount of $225.00 At first I was uneasy about accepting the cashier's check but I thought it's better than a personal which bounces get stopped, etc. And with calling BOFA to verify it was a good, and it was signed over to me the party assured me I would not have a problem receiving the cash into my account I took a leap of faith and deposited it. Well, it was only $225.00 but with me working only part-time getting paid once a week. It's about the same value, And with me being low on cash awaiting payday I needed the extra cash for household supplies and groceries went low because party endorsed the check as payment for staying three weeks with us. And now that my online connection is being restrained and I can't even call or get online to obtain access of my available balance which I feel should be illegal I truly didn't see harm with the deposit for $225.00 all worked easily with a 20.00 check I deposited a few days before. A few days before. I knew their would be a hold, but I felt that everything would be ok I verified the check it was and properly endorsed I knew the party who presented the check to me as a well-respected individual I felt all was ok all banks placed the holds on new accounts. Now here is where I get Frustrated my direct deposit came in on Friday and It didn't become available not even all that weekend now Pissed my F**king deposit that's my money I repeat my money I worked for I even called and the Chase Agent and asked why wasn't it available and what could I do I asked could I walk into the bank to withdraw she told me nothing can happen until they communicate with the person who issued the check for the amount of $255 the operator informed me all they had to do was to talk with the person who signed the check. I gave them the number and the operator informed me to find out when would be an appropriate occasion to call I did find out and called back but that evening I called back the operator could not authenticate me for some reason and I gave him everything listed on my account correct, so I waited until today Monday to call the risk department and of course in was authenticated for that call the operator informs me my direct deposit will be accessible the next day fishy I think I begin to tell her the situation and when it would be a perfect moment to call the endorser she takes down both numbers places me on hold and says the numbers were not verified I become confused, this individual has had the same number for like 3 years after talking with the representative more she exclaims another reason it couldn't be authenticated was because it was prepaid meaning metro boost etc wouldnt work I even offered her to call him while he is at work.So, Chase bank wants me to advise him he needs to set up service with AT&T or Verizon and his metro phone bill with his name on it is not going to work. At this point I'm pissed I cannot get my money can't walk in and close the account with chase ok them chase bank I'm going to exploit you for the dirty [censored]ty Bank you are im going to post and let everyone in America see why bits not a good idea to bank with the WITHOLDING KNIVING BANK you really are and at this point I'm done tired frustrated and really will never bank with Chase and refer anyone who reads this to discontinue your service before the bloodsuckers take and withhold what's legally yours too. Middle finger goes up I'm not very book smart and all, so I'm working to report this to every high elected official name I come across on the web never in all my life Banking did a branch say I could not receive what was available in my account!

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1:51 pm EST

JPMorgan Chase Chase bank protecting bank thief

4 Days ago, I got an email from Chase that my account was over drawn $8, 000.00!

OK, so I thought this was perfect.

I called chase and they said they could not even discuss the problem with me and would be terminating my account and putting the $8, 000.00 into collections against me.

What a horrible horrible bank!
I think they stole the overdraft!

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4:54 pm EST

JPMorgan Chase Service

Two mortgage payments were taken out of my checking account for several months this year, until I was notified by my bank that I had $25 left in my account. One was taken on the 1st of the month and then the second one was taken in the middle of month. Spoke to someone at bank and was supposed to receive the second payments within 5 working days. Got letter (see below). Went second time to bank saw Shawn (see below) and was told that I would get a check within 5 working days. Was told, loudly, that it was a mortgage problem. Called mortgage dept., will get check within 5 working hours. But, instead got the letter below! Do you send employees to lying school? Very disappointing!

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7:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase Got scammed by a company chase didn’t help

I was scammed on december 6 by mall kiosk workers called chase the next day since it was shady I told them my situation I was minding my own business when they asked me to buy their products I refused wouldn't take no for an answer and the dispute claims people didn't do anything to help shame on you guys for not protecting people especially when they need your help from these scammers

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Update by Lulu568
Dec 08, 2019 7:07 am EST

I called the dispute claims department I was upset since I had to pay 69.88 for a product that I was tricked into buying by a mall kiosk place called introstem a shady place that forces you to buy their products and doesn't allow returns but they don't tell you that until after you purchase their product called the dispute team the guy that picked up said if they said they can do refunds we can help otherwise we can't do anything I am going to leave chase bank I thought they cared about protecting people but no they are worse than the [censored]ty mall kiosk people at Tuttle mall

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11:49 pm EST

JPMorgan Chase Short term disability

My name is Sally Bryant, standard id# R002682, dob 02-22-1955. I have Worked for Chase for 16 years come mid January 2020 and I am on short term disability for a complete total knee replacement on my left knee. I had a total knee replacement done on my right knee in late August 2015 before Chase outsourced to Sedgwick and I had no problems getting the time I needed off to recover fully before I went to back to work. Now four years later I have done my other knee And it was 10 times worse than my first knee and I had two setbacks and I had to go to the hospital and skip physical therapy for five Weeks after my hospital visit and then two weeks later going to my doctor and finally getting on two different medicines to help the terrible muscle spasms and muscle cramps in my leg That caused me to not be able to do therapy until it all healed up. These muscle spasms were the worst thing I've ever had in my life and by skipping five weeks of physical therapy I am now trying to catch up and doing intense therapy three times a week at Advanced Therapy which only has hours 8 to 6 so there is no way I can work and do therapy there and at home and recover fully enough to be able to even work and sit at a desk for 10 hours. Also I am still not sleeping through the night and taking opioids to help me sleep and get through the pain so I cannot drive or concentrate enough yet to work 10 hours a day at a desk all day answering phones back to back all day long! I cannot even go up and down stairs normal yet and have no strength in my left leg and after my husband's company, not Chase spent $137, 000 on my surgery I am not taking any chances of not getting my physical therapy and rest in before I am ready to go back to work. My surgeon has sent all the information over many times to Sedwick letting them know I should not go back to work until January 2, 2020 and Sedgwick had the nerve to decline my last six weeks off after November 23, 2019. It Is impossible for me to go back to work now until January and they have the nerve to decline my extension even though the last time I was off the same amount of time as I requested this time and had no problems getting it approved from late August until January 2nd, 2020 and again my Knee was 10 times worse this time! I am appealing the claim denial And working with Chase concierge and Chase HR departments to have them speak on my behalf to Sedgwick and I have talked to my lawyer about suing Sedgwick for harassment of a disabled person and trying to make me go back to work before I am ready and before the surgeon agreed that I should go back. Who does Sedgwick think they are to override what my doctor said that I should not go back to work yet, Sedgwick is the worst company I've ever dealt with and should be fired from Chase and Chase should do their own short term disability's and FMLA, they are disgusting and I will not put up with their harassment. I have contacted my lawyer and if Chase doesn't oversee and get this fixed I will be suing Sedgwick and filing a complaint with Jamie Dimon. Thanks

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5:47 pm EST

JPMorgan Chase My account restricted then closed.

My name is Juan Monsivais. My email address is [protected]@gmail.com. I live in San Antonio Texas. I opened my account in Sept 6, 2019. I applied for a loan at Speedy Cash Loan which was given to me by my advisor for a educational loan. Next thing I know is that I get 2 deposits into my account but I have to return the money back. They said my credit score was going up but come to find out they were using my own checks in my name to get the money... I had no idea until my boss told me. I verified the deposit amounts and they are exactly what the checks were. I never signed the back of the checks, they had someone else signature... I dont know what to do... I desperately need help..I didn't know anything I just wanted to apply for a loan.. Please help me... My phone number is [protected]...

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6:13 pm EST

JPMorgan Chase Manager and assistant manager

I have been a customer for 15 to 20 years and because I got upset when trying to cash some checks the manager canceled my Accounts ! REALLY ! Who is this lady ? I went in to cash a few checks and after putting my account number on the checks gave my drivers license they had a conversation behind the counter 5 min later wanted my SS number ! I got upset cause I felt like I was being treated like a criminal so I said give the checks back to me and I will go to my other bank and cash ! The manager was nowhere around at this time and the assistant said that's fine so I said would it be fine to close my account and she said no problem so I do admit I called her a [censored] and left ! When I called to talk to the manager she acted like she was there when I had a problem and said that Chase wasn't going to do business with me anymore and shut down my accounts ! Well that is fine with me ! I still have a mortgage with Chase that I will be refinancing in the spring and you better believe it won't be with Chase and I'll be sure to let everyone I know what a [censored]TY Place Chase bank is ! Regards ! Micheal Clemens

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7:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase unwillingness to cash a christmas check from my elderly aunt

I was at the Chase Irvine CA (13128 Jamboree Road) branch and was not happy with the service I received. They would not cash a check that was written to me from my elderly aunt in Fresno. The check was stale (over 6 months old) and that was the issue. The teller would not cash it, so I requested the manager. He also refused to authorize cashing the check. The amount was $50, and was written last Christmas. The manager insisted that I request my aunt to re-issue the Christmas check. I refused because I didn't want to bother my aunt with such a minor request. When I insisted that Chase cash the check. My main bank is Chase. My aunt's check was written on a Chase account. The bank could check both our accounts to verify that both parties could cover the check.

The bank manager still refused to cash the check. I refused to leave the line until I was served. The manager threatened to have security remove me from the bank. I still refused to leave the line. Since this branch only has two lines, this created a problem for the bank. All other lines are for people to use the ATM. The teller closed his window. I was willing to hold up the line for the rest of the day because this had become a fight for my principals. Personal checks never expire. After 6 months, banks apparently have the discretion to cash stale-dated checks. However, for me, since my bank was Chase, my Aunt's bank was Chase, Chase is the best bank to cash the check. Going to another branch was not a satisfactory solution. Chase had the discretion of serving me, and they choose not to. Eventually, a bank executive assisted me to deposit the check into the ATM and withdrawal the equivalent amount of money from my account, so there was a peaceful settlement. But I am still unhappy about my treatment at Chase.

My treatment was abysmal. Any bank that was interested in serving it's customer to HIS SATISFACTION should have used their discretion to cash a Christmas check for $50. The bank was not in danger in losing that money since both Chase accounts had plenty of money to cover. This is ridiculous and an outrage.

I hope everyone can see how poorly I was treated. Chase Bank is not a class operation. It's managers are tiny-minded dictators that are not willing to work with their customers so that they are satisfied. Instead, they are threatened with expulsion by force.

I want to note that the stale check rule is just a contrivance made up by banks because they don't like to cash old checks. 6 months to become stale is arbitrary. 5 months or a year, it was just a time period banks made up. According to the law, personal checks are good forever. But because someone decided they didn't like cashing old checks, a rule was made up and is followed by the industry. But because the law says that personal checks are good forever, it's discretionary whether a bank will accept them. Note that the solution was to deposit the check via ATM. The ATM can accept checks that a teller and his manager apparently would not. That is stupid and ridiculous. The manager didn't want to make a discretionary decision, and decided he would rather have an unhappy and dissatisfied customer. I suppose he is awarded for being a gutless wimp. Who cares about the customer?

It is my understanding that it's at the bank's discretion whether to respect a stale dated check.

https://www.bankersonline.com/qa/status-stale-datedpost-dated-checks

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12:57 pm EDT

JPMorgan Chase atm service & parking

This is regard to an incident that occurred this morning October 25, 2019 at you Chase bank branch located at 2301 E. 1st. Street, Los Angeles, CA 90033.

At approximately 6:15 a.m. I parked my vehicle adjacent to the ATM device in the rear of the bank, since there were 2 other customers ahead of me I decided to use the ATM at the front of the bank along 1st street. After completing my transaction and as I was walking back to the parking lot I saw a man lifting my vehicle and getting ready to tow it away. I bitterly approached him and demanded that he lower my vehicle and asked him what the hell he was doing. He replied read the signs and accused me of not being a patron and using the ATM, he apparently did not see me at the front of the bank using the ATM. It must have only taken me 3 minutes to complete my transaction.

The reason why I'm contacting you is that my vehicle was damaged in his attempt to tow it away and your establishment is liable for the repairs, furthermore, I drive a BMW X5 and these vehicles cannot be towed in that manner without seriously damaging the transfer case transmission. Lucky for your establishment, he did not proceed to tow my vehicle and cause serious damage.

I called the bank to speak to your branch manager, Erma Perez but she was not in the branch today.

This firm that you've hired, Sandoval Towing, to basically harass your customers with this sort of negligence is going to be the cause of a major law suit, one day.

According to the law of this state, because this tow truck driver left the scene immediately without regard to the damage he caused, it is considered a hit and run.
Expect to hear from my insurance company regarding this incident.

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2:45 pm EDT

JPMorgan Chase home refinance

My fiance applied to chase for a refinance on my mortgage. We paid 500 in Good faith application fee. Well they turned us down for a credit problem they knew about before we paid our 500.00 The loan officer said we would get our money back, But we havent received a dime back. Ive called and written the loan officer with no replies. And to top it off we went to a different company and were approved for a refinance, They said they didnt understand what the problem was. I guess Chase bank just takes peoples money . I think it is a scam!

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Update by Susan Coffey
Oct 11, 2019 2:46 pm EDT

I never received a refund for my 500.00 app fee they said I would get back!

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2:31 pm EDT

JPMorgan Chase checks cashed

I have been trying to find out how two checks for considerable amout got cashed for deposit only and no one knows what account the money went to. When chase payment they should be responsible that the party the checks were made out to are the ones written on the face os the checks. Now no one knows where the money is over $ 200, 000.00 Please respond. Looks like a scam [protected]@aol.com

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12:40 am EDT

JPMorgan Chase chase bank claims department

My wife lost her purse (and wallet inside it). She lost her driver's license, insurance ID, HSA/FSA and Chase Debit and Credit card. Someone used our lost debit card and made 3 different purchases worth $1300 on August 5, 2019 in the morning. My wife came to know about the loss of cards ONLY in the afternoon when Chase bank informed us about suspicious activity as we never use Debit card for any store purchases (5 plus years of history). Being primary account holder, I immediately blocked both credit and debit cards and requested replacement cards. We received temporary credit immediately but on Aug 19th, we received letter from Chase for reversal of credit. We then gave them police complaint number, DMV complaint and I personally went to a branch where the accountant called the claims department as well to resolve this. However, the claim is still not resolved and we have not received our lost money back. We received another letter today (Sept. 3, 2019) asking they will only partially refund the money. What the hell! This is extremely pathetic, stupid, unpleasant and unlawful by Chase bank.
Chase is the first bank which is not customer friendly but customer-harassing. They are treating us as liars even though we lost everything that was in the purse. Even after providing them with Police Complaint and DMV report and suffering from emotional pain, Chase seems to be unperturbed and sticking to their foolish claims policy. One of the worst experiences for me in my 12 years of Banking history in this country, I will appreciate Chase Bank to fix its claims department and refund us the money for fraudulent claims.

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Viola Trice
, US
Sep 23, 2019 10:56 am EDT

AC4848555-Violatrice318@gmail.com

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11:55 am EDT

JPMorgan Chase insurance claim check

I am beyond frustrated and overwhelmed at this entire process. I would think that the bank that claims they want to help you put your house back together would actually care and help you instead of making me physically sick in the process. We were hit with an F1 tornado on May 19th, 2019. As of today, August 23, 2019...They have released only a small portion of our insurance money to repair our home. I have been getting the run around about paperwork since a few weeks into the process. This is unacceptable and I am sure this message will go no where and no one actually cares at the big Bank. Our Insurance company has been great. We are spending our own funds, which we will soon need to borrow money to keep this project going. We are living in a motel and we are ready to get back to our home. If anyone really cares they would give us a call. Vince and Carol DePaul 120 Kline Road Denver, PA 17517. And I am sure I have not included enough details in the message.

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3:31 pm EDT

JPMorgan Chase Debit Returns/ Checking Account with Chase

My checking account with Chase has a huge negative balance of almost $850 which I can't afford to pay because I had tried to transfer some funds over from my first citizens bank account. I had received a letter in the mail from them saying that the funds would be cleared by august 13th but it was a hard hold on my account, but now there are debit returns on my chase account from the funds I had tried to transfer over causing my checking account to go into a huge negative balance. I would of never even attempted to have the funds transferred if I would've known they wouldn't get cleared like the letter had stated that they would get cleared. I really need to have the debit returns on my account disputed as that would really help me out a lot.

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JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

Financial Stability: JPMorgan Chase exhibits remarkable financial stability and performance. The company consistently generates substantial revenue and maintains a strong profitability ratio. Its consistent growth over the years reflects its ability to navigate the market successfully.

Customer Service: JPMorgan Chase's customer service is commendable, with a focus on quality and responsiveness. The company offers multiple customer support channels, including phone, email, and online chat, ensuring that customers can easily reach out for assistance. Customer satisfaction ratings and feedback indicate a positive experience overall.

Product Offerings: JPMorgan Chase provides an extensive range of products and services, catering to various banking, investment, and credit card needs. Their offerings are diverse, feature-rich, and provide numerous benefits to customers. In comparison to competitors, JPMorgan Chase stands out for its product diversity and innovation.

Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

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Phone numbers

1877 242 7372 +1 (713) 262-3300 More phone numbers

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ruining my credit
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