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Journeys Customer Service Contacts

+1 888 324 6356 (Customer Service)
+1 866 322 9099 (Spanish Language)
1415 Murfreesboro Road, Suite 648
Nashville, Tennessee
United States - 37217

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Journeys Complaints & Reviews

Journeys — Worker being very unprofessional

to whom it may concern, i was visiting town and was at rolling oaks mall in san antonio, tx and was walking...

Journeys Underground — Retail store customer service and return policy

On 09/21/18 I attempted to return a pair of Vans leggings which were purchased on 09/06/18. During the...

Journeys — Customer service / greenbrier mall location / chesapeake, virginia

Initially, when entering this location with my children for school shoes this burly lady with a wig and...

Journeys — Service

I placed an order on August 9th of 2018 it said it would be delivered on August 14th of 2018. Coming in two...

Journeys — Service

I went to the journeys store at Tempe market place to shop for socks. Right when we entered some girl...

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Journeyscustomer service

I was in there looking at shoes in the Branson store, and a manager walked in and was being as rude as possible to her employees and just had an attitude in general. I was going to buy two pairs of converse, but this store lost my business! I hope you guys find a better manager because the employees did nothing to earn that treatment! Until you do you guys have lost mine and my family's business

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    Journeys — service

    Walked into the eagle ridge mall journeys and was greeted by Addison. I came in for shoes for my son. She wa...


    So I placed an order in the beginning of March for 2 pair of shoes to be delivered, they left a note on my door saying they delivered my shoes but no shoes! I've been calling and calling every month and they always tell me the same thing "we're waiting for the investigation to be completed in 8-10 business days" it's now June 21st and I still haven't got my shoes or my refund! Now I love Journeys but your customer service [censored]ing sucks! I really feel like y'all playing with my money!!

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      Journeys — customer service

      I went to Journeys in Stonecrest mall to return some shoes that I got online for my babies. I brought them...

      Journeys — return a hassle and not free as described!

      I went to the store at Dayton Mall (Dayton, Ohio). I was buying shoes for my disabled sister who was not able...

      Journeyscustomers service

      I have been shopping in your Racine store twice within the last month. I'm very disappointed because the 1st time there were no employees anywhere in the store, I shouted if anyone was there, but no answer so I left. I'm a very honest person, I could have easily walked out with a few items, and no one there to stop me. The only thing that I had seen was a sign on the counter that said they would be back from the bathroom. I was there for about 5 minutes, which is a long time to leave a place unattended for. The worst part is that I had left without being taken care of and the store looked like it was left unattended for longer than the time I was there for. The other time a Spanish man was exchanging a few choices words with a girl in the same Racine store. The person helping me communicated with me that that this was his girlfriend whom he was yelling at. What kind of customer service is your company running here? Never in my entire life have seen anything like this happening.

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        Journeys — customer service

        Hello my name is rebecca and I entered journeys in south lake mall in morrow ga. One of the employees on...

        Journeys — employees and customer service

        I went in to purchase a pair of sneakers as I entered the store there were 3 kids sitting down playing on...

        Journeys — unethical behavior

        As someone that used to work for this company, I am appalled. In my nearly 2 years of working there, I wa...

        Journeys — customer service/ product

        April 24th I went into journeys in Kelowna BC looking for converse shoes in the colour burgundy, he said he...


        Journeys — horrible service every time I visit this store always same manager jacklyn

        Store manager Jacklyn in the Woodbridge mall refused to do my return because I bought my shoes at the Menlo...

        Journeys — adidas sneakers/employees giving out false information /customer service cannot help over a month later

        Employee told me to buy another size since shoe size not available and was a Christmas gift for child. Wa...

        Journeys — boots

        I told the salesperson that I was buying boots for my wife and the salesperson sold me a men's boot. She sent...


        Journeys — refund

        Over one month and six phone calls later, I still have not received my refund for boots returned with your...

        Journeys — service

        I've been going to journeys for years . I Order a pair of shoes on December 19 and paid extra for 1-2 day...

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