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Adidas Customer Care Service

Adidas AG

Adi-Dassler-Strasse 1
Germany - 91074

Customer Support Phone Numbers

+1 971 234 5896(US) 0 0
+1 971 234 2300 0 0
+49 9132 84 0(Germany) 0 0
+1 971 234 4420(US) 0 0
+1 971 234 2450 0 0
+49 91 3284 2241(Germany) 0 0
Adidas America Inc.
Adidas Village
5055 North Greeley Avenue
Portland, OR 97217-3524

Key Executives

Mr. Peter C. Moore


Adidas Complaints & Reviews

Adidas / Waist bag

Sherifsh on Apr 15, 2017
Waist bag I bought from Adidas Cairo, el Mirghany Street Heliopolis. Less than a year ago. The waist bag is teared appart from the leather part. It is very disappointing as buying an original addidas a trusted brand name that has a longer lifetime than any otber brand or a copied one. Kindly care...

Adidas / Unethical behaviour

Samia el Ashiry on Mar 6, 2017
My husband has purchased the attached adidas shoes Monday the 13th of February, 2017 (around 6 p.m. purchased with a credit card number 5594444625148201) from Adidas Store in front of Europa center - Berlin. Upon his return we have discovered we need a bigger size (the receipt was lost). We...

Adidas clothing / Adidas tracksuit pants

Stephan Schoeman on Jan 3, 2017
Hi, I have 3 pairs of addidas pants. All 3 seams have opened. All in the crotch area at the bottom and back. I have attached 3 pics one of each pants. All doing the same thing. Bought the first 2 black ones almost a year ago and the blue one was less then 6 months old. Very bad...

Adidas / Super rude staff!

Adam on Nov 21, 2016
My mother wanted to surprise me and bought a pair of Adidas shoes. Unfortunately she bought the wrong size and went back to the store to replace them. When she came back she said that Adidas staff was rude to her and their refused to help. I took the shoes and went there myself. As my...

Adidas / Extremely disappointed!

Zakko on Oct 14, 2016
I'm very disappointed with Adidas! These guys are the biggest disappointment ever! I was a loyal Adidas customer for many years now and bought a lot of things from them. I was always satisfied with the high quality, good prices and professional service. That was until I made an online...

Adidas / Order delivered but actually not received

Sophie Wang on Sep 29, 2016
I ordered a pair of shoes through adidas.com/us on September 25th, and on September 28th I received a letter saying that my order has been delivered, but actually I really didn't receive.I asked the customer service where my order is, they just can solve my problem and they cannot assume responsibility for lost shipment and the service is really bad!!!

Adidas / Bad service

J. Miles on Aug 24, 2016
Yesterday went to one of Adidas stores and had the worst shopping experience in my life! I came to the store and saw nice pair of sneakers. Price was really low because these sneakers were on sale. I found my size, tried them on and immediately fell in love. Amazing shoes! I took them and...

Adidas / Defective Shoes sold in sale and not exchanging / refunding money

Shelly Goel on Apr 26, 2016
We purchased two pair of shoes in 40% sale on 11-Jan-2016, Bill No 9C9264. Both of them started wearing off within few days and so we wrote an email to care@adidas.com, to which they replied that we can buy something from same store equivalent to the amount we paid. There are couple of...

Adidas / new zx flux

jack clegg on Apr 17, 2016
I bought some ZX flux from JD a few weeks ago and the next day I was going to a party so I thought oh I will wear my new trainers. When I arrived at the party I looked down to see if I had made an effort in what I was dressed in and in the corner of my eye I saw that inside the plastic...

Adidas / I can't refund a Gift I received

Youssef Bassily on Apr 16, 2016
I had a gift from my friend from Adidas store in Mall of Arabia, 6 October, Egypt. 16 days later i tried to return the gift and take the money back because i didn't like the shoes . Although I had the receipt the manager refused to return my money back because he want the same visa that I...

Adidas India / Tracksuit got lint/ bubbles within first use

Reviewer20512 on Feb 5, 2016
Purchased product from Adidas store of Varanasi Durgakund during sale and it got lint within 1st time use, when I tried to replace the same with the same product on same price, they denied to refund me and asking for purchasing of another product with same amount. The track suit I purchased...

Adidas / Energy Boost running shoes

Reviewer56200 on Feb 3, 2016
I have purchased a pair of running shoes from a well known retailer. After running with the shoes I developed issues with my lower leg muscles. Thinking it was my running form or the fact that it is new shoes I kept running with them. After a while of running I returned the shoes to the...

Adidas / Complaint against adidas

srv thakur on Jun 10, 2015
About three months back, i purchased a shoe from Adidas, Razabajar, Patna at 8600/- less 30%. After 4 months, i had a pain in right ankle. Then i started to use my old shoe and i got relief. I complained to ADIDAS online. They asked to send photocopy of Bill & snapshot But i do'nt...

Adidas / Adidas shin guards made my son's legs raw

amirah solomon on May 25, 2015
We bought my 9 year old adidas shin gaurds for soccer. After wearing them from the statt of season jan 2015 till now his shins have been going raw and have been very painful. The doctor advised that this was caused by the shin gaurds. As you can see from the photos attached it is very...

Adidas / Color faded

Siamese Intercom on Mar 24, 2015
Dear Adidas, To whom relate this issue below; Today had big raining in Bangkok, Thailand. I was outside and wear Adidas's shoe superstar white color with the strip black color. I can't runaway to any place must be walk until the rain lightly. When arrived home I just get off the...

Adidas / defective shoe

Sandhya kumari on Mar 22, 2015
i brought shoe from adidas janakpuri 7th jan, 15 nd the shoe was defective i still wear the shoe nd i did not get good service from your store i brought two shoes from your store of same design nd one was defective without wearing and was defective after wearing just once when i went at...

Adidas / over charged

jessicazhang on Jan 24, 2015
We have visited adidas serangoon outlet on 24th Jan and made a purchase costed 470 dollars, a lady that serves us told us that above 250 we can join membership but never did mention anything if the membership falls on birthday month until i saw there was a stand displaying in front of the...

Adidas Lih 014001 08/14 Artl 11107 / SHOES DEFECT

nitinkumarsaini on Dec 10, 2014
I, purchased one pair of Adidas Shoes from CSD (Canteen Store Department), Army from RAIPUR, DEHRADUN(UK) in last month. Within a week a realized that the shoes have got some manufacturing defect which leads to pain and was uncomfortable to use. It is surprising that World's No 1...

Adidas Basketball Issolation / defeted shoe

vikram guleria on Nov 29, 2014
I was buy new adidas shoe before three months ago but later I was found crack in your shoe then I suddenly go to adidas showrooms kotwali bazaar dharamshala they told me that they are not responsible for this so you can replace my shoe With regard Vikram guleria MOB no.9418015955

Adidas / worst condition of the bag

S Nagarajan on Oct 28, 2014
I bought a adidas bag 2 months ago and i still have the bill and the bill number is sc1235 and the eancode 4054708716011 and the product number 06/14 m67829 00l001 . the problem is the back strid is completly torn off . and at the bottom the skin started pealing off. when i bought this bag...

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