Having problems with Journeys?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Journeys Customer Service Contacts

+1 888 324 6356 (Customer Service)
+1 866 322 9099 (Spanish Language)
1415 Murfreesboro Road, Suite 648
Nashville, Tennessee
United States - 37217

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Journeys Customer Service. Initial Journeys complaints should be directed to their team directly. You can find contact details for Journeys above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Journeys. Discuss the issues you have had with Journeys and work with their customer service team to find a resolution.

Complaints & Reviews


I went into the store and they didn't have my size so the associate ordered the shoes I wanted online. She promised 5 -7 business days I should receive my package. This was January 9th 2021. I decided to call the 1800 number on the receipt and the person on the line said we don't have those shoes on stock anymore. We are gonna be sending you a check real soon. What! That was very unprofessional and extremely unacceptable and not to mention im still waiting on my money.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Dec 22, 2020

    Journeys — Return

    I walked into the store only wanting to do a return and I was next in line and the blond lady employee ID...

    Nov 15, 2020

    Journeys — Shoes

    Case # [protected] My complaint is because I ordered 2 pairs of shoes from Journeys and simply I didn't receive...

    Oct 12, 2020

    Journeys — Employee

    Was in the store a few days ago brought my god daughter some crocs the employee told me I could get a pair to...

    Aug 09, 2020

    Journeys — Items ordered

    I placed an order on the website, on 7/22/20. My package was supposed to go to a FedEx pickup location. I...

    We are here to help

    • 16 years' experience in successful complaint resolution
    • Each complaint is handled individually by highly qualified experts
    • Honest and unbiased reviews
    • Last but not least, all our services are absolutely free

    JourneysHorrible cs / item not received

    I ordered a pair of shoes that was scheduled to be delivered within 5 days. After 2 weeks I contacted customer service to located the item, the customer service reps (3 different individuals) were all extremely rude and told me that more than likely my order would be canceled because of a system error, that the shoes were damaged in store and there were no others in stock. I was never contacted in reference to this issue and still have not received so much as a email telling me that there is a problem with my order. I will never order from this company ever again.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Jan 10, 2020

      Journeys — Hiring manager/supervisor

      It's a shame that my son applied for a job position at the local Journeys, he interviewed for the position...

      JourneysWhite vans hat

      I bought something on christmas day and still have not get it today. I check when it going to come but it always says unavailable. did you guys rob me or something? I don't know what to do no more. Please help me out and get it shipped to me because im starting to get mad and thinking about a refund. I would be mad if i don't get my thing. I thought this shipping is a 3-6 day process

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Dec 05, 2019

        Journeys kidz — I'm complaining about the manager

        The manager in this store is very rude!! I went in today to exchange a pair of shoes I bought a few days ago...

        Nov 15, 2019

        Journeys — Manager is letting a part timer do returns and count money at the end and it’s not fair for everybody else.

        I think is very unfair for the manager to let a part timer do returns and exchanges and even count the money...

        Nov 07, 2019

        Journeys — Unprofessional store manager

        I was in the Journeys Augusta Mall on 11/4/2019, I purchased two pair of UGG boots. I informed the young lady...

        Aug 29, 2019

        Journeys — Fraud

        I purchased two pairs of Vans for $49.99 and a pair of sandals for $34.99. I used a $10 off of $75 or more...

        Journeys Online OrderShoes

        I ordered shoes online directly from Journeys website, and have received confirmation both on the site and in my email, that I purchased ground shipping and that it would only take 3-5 business days. That was on the 5th of this month. It's now the 12th and I haven't received any further feedback. I tried tracking my order and it says "unavailable". I called customer service and received some crap answer about it being shipped direct from a vendor, but that doesn't explain why I was told by online confirmation AND a separate email a time frame that apparently was a bold lie. The representative gave another lame excuse saying that I should receive another email "sometime" next week about the status. Bottom line, if I buy something and it tells me it should be here in a certain amount of time, and says NOTHING about third party vendors, then that's what I expect to happen and I also expect your company to be able to figure out where my purchase is, instead of guessing when someone "probably" will get a hold of me...never again will I waste my time or money with you guys

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Apr 23, 2019

          Underground Journeys — Manager

          Hi I am a frequent shopper at your two locations located in Lincolnwood town Center I just want to bring to...

          JourneysShoes I ordered

          On february 24, 2019 I ordered a shoes. Order number: [protected], I ordered a port royale red, when I checked the status of my order it says item was shipped but it was the wrong color from what I ordered it says they shipped a burgundy but when I received it, it was a black one. I am requesting my money back or sent me the item I ordered. This was a mistake from the store it came from or the warehouse, I am not willing to send anything back, all I am requesting is to send me my money or send me the correct item, that was you guys fault not me. Attached is the picture of the one I ordered and the one that was shipped and the one I received. The email in my order is [protected]@gmail.com

          Shoes I ordered
          Shoes I ordered
          Shoes I ordered

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Feb 20, 2019

            Journeys — Delay in refund

            I purchased three pairs of tennis shoes on 11/23/18 as a Christmas presents for grandchildren. Christma...

            Jan 29, 2019

            Journeys — Uggs

            I purchased the tall bailey bow uggs from the store on January 5th. They didn't have my size in the color I...

            Journeys — Purchase

            I went in Journeys Kids on December 22nd to purchase a pair of shoes for my son he wanted for Christmas. The...

            Journeys — Horrible service and customer agents

            I ordered on dec 8 th 2018 and my order was cancelled on dec 10th due to no product available. They continue...

            Journeys — Rachel manager

            I was in your store last week buying shoes when Lucy a sales clerk came over to help me. She is very good at...

            IN THE NEWS

            Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
            A consumer site aimed at exposing unethical companies and business practices.
            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
            You'll definitely get some directions on how customer service can best solve your problem.
            Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.