Journeys
reviews and complaints

I order from this company on 10/23/2023. I was receiving all of the updates on my package all the way up to when it was supposed to arrive. I went out my back door no package out to my front door no package. I contacted the courier first and then I contacted this company. Because I wanted to check to make sure my instruction for delivery was correct and it was. The reason for the strict instructions so I could make sure the package is left in a secure area. I was spoken to like I was a thief all I wanted was a replacement, if possible, not a refund. I am a single mother working 12hrs shifts some days I just wanted these shoes for my baby. These companies know people steal packages this is why the merchandise is insured. Instead, I was told someone would contact me upon investigation I never heard anything back they thought I was a thief. No one should be treated like this over a pair of $79 shoes for their child.

Yes I ordered a Ugg fleece hoodie from Journeys on 11/22/23 it was delivered today on 11/26/23 it was delivered by fedX somebody stole my package and I called customer service they had the nerve to tell me once it’s been delivered it’s nothing the can do about it I have to contact FedX which I did that FedX told me Journeys would have to file a report on there website in order for me to get my $161.72 back I called Journeys back and they basically tell me it’s my lost they can’t do anything they refused to help me the customer service there is just horrible so yes I got upset and went off and somebody from customer service had the nerve to keep texting my phone harassing me saying things about my package

I ordered 2 pairs of Converse on 7/22/23 and it was delivered to another address. I reached out to Journey’s and they said they were going to do an investigation. After about 14 days or so I received an email stating basically that since they have a picture of the delivery in front of a door that there was nothing they were willing to do. Yes I saw the picture but that’s not my door! I was willing to send a picture of my door which clearly had a different door mat and everything but was told again that there wasn’t anything they were willing to do. This upsets me deeply because we have always used Journey’s. I will not purchase anything else from them and will take my business elsewhere. I will also be telling everyone about this mishap as well because why risk it if they aren’t willing to help!

I ordered a large order online with multiple pairs of shoes and a clothing item. They all came from different stores which resulted in multiple packages. One pair of shoes marked as delivered but it was was not delivered correctly and I could not find for a whole week. When contacting Journeys they gave 0 help. Not a recommendation on what to do or even store credit. I chatted online and spoke to an agent and they gave the same generic answer as if they were reading it from a piece of paper. So now I have to dispute with my bank because journeys would not help in any way and the shoes are no where to be found. I will never shop at journeys again. I would rather spend more at other retailers and have better customer service.

This is your warning. Do not online shop at Journeys.

Got charged twice for an order. They claim I used a third party payment. Apple Pay is not a third party. It's not like after pay, zap, or many others that are actually pay. They have my acct as pending. I order July 1st. Shipping July 6. Bank says they charged me twice. I been on phn with them. They give excuse oh that's Apple Pay. Now I have to wait 17 days before it falls off

I was recommended sizing up in a pair of $140 UGG slippers by a store employee who evidently had no experience with the product. Long short I should have been recommended to stay with my true sizing. After a painful phone call with costumer service I was given the go ahead to send the slippers back for an exchange at my own expense for shipping ($20 which I thought was weird when it was a mistake on their end) and now the slippers have mysteriously never arrived as a return, vanished into thin air and they will not do anything about it. What a joke. Now I am out $160 for a pair of non existent slippers. Absolutely disgusting consumer service with zero accountability. DO NOT BUY FROM THIS COMPANY!

Ordered a pair of shoes online. WHITE shoes. Received them today and they're dirty! They've been worn and have scuffs and a stain on one shoe. I called customer service right away and they said take them back to a store for exchange. I'm not driving 35 miles to exchange a pair of shoes I ordered online. That's the reason I ordered online because there isn't a store near me. Then they tell me I have to wait for an email to come requesting pictures, then wait for them to review those pictures before they will send me a return label. So first they send dirty, used shoes, and I now, not only do I have to wait longer for them to correct their mess up but now I have to prove my claim and wait even longer for someone to go back and forth corresponding via email? For and exchange?! Are you serious?! What if it was a size issue? Do they need a video showing your foot doesn’t fit? Ridiculous! Shoes are going back for a refund now. I WILL NEVER SHOP AT JOURNEYS AGAIN!

As I entered to complete an exchange after holidays since I still wanted an item. An immature associate hired was taking the transaction as a joke. I asked her I would like the shoes in another size and she said they didn’t have it without checking or giving me an alternative. So I continues and said okay so can I ordered them here? She kept asking for help amongst her other co workers and everyone declined and just kept laughing because she wouldn’t complete an exchange? I was impatient at this point. Fast forward to about 7 minutes later as I found later a manager (short hair, many piercings) women came forward and help me complete the transaction continued with “what are we kids?.. let me finish so my customer doesn’t leave upset” and I continued with “exactly kids working here”

The associate with whom I had the argument with goes “that box is dirty anyways ew” and I asked what do you need to sell your box or the item inside? Cause I managed Aldo and I think I know how this works. Very rude unmannered associate that can’t even maintain a retail job with positive attitude..

I asked for the Higher ups since I found out two of the managers were sitting I front of me. I call today store #1036 located in QCM. And they picked up the phone and I asked for a manager on duty. I get a manager on the phone and they said “hello” and I’m like hey who I’m speaking with.. and they don’t want to disclose the name and they are asking for mine I refuse as well and go with it’s regarding an order I processed in store yesterday so I need a higher up. And goes oh I wasn’t here yesterday. Like these are your managers? Yet alone your associates? Employee #680619 was the one who completed the transaction.

12/23/2022 8:28 PM, Jacksonville, NC inside Jacksonville Mall. We wanted Red Neumel Ugg Boots UPC [protected]. It rang up 139.98 and I was told it was the same price as the mans which was 99.98 by the 2 girls behind desk, one named Erin. The person in charge at tim Felicity called manager Zach and he said he couldn’t match the price even though his worker told me it and she admitted it to him while on the phone as well as the other girl. Felicity said she would get fired.

Good evening,

Today Wednesday 12/14/22, as I walked into journeys store #1129, Bayshore NY. I experienced the most unprofessional staff that were behind the cashier, a women with glasses and white earmuffs and a guy both African Americans. As I and my 13yr old daughter entered the store, a sales associate asked me if I needed help, I politely answered “no thank you, just browsing around “ while standing by the men side near the cashier, I hear the 2 other staff members just repeating what I said, but in a form of mimicking me. I was just very disgusted of what I was hearing, I didn’t bothered asking for their names and ended up walking out. This was very unprofessional of them just make fun of a person with a accent, I didn’t even feel comfortable to stay and possibly buy something my daughter wanted.

I just let Journeys at 5:53 pm and the lady who rung me up sign for my purchase.

I paid for my items with a credit card when it came to sign my name she didn’t give me the option to sign my name she just sign for me, and my vision went bury I was furious.

Reg:2

Empl: 665938

#1943 1133 St Vincent ave, Shreveport la 71104

11/26/22 5:53 pm

I ordered a pair of sneakers from the journey's website and they came without the laces, so because the shoes are expensive enough, I call and ask for laces to be sebt and they told me they could not give me the laces then ask if I wanted to return the item. I know this sounds ridiculous, because it is, so due to the fact that they're being so difficult I said yes I want to return the sneakers (on top of that, they are not comfortablefor my husbands feet). I have yet to receive a shipping label that they have claimed they sent me 3 times. I feel like they are now just trying to steal my money.

I’ve never written a review like this about any customer service because I’ve never received so much disrespect from an employee at Journeys. I asked a sales associate for a size of a product and you know the sales associate advertises some socks & a shoe cleaner. I didn’t mind him advertising because I was a sales associate at a shoe store and knew how it goes down. So I get ready at the cash register to pay for the shoes and there happened to be a shoe cleaner and without asking me the sales person (who gave me the shoes is now ringing me out) scans the bottle and box and I kindly told him I wouldn’t take the bottle simply just the shoes and that the bottle was already placed there. The sales associate goes on to harass me with so many questions as to why I didn’t want to buy it and even after I respectfully declined so many times and said I’m okay thank you, he kept pressuring me to buy it and even went too far to say “oh $15 is too much for you?” now to me he was trying to call me broke when all I wanted to buy was shoes. He kept advertising the product to where he finally calmed down when my boyfriend had to step in and tell him that I’ve said no multiple times and thats when sales associate started to lower his attitude towards me. I simply shut down because my anxiety was ultimately triggered by how uncomfortable this sales associate was making me feel & I knew one eye contact with him I would’ve said things and acted out impulsively. I’m very much debating on returning the pair of shoes i bought and considering Journeys hires people like this is devastating.

Hello I was shopping in your okemos michigan location on Saturday August 14th 2022. And the girl that worked there was absolutely rude her attitude she did not wanted to assist me with anything. When she was checking me out she refused to use my coupon code it was only $5 off but hey that's still something. She just kept saying nope it won't work I don't know if it was something with her computer but the code was off the company website not sure why it wouldn't work. I did still buy the daughter's school shoes there spit how rude she was. She was just looking at me like rolling her eyes then just basically throws my bag at me and walks in the back. That's not the was I want my kids to see people treat us while we're out spending are hard worked money on the. Getting treated like crap by your employee. I cannot remember her name. She had short hair brown. I'm just bringing it to your attention so others dont get treated for awful. That's the last time I'll be going to that location.

On Thursday, Aug 4, 2022 my family and I were shopping at Journey Kidz at the Greenwood Park Mall. The girls working were attentive, but I’m concerned with their choice of clothing (and the company’s poilicies). There was a girl wearing such short shorts, her t shirt covered them and her shorts weren’t visible. Also, the staff were being the counter taking selfies while “working”. We did not end up buying anything there. I was very appalled by their appearance and actions that we decided we were not going to spend our money there.

Good morning , I am currently on the phone with a representative on 08/04/22 at 9:25 -9:56 AM. I went to the store on 07/29/22 to journeys at Aventura Mall. I returned 4 shoes out of the 6 shoes I had ordered on 07/24/22. That same day on 07/29/22 they had process the refund. Now on Klarna app that same day I also noticed them that I process a refund. Yesterday 08/03/22 I saw charges in the amount of $69.53 and $21.38. I called Klarna and spoke to a representative name Pooja and she stated that I need to call Journeys customer service because it's on their End for no letting Klarna know that they have proceeds the refund. Now today I called journeys customer service and spoke to Jennifer and she is ridiculously telling me that it has nothing to deal with them and that I need to still continue paying Klarna. This is ridiculous because I refused to pay for a shoes that I don't have.

Around 5:11pm on 4/23/22 I decided to go to journeys inside the galleria mall located in Henderson Nv, store #553 to buy a pair of shoes for my sister, I'm a regular and usually buy 2 pairs of shoes. I walk in I'm greeted by everyone, friendly as always but this one employee don't know her name but her number on the recipe is 504912 helped me trying to get me to purchase items I didn't want again I wasn't shopping for myself but I spotted a pair of camo vans that she tried so hard for me to get I refused almost giving in, my aunt who was with me got tired of her trying 2 convince me told me to go pay for the vans I picked out for my sister, I noticed employee 504912 had a lil attitude, after my purchase she slams my recipe on the box before bagging it, comes around the counter and with an smart look on her face and smartly say "Byyyyeee" and walks off like she was cute just because I didn't make that other purchase, for that reason I will not be getting my vans from that journey's ever again that was rude and unprofessional of her. It was also annoying for her 2 keep trying to get me to purchase items literally shoving items in my face trying to get me 2 buy them, understand you guys want sells but briving is not the way. Now I have to purchase my shoes else where

I bought some socks and shoes on February 18th from the Bluffton SC store in the Tanger Outlets and went home and tried my socks on and realized that they were way too long. So I went to return them on March 5th with my receipt and original packaging and the girl looked at me like I was insane. She had a major attitude and she wasn't going to take them back. So I left because I didn't feel like causing a scene at the time. I went home and looked up the return policy and as long I had the original packaging and the receipt I should be able to make a return. So I went back on March 7th and unfortunately the same girl was there. I told calmly how I had looked up the return policy and that she should be able to take my return. She argued with me and told me she would not be taking them back and that I could go to another store but she wouldn't do it. Her attitude and the way she spoke to me was horrible. I asked her if she was the manager and she said yes and her name was Kayla Jackson. I will never shop at that store again after the experience I had with that employee.

At Journeys store #1467 in Woodbridge Center Mall , in Woodbridge, NJ 07095

I had a nasty cashier try and help me but she was very rude and I had asked her a question and she couldn’t be bothered and she had an attitude from when I walked in. Never greeted me when I walked in but yet greeted a gentleman who walked in. She was too busy hiding and on her phone. I asked her information and she said “well I don’t know “ and I was very disappointed and she claimed she was “the manger “ a manger should know how to answer a customer with a question not be very rude and very disrespectful. The store lost out on over $259 worth of merchandise. I will NEVER shop at this location again . Very rude .