I have ordered a dress from UtsavFashion online store. I paid $90 for my dress and I expected high quality...
Ordered a dress from UtsavFashion about two months ago and just received it. These two moths I have been trying to contact UtsavFashion customer service, but never received a reply. They were ignoring all my messages.
I had no idea what was going on and there was no way to reach these guys.
When I received my order I was extremely happy, until I opened the package and saw the dress. Dress looked very small and when I tried it on I found out that it was not my size.
I did not bother to contact these guys because I knew they will not reply so I gave it to a friend of mine. I'm very disappointed with UtsavFashion.
I have purchased two dresses from www.utsavfashion.com and my dresses arrived in a terrible condition. Both dresses looked worn and were dirty!
I did not even try them on because I wasn't planning to wear them.
Contacted customer service and they recommended me to keep the dresses because it would be too expensive and too difficult to return them to India.
Terrible service and awful clothing! Never again!
Had very terrible experience with Utsavfashion and want to warn everyone that this is not a reliable company. Ordered several pieces of clothing and everything was two or even three sizes smaller! Customer service did not help, they did not even answer my messages and I was stuck with things I could not even wear. I gave up and donated the clothing. I'm truly disappointed with this site and lack of customer support.
People, don’t trust the company www.utsavsarees.com. I have bought sarees from them, because they looked great on the pictures and the description was impressive. However, the seller posted fake photos and description on purpose, because his sarees were bad-quality and looked completely opposite as on the photos. But he didn’t take the orders back and you could do nothing about it. So, spread this information.
I have paid and placed and order via the online shopping three months ago goods still not received.
I have been exchanging mails but they copy and paste the same replies.
I have asked to speak to the MD they tell me that they are not allowed to give that info.
If this company is so open why can I not speak to the owner to complain?
I still have not received my items.
Please public especially SOUTH AFRICANS don't buy from any online shop especially overseas.
I have been ordering from Utsav since 2010. I live in the US and generally order sarees for my Mom in India. My mom has always said that the sarees do not look "new" and seem to be washed. In 2011, she complained that Item no. SLDFO352 had small oily looking patches on the fabric.I, initially, put it down to her fastidiousness. But this time, even, I was shocked. If you notice the pics, the thread/ Resham border on the saree looks old and faded with the threads clearly warped and bunched. This is not the quality expected from a new saree. The store owners must appreciate that in online shopping, the customers place a lot of trust in the merchant as they have no opportunity to physically feel and test the product. Also often, the orders are not processed in time. I am not talking about overseas orders, but within India itself. I find this practice extremely annoying and disappointing. I have written to Utsav atleast half a dozen times but have not got any reply, other than a perfunctory, we will look into it response.
I placed an order for three outfits. I asked that they be size 36. The first one was sent out and it was a size 28. There was not enough fabric to make it 36 inches. My other two outfits took another month to be sent out. I had told them multiple times at this point to ensure that they do the order as size 36. These two outfits arrived and again were 28 inches!!! I complained to them and they said it was not possible. I took pictures with the measuring tape and sent it to them. They said to ship it back in regular mail (hmm maybe they will say that it got lost!!) before they process a refund. I also did not get my free items. I also paid a total of $80 for customs. They appeared to not really care about their error and the fact that they left me with three wrong sized items. I will never order from them again. I wish I had read these complaints before!!!
I bought a saree from utsav fashion, the saree was shown as peach color but turned out to be orange, but the real disaster was when i opened the saree it had a blue patch in the middle which was not shown or described on there website. it looks horrible and it makes draping the saree very difficult. when i contacted the customer care they simply refused to refund or exchange the saree. they said there higher management has asked them not to. I lost all the money for the saree. the image on there website is http://www.utsavfashion.com/store/sarees-large.aspx?icode=sts1173 and i have attached the image of the saree i got
I bought 3 lehengas online initially-after a few weeks, they cancelled 2 lehengas from the order and wanted...
OMG I never put up reveiws EVER, but this group got on my nerves so badly that i could not stop myself from writing in. I am so so so very disappointed with them i cannot even explain. I am furious with them. I placed an order for 5 items. 4 of which got delivered without the extra free gifts that they promised. No issues it was not like i cared for them anyway. They totally ruined my spirits when i finally recieved my last item in the mail. The package had wrong order. I reached out to them asking for what should be done. It has taken me atleast 10 calls, 7 online live chats, and 8 back and forth email and the issue is still not resolved. It has been 2 months since this happened. Problem with chats - they are always sorry and tell me to understand that nothing was intended and they keep making mistakes. They always take the order number put me on hold for 10 mins come back and tell me the order has been shipped. It is like explaining the same thing to them a 100 times and they still dont get it. Wonder if they have a tracking system or not. They told me they will let the concerned department know and repsond via emailin 24 hours. Multiple times it did not happen. Finally i got some agent on the chat another day whom i told i will save the chat transcript and escalate the matter even further if they did not do something about my order. A lady called me up at 9 pm and tells me to send the picture attachment for the 5th time. She confirmed while i was on the phone that the images were received. And mind you this did not happen for the first time. She asked me to send the wrong order back to them an scan email then the receipt so they can reimburse. Hell noo!! You think i would want to go through the hassle again to mail and wait for yet another reimbursement? She told me since i did not agree someone from her upper Management will call within an hour. I never got the call. Next morning i got another email from them saying "kindly mail us the images ( this was for the 6th time). I gave up. I requested my husband to pitch in and help me with the frustration. We are right now waiting for another call promised by them and I hope it ends soon. The order i had placed for diwali, it is well past the date and it was a present for my MIL. It is soo sad to have done business with Utsav fashion as they do not care enough about the customers. They have some ruthless folks working there.
I had ordered a lehenga online for Rs 20, 350 from Utsav Fashion on 3rd Dec 2012 & later cancelled on 8 Dec 2012. I was told that it take 2 working days for processing refund. However it has been 15 days and i have yet not received a refund on Rs 20350.
Also i tried reaching call centre number on [protected] & tried doing live chat or escalated vide mails on [protected]@utsavfashion.com However have never received any satisfactory mails so far.
Request you to kindly help me to receive my refund amount of Rs 20350.
I bought sari because it looked beautiful in the picture. when i received it..piece of junk. they didn't make the blouse as requested. Plus i had pay $40 for the custom tax. I am so disappointed. I ordered for the first time on line and was excited about. have a big wedding coming up and all the ladies in family were excited to see my sari so they could order some, too. Well, that's not happening any more Mr. Utsav. ...you sold me junk for almost $200. . i so unhappy i list my appetite over this stupid piece of junk...junk junk junk...they sell junk.
I bought a anarkali suit from Utsav and paid NZ$300. When I recd the item, I was appalled, it seemed like a second hand item, so untidy and the quality and stitching were hopeless. So I complained and was asked to send the item back and was promised that I will receive a full refund. After the item was sent they claimed that they never recd it and started ignoring my emails. I have sent 100's of emails and I even tried calling them but there is n answer at the other end. I never recd any refund and do not know hat happened to my item. I have copies of all my correspondences to Utsav ...if any one is interested. Utsav people are frauds and are dishonest. I will not advice any one to deal with them
STAY AWAY - SHOP ELSEWHERE - UTSAV FASHION IS FRAUD FRAUD FRAUD!!!
I purchased a saree for my mother for my wedding - it wasn’t cheap $260 AUD. When I received it, I was so disappointed, shocking quality and came with a ready made blouse in the incorrect size. After contacting UTSAV, they promised to refund my money and asked me to return the item. They promised to reimburse me for the full cost of the saree purchase as well as return postage costs - total about $300 AUD. It has now been over 3 months and after multiple emails, they are now refusing to refund anything. I am $300 out of pocket and nothing to show!!! I have advised all my family and friends to avoid this dodgy website... please pass on the message so that other trusting customers are not ripped off like me.
I ordered a couple of salwar suits for a family celebration of the same size. When the items were shipped they sent incorrect sizes that could not be worn. The size were short several inches preventing from being put to the right use. This has happened twice. It seems that their tailors are not using consistent size measurements and their shipper does not check if the item being shipped is the right one matching what the order request stated. I do not recommend anyone purchasing these items online. I suggest going to a local retailer these purchases than doing it online. Their customer service is laughable at best
I contemplated ordering from this website for a long time but eventually I gave in because I was not liking what my mother was buying for me in India. I figured if I purchased a saree online it will be my choice. I did read a lot negative reviews but I wanted to give them a chance anyway. First of all during the ordering process nowhere did it say that it will take 25 days just to make my saree. I thought the saree is ready and all it needs is stitching and delivery. After a month of waiting I started emailing them. I would get standard emails still no estimated date of delivery. I then called the customer service. Early morning 4 am my time I got hold of them. Now they simply tell me it is not even in the workshop, it will take another 15 days to just get in the workshop which means 40 days to just get a simple saree woven. On top the customer service rep started arguing with me. I would have compromised if they were to send the order unstitched within delivery time. Instead they want me to order another saree from ready to ship section. As of now I have cancelled my order due to the utter disrespect from customer rep and lack of coordination between their various departments. Thank god I payed through paypal. Like the gentleman above I am going through paypal dispute if they don't refund my money within 3 days like they said.
Hi, This people are absolutely fraud.i am saying this out of my own personnel experience. I ordered it and...
PLEASE, PLEASE, PLEASE DON'T BUY FROM THIS PLACE. There's no reason to even buy once. These dresse...
I deserve this. I ignored all of the negative comments on the net, warnings from friends and went and paid a ransom to these people.
What a business ? You show a beautiful product and tempt me with 'want this ? want to buy this ?', and I say 'Yes, I want it, here is the money', and you take my money and then say 'Sorry, I dont have the product, but I have your money now, buy something else or forget your money'.
I agree mistakes happen. Shops often forget to update their websites, and sometimes wrongly accept money for what is already sold or out-of-stock, but they always immediately return your money. Never have I encountered this situation - we cant ship you what we took your order and money for, and we aint returning your money. And this isint a 10 Rs or 20 Rs tamarind sale, we are talking 8000 Rs.
Another word for such transactions - day-light robbery !
My first time internet purchase from India. Sadly so bitter. I have purchased online from so many places in US and elsewhere for the past 10 years, but never encountered this. Sadly some people do have a certain brazen shamelessness when it comes to 'business' it looks like, I dont know if for them all is fair in love and war, but in business certainly it is.