Tommy Hilfiger
Reviews and Complaints

A pair of shoes I wanted to buy were 65£ at the first sight. Then when I wanted to finalise the price risen up to 85£. This is unacceptable. This is not a stock market. You lose your prestige.

I chat to your customers service advisor and I was recommended to buy it at higher current price and when even the price would go down again, refund the previous pair and buy at the new lower price.

Do you think this suggestion is a reasonable one?

Why in first place the price went up and secondly I want to were my new shoes and thirdly who is going to guarantee me I would find my size? Who is going to reassure me the price would go down?

How you could state the shoes were half price in both cases? The starting price it supposed to be the same. At last is the discount percentage which might be different.

Another issue was:

I had some items in my basket with a grand total not matching the sum of all my items. It was nearly 300£ higher than the value of the items.

I was shocked.

I chatted to customers service advisor again and I was recommended to use a desktop not a phone nor an iPad to make that purchase.

Double shock! So if I am going to use my phone or my iPad to make an order I was going to be rip off of about 300£?

Is that serious? What if I haven’t realised it?

Hope you gonna have a deep look into it.

Thank you.

Regards

Tiziana

I visited the Wembley Park store in London on Sunday 6th August and purchased a complete Tommy Hilfiger tracksuit, I left and returned back to my home town which was 1 hour and 50 minutes away from this store.

Upon unpacking my items i noticed that the store security tag was left on the hoodie, this never activated on leaving the store, so wouldn't have prompted me to check either.

I googled how to remove methods online but because the tag was on so tight to the fabric of the jumper, it wouldn't have been possible without damaging the garment.

I drove around some local stores in my town, to see if their tag remover had the ability to remove, activating the alarm in each store on each visit. Unfortunately the travelling round was successful.

I googled the nearest store but this wasn't local so wasn't ideal.

I contacted your head office but quite frankly was appalled at both Alexandre and Maria's response to the complaint:

Either return half the tracksuit which had the tag for a refund or keep the item as it was and have 15% off my next purchase, you can grab 10% discount online just passing through as a guest.

After multiple emails back and forth, barely any apology or ideal solution, i travelled to your Sheffield store as i didn't really like Wembley Park to shop, so was no benefit to return. I went into Tommy Hilfiger store and they still couldn't remove it there as the tags were different, they suggested trying some other stores with the same tag?

I honestly can't believe i am experiencing this from such a reputable company, i understand mistakes happen but to provide barely any customer service solutions, is quite frankly an embarrassment. I have lots of Tommy Hilfiger items and now it has put me off wearing anymore.

The time and cost to try and fix your companies simple avoidable error is quite frankly a joke and i don't feel this is acceptable to not offer a satisfactory solution.

My order no is 44b638-11067.

Its been too long since I placed this order. The transaction is also made but there is no confirmation email. When i check the official website it says the payment is made but the order is still pending I don’t know why. I have typed several messages in the contact us tab still I didn’t get any mail back. Please help me out with this issue. I am really fed up with this brand now.

[protected]@gmail.com(my email)

I made an order on May 1st and it forced me to use paypal. Which I did not want to use

This is my order number: [edited]

It has been 5 business days and my order still says pending even though I have been charged and I have gotten no confirmation email at all besides saying I have been charged through a vendor BARBARA QUATES which is why this seems like a fraud to me... I either want a full refund asap or some kind of real confirmation like a legit email

[edited] is my email.

I tried to create account on hilfiger-canada.com and later I wa snot able to log in nor to retrieve the account. It will just spin, spin... I tried to order, the first time, and it gives you option to pay through paypall, with visa,... They tried to take money, it showed on my text messagepaypal pierreti... Then in 20 min teh money was returned on my credit card... I phoned my credit card to ask who charged my credit card, they said it has been returned... I think www.Hilfiger-canada.com is fraught, dont try to buy from there...

January [protected], I ordered some of their belts, clothings, shoes, and wallet for my personal needs. But I only recieve a Paypal Email from an agent from the website confirming about my payment. But doesn’t give me a sales invoice, tracking number and order status. I paid everything because it asked me to pay for the current amount that it cost.

I purchased Tommy Hilfiger men belt from the official Tommy store from Chandigarh. I purchased one Tommy black colored black leather belt and the quality is so poor that leather of the belt is come out from the second month only, after that I visited to Tommy store to make it change but they refused to change the product.

Chintan Singla

[protected]

I bought a tommy semi casual shoe from you first time. One pair of shoe is perfect and another was really hurt me on me upper portion of my feet like bulged substance struck kind. bad stitching. then i request to replace at as its new and i got a reaplcement option to change another shoe. even that shoe i am wearing now 10th time. while driving i get hurt my back on one pair. when i investigated , i see a metal something really hurting from inside leather.

Infact i did not order online. i personally buy this in Al-kout mall tommy show room.

Ever ever i ll come back to you. its really bothering me a lot spending so much money for your brand and you sell such under quality products.

I hate tommy.

I feel so depressed and really wanted to highlight to you my worries.

I made an order on the 3rd of December that wont be shipped until next week and this is the best scenario with this brand... This has been happening for over a year now since Ive noticed, the website maintains the warning about the "high demand, shipping may take longer" all year long, so that they can justify the terrible management. Last year they took almost 3 weeks to send me a pair of pants, but at least back then the shipping date they set was correct... Its simply a matter of not caring, the demand is easy to preview, if they dont have enough personnel they should hire specially on holidays but they dont and this is the post sale service we get stuck with because they know people keep buying. Well not me, last time I ordered with them!

I made a purchase on the Tommy Outlet Canada website and never received a confirmation email from Tommy. I believe the site is a fraud and after I made the purchase a

another purchase on my credit card that was not made by me.

My name is Carla Silva, my email Carla.[protected]@gmail.com

My number [protected]

The purchase was made on November 14, 2022

I recently bought two “1985 Regular Polo” from Tommy Hilfiger Bagatelle Mauritius, same size. One Regatta Red and one Minty Essence.

I used the red one first and hand washed several times, no issues.

The first time I hand washed the minty one, the polo stretched and became abnormally large.

I went to same shop to show them what happened and to compare both polos. The shop manager there bluntly told me that he never had such an issue and that he couldn't verify what I was saying but he wasn’t there when I washed it.

I googled tommy Hilfier Canada last night October 9th 2022. This is the second time I have done so. While doing so the website www.hilfiger-canada.com popped up. The last website I tried wouldnt ship to me. So lets give it a try. Fingers crossed this one will. I logged in with my credentials that I had already. SO awesome maybe the last website was an old one. I put all my items in my basket. As I was pleased to see nearly everything had a sale. Figured it must be an outlet. I can handle that. So I put items in take them out etc. I find a pair of mens sweat pants. mens boxers. womens leggings, a thong and 2 set of socks. (christmas shopping)

I go to cash out. Add my address etc. Super all is going as it should. Well not I have 4 choices for payments... paypal-apple/google pay, credit card/debit visa or mc MB or just credit/debit mc or visa. I click apple pay but wasnt taking, so I get my credit card out. A reloadable koho master card. I key in all my info and bam I get the text that the funds were taken. I then get stuck on the page. I do a refresh and the items are still in the cart and it again is asking for a payment. I was like nah the funds came out there is a glitch. So I wait and wait for an email conf. # and even now I do not have one, I can not access that account and my money is gone. Im a single mom with fibro, spine and nerve issues and just diagnosed with leukemia. I only purchased what I did because I worked some overtime and needed to start shopping for the most amazing son a mother can ask for and his amazing gf. They help me with anything and everything. Please help what do I do. I can not afford to do it again and the cc company is saying well u admit to making the purchase so there is not much we can do.

Oh Oh the payment doesnt say hilfiger or anything like that either. Im so not pleased. I was just trying to give my kids something that would be special to them as I dont know what the outcome of my illnesses will be. Im scared and that was something that was distracting for an hour plus and now im not even sure what to think. This is the first time ever I am purchasing from the website.

*I did earlier in the year purchase your adaptive shirts for my son whom had 2shoulder surgeries in one. And the fact you had these amazing items was the most incredible thing a mother, wife and someone struggling herself could ask for. It truly gave my son his independence after his surgery and myself a break while he got dressed.

We ended up donating those shirts to sick kids to help a child there have a little independence and where a shirt over the hospital gown.

Him and I are a team and have been through alot and just keep getting hit with the bad luck stick. Please Help

*I really hope to hear from your company as soon as possible please.

Extremely Sad and Frustrated Customer

I bought a trouser from Alex city center at Alexandria Egypt with amount of 3695LE on 27 Aug 2022. Bill no 893490 , After one use the trouser had Ben found cut from behind and the fabric looks old and deteriorated I report it to the shop and contacted the Costumer service for return they ask for leave the piece at the shop and waited their response , after one day they called me at told me they think it’s due external reason and not the fabric and they reject my complain .

Sir I bought a pair of shoes from Tommy through AJIO IN MAY (3months back) believing in the quality of the Brand unfortunately the shoes have developed cracks in the leather at the top. Which is very surprising As it is definitely the quality issue of the material used please look into the matter and do the needful early thanks. SANJAY MANGAL [protected] [protected]@gmail.com

Dear Sir / Madam,

I am writing to you to raise an issue about: Shopping

The issue that I have experienced was: We bought my daughter Tommy Hilfiger glasses from Vision express for £120 ( plus lenses price )few months back . Please see the picture attached . After 1 week the paint started coming off and now the frame has bent . We are absolutely shocked and angry to see that a famous designer TH can sell such cheap quality . This is our hard earn money and it’s absolutely shameful to buy any stuff from Tommy anymore . We want our money back so maybe we could look for some other designer glasses !

It occurred on: 2022-02-11

This meant that My daughter who is -3.5 in her prescription and needs to wear glasses all the time can’t wear them anymore . We gifted her first ever designer glasses on her bday . She is ashamed to wear them and now her eyes are being strained . She can’t see properly without it .We are really upset and disappointed!

We want our money back !

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Rachita Verma

Registered email address [protected]@hotmail.com

Order number

20 Malpas Drive,

Pinner Greater London

HA5 1DQ

I am contacting you here to report a problem I encountered regarding the service from your company

I am referring to the online store of Greece and specifically to the link below...

the specific website is a true copy of your company and consequently it is deceiving customers and stealing money from your company's customers

specifically, I ordered the following goods from the online store with direct payment

the goods never arrived, and the order was never fulfilled

I contacted the head office in Greece who informed me that they are aware of the existence of the particular store which has indications that it is a fraud and that they have requested it to stop operating as an illegal activity.

I believe that a company like you, known worldwide, cannot let such cases and incidents destroy your reputation and the quality of your services.

I am in the field of tourism and customer service in large companies

for me personally it is unacceptable that something like this happens and that the necessary measures have not been taken to protect your company and hundreds of thousands of customers who choose your company and your products

ORDER #44b638-41

1 τεμ. Tommy Hilfiger Stripe Slim Fit μπλουζακια πολο γυναικεια πρασινο

• μεγεθοσ - S €36

1 τεμ. Tommy Hilfiger Signature Detail Half-Sleeve μπλουζακια πολο γυνα

• μεγεθοσ - S €36

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€71

Υποσύνολο:

€9

Shipping:

-€4

πρώτη παραγγελία (-5%):

€77

Σύνολο:

Κατάσταση Ιστορικό & Σχόλια

Ημερομηνία Κατάσταση παραγγελίας

08/07/2022 Pending

08/07/2022 Payment Success

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Διεύθυνση παράδοσης

ARISTIDIS LAGOUDAKIS

ADELE

RETHIMNO

74100

Ελλάδα

Διεύθυνση χρέωσης

ARISTIDIS LAGOUDAKIS

ADELE

RETHIMNO

74100

Ελλάδα

Τρόπος χρέωσης

Payment by credit card

Hi Iv always brought Tommy Hilfiger jeans for the past six years as love the Quality and comfort

I brought a pair just over a year ago

And to my amazement they have spilt

Iv only worn theses 10 or so times and can’t believe they split, the pair I brought a year previous Are sill ok