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Joe's Crab Shack

Joe's Crab Shack review: Poor Service

H
Author of the review
11:43 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I received the worst service in my entire life at this Joe's Crab Shack located in Houston, TX. First we had to wait almost 10 minutes because there were not any clean tables (looking around I noticed about 7 tables that were dirty) after we were seated we waited another 15 minutes for the waitress just to come and greet us and take our drink order, needless to say by the time the waitress got to our table we were ready to order drinks, appetizers and meals! After waiting another 20 minutes our appetizer arrived and WE STILL HAD NOT RECEIVED OUR DRINKS! The waitress then asked if "we needed appetizer plates?" Having two adults and a small child at the table, I thought it was an odd question, because OBVIOUSLY we needed appetizer plates! At that point I was in total disbelief, after I responded "yes" to her lucid question, she then proceeded to go get the plates. My boyfriend (who has never wanted to leave a restaurant due to poor service) asked if we could leave! This experience was horrible! We spent 45 minutes in a restaurant and never even received our drinks! Undoubtedly, we left this Joe’s crab shack location without any plans to return again.

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    Customer Service
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    1510 West Loop S, Houston, Texas, 77027-9505, United States
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    Jun 03, 2026