Joe's Crab Shack reviews and complaints 1
View all 91 complaintsJoe's Crab Shack - Deliberate overspicing of food/poor service
I went to Joes Crab shach in Rancho Cucamonga. I was convinced by the server to get the Cajun pot. I told her it was over spiced because I had had it twice before. She insisted that I order it because it had more meat in it. She said I could order it without the spices. I ordered it under spiced. When It came out, the crab was missing 2 legs, the shrimp were overcooked and you could see a lot of seasoning on it. I began to eat it because I did not think that the spices on it were pepper. My lips began to swell and my face around the lips began to swell. I believe that someone deliberately over spiced the food. I was treated very badly. I put ice to my face and lips immediately. They insisted on replacing the food despite the fact that my lips and face were too swollen to eat from the spices. They never apologized. They did not comp the bill. The service was very poor and we were treated with distain. I am letting people know what I experienced because it felt very bad and I do not want others to have this experience. I will never eat there again. Beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
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