The complaint has been investigated and
resolved to the customer's satisfactionResolved JoAnn Fabric — rude employees
resolved to the customer's satisfaction
This stores employees are beyond rude. I had purchased a photo frame from another store while on vacation. Once I arrived home I realized the wooden corner was broken. I traveled an hour and a half to this store (the closest available to me) to return the frame. I was told that I had to return to the store it was bought from and I really was "just being lazy." After all the store I had bought it from was only 4 hours away. No where in the stores policy does this rule exist. I did submit a complaint to the companies website but have never heard a response. I will never shop here again. This is a small store in a small town that has just proved why people travel to bigger towns and bigger stores to do their shopping.