Latest Reviews and Complaints
Fake diamond rolex watch
August 2, 2018 I purchased a watch from Loucri directly. A Men's Rolex Day-Date President 18 K Gold Automatic Diamonds everywhere. It was item #[protected]. I sent a wire transfer to them from my bank Northern Trust (I have a copy) for $15, 950. Then on August 25, 2018 I sent them a check for $ 950 to increase the size of the bezel (I also have a copy of...
Read full complaint3 Loucri Jewelers Complaints
How do jewelry enthusiasts rate Loucri Jewelers?
Loucri Jewelers’s earns a 1.0-star rating from 0 reviews and 3 complaints, showing that the majority of jewelry enthusiasts are dissatisfied with their purchases.
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Breitling Bentley Watch
I feel scammed. I worked with Mike from Loucri and sent in a diamond bezel Brietling Blackbird and $4500 for a submariner rolex. When I got the Rolex, I wasn't happy with the size of the dial and Mike agreed to take back the rolex plus $900 and exchange it for 2 less expensive brietling watches. One of the watches was fantastic, but one of them had an issue with one of the hands...it was crooked. So I returned the watch and they fixed that hand but sent it back and the watch hand then wouldn't reset properly. I took a video of the issue and sent it back requesting a refund or exchange...I even offered to exchange for less because of the hassle. They immediately sent the watch back and claimed that if I let the seconds hand run 10 seconds or more every time it would pop back properly. Apparently I am now stuck with this watch that I do not want even though Their policy on all forums they sell at, and on their website says they have a 7 day exchange or refund policy. I am within that as I sent it back immediately TWICE! Eventually Mike offered me to take the watch back and charge a 15% restocking fee (around $1100 dollars) The owner Lou then got on the phone with a arrogant attitude and told me I had 2 choices...Pay him $500 AND send the watch he listed at $6995 and he would send me a watch I liked listed at $4995...OR...Take back a watch he bought from me for 4k plus money minus a $1400 restocking fee. ARE YOU KIDDING ME. He told me "I know where you live" so if i wanted to "get lawyers involved" he is ok with that. I didnt want lawyers involved...I wanted to buy a watch I saw posted online...I didnt want to send it in for repairs...I didnt want any of this. This is the most unbelievable transaction Ive ever been apart of. Check out the pictures below...this is absolute insanity. Do not buy an expensive watch from these guys...you DO NOT want to be in the position I am in where you paid over 5000 cash plus an expensive watch only to be strong armed.
Misrepresentation
BEWARE OF LOUCRI JEWELERS! In late December 2014, I purchased a pair of diamond stud earrings for my wife’s Christmas gift. I bought them from Louay Daoud at Loucri Jewelers in Greenvale, New York.Our transaction was done by phone and email. Mr. Daoud promised a certain color and clarity grade to the stones as well as a G.I.A. appraisal confirming same. At his request, I wired money to his bank account as payment . When the earrings came, there was no receipt, bill of sale, etc. only an obscure G.A.I. appraisal. I had an independent G.I.A. appraisal done which confirmed the stones to be significantly lesser quality in both color and clarity than the appraisal provided by Loucri Jewelers. I contacted them 4 times receiving only one response saying that they would not do anything to correct the matter. I have contacted the B.B.B., the Federal Trade Commission, and the Atty. General for the State of New York. I have ALL documentation in copies of emails and can prove all the statements I have made.
Richard M Tucker my email address is golfhunk@gmail.com I will be glad to walk anyone through the experience I had. It's fine to offer a 100% satisfaction guarantee, but if you don't stand behind your words the offer is meaningless. Most people would not catch Mr. Loucri in his deception. We took Loucri stones to a GIA appraiser and she told us how we had been cheated. We were promised a GIA appraisal and got a bogus GAI...there is a lot of difference.
I have an extremely negative experience using this jewellers.
Reitling Chronomat Evolution for $3500 with a part of the bezel falling off, watch losing 4 minutes a day (so not serviced or checked) and a date function that did not work.
Sent the watch back for a refund but apparently it has 'gone missing' so no watch & no refund.
Not surprisingly, the communication dried up shortly after returning the faulty item.
Avoid at all cost!
I bought a Breitling Chronomat from Loucri a few months ago. Maybe not the best communicators but fair deal, fair watch, fast shipment and no hassle. I do not recognise any malicious behaviour. Make sure you have any arrangements on paper.
I'm buying a watch from them this week and will give you an honest review of my experience and the quality of the watch as compared to their advertised description! I will say that advertised jewelry must be delivered to the client as advertised...it's the law PLAIN AND SIMPLE! There is no grey area!
Richard M Tucker & Reviewer29447 are the same people
I have purchased from this merchant and have had nothing but a pleasant experience. I have a GAI appraisal, it is not a fake appraisal. My insurance accepted it and I have insurance coverage through Jewelers Mutual which is a reputable insurance company. I just think all these complaints are based on personal bad experiences. It doesn't make any sense because their feedback is pretty good. Hope it all works out for all.
I bought my Rolex from Loucri Jewelers and was disappointed, because the owner shipped the watch, but the size of dial was wrong. I sent them back for replacement, but new watch showed wrong time. I asked the owner what to do and he again said to send them back and offered another watch. I don’t know what to do, because I had two problems with this watch and I don’t think that it will be a good idea to buy from this company again.
I was preparing to place an order for a Diamond Encrusted Cartier Santos 100XL. They currently market the watch with a bogus GIA certificate that DOES NOT CHECK OUT on the GIA website, (see attachment). When I inquired as to why the CT count seemed low (8CT) vs the other comps on the market (13CT), they told me that they had the wrong GIA certificate on the website and that they would send me the correct one. So... they photoshopped the other fraudulent certificate to now create an even MORE fraudulent certificate. When I caught their HORRIBLE, even comical attempt at Pre-K Photoshopping I notified GIA and the BBB. Please see the attached image for proof. Karma should clean this up, but I'd love to play my part as well... so I'm writing this comment here.
Warning do not buy from this merchant! He ruined my Wife's Christmas last year when we found out the diamonds earrings we purchased two grades lower than he represented. He refused to give a refund after promising 100% satisfaction. When the chips are down he fails to uphold his commitment.
It is clear that truth83 is on loucri's side. I have a feeling that truth83 is loucri yourself.
Please stop the non sense truth83 and tell your friend loucri not to cheat on its customers otherwise you will lose your business. You can save a little by doing that trick but sooner or later the truth will come out !
Loucri you should be ashamed...
This website is absurd. It is just an opportunity for people to vent and complain about their situations, even if they are in the wrong. This is not a legitimate website and should be shut down. It is simply a compilation of negative attitude and opinions of the people for the people. That right there is simply wrong and people need to understand that comments such as the above ruin reputation of businesses such as the comment above. Word of advice to the above user, Mr. Richard M. Tucker. Loucri Jewelers seems to have excellent ratings via shopper opinions and have not been flagged for any misconduct. Your personal issue should not be posted all over the internet as you seem you have been doing, I did my research and it seems that you as a shopper just didn't get your way. So in this case you decided to go and copy and paste the same exact paraphrase as the above all over as I have seen. Obviously many merchants have a no return policy and I am sure you were told this before your purchase. You decided and at the end of the day you decided to purchase from this merchant. You simply made that decision and no one held a gun to your head. Move on.
Is Loucri Jewelers Legit?
Loucri Jewelers earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Loucri Jewelers. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Loucri.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Loucri.com you are considering visiting, which is associated with Loucri Jewelers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Loucri.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for loucri.com on popular sites. Be cautious and do additional research. Look for information about the Loucri Jewelers and be careful with personal information or transactions.
- Loucri.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The loucri.com may offer a niche product or service that is only of interest to a smaller audience.
- Loucri Jewelers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Loucri Jewelers complaint handling
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Loucri Jewelers Contacts
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Loucri Jewelers phone numbersClick up if you have successfully reached Loucri Jewelers by calling +1 (516) 960-7757 phone number 0 0 users reported that they have successfully reached Loucri Jewelers by calling +1 (516) 960-7757 phone number Click down if you have unsuccessfully reached Loucri Jewelers by calling +1 (516) 960-7757 phone number 0 0 users reported that they have UNsuccessfully reached Loucri Jewelers by calling +1 (516) 960-7757 phone numberClick up if you have successfully reached Loucri Jewelers by calling +1 (800) 356-8274 phone number 0 0 users reported that they have successfully reached Loucri Jewelers by calling +1 (800) 356-8274 phone number Click down if you have unsuccessfully reached Loucri Jewelers by calling +1 (800) 356-8274 phone number 0 0 users reported that they have UNsuccessfully reached Loucri Jewelers by calling +1 (800) 356-8274 phone number
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Loucri Jewelers emailssales@loucri.com88%Confidence score: 88%sales
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Loucri Jewelers address55 Northern Boulevard, Greenvale, New York, 11548, United States
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Loucri Jewelers social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 29, 2026
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I just bought a Breitling Chronomat... From Loucri, and this is not my experience at all! They gave me a beautiful watch for a great price, and stood behind the product 100% to make me happy... I don't know what happened with this man, but I can only tell you what happened to me... I would buy from them again with complete confidence!