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JetBlue Airways Customer Care Service

JetBlue Airways Corporation

6322 S 3000 E Ste G20
Salt Lake City
United States - 84121

Customer Support Phone Numbers

1 800 538 2583 9 10
1 801 365 2440 1 0

JetBlue Airways Complaints & Reviews

Jetblue Airways / damaged luggage and no tv service

Kacy Harvey on May 22, 2017
Hi My name is Kacy, During my flight to Barbados I had a few issues that I was concern with. One was that my newly purchased luggage was damaged on the way to the island and on top of that I was not able to enjoy any movies on the way there and back because my tv screen did not work. The...

Jetblue Airways / personal belongings

Janet Hairston on May 19, 2017
On May 11th, my daughter was transporting my 2 dogs ashes to Phoenix. The ashes were in a covered, closed containers.I put a note on each container, explaining what they were and to please be respectful. One of my dogs container was opened, and a poem I had with him, was just thrown in my...

Jetblue Airways / the staff

chanell roberson on May 13, 2017
I flew jet blue from lax-ny 05/02 And from puerto rico-fll - fll-lax on may 06. Both flight experiences were horrible. #1 The flight attendants are some of the most rudest people I have ever met in my life. 1 female flight attendant in particular just continued to pick with me for no reason...

Jetblue Airways / vacation number 2540794

stacie l on May 7, 2017
Vacation dates 4/23/17-4/30/17 Flights were satisfactory however, the hotel accommodations at the Riu did not. Day 1-We arrived 4/23/17and was assigned to a room on the 10th floor, room 1030. The room smelled like mildew and we instantly felt ill as my husband and I have bad allergies. We...

Jetblue / Travel bank credit

jean86 on May 4, 2017
I had a $328.60 credit in my travel bank and it has been taking away. I need to know why I was never informed of any time frame in which in had to use my credit that is why I left in my account and now its has been taken away. II had a $328.60 credit in my jetBlue travel bank and it ha...

Jetblue Airways / the absolute cold on my flight

Patty Staton on May 3, 2017
On May 1st, I flew back from LAS to JFK on flight no. B6 1248. After being delayed 1 1/2 hrs the first thing I noticed was how COLD it was..no air coming from above so I put my shirt over my legs and my arms inside my blouse which didn't help at all. Then I bought what you refer to as a...

Jetblue Airways / unaccompanied minor service 4/18/17

Keisha M on Apr 23, 2017
Hello. I am the mother of a child who was travelling to Washington D.C. from Charleston, SC on the morning of 4/18/17. My child, who is 13, has travelled before with JetBlue as an unaccompanied minor. This was a roundtrip flight and she left D.C. a week before (4/11/17) & was returning on...

Jetblue Airways / flight 478 on april 10th 2017

Esmeralda Mujanic on Apr 11, 2017
Hello, My name is Esmeralda Mujanic and I am writing this letter to explain an unfortunate event with Flight 478, which was originally supposed to depart from Jacksonville, FL at 6:24pm on April 10th to JFK Airport in New York. The flight was delayed by more than 6hours for "maintenance problems"...

Jetblue Airways / Delayed flight

Helenalor on Apr 9, 2017
Jetblue continues to not update its customers on delays, they knew the flight from Birmingham would be delayed because it never left. Flight F1733 They decided to let customers know at the same minute they were supposed to board. Now 2.5 hours later the estimate boarding and departure is never...

Jetblue Airways / theft damage during flight / no one will get back to me

Johnson Conmee on Apr 6, 2017
Good morning I hope this message finds you well. Unfortunately I have not been able to connect with your customer service. I recently traveled with your airline moving from Mexico to nassau. My experience has left me very disappointed and saddened by the services provided. First of all...

Jet Blue / Overpriced last minute flight fares

jacemi55 on Apr 5, 2017
We had our flight cancelled through southwest on fri mar 31. Since we decided to not wait until a later flight(this would have cut our 3day trip down by a day) We looked for an alternate airlines. we found a flight through Jet Blue leaving that morning. We had to pay over $800 for two one way...

Jetblue Airways / Winston - flight 578

Mike Drepanos on Dec 31, 2016
Flown a lot over years and have never submitted a complaint. Winston made my flight and the nice folks sitting next to . More then anything his attitude and lack of professionalism made for more then unpleasant experience. I purchased a set of ear phones on way here, considering I'm...

Jetblue Airways / Booking agent my confirmation code # is agabax

Edna Elliott on Dec 19, 2016
On Oct 20 2016, I book a flight with a JetBlue ticket agent. The Confirmation code is #AGABAX I my filing a complaint because the agent book the flight departing Dec 13th, 2016 from Sacramento and returning on Dec, 17th 2016. And she did not put down that I was checking on a bag. So I paid...

Jetblue Airways / Mosaic phone line

Cathrine Schwartz on Dec 3, 2016
(I am writing this while on hold!) Is there still a dedicated Mosaic customer service line? I wonder because I've been trying to use it since December 1st and once had the experience of being on hold for 11 minutes and then cut off and the second time, I got a busy signal and then...

Jet Blue Airlines / Ticket reimbursement

deesy76 on Oct 5, 2016
On sept 23rd i booked 2 flights, cancelled them a few hours later. The money was back in my account almost immediately, however a few days later i pulled up my account and they had only credited me for 1 flight having caused me to overdraft for 5 items totaling 40 bucks. A 35 overdraft fee...

Jet Blue Airlines / Fare reduced after purchase

Freyda Kramer Schwartz on Sep 20, 2016
I guess you are penalized for making a timely reservation. I booked 4 seats from LGA to PBI about a month ago and received an email stating the price of the trip had been reduced by $192.00 I called Jet Blue to inquire and was told you have to change it within two weeks of your...

Jetblue Airways / Professional trainer denied boarding due to guide dog.

stratlover on Sep 6, 2016
On Sept 6th, 2016, I was scheduled to depart from NY Westchester County Airport on a flight to Tampa/St. Pete. I'm a professional guide dog trainer employed by a large, well known east coast guide dog training school which provides specially trained guide dogs to the visually impaired and...

JetBlue Airlines / Ticket process and changes

Louis Fasolino on Apr 6, 2016
Had to change a flight from Fort Lauderdale Florida to Buffalo NY on 3/31/16, with Jet Blue Airline -flight # 2466. This flight was purchase with points from my Jet Blue Account. Jet Blue charged me $270 to return my points, they mistakenly charged me twice for the two tickets purchased...

Jetblue Airways / No working restrooms

jj102511 on Mar 31, 2016
I recently flew on JetBlue from Boston to Ft. Lauderdale Fl, at least a 3 hour flight, without any working restrooms. They told us prior to boarding that they were broken, but decided to continue with the flight anyway. When we finally reached Fl. then they decided to take the plane out of...

Jetblue Airways / Crew Behavior

Martin1955 on Feb 28, 2016
On 2/25/2016, Flight 722, WPB to Boston. Unlike many on the flight I paid to have our bags checked. Upon boarding I went to put my briefcase in the overhead and was told by a Flight Attendant that I could not. I explained I already had winter coats under my seat. She became loud, I asked to...

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