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Customer service at check in at pearson airport
Yesterday on November 11, 2023 at 4:00 pm at the Toronto Pearson Airport, the check in gate supervisor, Agent Maureen, and employees for Lynx Air were the most disrespectful and rude people ever. Our flight had apparently gotten changed and the Lynx Air supervisor was not providing us with any new information when we had asked her, but was instead making rude and snarky comments about us and said she would kick us off of our flight. She made us miss our flight and we had to fully pay for a new flight without any proper refund for their inconvenience and behaviour.
Personal bag
At gate check in in Calgary, the guest service people said that my personal bag is big and does not fit the sizer so I have to check in my carry on bag since I’m only allowed 1 bag in the aircraft. Paid for my carry on bag upon reservation then charged me another $109 to check in same bag. Told them that my bag will fit under the seat but they still...
Read full review of Lynx AirCancelation of flight
08/20/2023 Ali Khalil We arrived at the airport two hours before my flight, completed check in and went through American Customs. My wife was randomly selected to be checked at customs and was cleared to go through. We made our way to the gate and waited for 2 hours until boarding. We were then called over when the plane was ready to bored and they told...
Read full review of Lynx AirIs Lynx Air legit?
Lynx Air earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Lynx Air's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Flylynx.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Flylynx.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Lynx Air's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.
According to our analysis, Lynx Air appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Lynx Air and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Lynx Air protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Lynx Air. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Refund from Flight for YYZ to YYC, have yet to receive any refund or compensation.
July 22nd my flight from Toronto to Calgary was canceled, for myself and my daughter. My booking reference was 4T3O20 and my daughters was 2R62XL.
I have not received a refund to my credit card and my refund statement says it was sent. I tried calling the direct line from the Toronto airport to Lynx. I tried calling Lynx 13 times from my cellphone at the airport after 7am when the website states it answers the phone. My daughter received a cancellation email, with the option to get a refund or select a flight at 8pm on the 22nd.
I did not receive that cancellation email so it made it very hard to reschedule a flight as I kept getting a warning saying my itinerary was out of sync.
After I went into manually cancel my flight on the Lynx website, it still stated my booking was out of sync. I could not put my daughter on the 8pm flight without me, so we could not take that flight.
I had to reschedule a flight for $881 each with Porter at 1:45pm on the 22nd. I had a rental car and hotel that I could not cancel and my daughter was scheduled for a housing meeting in Banff as well as starting work in Banff which was the whole point of this trip.
This was a major inconvenience as well as a huge unexpected expense.
Like I previously stated, I have not received any refunds although my bookings state they have been sent. This has been very frustrating trying to arrange for refunds, hours online multiple times without any real answers and no refunds!
Desired outcome: My full refund for our trip of $590.
Booking Reference 2R62XL
My flight from Toronto to Calgary was canceled and I was offered a flight 12.5 hours later. This was unacceptable and my mom did not receive a cancellation email for her flight. This made it very hard to schedule another flight.
Once my mom went into her booking and manually canceled her flight, she still could not take the 8pm flight as it was stating her itinerary was out of sync.
This made it very stressful to figure out what to do next.
We called Lynx about 15 times after 7am, which is what time the website states they open. No answer, just disconnected. The direct phone at the airport to Lynx was the same thing. No one at the airport was helpful at all.
We eventually had to book a flight with Porter as that was all that was left and it was $881 each compared to $295. I was going to Banff to start working, and my mom had a hotel and rental car paid for so this trip could not be canceled.
This extra expense of rescheduling another flight was very upsetting to my mom as she was going with me to make sure I got there ok, even though she really couldn't afford to go with me in the first place.
Lauryn Sarah Graci Donohoe, Booking Reference is 2R62XL.
On July 22nd, my flight was canceled from Toronto to Calgary with Lynx Air, I was offered a flight 12.5 hours later. I selected the refund option as my mom was flying with me and she did not receive the cancelation email. This made it very hard to rebook another flight as we were getting an out of sync warning, stating that my mom already had a reservation.
We tried calling Lynx after 7am, would get disconnected, called the direct line from the airport...nothing. This was a very frustrating and stressful situation.
We ended up have to book a flight with Porter Air that cost $881 each instead of the original $295 each, as that was all that was available. We had a hotel paid for and rental car for 5 days so this trip could not be canceled and I was going to start working in Banff.
My mom did receive a refund of $199 from Flighthub but still has not received the difference, although my booking saying its been sent.
To just get a refund seems to not be enough, this added a lot of extra expenses to an already pricey trip!
About Lynx Air
One of the things that sets Lynx Air apart from other airlines is its focus on delivering exceptional value to passengers. The airline offers a range of affordable fares, making it possible for travelers with any budget to enjoy a safe and comfortable flight. Whether you're looking to book a last-minute flight for a business trip or a long-awaited vacation, Lynx Air has a variety of options that will suit your needs.
In addition to its commitment to affordability, Lynx Air is also renowned for its exceptional service. The airline is staffed by a team of experienced and friendly professionals who are dedicated to making your travel experience as seamless and enjoyable as possible. From check-in to landing, passengers can expect nothing but the best from the Lynx Air team.
If you're looking for a convenient and stress-free way to travel, Lynx Air is the perfect choice. With its extensive network of destinations and commitment to customer satisfaction, the airline is sure to exceed your expectations. Book your next flight with Lynx Air today and experience the difference for yourself!
Overview of Lynx Air complaint handling
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Lynx Air contacts
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Lynx Air phone numbers+1 (877) 897-5969+1 (877) 897-5969Click up if you have successfully reached Lynx Air by calling +1 (877) 897-5969 phone number 0 0 users reported that they have successfully reached Lynx Air by calling +1 (877) 897-5969 phone number Click down if you have UNsuccessfully reached Lynx Air by calling +1 (877) 897-5969 phone number 0 0 users reported that they have UNsuccessfully reached Lynx Air by calling +1 (877) 897-5969 phone number
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Lynx Air addressBox 860 235 3545 32 Ave NE, Calgary, Alberta, T1Y 6M6, Canada
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