I’ve booked the following one-way flights with Spirit for 2 persons via Bravofly:
08-05-2015 ~ €220.82 ~ 20:45-21:55 ~ NK369 Baltimore – Chicago
08-06-2015 ~ €275.66 ~ 18:10-22:11 ~ NK426 Chicago – Lauderdale
08-07-2015 ~ €168.28 ~ 20:18-21:19 ~ NK676 Lauderdale – Orlando
For reasons unknown, I couldn’t log in to my hotmail account to print the E-tickets. I still can’t access my hotmail account properly. I can’t open certain e-mails and I can’t download files (PDF, Word, etc.) attach to certain emails, either.
This, however, wasn’t a problem, because I was never asked to show the E-tickets. Unfortunately, the lady who had to check us in on the flight Lauderdale – Orlando claimed that I had only paid for one luggage for that flight. She wanted me to pay $52 for the other bag.
I kept telling her that I already paid and she kept saying that mistakes are made when bookings are made through a third party. Then she talked to her manager and I still had to pay $42.
So now that I’m back from vacation, I sent Spirit the following e-mail:
For reasons unknown, I couldn’t log in to my email account to print the E-tickets. I still can’t access my [protected]@hotmail.com account properly. However, I was never asked to show the E-tickets. On the flight Lauderdale–Orlando [protected], 20:18-21:19, NK676), the lady claimed that I only paid for one bag and wanted me to pay $52 for the other. She also kept saying that mistakes are made when bookings are made through a third party. Then she talked to her manager and I still had to pay $42.
I made screenshots of the E-tickets and the Visa bill. I hope Spirit repays me the $42.
This is Spirit’s reply to my complaint:
Please know, all our baggage charges are one way; per passenger; per trip. I see that
you've paid for Salome bag only online $42. Our agents collected $32 for your baggage at the airport. No additional charge was collected for your baggage. I'm so sorry for any misunderstanding.
Thank you for choosing Spirit. Have a nice day.
I made screenshots of the E-tickets and the Visa bill, because I can’t download those files and send them to Spirit. On the screenshot you can clearly see that I paid for 2 luggage (1 passenger A and 1 passenger B) for each one-way flight. I never booked a round-trip with Spirit. Also, you can see on the Visa bill that I paid USD 42 or €39, 23 at the airport, not USD 32.
So I don’t understand why Spirit is saying that I paid $32 etc. I paid for the luggage in advance because it’s cheaper that way. But I had to pay $42 again at the airport because Hotmail had technical problems (I couldn’t print my E-thickets) and because either Bravofly or Spirit made a mistake.
It’s only fair that I’m reimbursed the extra $42 I paid at the airport, because you can see on the screenshot of the E-thickets that I paid for 2 luggage when I booked the flight. I'm sure Spirit can see in their system that we had no additional bags to pay for, either. And on the Visa bill you can see that I paid $42 at the airport, not $32.
I hope Bravofly can contact Spirit, because Spirit seems to imply that Bravofly (third party) is the one that made a mistake.