JetBlue Airways

Available credit of $127.90 expiring in March 2008 was not showing on my frequent flyer Trueblue website. Instead it was showing as $0.00 available credit. Today, after other credit was added to it, it reappeared as already expired. I complaint about it but they told me it has always been available to me. However, how can I remember it when it is not showing where it is supposed to show. They should not be hiding any available credit till it expires. And also they should not be giving me the round about for 45 minutes till I get tired and quit.

After arriving at Boston/Logan airport and being in New England for three weeks I made my return trip home to Florida. Upon arrival at the airport with a ticket that was purchased the first part of May I was informed that I would have to pay an additional charge of my second bag.

I did hear that this procedure was going into effect the first part of June, however I feel that any ticket that was purchased and your passenger was on their return trip home should have not been charged. These tickets were purchased roundtrip in advance and I feel that it was unfair to hit up the passengers on their return trip for the luggage fee.

I also observed a family of five trying to check in and being told that they would have to pay an additional 200.00 in luggage fees again after they had already purchased their round trip tickets. Just what if they did not have a credit card or I did not have a credit card, then what?

Again I understand the need for the second bag charge and would support it for a future ticket, however I feel that it was unjust to hit up passengers on their return flight for this charge.

I have always enjoyed flying on Jetblue however I will now make other plans for different airlines regardless of the price difference. I don't mind being charged, but it was the SURPRISE of oh by the way you now owe us more money for your second bag and you need to pay it now or the bag doesn't go on the plane.

Just a reminder that we are your profit and should be treated fairly.

I was ON TIME (50 min early) for my original flight.

'I' took the initiative at JFK since I was 'just a number' to figure out what was going on. I was then directed to the 'Chaos' Machines. Very 'non-user' friendly. Spit out a ticket that said 'Ooops'. Very appropriate. Went to Jet blue rep, put me in a much slower line - wasted VALUABLE TIME... only one person! Another rep said shorter line at the other end. Brisk walk to other side, first one in line. That rep said I am now 'late' and missed the flight. If was only 5min earlier I would of made it. You think?!

If I wasn't tossed around like a ping-bong ball, I'm sure I would have. Bought ticket because I had no choice. Took the jet blue shuttle to the gate... are we here? I don't know, the driver didn't speak English! Some of us just looked at each other - sooo... yeah, I think we're here (very professional).

Spoke to supervisor at JFK Jet Blue Customer service about a refund. He LIED to me and told me to call the 800 number where Marsha told me I should of taken care of it there because the ticket is already purchased. What? (I think this is what you guys call a 'round trip').

New flight - a few hours to kill. Plane was supposed to take off at 8:30pm - took off at 9:15pm. Why? Because the PILOTS where LATE! Question: Will Jet Blue charge the pilots $230 for being late? I asked Marsha that question 5 times and she refused to answer. When destination was reached, it was a 50 mile difference/$100 cab ride (can you bend me over any further?).

So what did I do? I disputed it on my credit card and Charles Schwab refunded my money. Thank God for Charlie! He's on my side. NEVER fly these idiots. Instead, fly Virgin America. Much better, airline, service and respect! JET BLUE SUCKS!

I was scheduled to fly Jet Blue FLT 174 from San Jose to New York on Sep 1, 2006 at 10:35pm. We were made to wait for 3 hours before we were told that the flight would not leave until the next day since a flight attendant was sick and they could not find a substitute. So then we were asked to queue up to get our free round trip compensation vouchers. I stood in the line for another 2 hours to be simply told that the confirmation number on my boarding pass would suffice to ask for a voucher when I travel next. Since I was a San Jose local I didn't ask for a hotel voucher but others were being provided with vouchers as well. I called Jet Blue to get my free return flight on Aug 4, 2007 and was told that their system showed that FLT 174 flew out on time and there was no record saying that passengers were made to travel the next day. The system actually says that the flight with me in it left on time, which is unbelievable. I know when and what time I traveled. I feel simply cheated and this is bad faith on Jet Blue's part. I talked to a supervisor who was very rude. I would Jet Blue to keep to their word. I would like a document suggesting what time FLT 174 actually left and that it was not delayed because what I was told was a complete lie. Did anyone face a similar problem?