CB Airlines and Air Travel JetBlue Airways Customer service employee id#87471

JetBlue Airways review: Customer service employee id#87471

Susan Clifford of US

May 15, 2025 11:23 am EDT

Verified customer

Featured review

Customer service - I had a booked a flight for 3 family members. I have a sick family member, and we are trying to go on Sunday, 5/18/25. Due to a real ID issue with my brother's ID, could not travel. I reached out for help. In addition to the $100 cancellation fee, customer service told me to avoid the $25.00 service fee I could cancel my brother's reservation on-line. It was noted that the Employee #87471 told me about splitting the reservation to only cancel 1 of 2 people on the reservation, but this was not the case. I cancelled both reservations. I just want to note that this was very poor customer service. I understand that Delta is helping their customers with this difficult time. Not only did they not help, but I have incurred a great deal of expense. Please consider reviewing my complaint. In addition to the $42.00 charge that I paid for insurance (which will also not help). I am in need to rebook a flight at 4 times the cost. My sister is a Mosaic member and will also not be traveling or renewing with Jet Blue.

Desired outcome: Rebook flight at 4 times the original cost and would like assistance to waive the cancellation fees.

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