JetBlue Airways

On Sunday, July 24th, at 9:00 PM, I arrived at the Lima Airport with the intention of catching Jet Blue flight 1824, departing at 11:55 PM, to return to Ft, Lauderdale, Florida USA, with a scheduled arrival at 6:53 AM the following day.

Prior to the journey to the airport and having been invited to Check-in by Jet Blue e-mail notice, I had repeatedly attempted to do so through the day, to no avail. The system disallowed that facility and, whereas I was able to successfully complete the medical affidavit on-line, its production at booking and baggage was dismissed as irrelevant as they ‘had no record’, and I was obliged to fill out a Spanish language form, the content of which was meaningless to me, and thus an exercise in sheer redundancy. Certainly, this proved a sure indication of problems yet to come with Jet Blue staff as this evening progressed.

I am a TrueBlue Member, Number: [protected], and had booked the aforementioned flight under Confirmation Code: EXVBQT, investing in ‘Blue Extra’ status for journey comfort and additional facilities, as permitted and appropriate.

My return journey to Florida was booked with seat 7-D and the entire vacation ticket was booked utilizing a combination of payment and membership points.

I am 70 years old. I suffer from spinal stenosis, trapped sciatica nerves on the right side, being sometimes ambulatory challenged in consequence, and am hard of hearing, having significant hearing loss in both ears. I am also on medication for a heart/blood condition.

Given that the medical issues are troublesome and in deference to which, I tend to aim for the route into the airport, security and boarding through the lanes designed to accommodate ‘special needs’.

It is by this means that I approached security to enter the restricted preflight area on leaving the public area. I fully complied with the security necessities and had all my possessions X-rayed, passing personally through the security system effectively without issue, beyond having to return and place my shoes through the X-ray machine, despite initially being told shoe removal was unnecessary.

That being accomplished, I approached the boarding line at Lounge 23 in the international departures section, the location designating for boarding for the flight in question.

I again approached through the ‘special-needs’ corridor, being positioned by staff behind those passengers in wheelchairs awaiting boarding. I was offered but declined the use of a wheelchair, being content to sit on my small upright, wheeled case on a pro-temporary basis.

My two bags were examined and rummaged extensively by the young team of non-English speaking persons providing what appeared to be intended as yet a secondary line of security searches, notwithstanding the professional security scrutiny on entry and this appearing to be the exclusive double-redundant protocol of Jet Blue. No other international airlines appeared to have this double-redundancy issue in place.

It seemed these teenagers were there to exclusively locate bottles of water and soft-drinks, and either force the holder to finish the drinks whilst in line or confiscate them as a pre-condition of boarding. A salutary and over-bearing action, which by definition is not at all conducive to customer care or consideration, as clearly many of those who had purchased their own refreshments in the secure refreshment areas were not at all pleased at the dictatorial ‘drink-it-or lose-it’ mandate.

Not at all being impacted by such over-reaching and otherwise superfluous mandates, I proceeded from there into the line to await actual boarding, and was ultimately allowed access to, and settled in, my allotted seat – 7-D.

The passenger boarding continued in earnest, the flight attendant announcements indicating the plane was fully booked and urging people to conform to actions designed to facilitate expediting of preparations for timely take off.

That task being mainly completed, with all passengers on board and settling in, the plane was boarded by a number of Jet Blue agents, identifiable as those who had been present at and undertaking the secondary redundant baggage inspections and fluid removals at the boarding gate, the female in the lead being one contacting and possibly in charge of, or senior to, the liquid-searching/removing youngsters.

She was holding a sheath of papers and appeared to remonstrate or discuss pointedly with a crew member, referring to the papers and mentioning my name and seat number. Initially, I suspected there had been a double-booking of seat errors perhaps but was content knowing my booking had been long since confirmed.

The female approached me and demanded I disembark, taking my possessions with me! No further explanation! I was shocked and confused and inquired as to why this course of action was being taken, receiving no comprehensible response whatsoever. I persisted without moving and received some explanation that appeared to include a security sanction requiring my removal from the aircraft.

I was shocked and totally embarrassed by this arbitrary selection and assault on my person and expected right of peaceful and comfortable enjoyment of my rights when aboard a Jet Blue flight. This effectively ‘strong-arm’ treatment in the presence of others, caused them to look upon me with alarm. Heaven knows what they were thinking, but it certainly made me feel that I was being accused of being some sort of criminal or terrorist!

As I rose and gathered some of my possessions, I continued to inquire what was wrong and what had I done. I tend to speak loudly in deference to my hearing loss disability, so it was impossible for those within hearing not to be aware of what was taking place. The female remained tight-lipped and non-responsive and effectively ‘gestapo’ like.

I inquired whether I would be allowed to return to the flight after whatever it was that was causing this action was resolved, and in response I only received an order to recover my carry-on luggage and disembark, the effort to recover such from the over-head lockers causing some back pain, given the tension and urgency of the moment.

My distress level now being acute, I was even more distressed to see the female herself being fully patted down by other staff members on exiting the aircraft, that distress now reverting to fear and anger on my part – if she was being searched having spoken with me, what was intended in my regards.

I followed the non-responsive, rude and dictatorial female to the boarding area, where yet again my luggage was examined, with identical negative findings – naturally, that was the third such search exercise destined to end in sheer redundancy. I was physically patted down, and my shoes demanded for inspection notwithstanding the X-ray examination n of them on entry!

Still, I could get no explanation as to what they were doing or why they had selected me, in isolation to anyone else on the full aircraft. My anger at this rudeness and overbeating action was evident and manifested volubly in my fear and panic of not knowing what was going on, and a male member of staff advised that I should calm-down, or I would not be allowed to return to the flight.

Not essentially reassuring, and not at all an explanation – still denied no matter how many requests I made – but I did my best to abate my fear-induced anger.

Seemingly content with physically and emotionally abusing me, and/or disappointed that whatever their concern had not manifested to expectation, I was allowed to board the plane, unescorted, and regain my seat. The stupid part of the entire exercise was that I had inadvertently left electronics in my seat pocket, and it did not appear anyone had included my actual luggage for inspection in any event – adding completely to the sheer stupidity and total ineffective redundancy of the actions of these incompetents representing the best interests of Jet Blue.

Of course, by that time, there was no room for my case at my seat level and my bag had to be relocated behind me, adding more stress to the eventual landing and disembarkation, which now necessitated my moving against the flow of exiting persons to recover my bag!

This flight was an utter and embarrassing disaster, unequalled in my extensive air-travel experience.

QUESTIONS:

To allay my profound sense of grievance at the actions of Jet Blue representatives, as occasioned in the circumstances described above, I believe I am entitled to make this complaint and be delivered of answers to the following:

1. 1. Why is Jet Blue apparently the only airline at that location that embarks upon this wholly redundant and duplicitous passenger abuse in having near-children search their possessions ‘again’ and seemingly with the exclusive and settled intention of upsetting those who have purchased water, etc., within the secure portions of the airport; the professionals security agents at entry being more than able and competent to remove any such items when entering from outside?

2. 2. Why was I allowed to board if it had always been the intention of the incompetent boarding so-called ‘security’ personnel – who are blatantly obviously anything other than cosmetic in application and close to time-wasting-useless – to drag me from the plane, in front of the entire passenger compliment to my complete and utter embarrassment.

3 3. Why select me for this abusive behavior? I am a 70-year-old pensioner, a former police officer from new Scotland Yard, (previously an anti-terrorist specialist and commercially a security expert) who, since hitherto enjoying commercial air transportation since 1969, has never, ever, been exposed to such aggressive and compromising behavior by any airline’s staff members, competent or otherwise! My career has entailed world-wide travel, by air, for more years than I can property recount. I fully accept my background credentials, experience and medical disposition is a wholly unknown quantity, but could someone not have asked? Could someone have explained what was going on? This complaint would be equally as redundant as these nonsensical boarding security checks if someone had actually fully explained the reason for what was taking place.

4. 4. Why was I not fully informed of the reason and purpose for the abuse of me by these near-child incompetent personnel? This lack of communication is wholly unacceptable and, if your response is to excuse the fact that this is a ‘local-custom’ beyond your control, I will not readily believe it and you should know the negative impact on your hitherto unblemished reputation from my personal perspective.

5. 5. Is it to the satisfaction of Jet Blue management to have passengers so exposed to this over-bearing, over-reach by clearly poorly trained personnel, as appears to prevail at Lima Airport,? Be it a local enforced issue or a corporate mandate?

6. 6. If there was truly a valid reason for my selection, why were not all my possessions subjected to the same treatment and why not in the presence of a law officer? Where is the presumed professionalism here? In essence, clearly no such standard of professionalism exists. Who is responsible for training these youngsters at least to the level of somewhat appearing competent and knowledgeable about their duties?

7. 7. Purely as a matter of interest, rather than an element of this particular complaint, what happens to the items confiscated at gate-boarding, a practice that does not impact me but leaves an unbelievably bad taste in the mouth of other customers?

IN CONCLUSION:

An unprecedented and shocking experience that has deeply upset me, and I trust this complaint will be received, reviewed and acted upon in the certain knowledge that my preference in utilizing Jet Blue has been traumatized by this incident. I have had a travel relationship with Jet Blue and Peru in particular since 2015, totally without incident or cause for complaint; this personally being my third trip, so my expectations are not over and above the norm by comparison with travel to other countries.

However, never, anywhere in the world, have I felt so sorely aggrieved by the actions of the few.

I leave this matter to your best judgment and await your advices in due season.

Yours very truly,

David

David P. Roberts, LPI. BAI. CLSO.

(Formerly - New Scotland Yard, London)

British American Investigative Consultant

"Raising the level of Expectation ever in the Pursuit of Perfection"

(Celebrating almost Four Decades of International Professional Service to the Legal Profession & Commerce)

Florida: West Palm Beach: Tel: [protected]

New Jersey: Tel: [protected]

Cell: [protected]

Flight was delayed 5 hours. No annou8ncements as to why-no snacks-even water. Just 5 hours totally in the dark. When a pilot and plane were finally available, it was given to flight 1320 so it could leave on time (almost) rather than to us 720 passengers that were already waiting for hours. This was outrageous. The earlier passenger should have been sent out on that planeand the 1320 passengers would only have then been delayed by one hour. When IL finally got to JFK-the train I take home was no longer running. As I went for 5 hours without insulin, I had a very dangerous low blood sugar emergency.

When I got the notification of the first delay, it said thatb I should still go to the airport at the original time (even though the first announced delay was for 2 1/2 hour) because "(if a plane could be found ) it could go earlier. That false information cause me to spend 6 extra hours at the airport unnecessarily. Again, no anouncements , no explanations, TOTALLY UNNACCEPTIBLE DISDAIN FOR THE CONSUMER.

I confirmed my fight on Friday afternoon 6/17/22. For my plane # and seats for 3 people that departing at 0815. On booking # 4202217. On 6/18/22 At 0300 in the morning JetBlue called. They canceled my flight and put me on hold for more info. I was on hold for 3hrs. Not sure what was going on. So when my kid and grandson woke up. We jumped into the car and drove to Westchester NY Airport for some answers. There was no parking anywhere. The cop told us to park on the grass. We went to talk to a guy behind the deck. I showed him my phone It was still on hold 4 hrs. later. He sent we to JFK AIRPORT we took a uber to JFK. To flight out at 1230 flight #0083 41/2 HOURS LATER . We left JFK at 1250 got to Orlando then circled. For a1 1/2hrs. because they said a STORM (LOOKING OUT THE WINDOW IT WAS SUN SHINE ). We Were low on fuel so we when to JACKSONVILLE FLA. to refuel.2hrs later we returned to ORLANDO FLA. ( WITH NO RAIN ON THE GROUND.) They said half of the planes went to JACKSONVILLE and half went to TAMPA?. A 3:15hr. flight took 6 1/2hrs. Are tickets for DISNEY & DINER were no good to late . PLUS $240. to park on the grass when we got back . FIGHT FROM HELL John Ruggio # [protected] I hope they fix the problems . I like JetBlue and have to go to Tennessee September & Bahamas in February

To Whom it May Concern;

My name is Rosa A. Strano and I am TrueBlue #[protected]. I made a reservation for my son Abraham Matos on 7/15/2022 confirmation YOXCEA this was to attend a family reunion dinner on 7/17/22 from 8:00PM to 10:00PM due to the flight delay this never happen.

I have been a member of Jet Blue and I have few oncoming trips for my husband and myself. I also booked my son Abraham Matos and grandaughter Mia Matos returning on 7/20/2022 Jet Blue

Confirmation: XQAFWM. I am very dissapointed how this happen and the way it was handle there was no announcement to why was the delay . I can understand the concern from Jet Blue of safety when they said that and give other options. This trip I made it on 7/15/2022 and I paid $203.60 for no reason.

I will appreciate your response and attention to this matter.

Sincerely,

Rosa Adela Strano

[protected]@ymail.com

I purchased 5 tickets to Puerto Rico and on the return flight #1990, we were stranded in the airport for nearly 15 hours. First, they said there was a problem with the ventilation system and we had to deplane. They said it would be a quick fix, but it was hours before we got an update. Then we hear that the crew didn't feel well...the whole crew! WTF! We were on that plane! Was it Covid? We never found out. Then they said we'd get a new plane and crew. They kept changing the departure time from 5 pm to 6:30, next 7:30, 7:50, 7:43, then 9 pm. We thought we were leaving at 9 but they hit us again with another message that no one could understand because they were talking about 3:30 in the morning. We'd been at the airport since 2:30 that afternoon! I couldn't believe that they were having us stay there without accommodations, especially people with small children and health issues. One woman said that her diabetes meds were in her checked luggage. She had enough for the day but the bulk of her meds was in her checked luggage...and they didn't bring her the luggage. Another woman had an 8 mo baby and they didn't get her stroller and told her to make do with a wheelchair! Outrageous!

We had to ask for food vouchers and got a measly $20 after all that time! They did not care that families with babies were without formula or diapers! They did not provide blankets or pillows although the airport was cold. People who had carry-on luggage started putting on clothes from their bags to stay warm. They did not care that the stores in the airport were closing, limiting our options for food! A 58-minute wait on the phone for customer service! I finally speak to someone and had to ask for compensation for the travel problems. Then I learn that they issue the travel credit to the traveler, not the person who paid for the tickets! I traveled with children who do not have email addresses. The credit should be to the payee. I used to think Jetblue was my preferred airline but they have disabused me of that idea.

I would never fly jet blue again, the level of incompetence with them is mind boggling. They canceled our flight out of the country with no regard that we paid for a hotel. They lost our luggage for 9 hours which is amazing because it never left Logan. Our flight the next day was a mess but yes we finally arrived to our vacation destination. When we came home yea we arrived early to sit on the tarmac for an hour. They gave us the wrong information on where our luggage was. Then to end this JetBlue experience they lost our luggage. Oh we were told it’s at Logan but where they don’t know.

JetBlue flight to JFK was delayed and I missed the flight with Turkish Airline. Went to JetBlue office to check the status of my baggage. they said the bag is at JFK and they will send it bag to me. Bag never came. They assigned me Sandra with ext.1170938 and she said i need to check with turkish airline while turkish airline said the bag never made it to the flight. Sandra is not helping me to get refund for my bag. please review my case and assign me to a different case worker. she is rude and not proffesional. I have been so frusturated with her. I have been thrown back and fourth. I requested Sandra connect me to the supervisor/manager and I haven't heard from them and it has been 3 days. please help me with this case! [protected]

NR that can help with my case

RDUB657582992

On 03 July 2022 I paid for my wife's flight back home from LAX to JAX 06 July 2022 flight 2797 confirmation SSHDPZ selecting seat 1A in front near the window since she would be tired from her long flight from the Philippines. When I checked her in online 06 July 2022 the seat was taken and I had to book another seat which caused an overcharge. I called JetBlue about 1pm on 06 July 2022 and they have a Manila, Philippines call center instead of American customer service. They said she might have been bumped for a VIP but there were plenty of seats available for them to use. I chose a window seat they offered and then said it was already taken. If I paid for a ticket and selected a seat IT SHOULD BE RESERVED. I am retired military and this company needs to get their customer service straightened out. My wife has a medical condition of sleep apnea so 1A was chosen so she wouldn't disturb many passengers. Now she has an isle seat and if I find out she was harassed for loud snoring I'm going to go full bore postal on JetBlue.

Flight 1401 was book my a jet Blue vacation package customer service representive from JFK to FLL for 7/2/2022 to 7/7/2022 for our anniversary 7/4/2022 was got to the airport at 2pm finish check in and went to gate 8 because that is what is on our boarding pass. Several times I got up to ask the clerk several times if the gate has been change she did not answer me because she was busy I got an email from JetBlue at 5:15 saying the flight was delay and a other email at 5:30 saying the same thing but nothing with gate change when I went back that’s when she said the gate was change to gate 15 by the time we went there the other clerk said the flight was taxing. Omg our anniversary is mess up July second we was suppose to go to turk and Casios we could not go because of passport issue so we lost $1093 for the hotel this is very bad what can be done to be compensated for our troubles

Sunday June 26 2022 from White Plains to PBI

Ended up with four checked bags...

Went to counter to take 2 of the suitcases off the bill , Nice service but she said I would have to call - naturally when i called they said they can't - Would have had to been done at the desk? Come on thats just winning at all costs I am sure you must have a way to see that only two bags were checked I have my reservation number etc.

Please provide a credit to both tickets for the above flights. My husband and I was attending a funeral and bought the above tickets for travel on 6/8 from PBI AIRLINES to JFK AIRLINES. The seats were horrible we nearly were on top of each other the entire ride. The TV did not work and no one throughout the entire flight ever asked if we needed headphones or if the TV was working. To top it off there was a passenger that was sick coughing, sneezing and running noise and the no one ever asked him to put a mask on. We were attending a funeral in which the relative passed away from covid19 and we were very concerned that we may infect other relatives due to the fact this man was so sick on the plane with no mask and the staff did not speak to him about a mask or move him to the back of the plane. Nothing was done or said. This was a very emotional time for my husband and myself and we did not have a pleasant flight out to NYC. Please refund or credit us both for the tickets purchased.

Thank You

I fly your airline on starting on June first and was delayed and missed my flight in Fort Lauderdale to Jamaica. I spent the 2nd there and was given $135 in food voucher that I could only be used at the airport. I was told by Geraldine that I could use them at Hotel Dello where she sent me. The hotel stated that they don't serve food and there was no way to use the vouchers. She stated that this was explained to Jet Blue over and over again. She showed me the message from JetBlue and it stated that hotel only was ordered. The sad thing was I had my children with me so we walked until I could find a place to eat costing more than what was allotted. However, I would be ok with a refund for the vouchers. Secondly, one of my suitcase was broken and no longer usable I would like a replacement. Third this hotel does not start transportation until 6am my flight was at 6:05am. I had to find my own transportation to the airport.

Good Morning,

My name is Gaston Cavada and I recently traveled by Jet blue with my girlfriend and we suffered multiple misconducts from part of JetBlue staff.

First, when traveling to Aruba from JFK on flight # 1457 the 06/12/22, we arrived at the gate as usual almost two hours before, and the first thing we did was to ask if the documents we needed in order to arrive in Aruba were correct and we both showed to the staff in charge of that gate our documents and the said yes you have everything you need.

So after the boarding started and they reached our boarding group that was letter F, we approached the gate and showed the boarding pass, passport, and the ED-Card needed to arrive at Aruba that we both paid the day before, but in my case, I only received a PDF with a QR code from the payment and not a different QR that had a check mark on it, so I explained the lady in charge that I only received this document and she said "No that's not it and she immediately turned to my girlfriend and said to her so, you want to stay or leave because we are closing the gates" all of this happened in no more than 2 minutes since they called our boarding group. in that moment I went rapidly to the same form a filled up the day before and after completing the staps again it showed me the check mark (all of this didn't take more than 3 minutes, and when I showed her the QR she says "Well yes that is the code but the gates are closed so you need to go and book on the next flight that is in 1 hour". At this moment I tried to understand why the three women were so not helpful at all, none of them even from the moment they called the group to the moment I started looking for the QR it wasn't more than five minutes and they closed the doors on our faces.

So after realizing that they weren't going to do anything we went to the customer service and got standby seats on the next flight to Aruba.

And that was just the first of our problems with JetBlue, the second part was coming back from Aruba and arriving at JFK to catch our next flight to Rochester NY Flight # 486 the 06/14/22, with this flight everything went sideways due to bad customer service, limited staff, and no instructions at all.

So when we arrived to JFK from Aruba on flight # 1858 we went to the gate for our next flight # 486, that was being constantly changing gates and being delayed, so the flight that was supposed to departure at 22:29 was now going to be at 12 am, we were not happy but at that moment you only want to arrive home so it didn't matter much. But everything changed when they made a notice through the speakers saying that due to not enough crew to fly the plane the flight was canceled. Please wait for the instructions on your email. Thank you very much for flying with Jetblue.

At this moment we couldn't believe it so we when promptly to the customer service that we were in our previous misconduct from the Jetblue staff, and we explained the situation where the woman attending told me ' well there are two incoming flights to Rochester tomorrow 06/15/22, one at 8 am and the other one at 10:30 pm... and she said but there is only one seat for the 8 am flight, so of course we were upset but rapidly I said to her just give her (my girlfriend) the morning flight and put me on the next one, after helping with this, I asked her if they were going to give us hotel passes, food or anything at least for waiting all that time, and she said "I can't give anything you will need to go and find our supervisor that is on the luggage belt # 1, what it meant to go outside the airport, and at the same time she said," If you want you can rent a car and whenever you arrive at your destination save the bill and tell to Jetblue to make you a full refund".

So we approach to find this supervisor for more help, once we arrived at the belt # 1, no one was there and someone that was working in a different area told us to go to another office that said baggage claim and there was another customer service above us, so one of us stayed at the baggage claim service and the other one went to the second floor were all the Jetblue counter were.

When I arrived there it was already almost 1 am, and the so-wanted supervisor appeared and said to everybody you will need to wait until 1:45 am to be attended to because we are changing shifts and she closed the lines. At this moment I wasn't even surprised everything related to customer service was being terribly managed, I managed to speak with her and she was able to give me a standby seat for the 8 am flight.

So after all of this, we ended up sleeping on the floor waiting to be able to get to the airport to the gets, because they don't open until 2 am, after we get in they even took one of my girlfriend cream out of the luggage when through all this time we could have been inside the airport... I was hoping to get some meal tickets because we were starving but they said customer service didn't open until 4 am, we slept on the floor, and at 4:30 they gave each one of us a 20$ meal ticket that they said we can use in any place, so I went to do a line at a bagels place and my girlfriend Gabriela Parra at Starbucks, where the line is about 30 minutes long, so after I was done in my line I went to hers and once we get to the front and we were making our order the lady says, no you cannot use the ticket and we of course after 30 minutes waiting were like, what.. why the told us we can use them in any place to eat, and she said" well not in here"and we left... So to wrap things up, I was able to get on my girlfriend's same flight, but the experience was terrible and to add something very interesting, the lady that told us about renting a car, when I asked that the supervisor she said" you can never rent a car I we will never give a refund because is a liability we can't be responsible for anything that happens if you rent a car" so in few words the lady from the first customer service was just getting read of us.

I hope we can get some kind of compensation for the terrible conduct and staff behavior and management.

Gaston Cavada.

Anthony from flight 2274 forced us to check in our car seat that fit in the overhead compartment. In fact, the seat was specifically made to fit in all overhead compartments and was put in the overhead compartment of two flights previously. Anthony said we couldn’t put the seat in the flight, that we would’ve needed to buy an extra seat on the plane in order to put the car seat in the overhead compartment. He then proceeded to take the car seat. We asked him many times to at the very least cover the seat because we don’t want our 4 day old baby to get sick. Anthony refused to do so and said it was not Jetblue’s responsibility. We are regulars of Jetblue and have never been treated so poorly. It is just ridiculous to be treated like this with a 4 day old baby and have the senior crew member fight with us instead of try and help us find a solution.

My sister booked her flight for Jun 16, from New York to Fort Lauderdale to celebrate our mother’s 89th birthday celebration two months in advance believing that she’d be guaranteed to depart as scheduled. It’s needless to say that would not be the case.

On June 16, my sister arrived at LGA at 9:00 for the 1130 flight; however, the flight was already delayed to 1:30. This was not the only delay; by 12:47, there was another departure update for 4:00PM. She boarded the plane around 4:22, and informed me that there were 60 airplanes ahead of hers. The pilot informed the passengers that it was unlikely they’d take off within the hour allotted to them. Eventually, the airplane returned to the gate because the pilots met their 15 hours limit. They deplaned and waited further instructions from the staff. She was finally notified at 11:01 that the flight was canceled—14 hours after she arrived at the airport!

This is careless and unprofessional aviation operations demonstrated by JetBlue. My sister lost precious times to potentially look for another flight that would take her to Fort Lauderdale to enjoy in my Mother’s birthday celebration. You can rest assured that JetBlue is a carrier that she will never patronize again! She’s been a faithful customer; however, JetBlue could not reciprocate their commitment to her. I for one, will never fly JetBlue again! A special weekend was ruined by a selfish and inconsiderate airline company.

In october 2021 on flight to Aruba I opened JetBlue account, (promotional code 79078) to get 50.000 bonus points. I used the card extensively but never got the points. After countless talks to JetBlue representatives I still don't have the points. Everytime I call I get case number, which I'm told is not invalid when calling again. I am tired calling JetBlue, I begin to suspect that the promotional bonus points is a scam.

Jean Somerville

My son (Aarav Rajagopal) was denied boarding in jet blue flight - 520 departing at 12:22 pm est on 15th June 2022.

Aarav Rajagopal - JetBlue confirmation - TRRAPY

Me (Anjana Kumaran Nair) and my elder son (Adhvyth Rajagopal) were cleared for boarding the flight.

But how can we board without having our younger son 3 year old (Aarav Rajagopal)?

Due to this, we missed the Emirates flight which was supposed to 11:35 pm est from New york to Dubai and the subsequent emirates flight from Dubai to Triavandurm.

How can you not board my son (Aarav Rajagopal) when:-

1) we spoke to the JetBlue Interline team mates via incoming call on June 7th 2022 at 8:14 pm EST for 1 hour 56 minutes and

they confirmed that all the 3 of us were good to board the JetBlue (520) flight 12:22 pm EST.

2) we were able to make seat selections for Aarav Rajagopal.

Additional details:-

Front desk Name:- Melissa

Supervisor Name: Rodney Brown

I need answers from JetBlue and compensation for your team's fault. Your team should have allowed my son to board the flight, when you could clearly see our tickets.

Let me start off by saying that i prefer to fly on Jet Blue because They have always been many steps above the other airlines since I can remember. Its obvious that things have changed a great deal and now they are no better than the lower end flights with cheaper air fares than Frontier or spirit airlines. My flight was suppose to leave on May 1st 2022 leaving Orlando international airport at 8:30 and reaching Laguardia New York at 11:13. I was right on track, getting to MCO 2 hours before the flight, like instructed. At 8am they announced their first delay of only 30 minutes. But then at 8:45, that 30 minutes is now 1 hour and a half because now the delay was until 930pm. They still did not tell anyone what the delay was. It wasnt until many of us started complaining to the gate attendant and fliers screeming that this wasnt fare that they told us that they were actually waiting for a pilot to arrive to fly the plane. Well, the hours just starting moving quicker than ever and the delay was unbearable with people with disabilities such as myself that have so many underlying conditions. Their next time to depart,, they said was 11 pm. Still the answer of NO PILOT was the answer they gave everyone. Some fliers had no choice but to take other flights to their destinations and pay the flight difference. I was going to do the same until I heard I had to pay the difference. Jet Blue should of paid for the differnce for everyone that couldnt wait. By midnight, they called out that they would not have a pilot available till 7am the next morning of May 2nd. But yet other Jet Blue flights in the same waiting area were leaving on schedule with any problems or delays. To me , it was the worse display of customer service by an upscale airline with a great reputation I have ever encountered. By midnight I could not feel my feet anymore and the back pain was unbearable. Iv had 3 back surgeries and have diabeties as well. Long story shorter, Our plane did not depart until 8am the next day. I was at the waiting area for 14 hours total before we took off. No apologies, No compensation for another flight, No food was even recommended to help us. Not even on the flight. They could of waivered

My name is Alexis Wilson on May 5th 2022 I was supposed to board flight 0524 from LAX to JFK with a connecting flight to Syracuse NY. From 8:30am until about 10am when I arrived at the airport my gate changed 6 times and before I knew it my flight was delayed. The problem with that was without the delay I already had only 10 minutes to get to my connecting flight so now with this delay I am 100 percent missing my connecting flight. When I realized my flight was delayed I immediately went searching for any JetBlue agents but not a single one to be found at any gate. I then called the hotline and was hung up on twice after I said I already had a flight booked I just needed a new connecting, I also messaged a JetBlue representative on the app who was unable to help me. Finally I was told by another airline company to go in the JetBlue Just Ask line because of all the delays I'm assuming the line was at least an hour and a half wait. I didn't have that time I didn't know what to do. After much panic and calls to my parents they told me to get on the plane to JFK even though I had no way home from there but at least I was in the state of NY. When I got to the gate the JetBlue attendant told me not to bother getting on the flight because I will be stuck at JFK but I listened to my parents and got on the flight instead because I had a job to get to. I was going back home for two or 3 reasons. One I had a commercial booked Saturday morning at 6am, my brother was flying in from Florida to say goodbye to the family before he left for joining the air force and then I was staying to celebrate Mother's Day. I bet you could only imagine my frustration and sadness during all of this and the not knowing. I eventually boarded the plane and got to JFK I'm not sure what time we landed but I'm sure it was somewhere after midnight so now it's 5/6/22. I then asked what to do next and all they told me was to go to the Just Ask desk again. Once getting there another problem occurred. My mother bought my ticket with her JetBlue credit card using her earned points. When I got to the desk the woman told me she was unable to get me a new flight or a hotel because I used points to buy my ticket. I would like an explanation on that one? How is it that during flights you go around asking guest to sign up for your credit cards where every time you use it you earn all these awards and earn free miles for your points but when it comes time where you would like to use the points you aren't able. I didn't miss my connecting flight because of something I did, I missed it because of something JetBlue did but now you are unwilling to help me because I used points to buy the flight. If that is the case we will no longer be using the credit card or flying JetBlue. The Just Ask agent then phoned over a few other people where they decided they would find me another flight and also put me up in a hotel. She then told me to save whatever receipts I have so I could get refunded. I got to the Crown Plaza at JFK at 2 am on 5/6/22 and by 5:30am I was back on the shuttle to the airport I didn't sleep for 24 hours. The only flight the attendant was able to find me was to Buffalo NY which is a 2.5 hour drive from my hometown where I was going. That morning that flight too was delayed because of a broken seatbelt and seat. So again my father who took the 2.5 hour drive had to wait while my plane was late. I am extremely frustrated as I hope you could see and understand . I took off 2 days of my full time job Thursday and Friday to fly home so I could make it on time to work a commercial I was booked for. I didn't make it on time for that commercial which was one huge reason for my being home. I lost that job which is a huge deal. I lost 3 days of pay and would like to be compensated at least for missing Thursday and Friday of my full time job. I was also charged for missing a makeup apt on Saturday that was for my commercial even though I was unable to perform and lost that job. I will send receipts of that and from the airport. I feel as if my father should be compensated for his gas for driving 2.5 hours to come pick me up because this situation should have never happened. Gas is not cheap. I also would like my mother to have all her points back because all passengers were told we would be compensated for the flight. What I went through for two days was not okay and I think I am being very reasonable after what I went through. I am extremely dissatisfied with my experience and would just like to have this taken care of here and now rather than taking drastic measures. --

Alexis Wilson

On 4/7/22 I had a return flight that I paid for months in advance from MBJ to JFK. And from JFK to BOS. My flight was scheduled to depart at 3:30 PM. When I arrived at the ticket counter in Jamaica to check in for my flight I was informed my flight was overbooked and I could fly to Orlando as a result. When I explained I had no desire to travel to Orlando I wanted to go to JFK like I was supposed to. I was then told that I actually never had a choice and I was flying to Orlando. From there I would fly to Logan, and my new departure time would be 6 AM on 4/8. Where originally my flight to JFK would have me back in Boston by about 11:30 PM on 4/7.

I was also informed in Montego Bay that upon arrival in Orlando I would be placed in a hotel at JetBlue's expense. And my flight was set to depart at 3:30 PM. At 3:40 PM I got an email notifying me that my flight to Orlando had now been delayed and would not depart until 7 PM. The flight was once again delayed until 7:50 PM. When we landed in Orlando and finally made it through customs and went to get our hotel voucher at now 12 AM, we were informed there was no hotels and we could book one but would only be reimbursed $150. From there we got another email informing us that our 6 AM flight was delayed until 8 AM. I had to wait 2 hours to rebook my flight to a 7 AM flight because I needed to be home and was already set to arrive over 10 hours after I was originally scheduled to.

When I finally returned home, I contacted JetBlue now on FIVE separate occasions between email, and chat about a refund for my "Most space" seats that I paid for on both my flights from MBJ to JFK and then JFK to BOS, as on neither flight from MBJ to Orlando and then Orlando to BOS I was not in the seat class I paid for. I also reached out about compensation for them over booking my flight and ultimately delaying my return by 13 hours. I was told that they didn't feel I should be compensated at all, and I was "fairly compensated" $100 in flight credit because my flight to Orlando was delayed by 4 hours. How that's fair compensation I fail to see.

In my last reply from customer service via email I found it to be very rude, to be told that I didn't deserve any compensation. And that typically they let customers know hours in advance about changes in their flights. Between how rudly I was treated at the ticket counter in Jamaica, to again in Orlando and also by the last two customer service reps via email. I will never do business with JetBlue again. Because it's very clear they do not care about their customers.