Jet Airwaystickets refund


Booked jet ticket with from ixb to bom, pnr emlncj of amount 4390.

Due to unavoidable circumstances cancelled my tickets, but the refund amount is rs. 368/.

Can you explain during booking if taxes are about rs. 2000/ then how refund can be rs 368/. If I haven't used the services the total taxes should be refund back.
Can airlines keep the tax money in their pocket.. Requested to refund the total tax amount which has been charged during booking.

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