Menu
JC Penney Customer Service Phone, Email, Contacts

JC Penney
reviews & complaints

www.jcpenney.com
www.jcpenney.com

Learn how the rating is calculated

4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for JC Penney has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of JC Penney. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

JC Penney reviews & complaints 1396

Filter reviews by rating
5
6903 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest JC Penney reviews & complaints

ComplaintsBoard
C
8:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney I was not paid

I was hired a month ago by JC Penny in Plano, TX to work from home. I was told that my pay would be direct deposited and I was never paid. I can not get a straight answer from JC Penny.
They owe me an explanation and more importantly I want my money for the work I have done. At this time the owe me $148.00
I am attaching the employment agreement with JC Penny to prove that I was hired by them.
Thanks for any help you can give me.
Here the person who hired me and he does work for JC Penny. I have verified that fact.

Steven Franke
HR Manager
JCPenney Department Store # 2801
Monday-Saturday: 9:00 AM - 10:00 PM
Sunday: 10:00 AM - 7:00 PM
Phone Number: [protected]

Coral Roberts
[protected]@yahoo.com

Read full review of JC Penney and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Diane Mihailides
, US
Jun 03, 2016 8:38 am EDT

daughter went for jog interview and there were 3white people and 4 black people lady was black to she told them that they were going to play a game to see who would make more sells then she told them to pick one of the two on the paper then she took the 3 white people to another room and the 4 blacks stayed in the room she told the white people that they could go now and if they wanted reapply in 90days this is not right in any way what would you call this? its all about race 4blacks got hired 3whites got told not hired a black person doing the hiring

ComplaintsBoard
L
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney remove life insurance

i did a credit consolidation two months ago. i want life insurance off the jcpenney credit card.. im not suppose to use any of m credit cards. my policy number is: 74L05D3620. can u please put it back on my card. I cant afford my card to go an further up. thank u
Lisa Hol

Read full review of JC Penney and 1 comment
Hide full review
1 comment
Add a comment
CB Regulars
CB Regulars
Lincoln, US
Jul 30, 2012 12:58 pm EDT

I did too.

ComplaintsBoard
G
9:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney they lost my glasses

I took my 3 month old glasses in because the lenses were scratched really bad, the sales person said she would send them to the lab, after 2 weeks I called and was told they knew nothing about them. It's been 3 weeks and they still have not found them. they told me on July18thj, they were still looking for them!.. How long do I have to wait before they do something about this, I am now wearing glasses that are 3 years old.

Read full review of JC Penney
Hide full review
ComplaintsBoard
J
3:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney older/long-time employees being accosted by very young, new floor managers

My review is specifically based on a recent event at the JC Penney store at Stratford Mall that just left a very bad taste in my mouth and I felt needed to be "reviewed" properly.

I have been a long-time patron to this store as well as Stratford Mall in general, going back to the days when me and my buddies would just hang out at the mall and walk around stores "just to walk around" back when we were teenagers and in our early 20's..

A few weeks back, I was just casually shopping in JC Penney's 2nd floor in the drapery section when I saw and overheard a "floor manager" who I would later hear his name to be "Will" - who appeared to be no older than about mid 20's - just be completely RUDE AND CONDESCENDING to his own staff! I must mention this, as I almost told off "Will" myself!

I saw Will getting angry with an older woman - who looked very nice and caring - working one of the registers - she appeared to be in her 60s. He told her something to the effect of - in a very loud and RUDE tone, "when you don't see any customers, go fold towels or something!". I was floored. Again, this cashier lady looked nice and completely harmless.. couldn't he have told her nicely, softly, privately?

Here's where it gets more interesting!

After I hear this, naturally I get "curious" so I kinda follow Will around a bit -- then I see him walk into the HAIR SALON AREA (same floor, a few aisles down) and he then yelled at some of the girls in there not to "stand around" and then he yelled at some of them saying "if you guys are standing around, go fold some jeans or towels!". I wanted to tell "Will" off, as he just came off as so arrogant and like a punk, but didn't. Hey Will, why don't you fold a few towels while you yourself are taking your warden's stroll?

THEN I HEAR the older woman telling a customer who had gotten in line (Will had by now walked away, and I was now in line) that "my gosh I have worked here 17 years and some of the girls in the salon have worked there 13 years, and "Will the manager" is new!" I had had enough by this point. Again, it appeared Will was about 24 and probably right out of college.

This is what Penney's has resorted to - hiring arrogant punks walking the floors picking on VETERAN employees (17 years, 13 years) and making them feel lower than a curb. No gumption. Has Will ever heard of being one of the employees himself? Being one of and with the same team? Apparently not. I can understand being a floor manager and making sure things get done, but there is also a thing called respecting and appreciating your fellow employees, especially ones that have been with a company a long time especially in today's times when employee turn-over rates (especially at mall department stores) are very high.

Now of course, I can understand the argument that perhaps Will is being given his job duties from somebody 'higher up in' command, and is just following orders. But still - have a bit of respect and decency -- and if this is a trickle-down effect of what is happening with Penney's management above Will per say - than that fact should be noted and addressed as well... THIS WAS ALL UNCALLED FOR all the way around and any way you look at it.

All this aside, JC Penney's is in trouble as it is.. with their lack of coupons and their sales are way down. Having employees and over-zealous managers like "Will" (yes - he is still an "employee") CERTAINLY DOES NOT HELP THEIR CAUSE with ANYBODY. Dear Lord...

Read full review of JC Penney and 5 comments
Update by J Angel
Jun 15, 2012 5:20 am EDT

(** It's also kinda unlikely some employees who have been with a company ALMOST 20 YEARS would have a chronic history of poor performance or constantly being told something in a harsh tone by management or 'written up' about the same old things. How else would they last at a company that long? Just saying...)

Again, if this action was necessary, it could have been done with decency, NOT IN FRONT OF CUSTOMERS, and in private.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
K
K
Kenneth Edward Stutzman Sr
,
Feb 05, 2008 12:00 am EST

We were in the process of trying to buy a house and found out that there was a report from JC Penneys. This report is not ours it is our sons account. He has the same name but a Jr. This is very upsetting for us as it is stopping our ability to buy the house we want. Beware!

M
M
MauiAL51
, US
Jun 15, 2012 8:57 am EDT

I disagree, at least partly, I work in retail with many people who have been working with the company for 15+ years and I can tell you that many of them have a hard time adjusting to the new realities of retail. The standard response to the new way is usually something along the lines of "I've never had to do that before." Trust me also when I tell you that many long-time retail employees are, or have been, "favorites" of previous management teams, many of whom they may have been working with for many years. While I agree that such coaching should optimally be done in private, in the case you observed, perhaps the manager did not realize there was a customer in the area

M
M
MauiAL51
, US
Jun 10, 2012 8:53 pm EDT

You stated that employee turnover is at a high rate, that is something those long-time employees should consider. If a part of their responsibilities is "folding towels" or straightening merchandise, it needs to be done. You have no idea how many times these workers have been spoken to on this subject, and they should keep in mind that there are other people who would be willing to take their places if they don't want to perform their duties. It is sad, but it is the new reality of retail.

L
L
Lsera99
Port St Lucie, US
Jun 10, 2012 8:47 pm EDT

I agree w/the responses. It's Will's job to make sure the work gets done in the stores. He may have appeared 'rude' to you, but they're paid to work- not stand around. Who knows, Will may have saved their jobs. I'd rather have a job then get fired for poor performance.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Jun 10, 2012 3:37 pm EDT

Time theft is fun. Jim Halpert agrees.

ComplaintsBoard
D
2:35 am EDT

JC Penney I don't plan on ever going back to that store

My mother & I are a loyal customer of JCPenny, we’ve never felt the need to complaint about any store but this time it was way out of hand! My mother & I went shopping at JCPenny lakeforest at the shoe department, my mother wanted these beautiful black lady shoes and is her first time wanting one. I was very excited for her and wanted her to get it but It wasn’t her size so I ask the lady who works there to help us out. I told her ” Do you have any other size for this shoe & She said she might have a 5″ so I told her to get it for us. She said yes but 1. She didn’t take the shoe with her to get another one like that 2.

She stop by & help the other women instead of us who came first! Is it because we are Asia & the other women is white? We also have the money to pay & is not like we’re getting it for free! We waited for her for 40min! We kept on asking her but she kept on saying sure but never get it for us & just keep on helping other ladies! My mother who said is okay let’s get it another time. The mother who was excited to get her first lady shoe, the lady shoe that she loves & adore so much was never giving to her because of the women who looks down on Asian! I don’t plan on ever going back to that store unless they have a better customer service! I’ll be telling all my other friends as well!

From, The daughter who felt sorry for her mother & feel hurt for being look down because she is Asian!

Read full review of JC Penney and 1 comment
Hide full review
1 comment
Add a comment
SKOR
SKOR
Toronto, CA
May 15, 2012 5:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

So you and your Mom waited 40 entire minutes while watching the sales lady serve all the other customers who came after you.

Sounds like the shoe department was busy, only person was working, and the clerk was trying to serve multiple people at the same time (so she could get all the sizes people needed from the stockroom at once). Even your own mother suggested going back later.

ComplaintsBoard
L
3:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney Return Policy

We ordered two pairs of glasses for my boyfriend a month ago at JC Penny's at Meyerland Plaza in Houston. After waiting over two weeks to get them, one pair was defective. The woman there kept saying maybe it was smuged or maybe my boyfriend was looking to far on the periphery (they were progessive lenses). He finally convinced her it was the one pair of glasses not him. She said she would have to send them back to quality and it would be another 3 weeks before he got them again. He desperately needs these glasses and since the woman wasn't that helpful we asked to get our money back for that one pair. It was then she informed us that JCPenny's does not give money back. They will redo your glasses as many times as necessary to get it right. ?
We will never buy glasses from JC Penny's again!

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
8:20 pm EDT

JC Penney I will never order or purchase anything from jc penney again

I ordered a Rocker Recliner from JC Penney online. Basically spend 2 to 3 hours including being transfered twice, and put on hold, before I could get an estimated shipping date finally from Mindy. Besides the time it took for me to get the estimated shipping date, I was continually told by Casey as if I were stupid, and didn’t understand what she was repeatedly explaining to me, she still couldn’t tell me when the Rocker- recliner estimated to reach my house, and she refused to transfer to a manger. She kept repetitively telling me that the factory had 7 to 14 days to contact me.

I tried to tell her that I will not be here during the contact time frame(7 to 14 days)m because I will in Mexico, and I will not be able to retrieve messages. After demanding about 20 times that I be transfered to a manager, finally, Casey transfered me to Mindy, who again repeated the same information several times, and treated with the same disrepect. Finally, Mindy took the time to get me an estimated shipping date, which is all I wanted.

A customer should be able to be told a estimated shipping date within 3 days of recieving delivery of an item, and should be able to track it from Factory to destination and notify the customer as such, and JC Penney employees should treat persons no matter how stupid they are with respect. I will never order or purchase anything from JC Penney again, and neither will about 20 other persons in my place of work who over heard this bad experience.

Read full review of JC Penney and 1 comment
Hide full review
1 comment
Add a comment
I
I
***************(((I*)(
, US
Sep 12, 2012 4:46 pm EDT

I was a long time customer of JCPenney, but as of today, I will never shop at JCPenney again. Their service is the worst and nearly every item that was order had to backordered. They would give a date the backorder would be sent and keep pushing it back until finally they email you to say sorry item no longer available. The reutrn policy is the worst, it took 6 weeks for me to get a refund on items that I sent back. Only to be told that they never received the mechandise back or that I had already been refunded...had to spend several days not hours days on the phone repeating the same thing just to ensure that I got my refund. I would talk to three different representative in the same day only to be told three different stories as to why I had not recieved my refund. Not worth the headache.

ComplaintsBoard
D
10:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney Keeping employees after hours

At the JC Penny store in Hatillo, Puerto Rico their denying us the employees to leave when our schedules indicate it until a supervisor authorizes it. This is completly against the law and denying our human rights and taking away our human dignity. This situation is escalating if anybody has additional information we might need please leave in the comments.

Read full review of JC Penney and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MauiAL50
, US
Apr 25, 2012 6:02 am EDT

Taking away your human dignity. Really?

ComplaintsBoard
E
8:41 pm EDT

JC Penney online order problems with website

On Tuesday Sept 27th I placed an jcpenny order (#[protected]) and the call service I received was very willing to go well beyond their fundamental call service. Unfortunately I did not get their names but it was approximately 8:30pm Eastern time zone. The first jcpenny person I spoke to stated she would have to have manager call me back…bottom line they were open to helping the customer.

Basic issue was that I wanted a 5piece outdoor furniture set that was at a discounted jcpenny price online it stated it was unavailable but all the individual pieces were available but cost more than the complete set price but after working approximately 1 hour cause that was when I got the return call from the manager they were able to get the set at the cheaper price. They tried-that is the bottom line. After researching I found that local stores had the chairs at even a cheaper price I decided to cancel the order for the tacle set pieces.

But I had also ordered a cover for this set which jcpenny online stated was no longer available but keep in mind it was available the night prior when the order was placed. Nancy and Barb (Barbara) out of Pittsburgh, PA. Stated their was nothing they could do for me to get this cover other they watching the website to see if I could catch when it is put back as available-who has that kind of time.

Bottom line is that they were not open to even trying and now I can not get that cover so I know it may not be much but this is a lost sale and keep in mind that if the topic of jcpenny comes up in conversation with friends and co-workers this lack of a sense to try and help the customer can be discussed. I just hate that I am out of a product that I had less than 24hours ago that I really wanted. Thank you for your time and have a nice day.

Read full review of JC Penney and 3 comments
Hide full review
3 comments
Add a comment
D
D
D. DaBundo
, US
Dec 08, 2018 2:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Warning to other on line shoppers of J C Penney. Purchased a ring on line at JCPenney . com. Had it shipped to store to try on for size . I decided it wasn't what i wanted because it wasn't true to size as represented on line. I tried to exchange at store but was told I have to mail it back to address in New York. So unhappy customer and they lost a sale because I will go elsewhere to replace it, This warning is for other J C Penney shoppers . NOT WORTH THE HASSEL DEALING WITH THEM! They don't stand behind their merchandise at this store!

S
S
Shirley Braatz
, US
Nov 19, 2017 3:56 pm EST

😡Warning to our family and friends! We have been royally hosed by JC Penny furniture and disrespected and lied to by their corporate office. Fair warning...NEVER ORDER YOUR BEDROOM OUTFIT FROM THEM. It was 5 weeks late. They claim that it is made in Texas once the order is placed yet there were stickers all over the wood indicating that it was made in VIETNAM. Even the boxes that they came in said made in America which is a lie. We paid to have a very expensive outfit shipped and put together and their 3rd party delivery lost our whole bedroom outfit and when they did finally deliver it they lied to us and said that they were not responsible for putting it together and just left it in huge boxes for my husband to put together only to find out later that the bed would not go together because the people in Vietnam could not measure and drill holes. Most people save and dream and work hard for a new bedroom outfit for years and JC Penny spit in our face by offering us $400 for weeks of inconvience, schedule changes, sleeping on the mattress on the floor, living out of laundry baskets, and when we called for updates and explanations they had the unmitigated gull of hanging up on us, handing us off from one manager to another, lying, making us put our furniture together and not returning follow up calls as promised. And beware... If you think that you will get in touch with someone at corporate in a timely fashion then be ready to spend several hours on the phone. They are getting it all back! We are done and done with JC Penny! Je

S
S
Shirley Braatz
, US
Nov 19, 2017 3:51 pm EST

😡Warning to our family and friends! We have been royally hosed by JC Penny furniture and disrespected and lied to by their corporate office. Fair warning...NEVER ORDER YOUR BEDROOM OUTFIT FROM THEM. It was 5 weeks late. They claim that it is made in Texas once the order is placed yet there were stickers all over the wood indicating that it was made in VIETNAM. Even the boxes that they came in said made in America which is a lie. We paid to have a very expensive outfit shipped and put together and their 3rd party delivery lost our whole bedroom outfit and when they did finally deliver it they lied to us and said that they were not responsible for putting it together and just left it in huge boxes for my husband to put together only to find out later that the bed would not go together because the people in Vietnam could not measure and drill holes. Most people save and dream and work hard for a new bedroom outfit for years and JC Penny spit in our face by offering us $400 for weeks of inconvience, schedule changes, sleeping on the mattress on the floor, living out of laundry baskets, and when we called for updates and explanations they had the unmitigated gull of hanging up on us, handing us off from one manager to another, lying, making us put our furniture together and not returning follow up calls as promised. And beware... If you think that you will get in touch with someone at corporate in a timely fashion then be ready to spend several hours on the phone. They are getting it all back! We are done and done with JC Penny!

ComplaintsBoard
D
11:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney screaming television commercial

Who ever approved this commercial should have done some research.. What consumer wants to listen to a bunch of screaming women? Not I. I have to press the mute button on my remote control due to how LOUD this commercial is. Plus, it is running on several TV stations. Boy, JCP must have money to burn in the advertising department. I not only find this commercial loud, it also, in my opinion, protrays women in a poor light. Shame on JCP! I will not shop your new program of sale advertising due to this commercial.

Read full review of JC Penney and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
W
W
wifi8827
, US
Feb 01, 2012 4:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

it got people talking about it them, so it worked.

R
R
Ruby98
Rochester, US
Feb 01, 2012 2:46 am EST

I agree the JCP missed the mark on this one...and I don't think the complaint it stupid at all. when your football game or prime time comedy, or disney movie is disrupted with SCREAMING, no different then a horror movie, 25% louder then your show of choice, is frustratingly annoying ..what the hell!

ComplaintsBoard
S
6:37 pm EST

JC Penney why I will never shop at jc penney again

On September 17, 2010 I purchased the Serta Gentle Haven mattress and foundation. I was torn between this and the Sealy Forevergreen latex model. They were the same price, so it wasn't a monetary decision. The ini...tial comfort of both was the same. The problem I had with the mattress I had was that it generated too much heat. I was leaning to the Sealy as latex does not generate heat. However, the Serta also stated that it was a cool mattress. I asked the salesman for his recommendation. He (Kevin) recommended the Serta. I also asked him about the return policy. He stated that there were no returns. But that he had seen people get a return or exchange by speaking with the department or store manager. On Thursday September 30, 2010 my bed was delivered. The delivery people were very professional. I have no complaints with them. However, this mattress also generates too much heat. The following Sunday I went to the store to see about an exchange for the Sealy latex model. I was told I needed to contact customer service and was given the number. Customer service told me they couldn't do anything for 6 months. I went back to the store the following Friday afternoon. I talked with Kevin. He then got the department manager. The DM told me it would have to be approved by the Store Manager (Keith) who wasn't there at that time. Keith contacted me by phone the following Monday. He stated that his concern was that I would have the same problem with the Sealy mattress. I said that I had researched the problem and that latex foam was the only way to go when there is a heat problem. Keith told me he would contact customer service and get back with me by Wednesday. I received a call from the JC Penny number while I was working. I could not answer at the time. No message was left. I tried calling back but the store manager was gone for the day. Friday of that week I went in to see Kevin again. He wrote down my name and number so that Keith could contact me. I saw him put the note in a drawer. I would imagine the note is still in the drawer as I have not heard from anyone since. I have not been in contact since then. What it would take to resolve this: give me an exchange for the Sealy Forevergreen mattress.

Read full review of JC Penney and 1 comment
Hide full review
1 comment
Add a comment
A
A
arfrogs
kadjskfj, US
Feb 09, 2015 9:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

I feel your pain Im being charged for a mattress that I didn't order. We cancelled the original order cause it was sent WITHOUT box springs, so they reordered it without our knowledge and then tried to charge me a re stocking fee? I went off on them they have 7 days to get the charge off my account before I turn it over to the attorney generals office here. I will never shop JCP again they have lost what they used to have GOOD CUSTOMER SERVICE AND PRODUCTS ..too much made in china crap for me !

ComplaintsBoard
D
6:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney print on front of shirt is peeling off, a lot! I haven't even washed yet!

My son received a Christmas present and it was a zip up hoodie. I believe it was purchased at JCPenney. I love the look of it and everything, but the front is peeling off ridiculously! I don't think that should happen especially when it was just purchased! I would return it to the store but I don't think anyone else would appreciate it either. I understand that the print was already going for a little bit of a "faded" look, however, this is beyond that. The white print on the bottom (as you can see) is very thick and is peeling off by the chunks. I haven't touched it since the first chunk fell off. As you can probably already tell, I attached a photo to show you what I mean.

Read full review of JC Penney and 19 comments
Hide full review
19 comments
Add a comment
R
R
Regena Hall
, US
Jan 01, 2020 6:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

We purchased 2 pairs of Arizona men's relaxed fit jeans about one month ago. After only wearing and laundering one time, one of the belt loops pulled loose from the jeans at the same place on both pairs. My husband has been wearing your company's jeans for many years without any issues. We are not happy what appears to be a lack of quality.

S
S
Shortstuff_49346
, US
Jul 27, 2019 7:58 pm EDT

I bought 5 pair straight leg jeans in December of 2018 and started wearing them in February 2019. All 5 pairs have ripped out at the crotch or the back pockets. I maybe got to wear them 4 or 5 times each. I am sending pictures of the last 2 pairs. Arizona jeans are not made of quality anymore. Think it's more about quantity. I'm going back to Levi

L
L
Larry Johns
, US
May 01, 2019 8:30 pm EDT

I have unseccessfully been trying to purchase two pairs of jeans, size 42/29 or 42/30 with the above sku number. However, JC Penney.com or several JC Penney stores where I have checked cannot locate this sku number.
Can you tell me the CORRECT color and style that has replaced this?

View 0 more photos
L
L
Larry Johns
, US
Apr 24, 2019 8:28 am EDT

I have unseccessfully been trying to purchase two pairs of jeans, size 42/29 or 42/30 with the above sku number. However, JC Penney.com or several JC Penney stores where I have checked cannot locate this sku number.
Can you tell me the CORRECT color and style that has replaced this?

N
N
Nicole Kasting
, US
Apr 15, 2019 7:45 am EDT

Bought a pair of girls Jean's worn and washed once and back pocket ripped in the corner.

View 0 more photos
M
M
MikeGag
, US
Apr 08, 2019 3:49 pm EDT

Extremely disappointed that 100% cotton is no longer for sale. Do you know of any place I can buy original fabric slim straight Arizona Jean's? Please.

My e-mail address is mgagliardi2009@live.com

V
V
VDodd
, US
Apr 07, 2019 10:40 pm EDT

We purchased my husband 2 pair of Arizona Jeans from a JcPenny Store on January 26, 2019. Both pairs of jeans have torn on the back by the pockets within a day of each other. It's as if the material just came apart. Please contact me so this issue can be resolved.

View 0 more photos
J
J
Jojo Bama
, US
Feb 25, 2019 1:41 pm EST

I bought 2 pairs from jc Penney in gardendale, al. The jeans on rear nsear pocket material separated. Like a it had been cut with a knife.

H
H
Haleigh Dubois
, US
Jan 22, 2019 6:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a pair of Arizona jeans a month ago and the thighs already have a giant hole in them and are not wearable due to this. I feel like this issue should be taken care of as they have not been worn near enough to have ripped this bad for no reason. Is there anything that can be done? Thank you, Haleigh.

T
T
Tabby 5
, US
Dec 11, 2018 3:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just recently washed a sweater the way that the tag said and the sweater tripled in side and the sleeve starts in the middle of my arm and I'm so sad Bc I can't afford a new one and it was my favorite 😔😔

ComplaintsBoard
J
6:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney store manager

The store manager, /name removed/, is unfair to the employees and to customers at this store. She is constantly taking off early for LSU games or Saints games. She has no other concern but that. Today is the BCS Championship and she is leaving early. She kept saying how she had to get out of here to go to the game. The game doesn't start until 6:30pm. She is not a team player or loyal to our customers. We need a new manager asap. She is moody, hard to work with, and needs to get her priorities straight.

Read full review of JC Penney and 1 comment
Update by Jennifer198
Jan 12, 2012 5:33 pm EST

ps. an employee should not be disciplined like a dog...im human

Update by Jennifer198
Jan 12, 2012 5:22 pm EST

I was trying to be nice without righting all the nasty detales. With MLK, JR. day coming up you arent too caring for the freedoms and rights that all people are given in this country.

Update by Jennifer198
Jan 12, 2012 5:09 pm EST

She yells at employees because SHE has to leave early and get out of work on time...whose problem is that? SHe also treats certain races more fairly than others. This is discrimination. She's not a princess...she's a manager.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
The Ogre
Shrekville, US
Jan 09, 2012 6:53 pm EST

When you are a manager you can do those things, if her job is not getting done then she will lose it eventually.

ComplaintsBoard
C
4:49 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney glasses

I bought a pair of glasses and sun glasses 8/17/11 I've had them adjusted 4 or 5 times and they still don't fit right. Linda has helped me so much by putting new pads on, ect. The thing that has upset me is I would have to buy a whole new pair to get them to fit.I paid good money and if I could get at least credit for these on the next pair. I can't afford a new pair every 5 months since these have been very painful to wear. I would appreciate it if you look into this and let me know what can be done.

thank you,
Christine Wryn

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
3:30 pm EST

JC Penney do not buy glasses at jcpenney optical

I’m very dissatisfied with the result. It’s really bad business when people have to go to such extreme. I as an individual made the complain not just because but because of how bad I was treated. I guess next time I know what I must do. Certainly I will not be recommending any people to JCpenney Optical at Downey. I will certainly not go their anymore. I spent so much money their and time, now I have to get another pair not because I don’t have one but because the pair that I have causes much pain on my nose and around the ear of which I have to keep taking them off every half hour.

Until it happens to the individual of the pain that one goes through and how one is feeling. Then one can understand one the person is going through. It’s like when a person is sick and the other is person is not. The other person who is not sick will not find out how the sick person feels until it happens to that individual. Even if I don’t get of what I was supposed to get, the bottom line is that I just want to get my point out as the business that was brought upon me at JCpenney Optical in Downey. In all I appreciate you going to the effort but only the customer knows of the frustration that one has to go through.

Read full review of JC Penney and 3 comments
Hide full review
3 comments
Add a comment
R
R
RoseBudd
Columbus, US
Sep 22, 2012 9:50 am EDT

Apparently MauiAL50 does not know the story behind the fit of the glasses. The sales person is supposed to allow that the frames are not a proper fit---IF the frames are not. Also, if you have ever bought glasses you know that the frames can be adjusted to a point and if not the person, who should be qualified in fitting glasses, could explain to the customer the options available rather than pushing the customer to purchase something that does not, and will not, work with the customers 'face'. Anyone who is allegedly trained in the optical profession is foolish to allow a person to purchase a pair of frames/glasses that do not fit the person. There was nothing in the original complaint that would lead one to believe the person did not try the glasses before ordering. Obviously, you have no empathy with the customer but with jcpenney optical. Do you by any chance work there or have family/friends working (?) for jcpenney optical as your remarks tends to imply?.

M
M
MauiAL50
, US
May 10, 2012 3:11 am EDT

Apparently the OP selected frames that are too small for his/her head so that they cause pain and they somehow feel that it is the fault of JCPenney Optical. It would also seem that someone, perhaps the employees at JCP Optical tried to show some sympathy/empathy and the OP feels that there is no way they can know how he/she feels unless they have themselves been foolish enough as to not try on eyeglass frames before purchasing.

A
A
ACopt
Belleville, US
Apr 06, 2012 9:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Call and find out when the manager is available and request an appointment with them to make sure they will be there at that time. It sounds like an adjustment issue with the nose pads and arms which can be easily fixed.

ComplaintsBoard
U
11:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney eye exam cost

I walked in and asked the women if she takes my husbands and my daughters insurance. She said yes so I made 2 eye appts for exams and glasses. After the exams and ordering glasses I was told the Eye Dr does not take insurance but Jcpenney does? What!? So now I am out of pocket for 2 eye exams when I was told they take my insurance. This was the fault of the Jcpenney women that worked there not mine. I want my 2 exam fees back. I was able to get my husbands but not my daughters. I've been calling since it happened. Their appts were Oct 22. I'm still dealing with this. Jcp should have to suck up the cost not me. I pay for health insurance for a reason. I shouldn't be paying out of pocket for eye exams.

Read full review of JC Penney and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
Coolfire
, US
Sep 13, 2017 2:58 am EDT

I requested my appointment with Penny's Optical one week ago. I have used their services for a couple of years. I have no complaints with the optometrist that was working (9/12/17) that day other than I'm not too sure his diagnosis is correct. I had been having flashes of light, a black spot that floats around and lots of cobwebs. He said there was nothing wrong, just a floater! He didn't dilate my eyes so I don't know how he could tell. BUT he was pleasant. After my exam was done, a woman named Lindsey who informed me she was the manager, rang me up but got interrupted by a phone call, and there was a problem with my debit card so we were right in the middle of the transaction. The credit machine just sat there and waited for her to get off of the phone. When she did she reached over and hit the credit button and I realized that the charge was for $65.00. I had declined buying glasses so all I should have been charged was the $10 copay with EyeMed insurance. When I questioned her she said that the optometrist that was filling in for the day was not an authorized EyeMed doctor and that I would have to file on my own for reimbursement. I don't think she was even going to tell me! She said all I had to do was to go on EyeMeds website and fill out the claim form and take a picture of the receipt, submit it and they would reimburse my card. So, I thought ok, that is what I'll do. She told me if I had any trouble with them to call her and she would go to bat for me. When I got home and got on the website for EyeMed the way she told me it works is not exactly like that. I have to print out an out of network claim sheet, fill it out and with a receipt send it to them in the mail. Can't be done online like she told me! Now I am pissed! I don't have a printer and this is a royal pain in the butt! It should be against the law for them not to let us know if their doctor isn't in the network before we use their service. That's the only reason I go to them! I will never go back! This is only a part of the problem. My husband has been going to them for over 5 years. They have charged him an extra $50.00 every time he's had his eyes dilated. He Was told that EyeMed doesnt' pay for that and like the trusting person that he is he just assumed they were telling him the truth. Well it's been 5 years and now its just a little too late for them to do much about it! We will never go back there!

A
A
ACopt
Belleville, US
Feb 18, 2012 11:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The doctor does not work for JCPenney. He is a private doctor - not an employee of JCPenney. Your insurance is YOUR responsibility to know who is in network and who isn't. There are over 1500 insurance plans and many levels on most
plans. The staff at the optical shop isn't going to know what your plan covers since they don't pay it. YOU DO. Before you go to the next eye exam, look up your plan on the internet and print it out. It will tell you who accepts it and who does NOT. Remember- knowing your insurance coverage is on you- no one else.

A
A
Acton Maine
Acton, US
Dec 14, 2011 12:02 pm EST

It's the help, they are told which dept their going to work in, I almost went to walmart /same story save a buck good price. the problem is
the cost of the lens not the frame, i ended up going to a private optometrist/small office and he did a total work up i have insurance too but it still cost me $155 out of pocket. quit smoking, loose weight, get healthy, well if i can't see how am i suppose to work, if i was on mass health, Welfare this would, nt be a problem at all

ComplaintsBoard
M
4:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney unsatisfactory customer service

We were scheduled for a delivery today of a dining room set we bought online two weeks earlier at JCP.com. We paid $149.99 for "white glove delivery." When the truck finally arrived, it was discovered that they only brought the four dining room chairs and not the table. The delivery men didn't know where the table was or when it would be delivered. They wanted us to accept the chairs and sign that we accepted the delivery as is. We refused and told them we would only accept the order when all the items were present, a table and four chairs. I called JCP.com and talked with a customer service person who put me on hold several times for over 45 minutes. When she returned, she said that I had ordered the wrong table and that it would be 4 more weeks before they could get the order to me. I told her that I ordered a dining room set, a table and four chairs, and did not buy them separately. She then blamed it on the delivery people, who she connected me too and then left the call. The person at the delivery company blamed JCP for sending the wrong table. I asked why I wasn't told about this before they attempted to deliver it. She responded, "We're sorry. We'll call you when we have the order here to set up a delivery time." I then called JCP back, and talked to another customer service person who put me on hold and returned to tell me that he made a report on the situation and if they didn't return my call by MONDAY, (today is Thursday), that I should call THEM back to find out what was going on with the order. So I have no answers as I write this complaint...but they already have my money! What a mess and what terrible customer service! SO MUCH FOR "WHITE GLOVE DELIVERY! from JC Penney!

Read full review of JC Penney and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
ncl
, US
Jul 18, 2013 7:06 am EDT

After a couple of months of planning and coordinating, I finally got the family together for a photo shoot. We went to the studio in Dadeland Mall. The photographer was not friendly at all. Did not smile once the whole time we were there. She appeared angry about something. Took the pictures in a hurry, short with her instructions. Had zero imagination and creativity. Did not give our two year grandson a chance to relax and smile even though he was trying to cooperate. The result was only a few good poses to choose from. A wasted opportunity. I don't know when we will be able to get together that way again. I will never go tback there or recommend them to anybody.

ComplaintsBoard
M
8:36 pm EDT

JC Penney order cancelled

On July 18 I ordered 2 recliners from J C Penney . I was told because the fabric color was a "special order" I would have to wait 5 - 7 weeks for the delivery. I called the customer service 800 number today (August 15) just to follow up and see if a delivery date was scheduled. I was told by the customer service associate that the order was cancelled on July 22 since a "cover number" (?) was missing from the original order. Cancelled! No one told me! I called the sales associate at the store who checked the original order and said she did not know what was wrong but would follow up with the warehouse and call me back. She did and told me there was a missing number on the original order and the warehouse was supposed to email the store for the information but either they didn't send the email or the store never received it. Since the warehouse never received the additional information they simply cancelled the order. We were now back to square 1 and the order had to be resubmitted with another 5 - 7 week delivery date.

Read full review of JC Penney
Hide full review
ComplaintsBoard
M
6:44 pm EDT

JC Penney horrible rude service

Hi, This is my first time buying items from JCPenny and i had horrible, terrible and rude service from you guys. Firstly, i order two items from you guys and the following day i called to cancel one of the item, the JCPenny associate told me she did cancel the item. But after few days you guys sent me an email to notify me that the item has been shipped to my home. I’m like are YOU kidding me JCPenny? Secondly, the second item is too big compare to the one had and i called to return the item, they told me UPS associate is coming to pick up the item. The guy came and pick only one box out of two boxes i put outside my home.

What kind of hectic service are you guys rendering to your new customers? I am a busy person. Wasting my time to call JCPenny everyday and wasting my cell phone minutes drive me nutts. I WILL NEVER SHOP IN YOUR STORE AND BUY ITEMS ONLINE FROM JCP AGAIN. Both your associates and supervisors were rude! I was talking to your associate on the phone he told he wasn’t the one who helped me at the beginning so i shouldn’t blame him. I guess he was working for free that is why he said that. And the JCPenny supervisor also sound so stupid no appology, no courtesy, no manner of solving problems. Order Number:[protected].

I DONT NEED BOTH ITEMS ANYMORE!I JUST NEED MY MONEY BACK BEFORE 10 DAYS. BYE

Read full review of JC Penney
Hide full review
ComplaintsBoard
A
11:33 pm EDT

JC Penney fraudulent charges

We ordered a bedroom set from the catalog at jc penney, lancaster, pa. Within a week, we canceled the order as we found better products else where. By the time we canceled it, the order was not even processed for shipping. The rep said everything will be refunded back to my jcp credit card which I opened just before placing the order to save an additional 10% on the order. Today I get a call from jcp credit services that my account is past due. No part of the order was shipped, since the order request did not even go to their warehouse. I created an online account for my jcp credit card and I see that my order was canceled, but the refund was not posted in full to my jcpenney credit card.

When I inquired about it, they put me on call for 5 hours, transferring to various departments, but didn’t offer any resolution. After 5 hours of aggravation, they just hung up. I was so furious, I called them back, and the same thing repeats. Now i’m not sure what to do, who to talk to. This is the worst customer service i’ve ever experienced. I’m never shopping at jcpenney nor will recommend it to anyone. They completely suck. I hope they get out of business asap with heavy competition from kohl’s and macy’s.

Read full review of JC Penney
Hide full review

JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

Here is a comprehensive guide on how to file a complaint against JC Penney on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JC Penney?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JC Penney Customer Service. Initial JC Penney complaints should be directed to their team directly. You can find contact details for JC Penney above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JC Penney. Discuss the issues you have had with JC Penney and work with their customer service team to find a resolution.