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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:53 pm EDT
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JC Penney I am complaining about an employee sofia morales

I was in store today and I had a return to do and the girl behind the counter kept talking to another co worker and saw me but she just continued talking. When she finally decided to help me she was talking to me in an attitude. I do not think this is how Jcpenny employees should treat their customers. While she was helping me she kept talking to the other co worker about some very inappropriate things and it made me feel very uncomfortable. I do not think Sofia is cut out for this line of work.

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9:51 pm EDT
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JC Penney unprofessional working environment

Managers are unprofessional they don't know how to run a store and abuse their power by watching us and timing our breaks which is really creeping thank goodness I'm leaving there I feel bad for the rest that have to stay . It's been hard working there for a year now I can't stay there anymore due to the managers thinking their the boss, Also were not allowed to talk or sit it's a horrible working environment and there is too many rules that even they don't follow I'm sick of them doing this they really need to be investigated since I worked really hard and was getting the same pay as the new employees

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4:33 pm EDT
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JC Penney pikeville, ky manager

I was in your Pikeville, KY store 9/27/19 to purchase jackets for my grandchildren. The only one I could find for my granddaughter was an Xersion that had no tags on it. All the Xersion merchandise had sale tags on all the racks. I bought my grandson one as well. Which rang up on sale. The jacket for my granddaughter was apparantly the only Xersion piece in the store not on sale. I believe it was because there was no tag and the jacket was not on your website. Maybe an older one that should have been on clearance? Anyway the manager, Catrina, would not even check that all the other Xersion merchandise was on sale or anything. She just simply walked away from me at the checkout. I DO NOT like being done like that especially in front of other customers. And there were several saw this. I did buy the jacket simply because I had told my granddaughter she could have it BUT I regret doing so. I hope you will respond to this. I believe I should be credited what the discount was on Xersion when I purchased this jacket. I did put the purchase on my JCP card. A similar jacket on your website shows original price $32, the same as the one I purchased, with a sale price of $14.88.
Xersion Girls Long Sleeve Hooded Cardigan Preschool / Big Kid
LOWEST PRICE OF THE SEASON!
$14.88salewas $3253% off
The last 3 lines are from your website.
Thank you for your attention to this matter.
Tammy Standifur

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5:48 pm EDT
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JC Penney mens jeans

My husband purchased 3 pairs of jeans from JC Penny in North Aurora about a month ago. First pair he put on the right back pocket seam split open. I set them in a pile to try and sew. Today he put on another pair and after a few hours the same seam, right back pocket side by the middle, split all the way down. They are unfixable. These are the jeans he's always worn and never had an issue before. The knees or wallet pocket (left side for him) always go out first. Have you changed the way your making them? Can we get replaced pairs or a refund?

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RIco21
, US
Dec 27, 2019 10:09 am EST

mine ripped in the same spot. JC Penny wont exchange them... Thinking about going to Corporate.

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12:50 pm EDT

JC Penney drapery installation

In March 2019, I began the process selecting and ordering window drapes with my personal decorator With the promise date of 30 to 40 days for delivery I became excited. Several month rolled by with absolute no calls from my decorator or JCP, I began making phone calls both to my decorator and the 800 number. I was given the excuse my material was out of stock. This begain another 2 months of phone calls on my part until I cam e to the conclusion by my decorator and her DSM Boor all my frustration and trouble. b that new drapes should be ordered. I did so. In the meantime, per my text with my decorator I was promised a $200 gift gift on July 30 I did so. In the meantime my previous order arrived unknowingly to my home. I had them installed and was charged full price. Six weeks later and many phone calls to my decorator and the DSM, with no response I am still waiting for my $200 gift card.

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7:22 am EDT

JC Penney arizona jeans for kids

I went school shopping for my kids this summer (August 13th). Went to River town crossings JcPennys (Grandville, MI). I got my youngest daughter two pair of your skinny Jean's. We love these pants and have never had a problem with Arizon Jean's before that's why we get them. She has wore them one time and they already have a hole by the back pockets. I buy these Jean's because they last but this is very upsetting when you pay good money for these and they have already got holes in them. Please help me on this matter.
Thank you
Amanda VanderPool
[protected]@hotmail.com

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3:02 pm EDT

JC Penney window treatments

Re: Job Numbers 746731 and 750310, Christine English, East Lansing, MI
To Whom It May Concern:
I ordered blinds and shades from Penney's on June 21 for 4 rooms of my house. Numerous problems have ensued which require revisions to my bill.
The Morning Sky cellular shades and Lightweaves roller shades arrived on time, but, following your instructions, I waited to schedule installation until the rest of the order arrived. The rest of the order was late. The Morning Sky and Lightweaves shades were ultimately installed one week after the promised 6-week window. The installer reported that one roller shade was damaged and should be replaced. Thus 3 salable items were installed one week late. Those 3 should be discounted 10% for lateness.
The Cocoon Scarlet cellular shades arrived on September 4, 5 weeks after the promised 6-week window. Again, because the rest of the order had not arrived, I waited to schedule installation. When I did call to schedule installation, the first date available was October 1, 9 weeks after the promised 6-week window. (I declined it and will install them myself.) The replacement roller shade arrived today. Thus 3 items, presumably undamaged, would have been installed 9 weeks late. At 10% off per week for lateness, these should be discounted 90%.
On September 12, 12 weeks after the order was placed, Penney's informed me that the Cosmic Light cellular shades were unavailable.
We owe you for 3 items installed 1 week late at 10% discount. We owe you for 3 items which would have been installed 9 weeks late at 90% discount. We owe you for a partial installation. All other charges to my account need to be removed. We can bicker about what you owe me for stringing me along for 12 weeks on the Cosmic Light shades before telling me you couldn't get them. We can bicker about how much of an installation fee you should get for installing 3 of 9 shades. I propose that we bypass bickering and conclude as detailed below. If you are unhappy, you may sue your vendors. If we are unhappy, we will be suing you.
As soon as my bill reflects the new total of approximately $1, 171.00, I will pay it in full and close my account, and you will not be troubled with us again. Thank you for your prompt assistance.
Sincerely, Christine English
Item Orig price Late price 20% off + new card Final price
MoSky1 $551.00 $495.90 $337.12 $337.12
MoSky2 $870.00 $783.00 $532.44 $532.44
CScar1 $270.00 $29.00 $19.72 $19.72
CScar2 $240.00 $24.00 $16.32 $16.32
Roller1 $323.20 $290.70 $197.68 $197.68
Roller2 $323.20 $32.32 $21.98 $21.98
CosLt1 $531.00 Unavailable 0
CosLt2 $531.00 Unavailable 0
CosLt3 $531.00 Unavailable 0
Installation $192.00 Partial $100.00
NEW SUBTOTAL $1, 225.26
LESS PAYMENTS MADE $110.00
NEW TOTAL REMAINING $1, 115.26
ESTIMATED TOTAL WITH TAX $1, 171.00

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6:52 pm EDT

JC Penney customer service

My fiancé works at JCPenneys and I was shopping, waiting for him to get off work. I got a call so I took a seat on a mattress to answer, as I'm talking I see my S/O and ask him to price check a pair of pants for me. That is the only thing I said to him the whole time I'd been there, and I'm still on the phone. He came back about five minutes later and said that he'd been asked by a supervisor to tell me to leave because somehow I was distracting him and talking to him too much. Even though I'd been shopping and on the phone the whole time. I think this was very unprofessional as I was there to buy clothes and was not distracting in any way. This is the second time they have asked him to make me leave when I was simply talking on the phone while shopping or talking with friends (that don't work there).

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1:08 pm EDT

JC Penney unprofessional/unethical refund procedure

I purchased on 9-1-2019 with CASH a Queen size Mattress, Box spring and Frame with the service of haul away, to take away the old. The Frame was delivered DAMAGED in the box. I decided on 9-6-2018 to CANCEL the entire order. I spent over 2 hours calling NUMEROUS 800 and 877 and other numbers to CANCEL this order. Calling the main number for the store, calling the JCP.com numbers and then calling all the Synchrony numbers. Speaking with numerous people and getting NOTHING definitely resolved, everyone kept "spinning" and nothing actually getting done. I even spoke with the STORE MANAGER at JC Penney Deptford. A pleasant guy, but not one to take the responsibility and time to help resolve this. I then spent from 11:00 to 2:00 on 9-12-2019 speaking again with the store, jcp.com and Synchrony. Getting so upset, disgusted and crying that I had to do all this leg work myself in order to get back my Refund when I paid $1520.41 in CASH! "They" then had me speak with a manager at Synchrony named Christina. I was so MAD at this point I told her why am I doing all your jobs and spending all my days trying to get this resolved. I don't work for you "guys" THIS IS YOUR JOB NOT MINE. I was crying, loud and upset to the point that I said "I don't care how or whom you need to go to, to get this resolved, I WANT MY CASH or a CHECK BY WEDNESDAY 9-18-2019. I said thank you to Christine and I said I am hanging up now. I was furious that NO one wanted to take responsibility or be accountable and fix this IMMEDIATELY when I called to CANCEL THE ORDER ON 9-6-2019. Now it is 9-13-2019 and I don't feel comfortable that this has been successfully resolved. I don't have the confidence that the employees at Synchrony will do their jobs. JC Penney and Synchrony have had use of my CASH from 9-1-2019 earning money for THEM. "THEY" owe me more than just the $1520.41 at this point. I am so disgusted and cannot believe that any banking/financial institution can operate in this manner and still be functioning. THE CEO Margaret Keane needs to be shamed and reprimanded by the BOARD and her employees need to be fired! Apparently I must have previously spoken with a "Maria" because she said she did not want to hear the story again. When she said that she was issuing two checks she did not mention that the amounts included the TAX. But were NOT for the FULL amount. I had to call back to get this explanation. What a BAD SHOW nobody wants to be CLEAR and no employee wants to be held accountable or be responsible. When you speak to someone they don't even say who they represent: jcp.com or Synchrony, they just keep transferring you to another person and nothing gets concretely resolved to any positive satisfaction. RIGHT NOW i want my money back IMMEDIATELY ALL $1520.41 OF IT IMMEDIATELY! AND I WANT A WRITTEN APOLOGY FROM SOMEONE IN AUTHORITY FOR ALL THE HOURS, FRUSTRATION, THAT JCP.COM AND SYNCHRONY HAVE CAUSED ME TO HAVE SUCH STRESS TO HAVE A STROKE OR HEART ATTACK!

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Update by Sparrow Ingrahm
Sep 13, 2019 1:09 pm EDT

HELP resolve this issue immediately

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1:50 pm EDT

JC Penney hair salon, spartanburg, sc

I received the most abysmal haircut I have ever received yesterday ay your Spartanburg, SC store by a stylish named Allen. It is all chopped up. I have long areas next to very short areas. One side of my bangs are hanging in my eyes. The front is terribly uneven. Nothing is blended in. I paid a good price for this haircut. I knew going to you salon what I would be paying. I thought I would get a good haircut. I called to see if I could go in to get it straightened out. I was told that Allen would not be in until tomorrow after 4pm. I was told that I could not be put on his schedule because then I would have to pay for another hair cut. I would have to call after 4pm to see if he can get me in. I really just like my money back. As an aside, the guy had a very bad odor. He smelled as though rather than showering he sprayed himself with body spray. Not pleasant. I expected better.

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8:34 pm EDT
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JC Penney jewelry department

I have been a JC PENNEY customer for several years. We bought my wedding rings there. We purchased lifetime warranty. I have had my rings cleaned there several times thru the years. Tonight I visited the store to purchase bras and wanted to have my rings cleaned. The lady working looked at me, then at my rings and said did you buy them here? I said yes. She said are they silver and I said yes. She said I cannot clean silver, but could if they were white gold. I said they are and I have had them cleaned here several times. I could tell she did not want to fool with me or my rings. I felt as if she were looking down on me and that she thought I was lying to her. Needless to say I left the store without purchasing anything and I will not be back. I just thought you may want to know why you are losing a long time customer at the Cookeville location. In case your interested I do have my receipt from when we purchased my rings.

Sherry Lane-Hamilton [protected]
[protected]@gmail.com

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5:40 pm EDT

JC Penney Item # 7313435

I have been trying to purchase Item #7313435 for several months. This is a valance for curtains. I purchased the curtains in the store but the valance was not in stock. I was told it could be ordered. Several months later I have very nice curtains but still have no valance. At this time it appears my Visa has been debited several times for an order that has never been received. Multiple attempts to obtain the merchandise or track the orders have been unsuccessful. I would think if a retailer wants to sell merchandise the product should be conveniently available. Phone conversations with customer service and in the store have yielded only apologies and excuses. From an outsiders perspective, it appears that stores stock less inventory and on line or in store ordering is hit or miss. Orders are slow arriving or fail to arrive. Over the years I have bought most of my kids clothes, dress suits for myself, linens and many other items from Penneys. Due to the difficulties with this order [protected]) and other recent purchases, I will no longer be a Penneys customer.

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Update by Dan Ryland
Aug 18, 2019 5:40 pm EDT

I have been trying to purchase Item #7313435 for several months. This is a valance for curtains. I purchased the curtains in the store but the valance was not in stock. I was told it could be ordered. Several months later I have very nice curtains but still have no valance. At this time it appears my Visa has been debited several times for an order that has never been received. Multiple attempts to obtain the merchandise or track the orders have been unsuccessful. I would think if a retailer wants to sell merchandise the product should be conveniently available. Phone conversations with customer service and in the store have yielded only apologies and excuses. From an outsiders perspective, it appears that stores stock less inventory and on line or in store ordering is hit or miss. Orders are slow arriving or fail to arrive. Over the years I have bought most of my kids clothes, dress suits for myself, linens and many other items from Penneys. Due to the difficulties with this order [protected]) and other recent purchases, I will no longer be a Penneys customer.

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8:30 am EDT
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JC Penney donald j trump

Hello.

It has been brought to my attention that you financially support the Trump Administrations.

I have financially supported JC Penny for decades. You supplied wardrobe for my actors and school clothes for my children over many many years.

That said, I cannot have my money going to human rights violations or racist rhetoric. As long as you support this "president" I cannot support your business.

Please, make a change in your political donations to the king of bankruptcy before he makes you join him in it.

Thanks for all the great stuff. Now, stop funding evil with my money or you won't be getting my money, anymore.

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Retail_Worker
, US
Oct 04, 2019 1:39 pm EDT

No one cares about the money you've spent. I wish people to realize this. No one cares about the amount you spend because it is nothing to them. Customers mean nothing.

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8:52 pm EDT
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JC Penney hairstylist blanca

Good Evening, I just had the most horrible experience with one of your hairstylist. I had informed them my son had not gotten a haircut without having a tv in front of him. I was advised if I had a tablet which I did. I was then taken to the back to start the haircut. My son was crying because it was new to him and he is autistic and I don't think I should be giving my sons disability to the world. Hi my name is Joanna and my kid is autistic how could you service ya today? Seems straight absurd to be introducing myself like that every where I go and take my kid. So I sit him down and I'm soothing him the way I know how, he seems to calm down and Blancas response to calm down my son is your going to make everyone cry because your crying. The whole time my son is crying her facial expressions were outrageous. I am wanting for Blanca to be trained with kids that have disabilities and kids in general. In my experience I don't think she should be cutting kids hair at all. She as well cut my 5 year old hair and said she didn't use a zero to cut hair so she would just use what she does. Even trying again with her so I don't view my experience with my 1st boy bad she didn't make it any better with my second kid.

Very very dissatisfied customer and I would like an apology because nobody should feel this way.

Thank You,

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Retail_Worker
, US
Oct 04, 2019 1:41 pm EDT

Only entitled spoiled kids act like that.

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JoJolynn21
, US
Oct 04, 2019 8:41 pm EDT
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Who are you? Saying spoiled kids act like this? Maybe your just an idiot when it comes to Autism.

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2:21 pm EDT

JC Penney salon

on August 10, 2019 I scheduled a haircut, color and brow waxing with Veria Malone, your computer auto selected her. Upon arrival, I had to wait almost an hour to get in the chair, Veria came several time while she was waiting on other customers to ask if i was a patient person, becase she had two others waiting to be blown out and out under the dryer. I showed her a picture of what I was wanting, and she advised me that the color would not look good on me, it would make me look "Gothic", also I could tell she really didn't want to cut my hair the way I wanted, like she was scared, (now I see why), She brought me back and gave me 3 books for hair color while i waited for her to finish up with the 2 befor me, and by the way I watched that client hand Veria money under the table and watched her slip it in her purse..so those people were done under the table and were not run through your cash register!(pull your video of that morning!) Finnally I got into the chair (almost an hour after my scheduled appointment), I showed Veria the picture (long pixie spiked out 2 inch long) of the hair cut and color that I wanted, we agreed that she would start the cutting until I could make up mind on what color I wanted, and so she begain to cut, as she cut it with scissors it was fine, but then she took out the razor and started to razor my very fine, very thin hair, and I could tell she was close to my scalp but did not realize just how close, when I said something, Veria point blank said are you going to let me finish, you are distracting me, so I shut up, then she said now dont stop talking to me, you got to talk to me, so I replied but you just told me not to, then she said as she raked the comb thru my hair, well I am going to make it where you won't have to pay for this cut, at this point she cut my hair over my ears, and I stopped her and said in the picture the hair is over the ears not cut above, you just cut it above the ears, and again I referenced the picture, clearly you are not following it, I became so upset I became emotional and started to cry, I became physically ill, she just cut my hair so short, so they hurried me off into another room as other customers shouldn't see me cry, because you just messed up my hair, any who she went and got the manager didn't catch her name and I felt like I was almost interrogated on this awful cut. They keep asking me do I want Veria to finish this, and the manager keep saying I can see that there is bad blood...umm I could not even talk, I was so upset. The manager said I will go out and leave you for a little bit until you can compose yourself (stop crying) When she came back in, the manager said she could clearly see this was not the hair cut I showed Veria, and she said you will not have to pay for this what else did you want done? and wanted me to come back Monday so someone could fix it, I told her I was not leaving and someone would need to fix this, she came back and said Mimi, would be fixing my hair and doing the color. After consulting with Mimi, she agreed to try and fix the hair and color it, and of course I would now have to pay for the coloring. When I get into Mimis chair, she did not want to cut the hair and try to shape it up from Veria completely cutting the back off to short, they literally wanted me to walk out of the salon with the back cut into less than 1/2 inches on the right side of crown and 1 inches on the left side and 1 1/2 inches at the base of the head, and the top 5 to 6 inches long and the right side cut above the ear and left side 2 inches below the ear, I felt like it was all because they were not going to get any money for this hair cut. I had to keep saying to Mimi, the damage is already done, you have to shape this up and make this even, I am not walking out of here with it looking like this, Mimi said are you trying now to cut it all off, and I said I want it to blend it is not blended, I still did not get the cut I wanted, My hair is so uneven in the back it is unreal, and I cant do anything until it grows out and go to a professional salon to get it fixed. Now The color I liked and I felt like Mimi tried to give me what I wanted, but I felt she didn't want to try and even up the hair, they would have rather just let me leave out of there with severely uneven mess! The manager also cuts hair, she could have just took over after she agreed my hair had been messed up, instead of trying to interrogate me and force my hand to make my mind up on whether or not Veria should finish what she started or me to just leave or find another stylist to complete the color but not the haircut? At the end of the day I feel I will not use your salon services ever again

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11:37 pm EDT

JC Penney ambrielle bras

Purchased two Ambrielle bras from Penny during buying one get one half price.After attempting to wear I could not keep straps up no matter how much adjustments I did.
Having giving the second bra to granddaughter I ask her if she liked her bra and was told I like it but can't get the straps to stay up. These bras are defective possiblly straps not put on correctly. These are not cheap bras even with it being on sale but it was a complete waste of money as they cannot be used. The number on bras RN#93677

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Stephanie Ortiz-Gutierrez
, US
Aug 27, 2019 6:53 pm EDT
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Bought these 4 bras all same brand. Black one already broken. These are expensive but not sturdy is the explanation. Please advise asap on how this can be handled.

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9:56 pm EDT

JC Penney men's arizona jeans

What is going on with the jean material?
At first I thought my son was wearing the wrong size, every pair was tearing beside the inside rear pockets. But then my oldest son's jeans and my youngest all started tearing. Origional material ones and the flex jeans. Your jeans were their favorites from the 30, 27 & the 15 year old love the fit and now they only last a few wearings.

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8:57 pm EDT

JC Penney Employees

Today (8/4/2019), I went to jcpenny in eden prairie, mn. My mother and I were looking in the clearance section and we both found something we liked and decided to buy them. The shirt I found did not have a tag so I asked one of the cashiers if they could ring it up. The shirt had been in the clearance rack and there wasn't another shirt like it. The cashier asked me to go to the juniors section and look to see if there was another one.in the meanwhile there were 3 to 4 other cashier waiting around on their phones and talking in their native language (somalian). They could've helped me look for it instead of standing around. I told the cashier I couldn't find another shirt like it so she told me to check the clearance rack. I couldn't find it there either. It was absolutely ridiculous. I was annoyed that there were employees walking around doing nothing to help me look for the right shirt. Definitely unhappy with this jcpenny's customer service. Will not be going there anytime soon!

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8:21 pm EDT

JC Penney employees

Today (8/4/2019), I went to JcPenny in Eden Prairie, MN. My mother and I were looking in the clearance section and we both found something we liked and decided to buy them. The shirt I found did not have a tag so I asked one of the cashiers if they could ring it up. The shirt had been in the clearance rack and there wasn't another shirt like it. The cashier asked me to go to the juniors section and look to see if there was another one. In the meanwhile there were 3 to 4 other cashier waiting around on their phones and talking in their native language (Somalian). They could've helped me look for it instead of standing around. I told the cashier I couldn't find another shirt like it so she told me to check the clearance rack. I couldn't find it there either. IT WAS ABSOLUTELY RIDICULOUS. I was annoyed that there were employees walking around doing nothing to help me look for the right shirt. Definitely unhappy with this JCPenny's customer service. Will not be going there anytime soon!

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1:26 pm EDT

JC Penney samsung appliance

I purchased a Samsung appliance package [refrigerator, dishwasher, stove & microwave] I also purchased a Samsung top load washer and dryer on 01/02/2019. the associate who assisted me was very nice however it was not her normal department. I was there over 3 hours trying to complete the transaction. I opened a JC Penney credit card to take advance of the 5 year no interest option.
Delivery date arrived after several weeks and I immediately discovered I would need to exchange out the washer for a front loader. The top loader was too deep for my lack of height. I immediately called and spent several hours returning the top loader and purchasing the front loader.
I went into the Willowbrook store a few weeks to discuss my problems with the salesclerk and discovered JCPenney no longer sold appliances. To say I was shocked and very upset would be putting it mildly.
It took over a month to exchange out the clothes washer.
I have not been able to schedule a service tech from Samsung to come and check the dishwasher that has an smell every time I run it and and not able to change out the water filer in the fridge. I have called Samsung several times and every time a person [who doesn't speak English well] answers the phone they have to transfer me and then after several minutes the call disconnets. So I am not at the end of my patients and will be filing a claim in court for fraud and anything else I can think of and since I work for attorneys I'm sure I can get get some assistance on other claims.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

Here is a comprehensive guide on how to file a complaint against JC Penney on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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