I bought the following flight ticket on Sat, 16 Oct:
Arrival: Trabzon, Turkey
Thu, 21 Oct, 08:50
Return: 23 Oct 2021, 13:35
I received an email from Jazeera Airways on Mon, 18 Oct saying that my departure flight was postponed to 23 Oct, the date of my return flight!
So practically they were suggesting me to take a flight from Kuwait to Trabzon Airport, have a coffee there and come back with the same flight.
Upon this change, naturally, I wanted to cancel the journey as it became totally meaningless. To my greatest astonishment the airway not only charged me for 65 KWD to cancel the flight but also kept the rest of the fee (185 KWD) in their vault under the name "Credit Shell Amount" to be used within 1 year time from the same company!
They changed the departure date 3 days before the flight
They changed the departure date to return date! (This is genius!)
They charged me 65 KWD for cancelling the flight which became totally useless
They kept the rest of the flight fee in their vault as a credit to be used in 1 year time instead of refunding it.
When we called their customer service phones 177 and +[protected] around 9:30 pm, almost immediately after we received their email about the change of the flight date, they didn't answer although at their page https://www.jazeeraairways.com/en-kw/contact-us they say these numbers answer between 07:00 - 23:00.
I don't know how harder a company can fail.
Plane ticket was fully refunded.
Update to the previous comment:
After penning the above complaint, I called their customer service during day time (11:00 a.m.). They were responsive and when I asked for a refund for my ticket, they said 'yes, in 10 days'.
I have the feeling that 65 KWD-cut for the cancellation of the ticket will not be refunded but at least the rest of the ticket fee (185 KWD) is not going to be kept at their "Credit Shell Amount".
I will update after I receive the refund.