CB Smoking and Tobacco Japan Tobacco International [JTI]

Japan Tobacco International [JTI] Reviews and Complaints

Japan Tobacco International [JTI] review: Payment not received

Bringe of SD

Sep 04, 2025 9:12 am EDT

Verified customer

Featured review

I have been an agent for the company since 2020 and have applied to it since 2012. I have never enjoyed the share and the problem occurred in the country.Even before this, the company did not give us quantities, only one or two per week at the company’s headquarters in Khartoum Bahri. Since it started bringing products from abroad, I have been sending to the company and the manager has contacted me, but without any solutions in 2023. ق Since then, no one has responded to me. They only made promises, all without any excuse. I still don’t know the reason. The Japanese Tobacco Company is a huge, global company with a great position in the world and an excellent reputation.Only in Sudan we have problems, greed and selfishness. I am very worried because time has passed, 3 years without any solutions. It is impossible that there are no solutions for us. Just take care of the clients because of their psychological pressures. Thank you.

Claimed loss: One year of service

Desired outcome: I would appreciate a response and attention from the company.

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Please investigate and ask before you respond. There are many people affected like me.

I hope that Ms. Laura, the Complaints Council representative, will contact me.

Happiness / JTI Factory Company headquarters

good greeting,,,

Subject/parameter

I ask you to kindly give us our weekly quotas immediately after your administration in Sudan. Note that your agents contacted us with Mr. Muhammad Ali Al-Yusr, Al-Smail Khaled Makkawi, and Mr. Ahmed Emil, and we did not receive a response. You are a recognized company, Walcom... I hope that our issue will be dealt with in a decisive manner equal to what they were trained to do. Our country is facing a war crisis and we have lost a lot of talent to deposit money if we agree to approve it for us... knowing that we have steps in our balances...

1. Muhammad Mubarak Al-Hadi Ahmed W201095

2. Mustafa Mubarak Al-Hadi Ahmed W201404

3. Ahmed Mubarak Al-Hadi Ahmed W201474

4. Mahmoud Mubarak Al-Hadi Ahmed W201472

Thank you very much

Introduction: Mahmoud Mubarak Al-Hadi Ahmed

Tel: [protected]

[protected]

+[protected]

+[protected]

Company officials in Sudan. Muhammad Ali Al-Yaseer / General Manager. Khaled Makkawi / Director of Procurement and Distribution / Ahmed Ismail, Director of Marketing and Sales. I just want the company to give me some of its basic product, and this is our right.We worked hard and worked hard to obtain these agencies. I hope for seriousness and resolution of the issue from your distinguished administration, which is always with the youth and the truth. Thank you.

I hope you can help me deliver a message to the management of the Japanese tobacco company because the management in Sudan does not care about its customers, although we did not fall short and this is our right according to Sharia. Sorry for the length, and Shamra again.I only want the company’s products. We have been buying from the company for 15 years or more, and they know that very well. They are all agencies after my older brother for many years, and they have the right to the credit before us. I do not know who to contact. The only company that does not know about its customers and the management does not communicate with them. It is as if we do not deserve opportunities like the rest. I only hope that they will stand by us even if the merchants give us less than the market price. We are not asking for something impossible. I hope that they will look into it.Seriously in my request and to you all my thanks and gratitude. Thank you

Welcome to the great Japanese Tobacco Company. I am only an agent for the company and I hope that you will stand with me out of respect for the years I spent in your company and your forgiveness for me. I only need your strong support and you are worthy of it and I know You will stand with me because you are a management that is not like all companies, and all managements agree and understand each other.Please just look at my request because of the troubles we have in our country. Thank you very much. Mohammed To communicate
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Japan Tobacco International [JTI] Contacts

Japan Tobacco International [JTI] phone numbers

+41 227 030 777

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Switzerland

+1 (201) 871-1210

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United States

+1 (905) 804-7300

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Canada

+44 193 237 2000

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United Kingdom

+353 14 040 240

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Ireland

+43 1 313 420

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Austria

+32 24 620 211

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Belgium

+45 43 245 960

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Denmark

+33 146 994 600

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France

+49 65 168 610

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Germany

+39 258 3471

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Italy

+31 207 213 500

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Netherlands

+48 223 818 181

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Poland

+351 214 224 000

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Portugal

+7 499 677 0000

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Russia

+34 914 068 100

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Spain

+46 20 765 765

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Sweden

+852 25 859 211

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Hong Kong

+62 218 067 0500

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Indonesia

+81 335 823 111

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Japan

+60 320 949 011

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Malaysia

+63 26 202 500

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Philippines

+65 67 387 978

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Singapore

+27 115 407 700

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South Africa

+82 27 325 711

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South Korea

+886 287 226 200

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Taiwan

+66 22 046 994

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Thailand

+90 232 850 0000

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Turkey

+971 44 376 700

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UAE

+84 838 990 088

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Vietnam

+55 512 107 7000

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Brazil

More phone numbers

Japan Tobacco International [JTI] emails

consumer@jti.com

100%
Confidence score: 100%

Support

jt.media.relations@jt.com

90%
Confidence score: 90%

communication

Japan Tobacco International [JTI] address

Rue Kazem-Radjavi 8, Genève, 1202, Switzerland

Japan Tobacco International [JTI] social media
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Oct 21, 2025
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