Jack In The Boxstore app not doing any good

I went to the store located in covina, ca. I ordered my food thru the app send even paid for it without any problem. I noticed it says top send in your order and it will be ready when you come 5-7 minutes. So I sent it. Since to the store. Told them I was there too get my order. The lady then tells me to "pull out the drive thruand park my vehicleim starting your order now and I will bring my order once they were done preparing it." What's the point of the app "avoiding" the line if they start making lines in the parking lot. Granted my food was hot and I enjoy that. But I am a single mother who needs to get my kids and my boyfriend food by a certain time top have everyone fed and ot the door without anyone being late.

Oct 07, 2019

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