Jack In The Box
reviews and complaints

We were asked to pull ahead to wait for our order. The person next to us got their order in about 5 min. The car right behind us got their order right away. Next a big truck sat at the window for 6 min-I timed him because his lights were shining in my eyes-then drove off with 2 big bags of food. Now we had waited 14 min for our food. I called to ask where our order was & was told they'd get It as soon as they could. I said we'd already waited 14 min-she said they'd had some big orders. I said yeah orders after ours. I asked for the manager-she said she was the manager. I said if they couldn't get our order out just give me my money back. She said they'd get it out as soon as they could & hung up on me. I could see her thru the window looking our way & laughing with her co conspirators. After another 5 min which I know was intentional she brought our food. I said it was rediculous that it took 19 minutes to get our order-she said we were the only ones who ordered breakfast sandwiches! Like that was any reason it took so long. One of the bags tore as she handed to me, something fell out of the bag on the ground-I asked what it was. I think she said sauce. She DIDNT OFFER TO GO GET MORE SAUCE OR ANOTHER BAG. I wanted to know the manager's name. She said we are all shift leaders. I said someone told me she was the manager, what is her name. She just stared at me. I said what is your name-she just stared at me. My son said don't worry mom someone will know who was working here that night. No name badges (her name was on the ticket..)This was way beyond BAD CUSTOMER SERVICE. We will NEVER EVER go to that jack in the box again. We hadn't gone there for a few months anyway because of repeated bad service. They either gave the wrong item or didn't give us our whole order-I mean even forgetting to put fries in a kids meal (he cried because they forgot his fries) or not putting cheese on when you pay extra. For God's sake a kids meal has only 2 items in it. How hard is that to get right. Well guess what-we got home & sure enough they didn't put in my eggroll. I' m sure they discovered their mistake & took the phone off the hook, because I put my phone on redial for 1/2 an hour & always the busy signal. Real professional mature customer service.NOT My teriyaki bowl was cold & inedible. The chicken was hard-either not cooked enough or sat around too long. We were almost afraid to eat the other stuff, afraid maybe they spit in or worse. I did the survey on the receipt only to have someone call me-that hadn't happened & probably won't. Not sure about this issue is important to you either. But I plan on putting this complaint on Facebook & any other social media I can because this is a bad bad business environment that has gone unchecked for way too long. There are tons of other places to eat all right there. If serving breakfast sandwiches at night is such an issue why advertise on tv you serve breakfast 24 hours a day? And if everyone working is "shift leader" why not make sure you have at least one mature competent concerned with actual customer service one on shift? I worked in retail for many years & even owned and operated 2 businesses including a restaurant. I NEVER mistreated anyone like this. Is this the new business structure for jack in the box? Because if it is even the largest business concerns can go down the tubes and I've talked to a ton of people who had multiple bad experiences at this particular one. I probably won't get any response to this either-but that would really tell me all I need to know. Shari Riecker I'M also sending a copy of my receipt

St. Charles Zumbehl location 6330 at approximately at 12:38 pm. I went through the drive through and ordered 10 tacos, and the lady started yelling at me cause there was only 3 people working. She said I would have to wait which was fine, I don't mind waiting but because she was so angry and yelling at me, I left because I thought she would contaminate my food.

Sept 22, 2019 Me and my husband went to jack in the box at 12:28am ordered Curly fry burger munchie meal, 2 tacos and value fry. My tacos and fries where cold and my husband curly fry munchie meal burger didn't have ketup only mustard and he was suppose to curly fries but got mixed fries and they also where cold after waiting in line for 20 mins smh... this isn't the first time our order was not right this is absolutely ridiculous and I am sick of going thru this same problem... so something needs to be done because yall will be losing many customers if this continues with my food...

This regards the promotion for yesterday September 18th: National Cheeseburger Day.My intention was to take advantage of the promotion being: Make a purchase of any menu item and get a free hamburger of 10 different varieties. This would be achieved by using the Jack In The Box app at all participating restaurants. The manager at this restaurant location being El Camino Real at the intersection of Calderon in Mountain View, CA. He should have been fully informed of this promotion and failed to abide by my request.Therefore in order to appease my disappointment the Corporate office should send me coupon to my email or regular mail to my home address.My email address is: [protected]@yahoo.com. Get back to me ASAP with a response!

We went to this Jack in the box tonight and asked for $3.99 big chicken sandwich combo. But cashier said they don't sell $3.99, their price is $4.99? I am attached my receipt for you to review. Also the stranger thing is other location they have adds on the window with $3.99 price but this location their add only with pictures but no price on it...

The restaurant address is : 100 W Duarte Road, Monrovia, CA 91016. Thanks

I order a meal and asked what type of drinks are offered. I was told there are a lot. I asked again what type. I was told there were a lot and then the person yelled "Oh my god!"

This location was on SE Powell and 9ty avenue in Portland, Oregon, United States of America.

These workers were blatantly rude for no reason except they did not want to talk.

We got at the location at 8:30pm on 2727 Wheatland road in Dallas Texas 75237. We were placing our order my husband ordered first than my son then me and last my daughter. Once we were going to sit down we noticed that all the chair were up on top of the tables and we put down the first one so we can sit down and be ready to eat when the order is ready. Then the cashier (Jeniffer) yelled my husband not to put the chairs down because she was going to mop . So my husband asked r u guys still or not open? She answered mad yes but i already start cleaning and we asked at what time you close and she said 9. so what are u complaining if we still have 30 minutes ? She was mad the next time we noticed that our order was served in bags like they do not want us to stay in the dinning room and we asked why was in bags ? Her responded was cause we are saving the trays . This is very stupid responded . I do not recommend this place. Very bad service.

I'm a regular customer and me and my husband but the tacos and they are never done at all. I told the manager she does nothing about it.thank you.they should do more about the food in mesa az.there is always homeless people outside the management should walk outside more.we want our money back or new tacos and make sure they are done. And a another they worry about the other customers and that is not right. When I was there first. Thank you.

During our visit to Nashville we decided to go to the Jack in the box on McGavock Pike . The Dining area was already closed when we pulled up so we went thru the drive thru. When we pulled up our order was already sitting on the counter and we continued to wait several minutes until the girl at the window finally made our drinks. At that point everything was already cold and when we got back to the hotel we discovered some of the food was wrong and some was missing.After waiting 40 minutes, not only was our food cold but our order was wrong. I ordered a buttery Jack classic burger with large curly fries and Diet Coke. The burger I received had jalapeños and some kind of orange sauce and I didn't get any curly fries. My wife also ordered the buttery jack classic burger with regular fries but she received a jr. jumbo jack burger. When I called to complain, the girl on the phone said she wasn't there when we went thru and hung up. I will post as many negative reviews as I possibly can to as many reviews sites I can find. Poor quality food, horrible customer service and excessive wait time at the drive thru.

Just went to store number 189 in Pomona, California, I ordered through the drive thru I was told to wait in front of the store and they would take our food. The manager took our food and I told him that he forgot out waters and he said you are going to have to come get them your self I am very busy. So rude and unprofessional conduct for a manager not happy at all with that customer service

About 10:44 pm my girl myself and a friend came throigh the drive through for a late snack. We ordered a large oreo shake anda munchie meal. It was suppose to consist of a stack cheese burger fries drink 2 tacos...shake was fine, soda was good but after 2 miles throjgh town on friday night we realized not only was the sandwitch cold but the two tacos were missing..we drove back to be accused of lying...now im mad...after reviewing the man realized his mistake and rudly only made the order right...we asked for fresh burger and fries and due to tje food had gone cold and he declined rudely th satisfy your customers on his error...we are NOT HAPPY WITH SERVICE AT JACK N THE BOX FREMONT BLVD AND WASHINGTON FREMONT CA. We will certainly not be returning.

Hello my name is cheneice lawrence. And on august 13 2019 myself an my wife got on line an ordered jack in the box. About ten mins went by and I recieved a message from jack in the box telling me "thanks for my order and payment was successful you can now head to your ordering location to pick up your order".. I then ordered my lyft ride to pick us up so by now it's been at least 20mins that had passed. So we get to the location its after 3 in the morning so we already know to go thru the drive thru so finally a ladies voice comes across the speaker so my wife goes to give her name an tell them we did a online order for pickup so the lady precedes to tell us ignorantly that "aint no orders pop up on her screen an she not making it unless it pops up. Ok so my wife asks well how long is that gonna be the lady says yall are gonna just have to wait.. Ok now hold up my wife said wait for what that's the reason we order online because its suppose to take away your wait time. And my wife is disable on oxygen and a walker an we are paying for a lyft ride so just telling us we gonna have to wait isn't a reasonable response. So we pull to the window an the lady comes an says can I help you ignorantly. So my wife says waiting isn't a option the order should have been thru already because I recieved the message on my phone 20plus mins before we pulled in drive thru I have the message an order number an we tried to show her to see what else could be done at that point. So then I skinny tall black guy pushes her to the side an yells at us saykng"listen you crackheads yall gotta leave now he stuck his head thru the drive thru window an kept saying it by then the lyft driver turned an looked at him in disgust by that time he still being ignorant disrespectful an inconsiderate with poor customer service skills just all out disrespectful from one human being to another. By then my wife is trying to get out the back seat to him because the type of disrespect an the words and name calling he was doing was just out right not acceptable an by no means am I gonna tolerate that from any one I have ptsd an oxygen an the way we were getting spoken too when all we are doing is coming to pick up our food like the message said like we do all the time from any other place an because of that I ended up having to go to the hospital because I had a bad panick attack. That's the reason i'm on oxygen my anxiety an ptsd fight against each other an once I have a panick attack my oxygen levels drop tremendously an hard to get or back up so that's why i'm just getting around to sending this message because I been in the hospital since that night.. An I need my money back that was taking off my card because we didnt get anything no food no apology no nothing just a hospital bed an out of so much money because the 3 times the amount we usually pay for the lyft ride because we had to sit there trying figure out how an why are we getting treated this way because we come pick up food that we paid for an by sitting an waiting an then disrespected by a manager I need everything reimbursed even that next day my wife called to the store an asked for the manager an apparently she wasn't there so we left a message for her to call us an gave the number an we haven't heard nothing from any one yet even tried 3 days later and again left another message an still nothing. All three need to be fired suspended or something an I need every dime that was taken from me to be reimbursed i'm on disability a fixed income an i'm sickly an cant afford to jus be throwing money away an then end up in the hospital. And I need this matter to be handled in the most punishable actions that need to be taken because i'm not gonna allow this to be brushed to the side because by no means is me an my wife gonna be anybody's crackhead. No not gonna happen I will take this matter as far as I can to get the respect we deserve by no means is that gonna be tolerated my phone number is ([protected]). Or ([protected]) again my name is cheneice lawrence or email [protected]@gmail.com. Or [protected]@gmail.com thank you

On 8/27 around 9 I went into Jack in the Box to place an order I stood in the lobby for 25 minutes no one asked me if they could help me no one waited on me I finally ended up leaving this is uncalled for there was two other people in the lobby also nobody bothered to ask any of us if we could be helped I finally had to get back in my car and go through the drive-through to get waited on something needs to be done or I'm going to take my business someplace else I usually stop by here every night after work I work 12 hours a day this is the only place open this late at night but from now on I'll find it someplace else or just do without

At 232pm I went thru drive thru at jack in the box on daly and pasadena ave and ur worker has a bad attitude was rude also I told him he should learn how to work with people cuz treating customers like that is very unprofessional I asked his name and he said Juan with a cocky attitude he didn't get my order right and told me to go around again I ordered a large fruit punch and a large cup of ice and 2 hamburger patties I didn't get hamburger patties on first order had to go back thru drive thru to pick up patties he told me I was short Both times first time a dollar the second time same thing I told him the coin was a quarter dollar and said first time I gave u a quarter dollar so u overcharged me he said I know u gave me one first time which I doubt cuz I paid a dollar extra he said I was short

Around 8:00am I went to this jack n the box location just to get a quick bite to eat, I ordered two chicken sandwiches off your value menu. I Then went to the restroom to wash my hands I noticed right when I came out my food was already there ready to go.
I then thought wow that's fast went back to my car grabbed one of the sandwiches, and noticed one it's not hot and two the patty was rock hard as if it's been sitting under a heat lamp since the previous night.
I went back in and politely asked for two fresh ones didn't make a fuss or a scene I just wanted two brand new sandwiches, I noticed as they got done and handed me the bag they all stared at me in a weird way.
As if they hoped i wouldn't notice what they did which was in fact they just taking the Patty's off the bread and dropping them back in the oil, now you may ask how do I know this for a fact .
When I pressed my finger on the patty #1 it wasn't hot at all and #2 grease leaked from the chicken patty as I pressed my finger on it, this is contamination and could have well gotten me sick if I had not spit the first bite out . I went back returned the sandwiches and got my money back now I know reading this and your like fine case closed, no as an employee who works at a fast food chain who's big on cleanliness and food hazards and only serves fresh products.
I'd expect from other fast food chain locations to do the same but I cannot say the same for this one. Something needs to be done about them doing that because that could get someone very sick and potentially cause death and you guys being left witch a huge lawsuit.

to whom it may concern
i like jack in the box
but today i was not able to get service i drive dump truck and can not go though drive thew i always get off to get me breakfast its suppose to open 6 am got there at 630 am
doors were still lock so i walk to the drive thew and ask for the 2 for four special
the only bald headed guy working there said i have drive thew was not about to drive the big truck thew the drive thew i have gone to other jack in the box and was served
walking up to drive thew with no problem but today had bad no service and no breakfast this happen at 410 and starcrest in San Antonio Tx. hope you get this message and teach him good customer service thank you p.s he did see the dump truck [protected]@yahoo.com p.s

I asked him for a chicken sandwich and it has bacon in it..when I realized it has something else in it.. I asked the guy Cesar about it and he said it's bacon.. and I asked him.. I ordered chicken and why they added bacon in it.. so he said.. this is how it is.. it comes with bacon and didn't even exchange
Or refund me.. he was a kid but not trained.. Will never visit jack in the box again..

We were ordering our food and the person taking our order had an attitude from the start. Then when my husband got tired of hearing her yell at him he yelled back and that's when she refused to take our order. We pulled up to the window where she aggressively opened the window and the first things out of her mouth were "you can't talk to me like that!" Then he told her "why not? You were yelling at me first, it's ok for you to yell but I can't?! Then she proceeded to yell at him and told him that she didn't take our order and wouldn't be taking our order. Then she slammed the window and walked away. My husband honked to get her to come back and when she did she yelled at him "what drink do you want?!" Then my husband asked her for her managers number and she ripped up some receipt and gave it to us. The employee name on the recipes says Rochelle but the name that she gave us was Mary! I'm just tired of having this lady have an attitude anytime we pull up to order. If she's rude to us she's obviously rude to other people and I don't understand why she has a job in customer service when she clearly can't handle it. I am really upset because this isn't the first incident with this person and I want something done!

Hello,
Today I ordered some Spicy Chicken strips at our local Jack in the box drive thru. I was shocked to find on one of them. I am only bring this to your attention because it is obviously dangerous! It actually inflicted pain on me due to the fact the bone got stuck between my teeth(Gap). I sure was not expecting any sharp, broken bones in a chicken strip and did not try to finish eating it. I tried to show what happened in
some pictures- attached!
I included a few pictures and the receipt. You may want to investigate this further to prevent any other potentially harmful accidents.

Please keep me posted on this incident, or if I need to contact the restaurant as well.

Matthew Covey
5733 Bell Road
Redding, Ca. 96001

[protected]

Restaurant: Jack in the box #136, Dana Drive, Redding, Ca. 530.222.5520

We visited store #4372 in Oakhurst Ca on 08/13/19. Being a customer for over 45 years and a former restaurant manager, I was shocked to see home made colorful signage facing me on the menu area that should be in view of employees only! These signs refer to being better at customer service, that's great, but now I feel like I was at a Mom & Pop restaurant. This is totally inappropriate! Please investigate. Thank You
Don Downes
47869 Willow Pond Rd
Coarsegold Ca 93614
[protected]