Invitation Homes review: They don't care about their residents.

THEY DO NOT CARE ABOUT THEIR RESIDENTS. (If you rent with them, keep records of everything and record all conversations—legally.)
(I have phone call recordings that are legally obtained, emails, texts from invitation homes emails, pictures and videos of the floors.)
*** If this gets enough attention, I will make a TikTok series talking about my experience with the phone call conversations and all the other evidence***
We’ve lived here for almost seven years now, and my patience has run out. My mental health can’t take it anymore.
We had a few issues with them throughout the years, but this review is about the flooring issue we’ve been trying to get solved for EIGHT MONTHS.
Last summer, I called because the new floors they put in blew up. It was hot, and the floors ballooned. (Getting those floors fixed was a separate unpleasant adventure of its own.) Their maintenance guy came in, looked at them, and said they were fine. Fast forward a few months to March, a crack formed in our dining room – a heavily trafficked place in the home. Someone came in to look at the crack and said that, yes, the hole needs to be fixed.
After that, we had about four other vendors come in to look at that same crack. Each time, we have to be home, take days off work, and lose money. Invitations Homes doesn’t care because they want to save money for themselves.
At one point, we had a vendor come in with floors, ready to fix them. Great. Nope. They brought the wrong floor pieces, so they had to leave. Weeks pass by, and we hear nothing. Confused by the silence, I call them. According to the call center employee, the customer cancelled the work order – we didn’t- so I ask the local office to call me.
When the local office called me, they said that it was the office that cancelled the work order because the damage was cosmetic. (I will attach a video of the damage, so you can decide if it’s cosmetic.) The question remains: Why did they have a vendor come in to fix the floors to begin with and then suddenly claim it was cosmetic? I never got the answer to that question.
They transferred me to John. I spoke with him on the phone. He asked me to email him the video. I did. He said he couldn’t open it, so I asked what format he wanted. He didn’t answer that question and asked for pictures instead. I sent him pictures.
I still don’t understand how we had so many vendors come in, and no one got them a video and pictures.
John said he would reach out to his management, and that was it. He replied maybe once or twice to my emails. I emailed him every one to two weeks without any response, reminding him that it’s a safety issue for our kids. (The cracked floor was sharp, and the dining chairs would get caught on it.) No response.
I kept calling until I got a hold of Mike and had to explain the whole thing all over again. Mike said he would look into it and asked me to put in a new work order. That was odd to me, but I did. A few days later, I got a text from a vendor saying that they got a work order for “urgent flooring repair”. Again, I’m confused, because how is this suddenly urgent when we’ve been dealing with it since March?
Anyway, I told them to come over. We’ll make time.
Additional information before I continue: A few weeks prior, we had a laundry gasket leak, and because of the way it’s built, not a single drop ended up on the floor, but it all went into the wall and into the ceiling in the kitchen. At that point, when I got the text, we were waiting for a call to get someone to fix the moisture problem—that was also taking a while because they needed more information. Oh, and they tried to charge us $375 for the gasket repair.
So, these vendors come over, and they tell me they are here for the moisture problem and they are going to rip out the floors. I asked them, “Are you here for the floors or the ceiling?” Just to be clear. They looked very confused, so they went back to call their boss. After coming back, they said they could do both.
Okay. Cool. FINALLY, we are getting some work done. (Joke is on me for being so optimistic.)
Mike calls me while these guys have already ripped out a section of the floors and are cutting a hole in the ceiling. He said, “Hey, can I have someone come over tomorrow to look at the crack you are complaining about?” As you can imagine, I am confused because what do you mean?
I told him that I have people at the house, ripping things apart. He tells me that there shouldn’t be anyone at the house doing anything. DEAR LORD! The panic attack that I had at the moment was real.
He tells these people to stop working and sends them away – holes in the floor and ceiling still there. (Apparently, their third-party company approved it, but he didn’t.)
The same day, he sent Phoenix over to look at what had been done. While he’s there, I showed him a video of the damage. He said, “Yeah, it’s definitely not cosmetic.”
A few weeks later, they fixed the floors, so I emailed Priscila about a concession. She said they would review it. Two weeks passed, and she said that after a THOROUGH investigation, they would not give us a concession because the floors were ripped open Sep 17th-October 1st, not March, and the room was deemed usable. THOSE ARE ALL LIES. I sent her a phone call recording from the summer in which I asked the representative to go over everything in detail, including the work order put in LAST SUMMER.
She still insisted that the house was livable, and that’s why no concession will be given. Under the bridge in Seattle is livable as well, but those people don’t pay 3k per month.
If you want to be treated like that, rent with Invitation Homes.