Kairos Living
reviews and complaints

They are liars and all they care about is your money. Our air conditioning was out for two weeks because they would argue and refuse to send a technician on the days they deigned to respond at all. When the technician did arrive he told ** that the problem had been had happened to several other houses in the area during the recent electrical storms and was due to a power surge and in no way caused by the tenant. Kairos living on the other hand informed us that his report says that it was our fault. When we asked to see this report, they informed ** that we didn't have the right to appeal their decision. They made no mention of the report and have so far refused to provide ** a copy of it. These people are thieves and criminals do not rent from them!

I applied for a home in the *** area my credit *** is a 780 Ive been on my job over 7 years I make 5 times the rent I provided ck Stubs as well as bank statement but because my job is relocating me from *** to our *** location I was told by Kairos that I required a guarantors which is insane I meet all requirements as describe on there list of qualifications after reaching out for a week getting several different reps that hardly speak English I was told that my employer can provide them with my relocation offer just to wake up to a email requesting my guarantors information be sent in its been 3 weeks of running around this is ridiculous

They have stolen over $1500 from us and will not help to return it. We have had 3 different plumbers say the same thing that we need our pipes replaced. Even after several flooding incidents involving sewage back up, kairos has made no effort to get this resolved. When I try calling, I am often sent to voicemail or just left on hold. I called them 11 times once to pay rent and they did not pick up the phone. They will not trim the trees even though they pose a fire a structural hazard. It is rare to be able to talk to someone other than their call center which has no authority to help solve problems. I feel like this is the biggest mistake I have ever made by signing a contract with this company.

This company treats emergencies like a joke. I put in an emergency work order on the 7th of June and nothing has been done about it. In the meantime I have notified them that I will not be paying rent until they do, but they have been forcing us to pay rent regardless, completely spitting on our rights as tenants and completely going against their own lease which clearly states that the rent must be reduced by the amount equivalent to the unusable part of the house...which they have NOT done and have been forcing us to pay rent in FULL. They wait until the very last second to send a 3 day warning, when they know it's too late for you to do anything about it because the next months rent will also be due. This company is just another greedy corporate landlord.

Attempting to find out why I wasn't approved has been atrocious. They go through a third party for the credit check and that's fine, however when you request your screening information from that third party it gives little to no clarification as to specific reasons for denial. It does state that Kairos makes the final decision, yet a Kairos representative told me that they simply take what the report says and don't change that decision. I called and requested help in what needs to happen to get approved and the response I received was "I would recommend improving your credit". Okay, I asked what the required credit history is. The response I received was "we don't have any specific requirements". Interesting, then please explain why I was denied... They couldn't.

I wish i would have seen all of these negative reviews a couple weeks ago. I am now happy that i am not the only person that is going through it with this company. And my case seems even worse because i have not even moved into the home and now trying to get out of this lease due to being told everything would be ready for me to move in and to find out it is not. And just like everyone else is stating, i could not get the ones in charge on the phone. I would get a new person each call who all said the same thing, "im sorry about your issue, i am reaching out to the property mgr now. They will call you back shortly." 2 weeks go by and i called 4-5 times per day and the same statement is said. I am now just wanting to wash my hands with this company but im being told i dont get my $1500 deposit back at all when it was their negligence, not mine. We will see about this.

If I could zero stars I absolutely would. DO NOT RENT FROM THIS COMPANY! You can never reach anyone via email, their app or by phone. I have made repeated requests for someone to contact me and to this date, NOTHING! Deal with a local property management company, this company cares nothing about their tenants! I informed them of my intended move out for the end of the lease way back in August last year and they claim it was not received and say they will charge me for their negligence and trying to talk to anyone about it is an act of congress! Why? It has been complicated since we moved in with maintenance issues, uncompleted screen door replacement, and without heat for 3 days during a blizzard in February because the furnace was condemned. Throughout the lease of 1 year it has been horrible. I'm happy to move and encourage others to stay away from this company!

I am military and have rented many a home. Kairos Living is the absolute worst company I have ever dealt with. The homes in which you rent are cheap. I have had more maintenance issues in this house than I've ever had in all my homes combined and have only been living in said house for less than a year. I went three weeks without a working refrigerator before someone was finally contacted to come out. I went without hot water for a week once. I currently have a leaking roof and yet no one has been out to inspect for two months. Once, after calling, I was told by the representative they were sorry but everyone in the neighborhood was dealing with the same thing - one of my neighbors went without a working stove for an entire month - because they could not contact the home builder. Once, I was locked out of the house due to the keypad not working properly and called Emergency Maintenance and was informed that was not an emergency maintenance request. This is the absolute worst rental agency to work with and I would advise to rent with someone else.

Kairos bought our property and I knew right away I wasn't going to sign a new lease with them. They are horrible people to deal with if you can even get a hold of anyone. I was told and had email confirmation to abide by my current lease management company that said to leave in good condition and when I left my property it was in better condition then when I moved in. Kairos has a list of demands for when you move out and as stated I was told to abide by my lease that was in place yet they still tried to charge me for outrageous things such as removing brick that was there when we moved in. Also they overtook my rental 2 weeks prior to my move out day bc we did move out a month prior but I took my time to move and was going there to clean up more like use magic eraser for a couple of scuffs on the wall and grape a few other items I forgot but when I went there they changed the locks. I also paid for *** protection as.my security deposit and paid monthly for them but Kairos would not file the claim and told me to contact them and lease lock will not talk to renters. So I paid for a service I didn't get to use and was being charged for items that were there initially when I moved in. Also color matching of paint that was done by previous management maintenance man. This company is a scam. I would live in my car before doing business with them.

Right now I don't know if I want to continue with them. After receiving an email about how they want to continue with proceeding with me through regular way or through housing ( section 8). I submitted my housing information via email. Mind you that you not suppose to sign and date unless you are approve. Less than 24 hours after giving my information. I go onto the website and it stated "it no longer available". Me being the worry person during this time after covid. Need a place to stay with my family. I call, to get its no longer available. I ask, is it not available to me because I still going forward or you guys gave it to someone else. Keep here I'm sorry it not available. I ask again how can you offer a statement on proceeding but turn around and give it to someone else. The person I'm speaking too right now as I write this is *** and trying to get me a call back. We been on the phone for an hour without clarification that it not available due to me accepting or they sent out mass emails to who ever say yes and pay first. When it against the law to do.. that scam and not going for it.. UPDATED: it's now 9:03 am cst. And still now property manager have taking over the call. For her to finally tell me that they gave it to someone else because i sent my information in too late. How when i did it with the same 24 hours and i had called when I received and verbally advise them. THIS IS A SCAM! I will be reaching out to an attorney l.

This is the worst company I have ever dealt with in regards of rental properties or rentals. I have managed rental properties and been in the business of helping others with theirs. Its beginning to look at the property with a with a code. They charge you nickel and dime a month and the new show lease they add every little fee smart home on all you get is to access the lock from your phone if thats $79 a month for a smart home. Initially after I moved in my outside was infested absolutely and tested with small cockroaches where the land was disturbed. I had sent pictures or videos them outside I even bought stuff and sprayed which it shouldve been up to the company. I also woke up to a loud bang I. The middle of the night to the large wall mirror falling off the bathroom sink wall. Emailed and submitted requests with pictures showing it had fallen. ( house was built fast and many short cuts were taken. My yearly lease was up after one year, I received a letter for over 6 grand in fees- deductions and leaving trash - cleaning fee- and $697 fee for god knows what. My deposit was not refunded as this place is a scam and I know *** well the place was immaculate when I left I even mopped and cleaned the garage floor. Mud/ painted the small nail holes. It was clean! They charge for normal wear and tear. Repainting when it legally has to be done. Pet carpet fee when had no pets. And over $500 for the mirror that was nit in my control! Stay away!

I read and read and read all these comments and when I say theyre ALL spit on theyre all spit on. The area I live in has been through several ownership. The original was all about their tenants and their property. Unfortunately when the father passed the son sold it. The company that bought was in wayyyyuyu tooo much of a hurry to sell again. Then long and behold here we have the great Kaiross (BullS%$&t). From DAY ONE we have issues getting basic maintenance handled. The home itself needs to be updated. The bathrooms are atrocious ran down and disgusting. No matter how much we clean the stains doesnt go away. The previous tenant was a freaking chimney. Weve spent hundreds on getting the air cleaned from all the built up cigarette smoke painted into the home. The supposedly updates were (clearing throat) a stainless steel super small fridge a stove and a SUPER SUPER SUPER SMALL DISHWASHER. The cabinets are old super sticky with build up grime and grease. The sink continues to leak. When it rains the front door becomes a swimming pool where all the water runs down and recess at the front door. My bedroom window blows in when its wi su. I can go on and on and I have photos to prove all this at move in and current. Kairos you need to fix each home accordingly to match the requested inflated rent. I would pay if the home matched the prices. The homes are run run run down and you need to seriously upgrade each ho e occupied or not. . I moved in to that complex back in 2010 moved out because needed to downsize but had to upsize again and we liked the area so we moved back. But this needs to be addressed.

If I could give negative stars I would. Kairos is horrible. When we moved in we had no heat or hot water. Come to find out due to the water heater guy having a hunch that the main power line was cut and the home was only getting enough voltage to turn some lights on. House was also dirty when we moved in, like they never sent a cleaner after the builder or someone to inspect before we moved in. We also were never provided a key to the back door. When the builder was here fixing some problems since this is a new house, I asked and he checked his master key and Kairos never changed the lock so anyone with a master key could have come into our house. Took months of asking & discovering the master key still on to get them to get a locksmith out to get a backdoor key. Now this month we have ***, who they use for water since the lease states water has to stay in their name, trying to charge us for *** electric bi and they are like go talk to Kairos. I've reached out to them and provided proof of residency with the start date ofy service but it's not good enough for *** so have now gotten on *** 4x in 2days to get with ***. They have become non-responsive. Also, the *** rules were never provided but found online and told them of some violations such as street parking & basketball goals which are in the way all the time and I'm tired of slamming on brakes to avoid kids in the road for a goal that isn't supposed to be there, they are also non-responsive. It's one thing after the other with this company, plus more I don't have room to put in here and we've only been here 3 months.

Upon moving in, I noticed that the smell I'd encountered in fridge was from dead maggots vents (which is why even with bleach the smell remained). This may have caused the fridge to stop getting cold. My lease started June 11th. A tech came out & said it should be replaced because of the maggots as a safety concern & so did *** I voiced my concerns several times about how even if the fridge is fixed, the smell is still there and I don't want to put food in the fridge because I don't want my food smelling that way. They told me if the technician can fix it, they won't replace it, even with knowing my concerns. I've been having to eat out just to feed 4 kids which is expensive. It isn't fair to have paid rent & transferred utilities only to not fully be able to move in.7-3-22 I've had more issues & there's still a lack of urgency with my issues. My kids have had to suffer as well. Every issue I've had are things that normal landlords resolve right after a move-out but DEFINITELY BEFORE a NEW tenant. These Situations occur b/c they're out of state & don't have a rep from the company check to see if vendors that were paid did the work correctly. Received fridge & new AC unit on 7-8-22 & vendor cracked a pipe. They came to fix it but hot water was still out. I informed Kairos as I waited for the vendor to come back. 7-9-22, still hadn't heard from anyone. I used *** to do it myself, yet it still isn't as hot & water pressure isn't as high. I called the *** maintenance line only to be told that there was no one who could come "at that hour". I've had a similar situation w/ previous landlord but b/c it was an EMGENCY that'd make a dwelling uninhabitable, someone came out w/i 2-4 hrs. Now 7-11-22 & Kairos informed me that they aren't in control of timeframe work orders are fulfilled. I've contacted news and *** Floor boards from busted pipe are starting to have mildew smell. They don't care about well-being tenants long as they get their $$.

Absolutely the most horrible company Ive ever worked with! I never leave reviews but I am blown away by the blatant rudeness of this company!Jairos Living bought the rental I was in from the previous property management company. At first; I thought they were great; that was until I moved out! I left the home SPOTLESS and perfect Actually better than when I moved inAfter I moved out I got the email that they charged me for the trash can I left on the curb for the city to pick up the trash WEIRD! Now, this one set me off they removed the security system that the builder put in and charged me for removing it.. I actually had to find a picture from when the house was posted for sale and send it to them, they wouldnt search that themselves LAZY Ok and this is why I am DONE and writing this review.After they got The picture of the security system being there before I was; they emailed me and said they will pass that to the people that cut my check back for my security deposit.I didnt hear anything from them about my check so I called them. They said it was sent back in May, sooo 7 weeks later and still no check! I called and Was told *** would call me back but he never called me back. I emailed him and called the company yet again and got his voicemail. This was getting ridiculous! Finally *** emailed me and gave me A tracking number for *** The tracking number said it was sent late May this is late July and I still have not received the check and according to the tracking number it is still in Illinois WEIRD AGAIN!I emailed that to *** and he told me he would cancel that and get me a new tracking number. I had to email him again asking him what the tracking number was because he still has not told me and he still has not replied. I dont know if they think Im just gonna go away and not get my $1800 deposit back but that is the last thing thats going to happen! They have no problem taking your money but will not give you your money back in a timely manner when it was only supposed to take 30 days we are now at almost 3 months!

I have completed an online application for a home in ***, *** and I am getting a complete run around as to why the Rental Qualification documents that is required to be signed is not being honored. For starters, I have provided the necessary documentation for employment verification and was told by multiple representatives that Kairo Living calls the emplyoer to verify employment, so why does my credit screening say something completely different? Second, I am not given the option to pay an increased deposit, when it is clearly stated in criteria 5 of the Rental Qualification document, time stamped with my signature, and in bold "Scores that are considered moderate to high risk *** result in a more detailed credit history review and/or an increased security deposit." The only option I am being given is to add a guarantor to my application. No consideration to what I have been attempting to provide. I was told that Kairos Living works with companies that can act as a guarantor, but they will not provide me a list, found my own guarantor company, but they will not accept that company, asked to pay double deposit attempting to honor the signed Rental Criteria document, was told that was not an option. Now, the last phone conversation, dated January 18, 2022 at 1:14 pm, I presented the question again, "Pleas explain why the increased security deposit is not an option for me after I have signed a document stating that *** be a result in a moderate to high risk credit. The representative hung up on me. No response, no call back from the company, just straight hung up on me. At this point, I do not want to rent from a company that cannot and will not work with individuals who are doing the best they can to satisfy the requirements of obtaining a lease. I have done everything I could to work with them, and now I am being hung up on. These fly by excuses are becoming annoying, and you can tell the agents do not know what they are doing. Felt it best to report this due to the unprofessionalism I am seeing. If they continue this way, I cannot see any house being rented out in this area.