Invitation Homes review: Poor experiences

The only reason I'm giving this company a one-star rating is because I can't go any lower. But to be clear — Invitation Homes doesn’t deserve a zero; it deserves a negative score.

I've lived in my rental property since 2018, and due to circumstances beyond my control, I had to keep renewing my lease. I can’t speak for all Invitation Homes locations, but the team in Florida has been absolutely horrendous.

Since 2018, I’ve had a toilet leak that they supposedly “fixed” multiple times. It kept leaking. Eventually, I just put a towel down and lived with it. The garbage disposal stopped working — so I stopped using it. The dishwasher also didn’t work — again, I stopped using it. These issues have persisted since 2018.

The refrigerator leaked for years. After numerous maintenance visits, they finally fixed it. I got so tired of dealing with this company that I began using my own money to repair appliances, just so I could live somewhat normally. But the problems never stopped.

The AC unit had a leak that caused water damage in the second bathroom. I called. I emailed. I asked for help — no one came. Not until the entire roof collapsed. That’s when they finally came to fix the AC. They left the bathroom full of dust, mold, and who knows what else, circulating through the home for weeks. Eventually, they returned to clean up, but then left the space open for another extended period before finally completing the repair.

The roof over the main bedroom also leaked. They left that issue unresolved for a long time. Then they claimed it was patched — only for it to leak again. That repair also took ages, all while I had to live with a leaking roof. Yet rent had to be paid on time. There was absolutely no care, urgency, or compassion from this horrific company.

With my latest lease renewal, I decided this would be my last year. I put in a work order to fix ongoing issues: the leaking toilet, a leaking kitchen sink (which also affected the non-working garbage disposal), and a cabinet door that had fallen off the hinges. I expected to be charged for the cabinet door — that was caused by my kids. But Invitation Homes went further. They charged me for the faucet leak and the garbage disposal — neither of which were my fault. They even added a fee claiming someone came to the property and no one was home.

That’s a lie. I work from home. I have a Ring doorbell and exterior cameras. No one came. Period.

Still, Invitation Homes added over $200 in fees to my rent. This isn’t the first time. In previous months, fees were added and I was told to reach out to Cynthia Anglade. I have email proof of multiple attempts — not one response. No acknowledgment. Just silence.

I know this is a long review, but I STRONGLY suggest staying far, far away from this company. Do yourself a favor and rent from someone else. Honestly, even a motel would treat you better than Invitation Homes.