Dwell Property Management
reviews and complaints

I cannot stress enough how terrible my experience has been with Dwell Property Management. The previous strata council members made the grave mistake of choosing them primarily based on cost, as Dwell submitted a bid under market value and secured the contract with us. Little did we know, this decision would haunt us for months.

During the first six months, Dwell seemed somewhat reasonable, but it quickly spiraled downhill from there. The quality of their service went from bad to absolutely abysmal. It's like the old saying goes, "Don't expect 2-star service if you pay for a 1-star hotel." In this case, we didn't even get the 1-star treatment we paid for.

The situation got so out of hand that residents in the building are taking legal action against Dwell. I personally had to endure dealing with our property manager, Dwell's upper management, and even escalated the issue to the highest levels. I was even prepared to take them to court, but thankfully, we found a way to terminate our association with Dwell.

My advice to anyone considering hiring Dwell Property Management is to think twice and do your research. Google their rating and read the reviews from others who have suffered under their mismanagement. If you're still contemplating hiring them, be prepared to subject everyone in your building to an incredibly challenging and frustrating experience.

Save yourself the trouble and look elsewhere for a property management company that actually values its clients and provides the service they promise. Dwell Property Management is a disaster waiting to happen, and I wouldn't wish the nightmare we went through on anyone.

Dwell Property Management has been taking care of our townhouse complex for almost 5 years now and they always do an exceptional job. Our PM, ***, is really great to work with. He always takes care of any issue or question we have quickly and professionally. He's really good at finding the best solutions for any problems our old complex has. I would definitely recommend Dwell Property Management and *** to any strata. It was the best decision we ever made! Thanks for all your hard work and support.

I'm the boss of our Strata Council and we work with Dwell Property Management. *** is always there when we need him, and he's fast to get the info we need, talk to service providers to fix problems, and get quotes for work. This year, *** and the Strata Council got a great deal on our insurance and lower deductibles than last year. We, the Strata Council, want to keep working with Dwell ***.

i am the property manager for my complex in north vancouver. a few years ago we switched from another property management company to dwell property management and it has made all the difference in protecting the owners' most important asset. my property manager is vested in the successful operation of the building and through his actions demonstrates a level of care and expertise that i have never experienced with any other property manager. these values and competence are shared throughout the company as our onboarding experience was skillfully handled by the business development manager. i am so happy we made the switch!

Me and my family have been living in one of the three apartment buildings managed by Dwell Property Management since 2011. We are really happy with their service. Our Property Manager, ***, is always there to help us out. He is not only friendly but also very knowledgeable and efficient. He is a real professional. We highly recommend Dwell Property Management.

I was suprised to read some bad reviews about Dwell Prop. Mgmt. Our Strata has been working with them for a few years now and we've been really happy with their service. Our Property Mgr., *** is great. He's professional, friendly, always available, listens well, asks questions when needed and gives good suggestions. He's also really easy to work with. We can reach him outside of office hours and he's always really helpful, fast and efficient. None of us on Strata have had any complaints about Dwell ***...we love working with them, especially the hands-on approach *** takes. Our Strata has been running more efficiently since we changed to them. We're saving money and the speed at which issues/problems get resolved or work done, is impressive. Dwell has a great online system which allows owners to check their account, get updates, make changes to personal info., access relevant Strata legislation both Provincially and specific to our Strata as well as good email updates from them to owners. I would definitely recommend Dwell and *** to other Strata looking for change.

Dwell Property Management is not a good company to work with. Our building needed a new roof deck and the strata council decided to extend it over 2 units without consulting any of the owners. The property manager was supposed to get 2 additional quotes but didn't, so the council went ahead with the one quote they had. When I found out they were going to build over my unit, I contacted the council and the property manager, but they didn't respond. The work was started without a permit and I had to contact the city to stop it. After months of asking, I finally got an invoice for plants that were purchased for the new roof deck. The property management company also released an upfront payment for an extension that was never built and I haven't seen any evidence that it was refunded. They never acted in the best interest of the owners and the building, and their recording of the minutes was inaccurate. I brought this up with their superiors, but they didn't seem to care. Don't work with Dwell Property Management.

I have enjoyed an excellent relationship with my property manager ***- he was always professional and always represented the needs of the homeowners well. He never hesitated in responding to questions or concerns,which was greatly appreciated.

This management company is very good at creating falsehood narrative and failed to deliver many services that I paid through my monthly strata fee. Do your homework diligently before you hire them

Our Dwell Property manager is *** He does an excellent job managing all aspects of our Strata. He is quick to have repairs completed, has done an outstanding job maintaining and keeps our complex fresh and up to date. He has an outstanding schedule for our complex for any major maintenance that needs to be scheduled, this year and years to come. Any complaints we may have *** takes care of them quickly and with a smile. Dwell is an outstanding company and I would highly recommend them to anyone.

Absolute worst in customer service. ZERO star if there was such an option. There is no communication between owners and this company. Good luck trying to get an answer or explanation from them. The PM, ***, has yet to reply to any of my emails. Very rude of her. Not from her words, but from her SILENCE There has not even been an acknowledgment that she received my questions and concerns. *** Advice to anybody wanting to hire this company: Forget it and look somewhere else. dWell is dUnwell.

Worst service I came across in my life! Won't let me leave less than 1 star. If I could, I would actually remove all the stars that were given so far. Our property manager *** is either ignoring you or when he finally get's back to you, his replies are always an insult. On several occasions he hired wrong company for the job and of course our strata had to pay for it. His favourite thing to reply is "Nobody else is complaining" if you want something fixed. Our light fixture is on "back order" for years now and most recently he is for weeks and weeks successfully ignoring broken power outlet in the hallway that was fried when there was a leak from one of the units. Planters outside our units are in a horrible state ***. Please do yourself a favour and never, EVER hire this company.

I have never been treated with such disrespect following concerns after water damage to my property. The property manager has not fully responded to numerous emails but gets all defensive and tries to blame me after stating I would proceed with a procedure with confirmation of my contractor being told "I don't care what your contractor opinion" . I have caught him full on misleading and saying things untrue ***. They state the only way to communicate with my strata is through the property manager, however he has not conveyed everything and things have been missed on numerous occasions. I have hired contractors and in email he clearly states he doesn't care what my trusted contractors think or say. I trust them, dwell has done nothing but create issues between myself and the strata. I do not have a issue with the strata I have a issue with the conveyance of my concerns and the lack of professionalism and respect to myself and contractors I have sourced by the property manager . As well as I have been sent emails that were intended for inter office which in light make me feel like I am unwelcome in my property and if any future concerns were to be brought up I would be denied or blacklisted. Do your research. ***. I have tried on numerous occasions and been told either only email converse and my phone calls and voicemails have been ignored

Dwell is our managment compny. Jason G is the boss who runs our strata. The reason for this complaint is that *** G has not answered any of our latest communications, neither by email nor by phone. Despite all my attempts to get info to which I am legally entitled, as well as the explanation of why the processes have not been carried out as established by law, Mr. G has chosen only to ignore all requests made in a polite, cordial manner and legally founded. The purpose of this complaint is to politely request that *** G do his job that he is legally required to do. Thank you.

We own a condo and been having plumbing problems for more than 2 weeks. The strata manager hasn't fixed it yet. Water is coming up from the kitchen sink and it could overflow. We called a plumber like the strata manager said, but it didn't help. Other tenants had the same problem and said hydro flushing is needed. We sent pictures and a report from the plumber to the strata manager. For now, the pipe under the sink is closed so tenants can't use it. Hydro flushing was supposed to happen on April 5th, but we asked for it to be sooner because tenants can't live like this. The strata manager sent another plumber, but it's probably a building issue. The strata manager hasn't replied to our emails yet.

I needed a form from Dwell Property Management, so I contacted the property manager. He sent me the wrong form, and I had trouble figuring out which option to choose. I tried calling the management office for help, but no one answered, and there was no option to leave a message. I tried many times over the course of a week, but no luck. I even tried other departments, but they just transferred me to the same extension that didn't answer. Finally, I talked to the property manager, and he told me to choose an option. I chose the one I thought was best, but then I had trouble sending the form. I tried calling again, but still no answer. So, I decided to mail the form, but the company claims they never received it. I put my return address on the envelope, and it never came back to me, so I don't know what happened to it. After a week of not hearing back from the company, I tried calling again. Finally, someone named Maria called me back, but they charged me over $100 for the form. If they had contacted me while I was filling out the form, I wouldn't have purchased it. Maria said she couldn't determine the cost, which I found frustrating. The owner/manager hasn't returned my call, which I think is rude.

I asked for a certificate for my apartment in a building managed by Dwell Property Management. I sent an email and they said it would take 5 business days to get it. But when I went to pick it up, they made me wait for more than 30 minutes and then said they couldn't give it to me and would email it instead. They said the property manager needed to sign it first, but they weren't there. They also made me pay extra money that wasn't on the original form. One of the workers even coughed on my documents, which is not cool during covid. They were very unprofessional and I'm not happy with their service.