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TurboTax review: Turbo tax is no longer user friendly.. Bye bye turbo tax ( 1 comment)

S
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6:06 pm EST
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Forget about "expert" help unless you don't mind waiting for 40 minutes to actually get help. I could not find where to input estimated tax data. After over 30 minutes waiting the "Expert" also had trouble finding it. She did, after several tries, but I never would have as it was in a place that only an "expert" could find.

I also had issues with auto populating numbers that I did not input and numbers changing between sessions. WTH!

The main issue is that it is no longer user friendly. Very difficult to navigate and not logically organized. What happened? It was always so easy in the past.

Recommendation: use a different service

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Ray Cortopassi
US
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Feb 18, 2026 10:02 pm EST
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Same experience today. Could not find where to enter my estimated taxes. The turbo helper told me to go through "search" and then "jump to estimated taxes".
I have used TT tax for 6 years but this year is awful. I am going to go to a local CPA.

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  5. Stan
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    Feb 18, 2026
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