Intelcom Express
reviews and complaints

I have had problems with Intelcom since they started delivering to my area about a year ago. I am currently trying to submit a complaint on a new package that has been delayed 3 times. Every day, "out for delivery" followed by "your package could not be delivered." This pattern happens for 70% of my packages. I wish I could select a different delivery pathway. I live rurally and the drivers do not like coming here - I know that because I have been told by several. I have been asked for money by a driver, I have been asked by a driver if I wouldn't mind picking a place in town I could go get my packages from (20 min away). I live a few miles off a main highway and in the past when I have gotten ahold of supervisors they have seemed competent and responsive, but the issues persist. The call center is hit or miss. It's always 30 minutes to get an issue discussed, regardless of effective outcome or not. Always. When it's a miss it is stroke inducing bad. Even when the call taker responds appropriately it's a 50% chance they will escalate it properly and that a supervisor will call. When you do FINALLY get a Supervisor calling if you miss the call the message usually directs me to call in again or they say they will call again - but no idea of when. Sometimes they do. I am currently at over 30 days waiting for a Supervisor to connect with me. One called when I was going to sleep, I answered and nearly begged him to call back. He promised he would. A week later he did, I missed it, he left a message to call the call center (and left the wrong number). It's insane. I did call the call center again, twice, still no contact.

I try to submit on their website but the form does not submit. I have tried over 50 times. I have tried clearing all browser history and cache and cookies. I have tried new browsers. I have tried new devices and private browsers. None submit. They let you enter all the data and click submit, the page fades a little and stays like that. When it does submit - I have tried other issues (reporting website issues) that have gone through - a message pops up to confirm. Have received no response to the website complaint - though it's only been 48 hours.

Current package issue is INTLCMD259509293 but even if it shows up - that's not the key issue. But this company REQUIRES a package ID to even take a complaint. It's insane. Absolutely Ridiculous customer service processes. Seems to be intentionally designed to reduce customer issue resolution and induce strokes.

I ordered my package in December it was out for delivery Dec 20. My husband was home the entire day and they happened to say “problem with delivery” every other Amazon package doesn’t have a problem getting left at the door especially when my husband is home. I now have received no updates on my package or it’s whereabouts and the customer service is absolute trash. They have no extra resources to deal with and are impossible to reach. Looking at other reviews online they can’t even receive a one star review.

According to Amazon, this product was apparently lost in transit.. had I not contacted Amazon to request information about the late delivery, I would have never received my package.. it was last delivered in Nepean. Amazon refunded me, but nothing has been done about the reason for my package suddenly disappearing. It was first listed lost, then in the letter it was listed unsatisfactory, which is false.. It’s an expensive item and

it was a Christmas gift that my daughter will never receive. I would like this problem to be investigated

Name: Debra Knol

Address: 5946 Star Road

Vernon, BC

V1B 3P4

The package is from Amazon and was to be delivered on December 24,2022

I received an email saying an attempt to deliver was made but it failed and the package was returned to the warehouse. It was supposed to be delivered the next day. Today is December 27,2022 and still no package. WHERE IS MY PACKAGE. Please send me a text or email as to when you will DELIVER.

This list of events speaks for itself.

November 25 - Ordered 2 Christmas trees from Hudson's Bay for our lobbies in our towers.

Dec 2 - I call customer service. receive THE WORST customer service I have ever known. I thought I had the wrong number. He says package will arrive today.

Dec 13 - Intelcom email message = scheduled for delivery in next 3 hours by our driver M... (needless to say, I stay in)

Dec 14 - I enquire about package

Dec 15 - I enquire about package

Dec 18 - Intelcom email message - scheduled for delivery in next 3 hours by our driver T...

Dec 19 - Intelcom email message - package has been delivered. Proof of delivery = outside picture of our lobby doors with concierge sitting inside, NO PACKAGES in photo and none delivered. No attempt to get concierge's attention.

Dec 19 - I ask to make an official complaint. Have to date HEARD NOTHING BACK!

Dec 24 - Intelcom email message

- your package has been received at depot ie. back to square one!

Oh, and 2 other packages were sent during this time. One was left on a lobby table and one left right outside my door. Anyone could have taken those packages. They should have taken packages to concierge.

I want something to be done about this. We never got our trees and I will be calling The Bay and Intelcom about this - again.

First my package got loss and came one week after the time they confirm time of deliveries. After a week they did deliver it at my job pas t the time of closing time like it was mention on Amazon, and they left it in front of a side door on the floor. When I came in today, the package was under 2 foot of snow, and it is by pure luck that I saw it. This kind of service is totally unacceptable. If I can, I will ask to get my package from anyone else but your company. Having a package all wet is not something I wish to anyone. No More Intelcom! This incident happens in Saint-Hyacinthe, Quebec, at our car dealership.

This company is the worst, I am unsure if they encourage their drivers to steal the packages or they just hire ex cons. However they claim they will reprimand their drivers for undelivered packages . There is actual video footage of one of their drivers dropping off a package taking a photo of it then picking it up and walking out with it! I know for me this company has provided me photos of locations that where not even my home saying the package was delivered. Something needs to be done

I have waited all day for the past 3 days (today is day 4) and would simply cancel the order but it is a Christmas gift for a 3 year old child.

Drivers do not follow instructions of where to leave parcel even though they must talk to you to get inside the building.

Second delivery from Amazon the driver said the address was wrong and after one hour on hold verified the address was correct with Intelcom dispatch. Driver cannot read or may be mentally challenged. One wonders how this person obtained a valid drivers license.

Intelcom Surrey drivers have lied in the past when making Amazon deliveries and I request NO deliveries by this courier but Amazon ignores this even with Prime subscription. Even when a successful delivery is made to a location, driver is too lazy to go past the lobby of multi floor dwelling.

Intelcom delivery drivers in Surrey continually lie and mislead customers and Amazon. Reflecting negatively on Amazon because Amazon does nothing to correct the actual problem while offering $5 credit or cancel and reorder item for free, the item would arrive after Christmas.

Some Intelcom delivery drivers are disgusting liars who do not appear to value the time of those ordering from Amazon. How can Amazon reward these drivers by actually paying them?

Today, after a big mess round, amazon customer service told me they “have nothing to hide” and believe my package coming from Ontario was directly stolen by Intelcom couriers or by the company as a whole, and that they are currently reviewing their nationwide contract with Intelcom because of a surge in this exact issue all across canada. Upon speaking to Intelcom, they claim my tracking number never existed, but Amazon said they could see that my package left the amazon facility and then was claimed as “damaged/undeliverable” basically immediately upon possesion by Intelcom. To me, it just seems to have disappeared. Talking to intelcom, I got sent to a man with a very strong south indian accent. He argued with me and talked in cirlces and when I asked to speak to another representative or a manager, he said that is not possible, and then proceded to argue with me until he hung up the phone after berating me. It seems even national delivery companies are infiltrated by these indian scam rings.

Attached are photos of the condition in which the contents of my Amazon order was received today. The package was dropped on the cement porch (because I heard it drop to the ground) but it had also been thrown around all day long by the looks of the contents inside. The pictures don't do justice to the actual damage of each can.

Intelcom picked up at 10:55am and package was out for delivery at 12:46

Package was delivered around 3pm.

PS: The driver has still not confirmed the delivery on Amazon (it's now 4:30 pm)

Intelcom is, by far, the most unprofessional, uncaring courier company I have ever come across.

Purchased through Amazon on December12th

Did not care for the phone and notified Amazon the same day.

Was told what to do, which I did,

Got a notice yesterday that my package would be picked up

by 6:00pm. Waited all day did not come. Received another notice

today Dec. 15 that my package would be picked up. Still a no show.

Why tell someone they will come and don't!

The Tracking number is INTLCMR103397068

Stella Braic

Please look into this matter.

Thank You

I have never had a delivery problem. It’s Christmas in like two weeks, and my parcel with three gifts could have easily been stolen tonight. It was left at the stairwell of the building (not even an apartment) If it weren’t for the mandatory photo you have your couriers take I could have been out of three very important Christmas gifts. Not to mention, these buildings are secured and I’m supposed to get a call from the buzzer when Amazon shows up with my parcel (like they always do). Tonight I am very disappointed with the service I got, I was not given updated tracking for two days, I didn’t get an email stating they were on the way, and now they leave it there. Come on. Do better.

Package LPNJA000001150401021. I went to the Intecom warehouse yesterday in Quebec City and they said to me that they can not locate my package. The value of this package is close to 300.00$ and I was charged for it on my credit card. What can I do? The order from Macy’s was X2561248688 and was sent to 141 des Virelais in Quebec City. It was received in Quebec city on December first 2022. This package included three sweaters from Macy’s.

Ordered a package through Amazon prime to be delivered Dec.12, 22. Received a delivery notification from them stating my package had been delivered, without photographed proof. To top it off, according to the tracking info the package had been delivered in a completely different city from which I reside! Calling intelcom gets nowhere as no one knows or cares what's going on and just tells me to call my vendor to re order the product or get a refund! Why would I re order so it can once again be sent through intelcom and not get here?! And if I wanted a refund I wouldn't have ordered in the first place! Shut down intelcom, because you serve no purpose but aggravating consumers.

On December 9, 2022 I went onto Amazon Canada website to check on the status of my package and when I clicked track it said my package was delayed or lost. I copied the tracking number and went into intelcom website to track the package and it showed that the package had been received in Thunder Bay Ontario December 2, 2022 at 12:43 am but after that nothing else has changed and it is December 13, 2022. I live in Kenora Ontario which approx 6/12 hours away from Thunder Bay so it still had farther to come. I was reimbured by Amazon however the items I ordered where Christmas gifts I could not get anywhere else but Amazon and due to delivery could not order again as they would not arrive in time. I have had nothing but issues with intelcom with packages arriving very late. This is the first time I've put in a complaint but anyone else who has ordered from Amazon and used intelcom that I have spoken to is in the same boat with late or lost packages or packages being carelessly delivered and put in strange areas at their residents. I have been in contact with Amazon and complained to them about you also and told them I not sure if I can use Amazon anymore if Intelcom is involved. I make numerous purchases a year through intel come.

My tracking number for the package is INTLCMD182734872

[protected]@shaw.ca

1324 Eighth Street North

Kenora, Ontario P9N2S2

Re : INTLCMR103268755

This is the 2nd time this pick up has been rescheduled and because there is no specific time nor an estimated time during the day for the pick up, I have to stay home the whole day to wait and thus cannot go for errands etc. This is so inconvenient. Is there a place that i can drop the package? I will do it myself if that is the case.

thank you

Ana

[protected]

What a terrible delivery company. O don’t understand why Amazon tolerate such incompetence. I’m now actively looking to buy stuff not on Amazon whenever I can to avoid this company. Out of 4 companies delivering at home they are the only one delivering to the wrong address 100% of the time … not kidding 100% and they don’t give a s…t. They even send me picture of my packages and you can see a different address on the picture … blows my mind

Hello,

I am extremely irritated with your Company, I scheduled a package pick up for my return 4times and all 4 times no one has shown up to get it.

I have missed one day of work and had to go with out pay and have had to sit in my house on four different days and waste the whole day waiting for them to arrive.

This is horrible business practice and you seem to have no care for anyone else's day but your own. I have complained to Amazon all four times as I at this point will do anything I can to get Amazon to find another Company to use or have them go back to Purolater. I never in all the years I have used Amazon (and it’s alot) I have never had the issues with Purolater that I have with you guys.

It is not just this issue, I have had there are many times since I believe 2016 that I have had numerous issues with your Company delivering my packages.

You as a company need to do a whole lot better as Customer satisfaction is what keeps a company in business for the long term.

If you did not have the Amazon contract you would have been out of business long ago due to the Service (or shall I say lack of Service) you provide.

Patricia Alyward

I have bad experience wth Intercom pick up where it says that it will be picked up today and driver never showed up. I rescheduled as per instructions but driver never come to pick up. See below 2 references.

INTLCMR103340579

INTLCMR103341573

Pls call on [protected] to resolve this matter

On Sunday morning I was notified that my parcel would arrive within 3 hours. At 11, I received another email stating an attempt was made to deliver . I proceeded to check my security camera and there was no attempt . I called and complained and they had the gall to record a second attempted delivery which was also a lie. Please don't lie to your customers.