The complaint has been investigated and
resolved to the customer's satisfactionResolved India Yamaha Motor — service maintenance and warranty
resolved to the customer's satisfaction
I purchased Alpha Scooter in Dec. 2017. Purchased at a Dealer in Madurai, getting service done at Karaikudi. None of them reminded me of the periodic maintenance service according to the manual. Hence, missed 4th and 6th service as per warranty manual. Now Yamaha is saying the vehicle won't be covered under warranty, worst they took the additional cost for the extended warranty at the time of purchase of the vehicle. Now even that is not useful, they don't want to extend warranty service as a goodwill gesture too. By missing 4th and 6th service what would have essentially gone wrong. The vehicle ran only 7700 KM. The vehicle shows a problem with self-starter and Yamaha won't cover this under warranty. I am just blaming myself going for Yamaha while there are many options when it comes to Scooter. I sincerely hope and request Yamahoo to bring the vehicle into the warranty and fix the starter issue.
Otherwise, I feel it is Yamaha waiting for the opportunity that the customer doesn't bring the vehicle to the service station on time and they could escape from the Warranty clause.
The complaint has been investigated and resolved to the customer's satisfaction.
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