The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
India Yamaha Motorservice maintenance and warranty

P Jul 05, 2019

I purchased Alpha Scooter in Dec. 2017. Purchased at a Dealer in Madurai, getting service done at Karaikudi. None of them reminded me of the periodic maintenance service according to the manual. Hence, missed 4th and 6th service as per warranty manual. Now Yamaha is saying the vehicle won't be covered under warranty, worst they took the additional cost for the extended warranty at the time of purchase of the vehicle. Now even that is not useful, they don't want to extend warranty service as a goodwill gesture too. By missing 4th and 6th service what would have essentially gone wrong. The vehicle ran only 7700 KM. The vehicle shows a problem with self-starter and Yamaha won't cover this under warranty. I am just blaming myself going for Yamaha while there are many options when it comes to Scooter. I sincerely hope and request Yamahoo to bring the vehicle into the warranty and fix the starter issue.

Otherwise, I feel it is Yamaha waiting for the opportunity that the customer doesn't bring the vehicle to the service station on time and they could escape from the Warranty clause.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • India Yamaha Motor's response · Jul 08, 2019

    Dear Palani,

    Greetings from Yamaha,
    We request you to please provide details of your complaint at [email protected], so that we can process the complaint further. The following details are mandatory:
    User name
    Mobile number
    Email id
    Chassis number
    Nature of Complaint
    Concerned dealership
    Retail date
    Address (if possible)
    You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

    Regards,
    Team Yamaha

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