CB Smoking and Tobacco Imperial Tobacco Australia White ox tobacco

Imperial Tobacco Australia Reviews and Complaints

Imperial Tobacco Australia review: White ox tobacco

A Sweeting of OSBORNE, AU

Mar 04, 2021 9:22 am EST

Verified customer

Resolved

Replied

Every pouch that I have purchased in the last 12 months is full of stalk and bark not just little pieces large chunks. The tape on the pouch only ever lasts for a day or two so my tobacco is always drying out and is no longer desirable. I have been smoking this product for years now but this problem is getting worse. With the prices rising constantly and the quality decreasing I feel something needs to be done. Photo attached is from one 25g pouch

Desired outcome: For some sort of reimbursement. Replacement tobacco

Imperial Tobacco Australia - White ox tobacco - Photo 1

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Imperial Tobacco Australia response

Mar 07, 2021 5:26 pm EST

Imperial Tobacco Australia customer support contacts

Phone numbers

1800 677 953

Address

121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.