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Imperial Tobacco Australia

Imperial Tobacco Australia review: White ox 50g and 25g tobacco

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7:00 pm EDT
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Hi my name is nick zambakides and I have being smoking white ox for many years. Have had problems with the quality and quantity of tobacco supplyed by imperial tobacco australia in the past, which too a point was replaced. But again I find myself dissatisfied with the last 3 or 4 pouches of 50 and 25g tobacco with,
1st the quality and
2nd the quantity of tobacco in each pouch.
I wish too have first of all the pouches replaced and second the problem rectified asap... As I do like the brand of tobacco.. But with the lasted price rises in the product each. I am finding its starting not too be worth it... Please I wish to resolve this quickly so I may move on. My email is [protected]@gmail.com
And address is 29 minns street east, seaton sa 5023. My num is [protected] I have attached a pic of the tobacco that I am finding is not up too standards in the 1x50g and 3x25g I have got in the last 3 weeks... I wait for your speedy reply and replacement. Thank you

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Sep 13, 2020 7:19 pm EDT
Imperial Tobacco Australia customer support contacts
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121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.
Update by Nickz
Oct 16, 2020 3:37 am EDT

Still not resolved ...thank you

Update by Nickz
Oct 22, 2020 1:40 am EDT

Company resolved as complaint, as per the complainants instructions.. thank you

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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