The complaint has been investigated and
resolved to the customer's satisfaction
Imperial Tobacco Australiajps red

T Jul 07, 2019 Review updated:

Hi there. Not sure if the diffence is becausr i live in canberra and brought a carton if smokes whilst i waa in melb but every smoke from this carton (4 x40 pk had no taste, felt like a 4mg and what looked like bark or twigs, bits of timber (wood) in every second or third smoke. Im a truck driver and a carton would normally last most of the week. These smokes keep going out every minute or so also. It got to the point that id feel the smoke lightly feeling for sticks. When i found one that had hard parts id simply through it in the garbage. Needless to say. That carton lasted 2 days!! I got home and the local shops sold me a carton. Not as many effectedb but same issue. Are smoking the scraps u pick up from the floor? Not impressed at all and would like both cartons replaced with smokes that dont taste like crap, keep going out, feel like 4mg strength.


The complaint has been investigated and resolved to the customer's satisfaction.

  • Imperial Tobacco Australia's response · Jul 07, 2019

    At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.


Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.