Imperial Tobacco Australiajps menthol

P Jan 12, 2020


I purchased a packet of jps superkings menthol. I opened the packet and smoked one and it tasted so stale and sickly..After a while i thought it might be just one so had another one and the same.It was stale and sickly taste. I buy them from a tobacconist who gets new stock all the time so I know it was not sitting a shelf..I have taken a pic of the barcode I kept the packet but threw the rest of the packet...Alot of money wasted.

Imperial Tobacco Australia

  • Imperial Tobacco Australia Customer Care's Response · Jan 12, 2020

    At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

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