Il Makiage
Reviews and Complaints

Are you tired of endless searches for the ideal makeup that matches your skin tone flawlessly? Look no further than Il Makiage, a beauty brand that has captured the hearts of thousands with its high-quality products and exceptional customer service. With a 4-star rating from over 72,000 satisfied customers, Il Makiage stands out as a beacon of excellence in the beauty industry.

One customer raves about the precision of color matching, expressing disbelief at how accurately the foundation shade was chosen. This sentiment is echoed by many others who have found their holy grail products within the Il Makiage range.

Moreover, the brand's commitment to customer satisfaction shines through in their proactive approach to addressing concerns. Whether it's providing personalized recommendations for different skin types or offering quick solutions to any issues, Il Makiage goes above and beyond to ensure every customer feels valued.

From the flawless concealer to the self-tanner that leaves no streaks, each product is crafted with care and expertise. The innovative quiz-based system for selecting foundation shades has revolutionized the makeup game, earning praise for its accuracy and ease of use.

With Il Makiage, you're not just buying makeup; you're investing in a transformative beauty experience. Join the ranks of those who have discovered their perfect match and embraced a new level of confidence and radiance. Say goodbye to makeup mishaps and hello to a world where beauty meets precision – all thanks to Il Makiage.

I've never had a bad experience with this company. I've been using them for a couple of years now. There was a shipping mishap a while back when I moved, but customer service was quick to respond and resolved the issue in a timely manner. They were super kind and ended up giving me a code for $20 off my next purchase. Highly recommend! The website is easy to navigate and the check out is simple. They even let you add on items at a discount, which is always a nice thing if you need more products. Also, I love the products! Especially the mascara, concealer and foundation! I just ordered some new products to try!

I bought my foundation and cream about a month ago but when it arrived I didn't open it right away. It sat on the table for almost a month when I finally decided to use it. After one day I noticed the difference but 3 days later, I ended up at the dentist. She asked what I used because my skin looked beautiful and "being a dentist, we see everything up close and detailed". So I told her and showed her the site, she wrote it down and I'm guessing she'll order. Being on my mid 50s, I haven't had a compliment like that since I was a teenager! Felt great! Will never go back to my regular routine. Love these products!

I had an issue with a color match of products ordered. Once I brought it to the attention of the CS department, they were extremely prompt to address the issue and was very helpful in offering a solution. Beine a new customer, I can say the CS was VERY impressive, I will be a customer for life based on the CS and how easy they have made it to shop online fpor their products. Ndeedless to say thier products are pretty awesome as well. From the packaging to the actual products, simply awesome. GOOD CS nowadays is very hard to find, I think other companies to take a few lessons from IL MAKIAGE, you guys have mastered it. Thank you.

Trying different makeup is hard. Finding one that does what it claims is harder. I am 46 and my face is changing. More lines mean finding coverage that works with my skin instead of against it, is like finding a diamond in the desert. Il Makiage has been that diamond for my skin. I very skeptically tried Woke Up Like This foundation and WOW! It's silky smooth, not cakey, blends over my pores and lines nicely, and even covers my uneven skin all without feeling or being heavy. And that was even before trying the No Filter poreless base smoothing primer; combine the two and you have even more magic! This company has won a customer with great products.

I will first say I am not a fan of the prices, but the products I have used so far are worth it! Once I got the correct foundation color my makeup process has been so flawlessly fast! I will be ordering a darker color for the summertime and tanning season! The primer goes on smoothly and smells amazing! The mascara extends and separates perfectly though I do wish it could make them a little thicker my eyelashes are rather sparse?lol. I just put in another order for an Infinity lip cream and the power boost serum for skin care?can't wait for it to get here! If the price is my least favorite thing then I just have to say at some point you need to believe?YOUR WORTH IT!

It was very simple to place the order online, paying only for shipping, for the 14 day trial. The foundation that I ordered was delivered quicker than expected. Customer service stayed in touch via email. First thanking me for the order, with detailed instructions of what to do should I decide to return the product. A second email was received confirming the item shipped, and finally a third email giving me instructions for contacting a customer service rep should I have any questions or concerns at any time. The foundation itself is quite nice. It is natural looking and light weight. It does not accentuate lines or wrinkles at all. And the color selected by answering the online questions, was perfect. Needless to say, I am very pleased!

Well for starters I absolutely love that you get to try your product before you buy it so you dont have to spend money on some thing if it doesnt work out right for you. So I bought a foundation and concealer my first go around and I must say that I do absolutely love the look that it gives me, its exactly how it says it will look on you. I actually accidentally ordered some thing after placing my first order for my foundation and concealer and reported it to their customer services and had at least three different people come to help me out, their customer service is a plus and they stay on top of their job and they are so sweet And very giving, they make up for whatever didnt make you happy whether be their service or their products either way they always make sure to give a little and I really do appreciate how they handled my situation because what they did was more than what I was expecting to happen. Anyways, if youre over here looking at this site and youre wondering should I get it just because of the prices if its even that good, says it is that good and beauty is pain, time consuming and sometimes expensive but the expense is worth it, youre worth it and you looking beautiful is worth it because you freaking deserve it so dont knock this product because youre scared to spoil yourself and have Addit with a few products !

I would like to take a moment to give a 5-star shout out to IL Makiage, specifically to their amazing customer service representative. I don't know the name of this incredible individual, but they definitely deserve recognition. Unfortunately, I haven't been able to try the actual product yet because the package was marked as delivered, but I never received it. At first, I didn't notice this issue. I simply didn't receive the package within the expected timeframe. Due to some other circumstances, I assumed that my order didn't go through and everything was fine. I planned to order a trial at a later time. However, I realized that my bank account was charged for the items, and that's when I noticed the package status said "delivered". Around the same time, IL Makiage reached out to me and asked about my experience with the products. I explained my frustration with the situation, and they promptly sent me a new order, restarting my 14-day trial period. I'm really excited to finally try the product, and if it's even remotely as good as their customer service team, it will be a game changer. Nowadays, it's rare to find such exceptional customer service, so even if their product isn't perfect, I might still recommend them and stick with them for that reason alone. Customer satisfaction matters when building a reputation, and IL Makiage definitely understands that. Thank you to the IL Makiage team!

After reading all of the comments, I was surprised to find that I actually really like this makeup company. It is a bit pricey, but I love how the foundation looks on my skin and how it feels light and flawless. They even sent me a free foundation brush, which I love. I started the subscription about a month ago and encountered the same problem as everyone else when they placed a hold on my account. It took longer than the promised 4 days for the hold to be released, and I was worried. I emailed them about it, and although it took some time, the hold eventually came off and I was not charged until the 14th day. I had already decided to keep the products, but I didn't like that I had to wait the full 14 days. However, they did respond to my email and informed me that I couldn't pay early. I have left two reviews on their website for two different products that I purchased from them, and as a result, they sent me a $25 gift card and a $20 gift card. I was able to use these gift cards to order two lip pins for just $5 for shipping, which was great. Every company may not be suitable for everyone. I have had positive experiences with this company, although their communication between customer service and customers could be improved. Apart from that, I am happy with the products I have received from them, and I have received many compliments on my skin since using some of their products.

First let me say i'm an older woman who never wore make up regularly. As I aged I wanted something to make my skin a more even shade, hide dark eye circles from my stress and just something to help me not look so "old and tired!" Took the quiz. loved that you had 14 days to try before you buy! Took the plunge! OMG it's magic! i'm quite sure I don't put the make up on all correctly and everything because I've never been a make up girl. When I had a question they answered my email with kindness and information. That right there is what up to me! they didn't belittle me for not knowing they just shared their knowledge and they were kind about it. I can put this make up on and I still look natural and my husband even comments about how beautiful it looks. It's smooths on evenly and it matches your skin tone beautifully. The mascara looks amazing, the pre-foundation doesn't break out my skin but allows the foundation to spread so nicely and not cake in your pores! The finishing spray helps keep the make up on your face and not on your clothes! and the bronzing powder has been amazing for the summer. It definitely makes a girl feel good! I even had one of my students tell me I looked beautiful! it must look good even my younger coworkers have started to use it because it looks good on me! take the chance you won't regret it, at least I didn't. There customer service is amazing!

I have been watching these products on a website for about a month, reading reviews that seemed too good to be true, so I was skeptical. However, I decided to take a chance and ordered a moisturizer (which is necessary during the Canadian winter), foundation (which I rarely wear), and under eye treatment. Even before the products arrived, I was pleasantly surprised by the customer service. They responded to my order immediately, which is something that rarely happens nowadays. The estimated delivery date was two weeks, which is a bit long but not unusual during the holiday season. However, I received my order within five days, which was amazing. As of today, I have tested the under eye treatment and the moisturizer (Power Recharge). The first time I tried the under eye product, it felt too tight and like it was pulling my skin. However, I reduced the amount I used and was pleasantly surprised by the result. Within five minutes, I noticed a significant difference in puffiness and bags. The moisturizer is very lightweight and I no longer experience that "tight" feeling due to winter dryness an hour or two after applying it. I haven't used the foundation (Woke up Like This) yet, as I don't usually use foundation. However, if it is as good as the other two products, I will be ready to order more items in the future. The website provides plenty of product support and tips for use. The attention to customers and the outstanding website make me very happy that I took the risk of ordering from this company, especially after being disappointed by other products that didn't live up to their claims. I am a happy customer and I applaud them.

I have to say, I was injured in the Army and unfortunately, my injuries included my face. I was devastated and couldn't find anything to help cover it up. I spent a lot of money on various products, hoping they would help me feel like a beautiful lady again. Nothing ever worked until I found the help I desperately needed for years! Not only did they help me find the perfect product for me, but they also provided heartfelt help, attention, and patience. They always prioritized my needs, and I left feeling the absolute best and at peace with myself before the injury. Thank you so much! I understand that for most people, it's just makeup, but when it comes to self-esteem, it can make a significant difference. They made me feel beautiful again! For anyone out there hesitating due to the cost or not seeing the product in person, don't hold back and treat yourself. Every one of us, regardless of gender, deserves to feel our absolute best. It's worth it! Thank you again, II Makiage! You literally changed my life!

Not only do they sale some of the absolute best makeup and skincare products, they also have absolutely the best customer service to any where I have ever shopped actually. I always have someone reach out after purchase thru the whole process to check and make sure everything went ok from ordering, to shipment, to receiving product than a little later just to make sure everything about the product was good. During the pandemic when shipping everywhere was running behind, they sent me a gift card for the inconvenience that was not even thier fault. The website stated shipping would take longer due to Covid numerous times before purchase. Still they gave me a gift code to use just because they always go above and beyond. All the other people I know who use and order their products from the Il Makiage's website have all also had a phenomenal customer service experience. If you haven't tried thier products most of them you can get for free to try for two weeks and send back if you don't like. They are literally in a pandemic world making shopping for beauty products as easy, seamless and wallet friendly as possible. They have a great shade match quiz that is spot on and if for some reason the color is off, just send it back and get a new shade in the postage paid envelope that they will provide . If you do the free two week trial you just send back and get the right shade no harm no foul. Your two weeks I believe get reset until you receive the perfect shade.

I really love this foundation. The color match is perfect, it provides the same coverage as shown in the ads, and it feels weightless. Recently, I tried the sun foam and I love how you can see where you're applying it on your body. It doesn't have that awful "sunless tanner" scent that everyone hates. The tan develops gradually, so you don't need to use a lot of product. While using it, I thought I would need the whole bottle for one application and felt disappointed. However, when I woke up the next day with a dark tan as if I had just been on vacation, I realized I probably shouldn't have layered the foam on top of itself. It gave me an even skin tone overall. I would advise being careful with the knee and elbow area, as the product may accumulate and darken there due to the naturally wrinkly skin. I also appreciate that it comes with a small kabuki brush for applying it to the face, ensuring an even skin tone all over the body. My only suggestion is to have a tool for applying it to hard-to-reach areas on the back, so you don't have to rely on a friend or partner for help. However, this suggestion applies to any type of lotion, cream, or sunless tanner, and doesn't impact the product itself. I loved the sun foam so much that I ordered another bottle to make sure I never run out.

Initially ordered one bottle of foundation, but during the checkout, I was offered a deep discount to upgrade to an annual replenishment plan, with the offer stating that I could still cancel for a refund if not satisfied with the product. Il Makiage billed me for both the single bottle AND the annual replenishment price, even thought I had not received the first bottle and the annual plan would not start until July (this was around January)! Contacted customer service via email to dispute the double charge and explained that an 'upgrade' by definition, is not an ADDITIONAL order but a modification to the order. I hadn't even received the first bottle to know whether I liked it.

Received a response that that is how they bill, but that if I didn't like the foundation, I could still cancel the annual for a full refund. Received the foundation, discovered it does NOT perform as advertised (it is runny with little to no coverage, the opposite of what they claim), so I immediatley canceled the annual plan. I kept the single bottle since I had paid for it separately and it was a hassle to package it up and return it, but I did not want to continue onto the annual plan. At that point, I received an auto pop up on the site advising that I could not cancel the annual replenishment, but that the frequency would change. Since that time, customer service will not respond to me regarding the cancellation. Since I had not received any of the annual replenishment bottles, I disputed the charge with my bank and the bank put a stop payment on Il Makiage, which was billing as IM Pro. AFter that, they kept sending emails stating that they couldn't charge my card, but still not addrssing the cancellation. Apparently, they refuse to accept the fact that I did not want any further product from them. Today, nearly 11 months after the fact, they have successfully charged my brand new card (with a new number), for an entirely different amount. They contacted Visa, fraudently claimed that they have a 'recurring charge' agreement with me and Visa provided them with my new card info. Yes, Visa will violate our privavy and provide our financial info to a company if that company pays a small monthly fee to them to obtain card info on consumers that they wish to continue charging, and all they have to do is claim that the consumer has a recurring charge set up with that company. This was confirmed to me by Bank of America. Il Makiage was able to get around the Stop Payment placed following their earlier billing fraud by simply altering their billing name from IM Pro to Il Makiage. A Stop Payment only stops billing based on the exact name of the company. If the company alters their name, they can slip past the Stop Payment. Gyms pull this all the time by having multiple billing entity names. Now Il Makiage has figured out the scam, which is why so many consumers are filing billing fraud complaints against them now. DO NOT GET INVOLVED WITH THIS COMPANY - THEY WILL NEVER STOP BILLING YOU, regardless of their purported cancellation policy.

So I went over to ilmakiage.com and decided to try out the woke up like this foundation. I gave the test a shot and sadly it was way too light for me, like 1000 shades off. But, I still decided to give their other products a try. After purchasing, I reached out to their customer service team to see if I could return the product for a refund or get a shade that suited me better. However, instead of looking into my case, they claimed that I was outside of the 14-day window to return items.

I was determined to get a solution to my problem and emailed them again, proving that I was still within the return window. But, unfortunately, instead of getting a refund or getting the right shade, they only offered me a $30 gift card. Eventually, I ended up using the gift card to buy an eyeliner for a whopping $22. I feel like that was way too much for an eyeliner, especially considering how expensive it was.

In the end, I ended up losing $45 and had to pay for the shipping as well. It was a pretty frustrating experience, and I feel like ilmakiage.com could have handled it better. I'm not sure how good their foundation is because I don't want to spend another $50 in hopes of finding a shade that suits me, especially since my first experience with them was a bit disappointing.

So, I wanted to give Il Makiage a try and despite having high hopes for their products, I was somewhat disappointed while shopping online at their website. Although they do offer a discount for providing your email address, I found that I could not apply my coupon code when I was receiving the free application brush for signing up. It's an example of the classic bait and switch tactics used by various companies to offer additional savings with a catch, where the customer is promised something and then denied it later.

I was signing up to receive future orders of my foundation, so I should qualify for the free application brush. And, if I'm subscribing to receive emails, I should also qualify for a 10% discount on my current purchase. But, to my surprise, I was only able to use the coupon code if I didn't take the free brush offer. It truly makes me doubt the integrity of the company when they play these types of games with their customers. As a result, I'm highly skeptical about doing business with Il Makiage and may end up cancelling my subscription due to their business tactics.

If you decide to shop at Il Makiage, it's important to be aware of the "fine print" (if there is any) that doesn't actually appear to be "printed" anywhere on their website. It's a shame because they offer many beautiful products; but, then they spoil their reputation with these types of tricks. Perhaps they should review their sales policy and fix this as other customers might fall into the same trap.

So I run into some ads on Instagram about this Il Makiage company. I saw a lot of different products that seemed rather interesting but the cost of these products gave me pause. After a while, I decided to give them a try by ordering just one item. However, during checkout, I found their website layout rather confusing in terms of selecting products. As a result, I accidentally clicked on another item I didn't intend to purchase. Unfortunately, I could not remove that item and ended up paying for two items instead of one.

To try and correct this, I looked for a customer service phone number only to find out there wasn't one. In the end, I was left with no choice but to send an email. However, getting a response took much longer than I had hoped for. Another thing I found out was that they don't accept order cancellations. So, I had to wait until both the products arrived and then initiate the rather frustrating online return process.

For me, the fact that they don't have a customer service phone number for customers to get real-time help is nothing short of ridiculous. Additionally, it's quite frustrating that one can't cancel an order once placed. It feels like their website is entirely devoted to getting people to buy more items and enroll in future orders automatically.

A purchase on January 12. I canceled on January 23,
2/11. $60.51- I did not receive
2/6. $83.62- did not receive
4/11. $66.88 - I received this yesterday I have not ordered anything from them and I was charged for it. I can return the order on 4/11 but I don’t have an order number for it I want a cancellation for all and not to be charged for it

We are off to a bad start. I ordered foundation and coverup and today I was billed twice for my order! There is no way to get in touch with I’ll Makiage, the phone number has been disconnected.
I was charged $81.71 two times today!
I’ve reported this to my bank fraud department but I should receive a refund of 81.71!
My info: [protected]@gmail.com

I ordered a sample box a year plus ago. Still love & use all the products l, but need to order more & one specific product that is most used, before getting an entire box.
I have gone online & tried to search for the product but you take me down rabbit holes with repetitive questions that I have long ago answered & have zero time to deal with as have owned & operated a busy sports bar & grill with my husband for 43+ years & there are not enough hours in the day. Please help me, I don’t want to have find other products as I am spoiled & smitten with yours.
Please contact me by text or call. I hate emails as every politician in the world is emailing me & clogging up my inbox with 0ver 100,000 emails (I am very politically involved).
Please help.
Best, Heather Rossi
[protected]
1721 Embassy Cir
Livermore, CA 94550

I tried the free trial and understood I would only pay for shipping. Well imagine my shock when I was charged not only for the shipping but also for the full price of the product! 2 charges on our account...$12.51 for shipping which I get ...but also a second charge of $148.73! Can't get thru to customer service by phone...and sending emails I get the automated response that it was just a pre authorization and would "fall off" in 4 days...well guess what...it hasn't! This is beyond ridiculous! I want a full refund and I don't want to deal with this company in any way.

In all transparency, I've heard nothing but good things about this foundation. So, of course I wanted to try it. However, I didn't even get to try it. I was out of town for a funeral and came home to the package at my front door. I have no idea how long it was there. Not really an issue except when they force me to choose two items that you did not want in addition to the foundation that I did want. And then tell me I have 14 days to return those items or they will charge me full price (for items they did not even give me the option to opt out of)! If that weren't enough, when I immediately emailed them to let them know that I would not likely be able to get it back within 14 days because I'm an extremely busy schedule and being in and out of town, they did not acknowledge my issue at all and The fact that they forced me to choose stuff I didn't want and then want to force me to return it or charge my account. I will never recommend this company strictly because of the poor customer service and the whole bait and switch situation they have going on. The sad thing is the foundation looks like it would be a perfect match which is hard to find as a brown skin girl. But I'll try my luck elsewhere. Something that was supposed to be convenient and save me time has now turned into an extreme hassle during one of the most challenging times of my life. Buyer beware.

I placed an order for foundation, concealer, & primer, and when it arrived I tried the foundation and found it and the concealer to be too dark for my skin, and I just didn't like the feel of the primer. I asked for a refund on the primer and an exchange on the foundation & concealer. The refund was processed right away, but after over a week had passed no one had reached out about the exchange. I started emailing, and it took over another week for any response other than "we'll get back to you within 24 hours". Such a load of [protected]@p. They first offered me a 25% discount on a new order, no offer to replace the shades that were too dark, or provide a refund. After another week or so i finally got a refund, and a voucher for $50. I ordered once again, shade 50, and my confirmation email said shade 105. (my original order was for 60). I immediately emailed customer service and tried to get the order fixed before it shipped. I emailed the next day too, and got an email promising help within 24 hours. 8 days later i got an email asking for the order # and my personal information. I didn't hear from them again for several days; meanwhile, the wrong color foundation showed up in my mailbox, and then i got another email telling me that because the order was placed with a voucher, i couldn't get an exchange. I reminded them that the mistake was on their end, but they refused to help. This has been one of the most frustrating companies I've ever dealt with, and urge everyone considering placing an order to find something else. Too Faced Born This Way is good.

On Friday, February 17th at around 4pm EST, I checked my mail. In my mail I received a box from IL MAKIAGE with what I thought had my sunless tanner in it that I recently ordered. Keep in mind the package was delivered maybe 15 mins before i checked my mail according to the tracking info I received in my email. I opened the box, which was sealed and found the free mascara gift and the instructions for the sunless tanner, along with some confetti packing paper but after taking all the paper out I found nothing but the mascara and instructions, no sunless tanner. I immediately went into IL MAKIAGE website and found the option to contact you. I filled out the form to contact you. The next day I received an email from customer service in, along with my first initial email to IL MAKIAGE. I then responded back stating again that I never received the product and was not looking to return anything. I never received a reply. The following day I received a Facebook message from IL MAKIAGE stating they had saw a comment I had left on the page stating I had not received the sunless tanner that I ordered. They asked for my order number and email address in which I gave them. I have heard nothing from IL MAKIAGE since sunday evening at 6:20pm when I received the first Facebook message from this company. They stated they would look into the issue and get back with me. As of this morning Tuesday February 21st at 7:35 EST, I have not received a follow up from anyone at this company. I was really looking forward to trying this product and would still like to receive the product, but if that can not be arranged then I would like my money back. I hate to have to post this on Facebook, but as I have stated, I have attempted to contact customer service with no response. I am posting this here in hopes that I will be contacted by someone that can actually help.

I ordered the "woke up like this" and "*** I'm flawless" concealer duo for the 14-day trial. However, I didn't like either of them, so I returned both items. I made the purchase on June , 2020 and was charged $5.35. I received the items on June , 2020 and returned them the same day. Surprisingly, I was charged an additional $47.08 on July , 2020. When I checked my account, I noticed that the auto-replenishment for "*** I'm flawless" was not canceled, but it was canceled for "woke up like this." The website clearly states that if the product is not for you, you can return it within the 14-day trial period and the auto-replenishment will be canceled. I contacted customer service about the charge and initially received a generic response stating that I didn't qualify for a refund. I explained that I returned both items and questioned why the auto-replenishment was canceled for one product but not the other. I requested a refund of $47.08, which is not the cost of the items. Eventually, I received a response apologizing for the inconvenience and stating that they would make an exception and refund me. They assured me that the refund had been processed, but it might take 2-10 business days for it to appear in my account, depending on my banking institution. However, I still haven't received the refund, so I reached out to the company again. They apologized for any misunderstanding and explained that a pre-authorization was placed on my card for security purposes. They assured me that the funds were still in my account and would not be transferred unless I chose to keep the product. They mentioned that the pre-authorization would fall off within 4 days from the order. They apologized again and emphasized that they didn't want to lose me as a customer over a pending charge. I responded, stating that this charge is not a pre-authorization charge, but I haven't received a response yet. Thank you for any assistance!

I'll accepted a trial of 5.00 to try the foundation, and that I can try it and If I don't like it I could return it without charging anything else. Well, the charge me 3 times, first 6.28 the 5 dollars plus tax, 133.00 and 24.99. They never explained me that they were going to charge me that amount of money without trying the product first. They are decieving.

After seeing the ad on social media, I ordered what was advertised as a sample for 7.59. Right after giving my credit card number, I was sent a confirmation receipt of my order of a full size product to be returned within 14 days of receiving. And if kept, I would be charged full price. Your ad is deceiving, and I am filing complaint with the Better Business Bureau here in the US as well as returning the foundation this week.l