Il Makiage’s earns a 2.5-star rating from 31 reviews and 67 complaints, showing that the majority of beauty enthusiasts are somewhat satisfied with makeup products.
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Il Makiage - Everything skin care not good
I have had the worst experience from this company. They aren't on it with the customer service phone contact. I called before and I can't anyone to talk to and they are taking my funds out incorrectly, now this is a problem. I do not want to do business with anyone like this. The product isn't good so as of today I am going to call until I get someone to refund my money. Thank!
Read full review of Il MakiageLove this brand!
I've never had a bad experience with this company. I've been using them for a couple of years now. There was a shipping mishap a while back when I moved, but customer service was quick to respond and resolved the issue in a timely manner. They were super kind and ended up giving me a code for $20 off my next purchase. Highly recommend! The website is easy to navigate and the check out is simple. They even let you add on items at a discount, which is always a nice thing if you need more products. Also, I love the products! Especially the mascara, concealer and foundation! I just ordered some new products to try!
Great products! Does what it says!
I bought my foundation and cream about a month ago but when it arrived I didn't open it right away. It sat on the table for almost a month when I finally decided to use it. After one day I noticed the difference but 3 days later, I ended up at the dentist. She asked what I used because my skin looked beautiful and "being a dentist, we see everything up close and detailed". So I told her and showed her the site, she wrote it down and I'm guessing she'll order. Being on my mid 50s, I haven't had a compliment like that since I was a teenager! Felt great! Will never go back to my regular routine. Love these products!
Customer Service
I had an issue with a color match of products ordered. Once I brought it to the attention of the CS department, they were extremely prompt to address the issue and was very helpful in offering a solution. Beine a new customer, I can say the CS was VERY impressive, I will be a customer for life based on the CS and how easy they have made it to shop online fpor their products. Ndeedless to say thier products are pretty awesome as well. From the packaging to the actual products, simply awesome. GOOD CS nowadays is very hard to find, I think other companies to take a few lessons from IL MAKIAGE, you guys have mastered it. Thank you.
I Was A Skeptic.Not Anymore!
Trying different makeup is hard. Finding one that does what it claims is harder. I am 46 and my face is changing. More lines mean finding coverage that works with my skin instead of against it, is like finding a diamond in the desert. Il Makiage has been that diamond for my skin. I very skeptically tried Woke Up Like This foundation and WOW! It's silky smooth, not cakey, blends over my pores and lines nicely, and even covers my uneven skin all without feeling or being heavy. And that was even before trying the No Filter poreless base smoothing primer; combine the two and you have even more magic! This company has won a customer with great products.
Amazing Product!
I will first say I am not a fan of the prices, but the products I have used so far are worth it! Once I got the correct foundation color my makeup process has been so flawlessly fast! I will be ordering a darker color for the summertime and tanning season! The primer goes on smoothly and smells amazing! The mascara extends and separates perfectly though I do wish it could make them a little thicker my eyelashes are rather sparse?lol. I just put in another order for an Infinity lip cream and the power boost serum for skin care?can't wait for it to get here! If the price is my least favorite thing then I just have to say at some point you need to believe?YOUR WORTH IT!
Very pleased with the whole process
It was very simple to place the order online, paying only for shipping, for the 14 day trial. The foundation that I ordered was delivered quicker than expected. Customer service stayed in touch via email. First thanking me for the order, with detailed instructions of what to do should I decide to return the product. A second email was received confirming the item shipped, and finally a third email giving me instructions for contacting a customer service rep should I have any questions or concerns at any time. The foundation itself is quite nice. It is natural looking and light weight. It does not accentuate lines or wrinkles at all. And the color selected by answering the online questions, was perfect. Needless to say, I am very pleased!
Well for starters I absolutely love that you get to try your product before you buy it so you dont have to spend money
Well for starters I absolutely love that you get to try your product before you buy it so you dont have to spend money on some thing if it doesnt work out right for you. So I bought a foundation and concealer my first go around and I must say that I do absolutely love the look that it gives me, its exactly how it says it will look on you. I actually accidentally ordered some thing after placing my first order for my foundation and concealer and reported it to their customer services and had at least three different people come to help me out, their customer service is a plus and they stay on top of their job and they are so sweet And very giving, they make up for whatever didnt make you happy whether be their service or their products either way they always make sure to give a little and I really do appreciate how they handled my situation because what they did was more than what I was expecting to happen. Anyways, if youre over here looking at this site and youre wondering should I get it just because of the prices if its even that good, says it is that good and beauty is pain, time consuming and sometimes expensive but the expense is worth it, youre worth it and you looking beautiful is worth it because you freaking deserve it so dont knock this product because youre scared to spoil yourself and have Addit with a few products !
Excellent product and the costumer service is fenomenal always made the costumer happy ?
I used to order from them all the time until now, I ordered over $185 worth of product and have contacted support NUMEROUS TIMES to inquire where my order is! (First 3 times they finally apologized and reordered it at no cost) but now I STILL haven't received anything. I've contacted them for a refund and they have not been replying at all! I just want my money back! ?
I am disappointed. I purchased a product solely because I had a e-gift coupon. Without the coupon I would not have purchased the item. I got to checkout and I forgot to input the gift code. Yes, this was my error, but the website also does not let you input the code until the very end, which is conducive to forgetting to do so. Within one minute of finalizing the purchase, I emailed customer service to see if they could apply the gift code. Customer service replied right away that to do so would be against policy. So I asked if I could cancel the order instead. Customer service has conveniently gone silent on me and will not respond to me at all. Long story short, I love their products but dislike their customer service.
Amazing customer service. I purchased a foundation and though it did not work for me. They sent an email apologizing that their product did not work. They even sent me a generous discount code so that I would give them another try. They also sent me a survey asking question regarding their product and asked what they could do to improve. I think that is pretty great customer service. I hope the product I purchased with the discount code is going to be amazing, I can hardly wait to receive it. Keep up the great work, and impeccable customer service.
I would like to take a moment to give a 5-star shout out to IL Makiage, specifically to their amazing customer service
I would like to take a moment to give a 5-star shout out to IL Makiage, specifically to their amazing customer service representative. I don't know the name of this incredible individual, but they definitely deserve recognition. Unfortunately, I haven't been able to try the actual product yet because the package was marked as delivered, but I never received it. At first, I didn't notice this issue. I simply didn't receive the package within the expected timeframe. Due to some other circumstances, I assumed that my order didn't go through and everything was fine. I planned to order a trial at a later time. However, I realized that my bank account was charged for the items, and that's when I noticed the package status said "delivered". Around the same time, IL Makiage reached out to me and asked about my experience with the products. I explained my frustration with the situation, and they promptly sent me a new order, restarting my 14-day trial period. I'm really excited to finally try the product, and if it's even remotely as good as their customer service team, it will be a game changer. Nowadays, it's rare to find such exceptional customer service, so even if their product isn't perfect, I might still recommend them and stick with them for that reason alone. Customer satisfaction matters when building a reputation, and IL Makiage definitely understands that. Thank you to the IL Makiage team!
The foundation I purchased was a bit too light. They are sending me a darker foundation at no extra cost while allowing me to keep my original purchase. The customer service is EXCELLENT
Well..they asked you to try before buying..you only pay shipping..but if you decide to keep they trick you unless you cx buy auto pay every 4 months...that's not ok
I purchased two items which were paid for upon completing the set trial days (14 Days). I began to received unauthorized charges on my credit card from them almost every other day. I tried on many occasions to talk to someone, but i was unable to send an email to customer service with no reply at all. There was no way to contact them telephonically. It has been over 8 emails and 12 days with no response or refunds applied to my credit card. I am stunned that with a product that is recognized globally they would provide such poor customer and instead should aim to rectify the customer issue respectfully. I would not recommend this company based on the fact that if your payment method is not secured and you cannot contact the company using any method, why would anyone take the risk and use their products.
Every 3 months I get 37 dollars out of my bank account. For a foundation that I never got. They said I could get my money back whenever I hat my package. They said when I get my package in the mail, they can refund me and there’s a refund which gives you a refund when go back to the site. So, I have to get the foundation, that I’ve never received. Help
After reading all of the comments, I was surprised to find that I actually really like this makeup company
After reading all of the comments, I was surprised to find that I actually really like this makeup company. It is a bit pricey, but I love how the foundation looks on my skin and how it feels light and flawless. They even sent me a free foundation brush, which I love. I started the subscription about a month ago and encountered the same problem as everyone else when they placed a hold on my account. It took longer than the promised 4 days for the hold to be released, and I was worried. I emailed them about it, and although it took some time, the hold eventually came off and I was not charged until the 14th day. I had already decided to keep the products, but I didn't like that I had to wait the full 14 days. However, they did respond to my email and informed me that I couldn't pay early. I have left two reviews on their website for two different products that I purchased from them, and as a result, they sent me a $25 gift card and a $20 gift card. I was able to use these gift cards to order two lip pins for just $5 for shipping, which was great. Every company may not be suitable for everyone. I have had positive experiences with this company, although their communication between customer service and customers could be improved. Apart from that, I am happy with the products I have received from them, and I have received many compliments on my skin since using some of their products.
I like this company and I'm starting to love it, been with them going on 2 years now. the first time I tried a product before "buying", sent one product out of the 4 that I received back and they refunded the amount of that product. they are very simple to use, I love the quizzes that make sure the product fits your concerns and needs. I have seen a difference in my skin since using these products. because they work, I've signed up for auto-replenishments of certain products that I use. so as soon as its about to finish I receive more in the mail, AMAZING! I would recommend.
I love Il Makiage products! It’s the only foundation that I now use. They have superior customer service & I have been chosen numerous times to try out new products. I absolutely love this company!
I did the auto replenish option, after 1 month waiting for shipping information and contacting customer service 2x. I bought the foundation because I still would like to try the product. I am now waiting on tracking on the foundation and the auto replenish option. May have a better review once I get product.
I've heard great things about these products and wanted to try them for myself. I ordered some foundation and concealer. They took a little over a week to get to me which I didn't mind, but they sent me an email saying they are giving me a gift card because of the shipping delay! I am beyond impressed by their customer service. I am genuinely excited to try the products but even more excited to shop with this business again because I can trust I will be looked out for!
First let me say i'm an older woman who never wore make up regularly
First let me say i'm an older woman who never wore make up regularly. As I aged I wanted something to make my skin a more even shade, hide dark eye circles from my stress and just something to help me not look so "old and tired!" Took the quiz. loved that you had 14 days to try before you buy! Took the plunge! OMG it's magic! i'm quite sure I don't put the make up on all correctly and everything because I've never been a make up girl. When I had a question they answered my email with kindness and information. That right there is what up to me! they didn't belittle me for not knowing they just shared their knowledge and they were kind about it. I can put this make up on and I still look natural and my husband even comments about how beautiful it looks. It's smooths on evenly and it matches your skin tone beautifully. The mascara looks amazing, the pre-foundation doesn't break out my skin but allows the foundation to spread so nicely and not cake in your pores! The finishing spray helps keep the make up on your face and not on your clothes! and the bronzing powder has been amazing for the summer. It definitely makes a girl feel good! I even had one of my students tell me I looked beautiful! it must look good even my younger coworkers have started to use it because it looks good on me! take the chance you won't regret it, at least I didn't. There customer service is amazing!
I placed an order, immediately regretted my decision as I was charged in a foreign currency as I knew but their conversion rate and mine did not match and I noticed a separate charge added to my credit card for shipping. This was not stipulated on my order summary at all. In fact, this is a note from Il Makiage that shows up at checkout: 'Please note: We've got you covered, babe. For all orders shipping to certain locations, VAT and customs fees are covered. That means no extra fees and no trek to the post office to pick-up your package.' I paid $150.17 USD including an undisclosed amount of shipping, I then was charged an additional $8.92 USD on my credit card. I placed my order on Feb 9, 2023, at 9:07 AM. I emailed them to cancel my order on Feb 9, 2023, at 09:12 EST. I received an email from a representative at 9:15 EST as follows: 'I am so sorry to hear that you want to cancel your order. I tried to catch your order before it was sent to the warehouse, but it is actually already being processed, which means it is now being packed and shipped. Even though we can't cancel at this stage, once it arrives if you are still not happy with your order you can easily return or exchange for free.' I will not even try the product once it arrives. I'm returning it as soon as it gets here. I just wasted shipping and additional charges for nothing. How can a product be packed and ready to ship in 8 MINUTES? This is beyond unacceptable and very poor business practices.
Didn’t give me an opportunity to put a shipping address separately from my billing. Now don’t know if I’ll even get items ordered?
I just don’t understand why, but they kept sending me foundations that were way too dark and orange pigmented. Not only that but the foundation itself was so Kiki. I don’t know what to think. I tried three different shades. I’m done. I’m just tired of it. You get such cute packaging. And you’re really excited for the product and then it’s completely wrong and you’re like what the hell. I’ve sent it back but I have yet to receive a refund but they did send me a $25 E gift which you can go ahead and get one of the pan replenishing eyeshadows and just not pay for the packaging and you have a free eyeshadow because it’s $20 for a shadow and five dollar shipping there you go. If they give me my money back two stars maybe ?
I love their products! I prefer buying my foundation and primer with this company! It was exactly what I was looking for!
I have been watching these products on a website for about a month, reading reviews that seemed too good to be true, so
I have been watching these products on a website for about a month, reading reviews that seemed too good to be true, so I was skeptical. However, I decided to take a chance and ordered a moisturizer (which is necessary during the Canadian winter), foundation (which I rarely wear), and under eye treatment. Even before the products arrived, I was pleasantly surprised by the customer service. They responded to my order immediately, which is something that rarely happens nowadays. The estimated delivery date was two weeks, which is a bit long but not unusual during the holiday season. However, I received my order within five days, which was amazing. As of today, I have tested the under eye treatment and the moisturizer (Power Recharge). The first time I tried the under eye product, it felt too tight and like it was pulling my skin. However, I reduced the amount I used and was pleasantly surprised by the result. Within five minutes, I noticed a significant difference in puffiness and bags. The moisturizer is very lightweight and I no longer experience that "tight" feeling due to winter dryness an hour or two after applying it. I haven't used the foundation (Woke up Like This) yet, as I don't usually use foundation. However, if it is as good as the other two products, I will be ready to order more items in the future. The website provides plenty of product support and tips for use. The attention to customers and the outstanding website make me very happy that I took the risk of ordering from this company, especially after being disappointed by other products that didn't live up to their claims. I am a happy customer and I applaud them.
I have to say, I was injured in the Army and unfortunately, my injuries included my face
I have to say, I was injured in the Army and unfortunately, my injuries included my face. I was devastated and couldn't find anything to help cover it up. I spent a lot of money on various products, hoping they would help me feel like a beautiful lady again. Nothing ever worked until I found the help I desperately needed for years! Not only did they help me find the perfect product for me, but they also provided heartfelt help, attention, and patience. They always prioritized my needs, and I left feeling the absolute best and at peace with myself before the injury. Thank you so much! I understand that for most people, it's just makeup, but when it comes to self-esteem, it can make a significant difference. They made me feel beautiful again! For anyone out there hesitating due to the cost or not seeing the product in person, don't hold back and treat yourself. Every one of us, regardless of gender, deserves to feel our absolute best. It's worth it! Thank you again, II Makiage! You literally changed my life!
Not only do they sale some of the absolute best makeup and skincare products, they also have absolutely the best
Not only do they sale some of the absolute best makeup and skincare products, they also have absolutely the best customer service to any where I have ever shopped actually. I always have someone reach out after purchase thru the whole process to check and make sure everything went ok from ordering, to shipment, to receiving product than a little later just to make sure everything about the product was good. During the pandemic when shipping everywhere was running behind, they sent me a gift card for the inconvenience that was not even thier fault. The website stated shipping would take longer due to Covid numerous times before purchase. Still they gave me a gift code to use just because they always go above and beyond. All the other people I know who use and order their products from the Il Makiage's website have all also had a phenomenal customer service experience. If you haven't tried thier products most of them you can get for free to try for two weeks and send back if you don't like. They are literally in a pandemic world making shopping for beauty products as easy, seamless and wallet friendly as possible. They have a great shade match quiz that is spot on and if for some reason the color is off, just send it back and get a new shade in the postage paid envelope that they will provide . If you do the free two week trial you just send back and get the right shade no harm no foul. Your two weeks I believe get reset until you receive the perfect shade.
I really love this foundation
I really love this foundation. The color match is perfect, it provides the same coverage as shown in the ads, and it feels weightless. Recently, I tried the sun foam and I love how you can see where you're applying it on your body. It doesn't have that awful "sunless tanner" scent that everyone hates. The tan develops gradually, so you don't need to use a lot of product. While using it, I thought I would need the whole bottle for one application and felt disappointed. However, when I woke up the next day with a dark tan as if I had just been on vacation, I realized I probably shouldn't have layered the foam on top of itself. It gave me an even skin tone overall. I would advise being careful with the knee and elbow area, as the product may accumulate and darken there due to the naturally wrinkly skin. I also appreciate that it comes with a small kabuki brush for applying it to the face, ensuring an even skin tone all over the body. My only suggestion is to have a tool for applying it to hard-to-reach areas on the back, so you don't have to rely on a friend or partner for help. However, this suggestion applies to any type of lotion, cream, or sunless tanner, and doesn't impact the product itself. I loved the sun foam so much that I ordered another bottle to make sure I never run out.
Stay away! They don't allow cancellation and keep billing you!!
Initially ordered one bottle of foundation, but during the checkout, I was offered a deep discount to upgrade to an annual replenishment plan, with the offer stating that I could still cancel for a refund if not satisfied with the product. Il Makiage billed me for both the single bottle AND the annual replenishment price, even thought I had not received the first bottle and the annual plan would not start until July (this was around January)! Contacted customer service via email to dispute the double charge and explained that an 'upgrade' by definition, is not an ADDITIONAL order but a modification to the order. I hadn't even received the first bottle to know whether I liked it.
Received a response that that is how they bill, but that if I didn't like the foundation, I could still cancel the annual for a full refund. Received the foundation, discovered it does NOT perform as advertised (it is runny with little to no coverage, the opposite of what they claim), so I immediatley canceled the annual plan. I kept the single bottle since I had paid for it separately and it was a hassle to package it up and return it, but I did not want to continue onto the annual plan. At that point, I received an auto pop up on the site advising that I could not cancel the annual replenishment, but that the frequency would change. Since that time, customer service will not respond to me regarding the cancellation. Since I had not received any of the annual replenishment bottles, I disputed the charge with my bank and the bank put a stop payment on Il Makiage, which was billing as IM Pro. AFter that, they kept sending emails stating that they couldn't charge my card, but still not addrssing the cancellation. Apparently, they refuse to accept the fact that I did not want any further product from them. Today, nearly 11 months after the fact, they have successfully charged my brand new card (with a new number), for an entirely different amount. They contacted Visa, fraudently claimed that they have a 'recurring charge' agreement with me and Visa provided them with my new card info. Yes, Visa will violate our privavy and provide our financial info to a company if that company pays a small monthly fee to them to obtain card info on consumers that they wish to continue charging, and all they have to do is claim that the consumer has a recurring charge set up with that company. This was confirmed to me by Bank of America. Il Makiage was able to get around the Stop Payment placed following their earlier billing fraud by simply altering their billing name from IM Pro to Il Makiage. A Stop Payment only stops billing based on the exact name of the company. If the company alters their name, they can slip past the Stop Payment. Gyms pull this all the time by having multiple billing entity names. Now Il Makiage has figured out the scam, which is why so many consumers are filing billing fraud complaints against them now. DO NOT GET INVOLVED WITH THIS COMPANY - THEY WILL NEVER STOP BILLING YOU, regardless of their purported cancellation policy.
Recommendation: DO NOT GET INVOLVED WITH THIS COMPANY - THEY WILL NEVER STOP BILLING YOU. Product does not work as advertised and they practice the worst kind of billing fraud.
I had to have AMEX put a block on them as they kept charging me--I kept all my emails from them showing I had returned and cancelled my autoship. THAT is what convinced AMEX to block them and not allow them to charge me. Even though, according to the company records, they should not be charging me anything more after the one upfront charge for autoship they were monthly. The base foundation as you said is thin and runny--it is awful stuff. I returned it within the first few hours. I cancelled within 24 hours. Do not get involved with this company. I 100% agree--the company is a nightmare and if you don't cancel your autoship at the end of the. year they will autorenew it on you. Stay far away!
Customer service is definitely 5 stars all the way around
Customer service is definitely 5 stars all the way around. I placed my order to try the foundation and despite my unique undertone, their quiz matched me with a warm/yellow undertone. The shade was accurate, but the undertone was too yellow. After a week of trying to make it work, I returned it, which was the easiest makeup return ever. They offered to help find a better match, but my bank holds pending charges for too long, so I didn't pursue it. However, I received a $50 e-gift card from them and tried another shade with a more neutral undertone, hoping for a better match.
Great customer service, love the product! Very organized company, Good communication. The make up is the best I have found so far for coverage and all the statements about the product are true
Second time buying this concealer, I just love it! I recommend it to everyone!
This sunless tanning product is great. It goes on well without streaking. Nice scent but not overwhelming.
I haven't come across this level of customer service/pampering in quite a while, and it's so refreshing!
I haven't come across this level of customer service/pampering in quite a while, and it's so refreshing! There's literally 0 risk, with their "try before you buy" option, which is incredible. I did a try before you buy with their foundation, and I LOVED the product, but the color I got was too dark. I looked at the FAQs (which are extremely extensive, and that also gives another level of trust, so you can do your research before you buy) and decided to do an exchange instead of a return, which requires emailing customer service. Now, at this point, I'm like "oh, great, I'll be waiting days for some robot to respond," so I sent the email, and then decided to go online and get the return out of the way. Well, by the time I finished that, I had received a truly wonderful, pleasant response from a customer service representative (not a robot)! She was so kind, apologized for my experience (not getting the right shade on the first try from their amazing "find your shade" quiz), offered to help with a return or exchange, and even offered to help me find the right color to exchange, if I was willing to give them another chance. I gladly took her up on her assistance, answered a few questions, she put in an order for the new color, thanked me for giving them another chance by telling me to go ahead and keep the color that was not correct AND gave me a generous coupon towards a future purchase! Truly, it made my day. She was so sweet, and I just felt so taken care of! I have already used my discount, confident that if any issues arise, they'll be there for me! Keep up the amazing service!
this company has really improved their services i enjoy shopping their eyeliners and lip liners they are so long lasting too
Great product easy transaction. Will continue reordering my foundation from this company.
I was reluctant to purchase make up from an online company however Il Makiage made the experience so easy and I'm super thrilled with the product, so much so I have ordered other products and started their subscription program with some products.
Love IL Makiage!
Love IL Makiage! The concealer is out of this world amazing! It melts into your skin, actually conceals but you can't even tell your wearing it, perfect shade match too. It conceals dark undereye circles flawlessly without creasing or caking..The foundation is also a perfect shade match and makes skin look amazing. Both the *** last ALL DAY too.. I know I shouldn't do this but,, I went to bed in my makeup one night after wearing it all day the day before and when I woke up it still looked perfect! The liquid eyeliner is also out of this world! It applied so easily and beautifully! I'm not good at applying liquid eyeliner and always used regular eyeliner pencils until I tried IL Makiage's liquid eyeliner pen. My daughter keeps stealing mine from me too because she's obsessed with it. It lasts all day & doesn't smudge or cake or peel.. The primer is also fantastic! Applies nicely and helps makeup apply & stay looking great all day. The lip glosses/lipsticks are insanely gorgeous too..I haven't tried one yet but I hope to do so soon and I've heard tons of great things about them from several different people! The setting spray is also great! Makes makeup stay looking fresh all day.. I haven't come across one bad product from this company so far.. Nor have I heard anything negative about them either..Oh, and the customer service is impeccable! I'm actually shocked by this company/brand. It is definitely my favorite & go-to for makeup. I recommend it to all my friends and family and anyone I meet online that enjoys good makeup. I'll be a returning customer for life, that's for sure!
This company advertise only have To pay shipping in the amount of $5.00 when i checked out it said $5.40 tax added. That was no Problem once i checked out online I get my confirmation. It says $82 Is going to be on hold. I didn't see This pre hold in the check out Process. Only after you pay is when You get this message. This has devastated my bills due to this. I've sent about 10 emails. Someone Named Johnathan did respond By saying the warehouse have Already sent out product. I don't Want there product there deceptive I have lost my whole kitchen due To the xmas storm and i don't Have time to have them send me Something then i have to send Back to them. To receive my refund I don't want nothing but my money.
Awful service - have been waiting for a reply back for days - I had an issue with product I was sent and the initial reply was fast but then I had to reply back to their questions and have yet to receive a response. It has been 7 days and I followed up twice because there is a time limit and only got automated responses. Will be returning product and disputing charges if they attempt them.
They want me to review, fine
They want me to review, fine. You got it! When first purchasing the makeup I was told it was a a try for free trial but when checking out it STILL charges my card $40. So I kept the makeup and love the product, however its not worth it because they withdrew an additional $40 for this month and when I complained about it and told them it isnt a *** and shouldnt be treated like one and that I didnt need another one yet they came back with oh Im so sorry your trial wasnt what you wanted and we want you happy, refunded the amount, which still hadnt been processed back to me, and went around and took yet another $40 from my account! So now I have to call them in the morning and I guess *** them out! Didnt even listen to the actual problem! So I emailed back stating first of all I was charged $40 for the try for free one, then when refunded it charged another $40. Then they send coupons as if that is suppose to make it better. I now want nothing to do with them. I want my information and card they supposedly have off their records and unable to be taking money out without my *** permission! Then they harass me with several emails about a review for the Complaintsboard.com. So here it is, you want one, DO NOT GET MAKEUP FROM HERE! It is a great product but not worth the headache. I can pay less and have almost the same look without the hassle. I dont have the money to be blowing out the window for one makeup container especially when it was false advertised as free for the first one to begin with. If anything I want my free one, the one you charged me for once again without permission, and a full refund! Horrible service.
Before you order anything from this company check the website of the complaintsboard.com they have multiple complaints about charging people for the try you buy they have multiple complaints about people getting refunds multiple complaints about cancellation do not buy from this company also text the complaintsboard.com if you have any complaints also read the reviews of the bad things that has happened with this company
I did not love it! I have to admit that I am part of the problem. I asked for a matte finish, and I got a matte finish. I realize now that I really needed a dewey finish. It is also a bit orange for me. I need to return it.
I ordered the "trial, try before you buy". Paid S&H. It has been 30 days since I ordered it. Still no product has arrived. Contacted customer service. "So sorry, we'll send out another". Still no product. In the meantime my CC/Debit was compromised (not by them). I believe they were trying to charge me $80.00 for full price ( not try before you buy). So it's apparent that since that didn't go through, they are not sending me the trial product. I believe they are a scam and would encourage anyone not to buy from them. It's all empty promises.
Il Makiage Complaints 67
Inaccurate order-cosmetics
I have tried to return makeup that I have never utilized. This has been the most unsatisfactory subscription I have ever experienced. I have attempted to return or exchange this product for a different shade, and l have attempt to reach out to customer service. Although I have received a response from customer service, the representative stated that she...
Read full review of Il MakiageOrders that I didn’t make. I’m beginning charge for them
A purchase on January 12. I canceled on January 23,
2/11. $60.51- I did not receive
2/6. $83.62- did not receive
4/11. $66.88 - I received this yesterday I have not ordered anything from them and I was charged for it. I can return the order on 4/11 but I don’t have an order number for it I want a cancellation for all and not to be charged for it
Desired outcome: Cancel all payments on orders I did not receive and a order number for the last order and a return label
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Will not refund money for product not even recieved yet
Ordered products Totalling $120.00. Was to get free delivery. When they charged my card it was $185.28 Cancelled order immediatley and they only gave me a $7 refund. WTF. Never order from this company. They will not give you your money back and there is knowone to speak to, they keep this in emails that never get settled properly and f you around. Will never recommend this site.
Read full review of Il MakiageIs Il Makiage Legit?
Il Makiage earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Il Makiage. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Il Makiage has received 22 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Ilmakiage.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ilmakiage.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Ilmakiage.com you are considering visiting, which is associated with Il Makiage, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Il Makiage have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Il Makiage website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Il Makiage's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 31 complaints were resolved.
Ineffectual customer service.
1. Phone number has never worked for many months, minimally, and just rings. 2. This company has been using a credit card number for me that has been verified as not in existence (or not mine) (mistake.) 3. I can not get sufficient help through any customer service after countless emails. 4. THEN: by which my long-standing account of years has suddenly...
Read full review of Il MakiageYou're charging me for items I'm not receiving. Refund me at once.
STOP THIS AT ONCE-I don't like your product and I haven't received anything. Il Makiage Makeup-Skin −$80.65 Feb 8 . Automatic Payment Split Payment Split Payment Paid with (CHARTWAY FEDERAL CREDIT UNION x-1468) $80.65 Transaction ID 2BH36187FY432254C Seller info Il Makiage Makeup-Skin [protected]@ilmakiage.com Invoice ID [protected]+1 Purchase details Purchase amount $75.20 Tax $5.45 Total $80.65
Read full review of Il MakiageI want my money refunded immediately
The company has built me an auto-replenishment charge less than 2 weeks after the original order was placed. The original order was placed on 01/14/25. As of today 02/04/25, the company charged my card a fee of $65.66 to replenish my supply. I'm more than sure I did not request auto-replenish because I do not wear makeup frequently enough, definitely not be...
Read full review of Il MakiageMakeup
I ordered my first bottle of foundation Jan 20. I did not care for the color or the texture. I went to do a return through your website as a return and when it asked why I was returning, I mentioned shade and texture. It took me to more questions and before I knew it, you were sending me another bottle if a different shade! I never ordered another bottle...
Read full review of Il MakiageMakeup
Jan 23rd 2025 I ,Cathleen Heeney placed an order they told me I was only going to be charged 5.90 for one order ..there's duplicate orders I canceled but they charged me anyway. $80 $47 $ 5.90 $5.90 This is money I set aside for phone bill. I already made attempts to cancel my order,and the number I called wouldn't go through. It's totally a rip off and I...
Read full review of Il MakiageAutomatic re-orders
I have tried multiple times to cancel automatic reorders. I have a charge for $65.81 for auto shipment I thought I had cancelled. If I receive this shipment, I want to return it and get a complete credit for the charge, Please cancel automatic shipments and remove my name from your files. I do not want any further contact with your company. Pamela Burdzilauskas
Read full review of Il MakiageRefund never received
My name is Susan Sloan. I placed an order with you and received my package. After using the products, my skin had a very bad reaction. I called your company and explained the situation. The customer service representative assured me that I would receive a refund on my credit card which has not happened yet. I asked for a return label and was told that I...
Read full review of Il Makiage and 2 commentsWoke up like this
I simply want to know how to mail back This color, it is not the right match. The number is 60 and before I got 120 and it is the right color match. I have been getting auto shipments of #60 for a while and I cannot use it. I would like to get off of AutoShip and order number 120 on a as need basis. And I want to know the process for returning my last shipment please
Read full review of Il Makiage and 1 commentFoundation
I ordered foundation from Il Makiage on 10/1/24 on a 14-day trial starting from receipt of the product. The company's terms/conditions state a temp hold is placed on payment method pending approval of the product. I received the product on 10/5/24. The foundation didn't match my skin tone and I requested a new foundation be sent 10/18/24, before the trial...
Read full review of Il Makiage and 1 commentFoundation and coverup
We are off to a bad start. I ordered foundation and coverup and today I was billed twice for my order! There is no way to get in touch with I’ll Makiage, the phone number has been disconnected.
I was charged $81.71 two times today!
I’ve reported this to my bank fraud department but I should receive a refund of 81.71!
My info: [protected]@gmail.com
Claimed loss: $81.71
Desired outcome: Credit my account and discontinue my subscription.
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Immediately contact Il Makiage’s customer service through their website or social media platforms, providing details of the double charge. Request a refund of the extra $81.71 and mention that you’ve already reported the issue to your bank’s fraud department. Keep records of all communication for further action. If they don’t resolve it, escalate the dispute through your bank.
Delivery
I ordered a sample box a year plus ago. Still love & use all the products l, but need to order more & one specific product that is most used, before getting an entire box.
I have gone online & tried to search for the product but you take me down rabbit holes with repetitive questions that I have long ago answered & have zero time to deal with as have owned & operated a busy sports bar & grill with my husband for 43+ years & there are not enough hours in the day. Please help me, I don’t want to have find other products as I am spoiled & smitten with yours.
Please contact me by text or call. I hate emails as every politician in the world is emailing me & clogging up my inbox with 0ver 100,000 emails (I am very politically involved).
Please help.
Best, Heather Rossi
[protected]
1721 Embassy Cir
Livermore, CA 94550
Desired outcome: A phone call to get me straightened out with the refill/replace product & how to set up recurring deliveries of all on a proper basis.
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Pre Authorization Charges
I tried the free trial and understood I would only pay for shipping. Well imagine my shock when I was charged not only for the shipping but also for the full price of the product! 2 charges on our account...$12.51 for shipping which I get ...but also a second charge of $148.73! Can't get thru to customer service by phone...and sending emails I get the automated response that it was just a pre authorization and would "fall off" in 4 days...well guess what...it hasn't! This is beyond ridiculous! I want a full refund and I don't want to deal with this company in any way.
Claimed loss: $148.73
Desired outcome: full refund!
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You call the number that's listed below. It doesn't even ring. It just hangs up on you. Very shady company
They advertised a free trial for shipping price only I never received that product and it's going on four months. I have disputed three times because they charge me for the shipping and then they charge me for the full product which is $113 I have disputed it three times and it keeps getting charged back to my account. These people are a rip off And I have never in three months for almost 4 months. Have I received anything but they still keep trying to get the $113 out of me. I have received zero product they charge the shipping for the trial 14 day trial and 113 for I suppose it's the full size product and never received anything.
Bait & Switch: Buyer Beware
In all transparency, I've heard nothing but good things about this foundation. So, of course I wanted to try it. However, I didn't even get to try it. I was out of town for a funeral and came home to the package at my front door. I have no idea how long it was there. Not really an issue except when they force me to choose two items that you did not want in addition to the foundation that I did want. And then tell me I have 14 days to return those items or they will charge me full price (for items they did not even give me the option to opt out of)! If that weren't enough, when I immediately emailed them to let them know that I would not likely be able to get it back within 14 days because I'm an extremely busy schedule and being in and out of town, they did not acknowledge my issue at all and The fact that they forced me to choose stuff I didn't want and then want to force me to return it or charge my account. I will never recommend this company strictly because of the poor customer service and the whole bait and switch situation they have going on. The sad thing is the foundation looks like it would be a perfect match which is hard to find as a brown skin girl. But I'll try my luck elsewhere. Something that was supposed to be convenient and save me time has now turned into an extreme hassle during one of the most challenging times of my life. Buyer beware.
Terrible customer service
I placed an order for foundation, concealer, & primer, and when it arrived I tried the foundation and found it and the concealer to be too dark for my skin, and I just didn't like the feel of the primer. I asked for a refund on the primer and an exchange on the foundation & concealer. The refund was processed right away, but after over a week had passed no one had reached out about the exchange. I started emailing, and it took over another week for any response other than "we'll get back to you within 24 hours". Such a load of [protected]@p. They first offered me a 25% discount on a new order, no offer to replace the shades that were too dark, or provide a refund. After another week or so i finally got a refund, and a voucher for $50. I ordered once again, shade 50, and my confirmation email said shade 105. (my original order was for 60). I immediately emailed customer service and tried to get the order fixed before it shipped. I emailed the next day too, and got an email promising help within 24 hours. 8 days later i got an email asking for the order # and my personal information. I didn't hear from them again for several days; meanwhile, the wrong color foundation showed up in my mailbox, and then i got another email telling me that because the order was placed with a voucher, i couldn't get an exchange. I reminded them that the mistake was on their end, but they refused to help. This has been one of the most frustrating companies I've ever dealt with, and urge everyone considering placing an order to find something else. Too Faced Born This Way is good.
Warning! You will never receive the product that you purchased!
On Friday, February 17th at around 4pm EST, I checked my mail. In my mail I received a box from IL MAKIAGE with what I thought had my sunless tanner in it that I recently ordered. Keep in mind the package was delivered maybe 15 mins before i checked my mail according to the tracking info I received in my email. I opened the box, which was sealed and found the free mascara gift and the instructions for the sunless tanner, along with some confetti packing paper but after taking all the paper out I found nothing but the mascara and instructions, no sunless tanner. I immediately went into IL MAKIAGE website and found the option to contact you. I filled out the form to contact you. The next day I received an email from customer service in, along with my first initial email to IL MAKIAGE. I then responded back stating again that I never received the product and was not looking to return anything. I never received a reply. The following day I received a Facebook message from IL MAKIAGE stating they had saw a comment I had left on the page stating I had not received the sunless tanner that I ordered. They asked for my order number and email address in which I gave them. I have heard nothing from IL MAKIAGE since sunday evening at 6:20pm when I received the first Facebook message from this company. They stated they would look into the issue and get back with me. As of this morning Tuesday February 21st at 7:35 EST, I have not received a follow up from anyone at this company. I was really looking forward to trying this product and would still like to receive the product, but if that can not be arranged then I would like my money back. I hate to have to post this on Facebook, but as I have stated, I have attempted to contact customer service with no response. I am posting this here in hopes that I will be contacted by someone that can actually help.
I ordered the "woke up like this" and "**** I'm flawless" concealer duo for the 14-day trial
I ordered the "woke up like this" and "*** I'm flawless" concealer duo for the 14-day trial. However, I didn't like either of them, so I returned both items. I made the purchase on June , 2020 and was charged $5.35. I received the items on June , 2020 and returned them the same day. Surprisingly, I was charged an additional $47.08 on July , 2020. When I checked my account, I noticed that the auto-replenishment for "*** I'm flawless" was not canceled, but it was canceled for "woke up like this." The website clearly states that if the product is not for you, you can return it within the 14-day trial period and the auto-replenishment will be canceled. I contacted customer service about the charge and initially received a generic response stating that I didn't qualify for a refund. I explained that I returned both items and questioned why the auto-replenishment was canceled for one product but not the other. I requested a refund of $47.08, which is not the cost of the items. Eventually, I received a response apologizing for the inconvenience and stating that they would make an exception and refund me. They assured me that the refund had been processed, but it might take 2-10 business days for it to appear in my account, depending on my banking institution. However, I still haven't received the refund, so I reached out to the company again. They apologized for any misunderstanding and explained that a pre-authorization was placed on my card for security purposes. They assured me that the funds were still in my account and would not be transferred unless I chose to keep the product. They mentioned that the pre-authorization would fall off within 4 days from the order. They apologized again and emphasized that they didn't want to lose me as a customer over a pending charge. I responded, stating that this charge is not a pre-authorization charge, but I haven't received a response yet. Thank you for any assistance!
After repeated communications over the past two years, this company will not stop sending me things and charging my account.At first I spoke with customer service and made sure I cancelled properly.I have everything on record.Then I thought maybe I sent it back too late, even though it was within the time period. They are still sending and charging my account even though it says my account information is not on file.I spoke with customer service via email, then I spoke on the phone and it is still happening and literally my account is being charged and I'm getting boxes of things I did not order and I am not on auto.I followed their instructions to cancel, I answered every question, they even sent an email w/ a free offer trying to get me back. And then they STILL are sending and charging.This company is so bad and completely violating and a big huge waste of my time to deal with this when I had already canceled in the beginning.This is beyond fraud. I absolutely have back-up for everything and this is illegal whatever they are doing, and people need to know.If people are happy with their purchase and like the product that is fabulous, however this is NOT good.I have spoken with multiple customer service reps, as I mentioned previously. I have dates, times, receipts, emails, recirds. I have copies of everything in my bank account. I've canceled multiple times and it will not stop. What a waste of life and bank account, sending back what they keep sending me, trying to get these people to stop.I will get to the bottom of this,. But I feel like hopefully BBB can help and make other people aware, and warn them.Also I have canceled five times and they still are keeping my card on file.
The first complaint I have was the try before you buy they immediately charged my account the full extent of the money and then shipped the product with no chance to cancel the order. The next complaint I had was that when I got the order I decided while I had it I might as well to go ahead try it. (HOOK) USED the product and it isn't what they touted to be so I decided that I would cancel my auto renew. This presented a new problem altogether there is no place to cancel the auto renew I have sent them three corespondences to and ask them to cancel my order and today I received a notification that my next order would be shipped and I have now sent them another correspondence asking to cancel the order. If This Were a legitimate company there would be a easy tab to go in and cancel any Auto renews. This leads me to believe that they are praying on the people that can't figure it out and it takes so long to try to figure it out that another shipment gets sent that's not a good business practice. If you're legitimate company you put a cancellation option on your website.
I had made an order months ago and the product did not fit my needs. The company offered to replace the product free of charge and then today they charged me $47. 86 which I can NOT afford .
I signed up for the annual subscription because I knew if I loved the products I would want to get more. The company charged me $170 for the subscription and an additional $80.75 for the products after the 2 week try before you buy thing. There is zero communication for this company except to submit info and hope they respond. I was told that there was nothing they could do. I feel like they scammed me with an annual subscription add on cost that was not known to me. I have tried reaching out multiple times and all I received is emails with the same information.
I purchased two items from IL Makiage about a month ago. You have 14 days to try the products and if you don't like them, you can return them for a full refund. My order number was omitted here for privacy. I requested to return the products as I didn't like them. They sent me the pre-paid return label. I took the package to the designated postal service outlet as I was instructed to do. The post office returned my package stating that I had to pay $17.05 more to ship because their label did not cover the correct weight. I used the same box they shipped it to me in. I emailed them to let them know and they said you don't need to pay anything, just use the pre-paid label attached to that email and drop it off at the post office. So, I went to drop it off again but this time I spoke to someone and they told me the same thing, the weight is too low on their prepaid label and I had to pay $17.05 to ship it. As time was running out to return the package, I went ahead and paid the $17.05 extra to ship it back to them. I have gone back and forth over email with them the past 2 weeks. I keep going in circles, they don't acknowledge the fact that I am asking for a refund for the $17.05, they just keep telling me the same thing... you don't need to pay anything with our pre-paid label, just go drop it off at the post office. I sent them pictures of the return package and the receipt showing I had to pay additional to send it back. They keep giving me the run around and it's like they don't even read my emails. It's ridiculous and now I am fed up with their antics. Horrible customer service. I expect them to reimburse me for the $17.05 I had to pay due to their pre-paid label's insufficiency. They sent me the same exact label two times after I complained! I can't be the only one dealing with this issue.
I purchased (or attempted to) from this company. I did not get a confirmation, but I saw it being charged on my card. When I reached out to customer service, they said they couldnt find the order. They asked for the last 4 numbers on my card and still couldnt find it. I have no idea how they could charge my card, but have no record. I want a full refund and to warn others.
I purchased a product off of the Internet on Instagram. When I purchased the product they offered a discount. If you sign up for an annual plan, Id thought the deal would be beneficial since it was offering a good discount. When I received the product I did not like it. I decided to use it, give it some time. When I reached out to them to say, I didnt like the product but Id like to cancel any future shipments they told me no. I tried to ask for a refund and they told me no and that I am locked in for the year subscription, and that I cannot cancel any shipments. I must pay for it. The website clearly says that you can try it and cancel any time , I offered to pay for the first shipment because I used it more than the 14 day trial. But I do not want anymore of the product. I do not want to buy, purchase, or have any more products sent to me. I would like a refund of the money Ive already sent They keep telling me no. I am more than willing to pay for the first shipment. I just want to cancel any future shipments. When I asked to talk with someone, there is no response and there is no phone number to call.
The foundation scam
I'll accepted a trial of 5.00 to try the foundation, and that I can try it and If I don't like it I could return it without charging anything else. Well, the charge me 3 times, first 6.28 the 5 dollars plus tax, 133.00 and 24.99. They never explained me that they were going to charge me that amount of money without trying the product first. They are decieving.
Claimed loss: 133 plus 24.98
Desired outcome: I want to cancel the service and I want my money back
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Overview of Il Makiage complaint handling
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Il Makiage Contacts
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Il Makiage phone numbers+1 (855) 558-7570+1 (855) 558-7570Click up if you have successfully reached Il Makiage by calling +1 (855) 558-7570 phone number 120 120 users reported that they have successfully reached Il Makiage by calling +1 (855) 558-7570 phone number Click down if you have unsuccessfully reached Il Makiage by calling +1 (855) 558-7570 phone number 586 586 users reported that they have UNsuccessfully reached Il Makiage by calling +1 (855) 558-7570 phone number
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Il Makiage emailscustomerservice@ilmakiage.com95%Confidence score: 95%Support
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Il Makiage address110 Greene St Ste 305, New York, New York, 10012-3832, United States
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Il Makiage social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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Most discussed Il Makiage complaints
I received the Woke Up Like this foundation for a 14-day trialRecent comments about Il Makiage company
Pre Authorization Charges




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