Il Makiage review: Inaccurate order-cosmetics

I have tried to return makeup that I have never utilized. This has been the most unsatisfactory subscription I have ever experienced. I have attempted to return or exchange this product for a different shade, and l have attempt to reach out to customer service. Although I have received a response from customer service, the representative stated that she would facilitate an exchange but did not inquire about the color I required nor did she send a return label. This situation is quite frustrating! I am unable to use and do not wish to retain. You cannot contact the company by phone or text. Only by email and its 7-14 days to get a response from that email. I got one email from them and the representative state that they would do a one time exchange. But she did not ask for the shade and neither did she give me a label to return the makeup. All I wanted was a change in shade and to give that unopened makeup back so they could donate it or resale it. But what I got was lies, poor, inadequate service and treatment. This what I have experienced from this company. So be careful when dealing with this company because you will be charge that $89 whether you like it or not.