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IKEA

IKEA review: Çok köüt yanlış yönlendiren çalışanlar, bu durumu telafi etmeyen marka

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11:34 am UTC
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IKEA Bayrampaşa mağazasına kütüphane satın almak amacıyla gittim. Mağazada beğendiğim ürünün iç kısmındaki cam bölmeleri raf olarak kullanıp kullanamayacağımı özellikle sordum ve ürünü kitaplık amacıyla kullanacağımı açıkça belirttim.
Mağaza çalışanı, ürün üzerinde iç dizayn değişikliği yapılamadığını ancak mevcut cam bölmelerin bu kullanım için uygun olduğunu ifade etti. Kendisine özellikle bu camların standart raf kalınlığında olmadığını ve kitap ağırlığını taşıyıp taşıyamayacağını sorduğumda ise, camların bu şekilde tasarlandığını ve kullanım açısından sorun olmayacağını belirtti.
Ben de tamamen bu bilgilendirmeye güvenerek ürünü satın aldım.Ancak daha sonra ürün teknik özelliklerini incelediğimde, ilgili cam rafların yalnızca 4 kg taşıma kapasitesine sahip olduğunu gördüm. Bir kitaplık için bu kapasitenin yetersiz olduğu açıktır. Üstelik aynı ürünün raflı ve 30 kg taşıma kapasiteli alternatif modeli bulunduğunu da sonradan öğrendim.Bu durum üzerine, ürün henüz tarafıma teslim edilmeden siparişin iptalini ve uygun ürünle değişimini talep ettim. Ayrıca mağaza çalışanının beni kullanım amacıma uygun olmayan bir ürüne yönlendirdiğini, eksik ve yanlış bilgilendirme nedeniyle mağdur olduğumu açıkça ifade ettim.onlarda değişimin olacağını ama daha önceki 2 hft öncesinde satın aldığım 44 binlik dolap alışverişimden elde ettiğim 3750 tl lik çekin yandığını söyledi. bende bu çekin kesintisini kabul etmediğimmi çalıştırdığınız ve bilgiyi yanlış veren kişiden dolayı mağdur olup çözüm bulunmadığını ifade ettim. verilen yanlış bilgi için ellerinde yapacakları bir şey olmadığını 11900 küsüre aldığım dolabida 11200 tl ile geri ödeyeceklerini söylediler Yanlış yönlendirme nedeniyle ihtiyacımı karşılamayan bir ürün satın almak zorunda kaldım,Kullanılmış kampanya/çek haklarımı kaybettim,Maddi olarak yaklaşık 4.000 TL’nin üzerinde zarara uğradım,asla telafi edilmedi . tüketici haklarına şikayete gittim. cimere yazdım şikayet vara yazdım . hakkımı arıyorum

Recommendation: alışveriş yapılmaması. kendisinden kaynaklı oluşanmağduriyeti karşılmıyor .

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  1. IKEA Contacts

  2. IKEA phone numbers
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    +43 800 081 100
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    Austria
    +32 27 191 922
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    Belgium
    +45 70 150 909
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    +358 934 829 400
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    Finland
    +33 969 362 006
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    France
    +49 61 929 399 999
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    +353 15 413 300
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    Ireland
    +39 278 629 900
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    +47 91 502 340
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    +48 222 750 000
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    +34 900 400 922
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    +46 775 700 500
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    Sweden
    +41 848 801 100
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    Switzerland
    +86 400 800 2345
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    China
    +852 31 250 888
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    Hong Kong
    +81 570 013 900
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    Japan
    +966 920 004 532
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    +65 67 866 868
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    Singapore
    +82 16 704 532
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    South Korea
    +886 412 8869
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    +66 27 087 999
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    Thailand
    +1 (815) 592-4247
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    +1 (647) 746-4611
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    +1 416 646 8182 ext:2305
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    National Public Relations Specialist
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  3. IKEA emails
  4. IKEA address
    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
  5. IKEA social media
  6. Michael
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    May 25, 2026
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