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CB Furniture Stores IKEA Complaints #122-141
IKEA

IKEA review: Customer service

G
Author of the review
5:43 pm UTC

Hello,

I am currently at the IKEA in Charlotte North Carolina. Upon entering I had my emotional support dog with me in a stroller, they told me I could not come in, that only service learning dogs are allowed? That definitely did not sound right. I was about to call my attorney, but then I had her call the manager who told the rude door person that that was not true and that emotional support was allowed however they still had me wait for her to the side for about 10 minutes while I was in a hurry, until someone else that wasn't called showed up!

This lady was also rude and very short with me and told me that I could bring my emotional support pet who has is but a tiny Shih Tzu but she had to be on a leash which is stupid because she's tiny and could get stepped on! A stroller that was zipped up mind you was way more convenient for everyone walking around, as the store was packed! I also would like to say that I drove all the way from Greensboro on a Sunday and I can't even get into the store because her leash which I never use in any store that I have been in is all the way back at home in Greensboro North Carolina! Charlotte is an hour and 15 minutes away!

If I do not get an immediate response I will call my attorney as I have papers on my dog which they did not even ask to see she also has a collar on, that is nice and bright that says emotional support! I will be taking this up with the authorities and further if this is not resolved immediately! You do not have a sign anywhere that says an emotional support dog Hass to be on a leash and I have taken pictures! I have also seen previously, many dogs in the store that were not on leashes and I am hoping that IKEA was not singling me out because I'm an African-American female!

I'll await a response.

Regina Tate
Greensboro

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  1. IKEA Contacts

  2. IKEA phone numbers
    8800 234 5566
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    +44 203 645 0015
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    +43 800 081 100
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    Austria
    +32 27 191 922
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    Belgium
    +45 70 150 909
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    +358 934 829 400
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    Finland
    +33 969 362 006
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    France
    +49 61 929 399 999
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    Germany
    +353 15 413 300
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    Ireland
    +39 278 629 900
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    Italy
    +47 91 502 340
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    Norway
    +48 222 750 000
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    Poland
    +351 800 203 020
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    +34 900 400 922
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    +46 775 700 500
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    Sweden
    +41 848 801 100
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    Switzerland
    +86 400 800 2345
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    China
    +852 31 250 888
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    Hong Kong
    +81 570 013 900
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    Japan
    +966 920 004 532
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    +65 67 866 868
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    Singapore
    +82 16 704 532
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    South Korea
    +886 412 8869
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    Taiwan
    +66 27 087 999
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    Thailand
    +1 (815) 592-4247
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    +1 (647) 746-4611
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    Marketing Communications Specialist Jordan
    +1 416 646 8182 ext:2305
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    National Public Relations Specialist
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  3. IKEA emails
  4. IKEA address
    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
  5. IKEA social media
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    Jun 22, 2026
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