Menu
CB Furniture Stores IKEA 8300 Ikea Blvd, Charlotte, NC, 28262, US
IKEA company logo
IKEA
reviews & complaints
IKEA company logo

IKEA

8300 Ikea Blvd, Charlotte, NC, 28262, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 6:00 pm
Sun
10:00 am - 9:00 pm
ComplaintsBoard
A
12:04 pm EDT

IKEA - Customer service

Called their support line and I was hung up 4 times. The site states they are customer service oriented but was not able to get no assistance. I asked to speak with a manager and I was hung up on. Awful location! A desk has been out of stock since the summer time due to covid which I understand. The ikea site states if an item is in stock I can place an order then pick up. I tried the site is not working. I called the customer service line and the rep could not assist me. I asked to speak to a manager to file a compliant she transferred me and hung up on me. I called back 3 more times and the customer service reps hung up on me. I called the charlotte nc ikea store and no one picked up for 1 hour of me calling. The worse customer service experience ever. False advertisement on ikea part when they state customer service experience is their number 1 priority what a joke! Irate will not go back.

Read full review of IKEA
Hide full review
ComplaintsBoard
G
5:43 pm EDT

IKEA - Customer service

Hello,

I am currently at the IKEA in Charlotte North Carolina. Upon entering I had my emotional support dog with me in a stroller, they told me I could not come in, that only service learning dogs are allowed? That definitely did not sound right. I was about to call my attorney, but then I had her call the manager who told the rude door person that that was not true and that emotional support was allowed however they still had me wait for her to the side for about 10 minutes while I was in a hurry, until someone else that wasn't called showed up!

This lady was also rude and very short with me and told me that I could bring my emotional support pet who has is but a tiny Shih Tzu but she had to be on a leash which is stupid because she's tiny and could get stepped on! A stroller that was zipped up mind you was way more convenient for everyone walking around, as the store was packed! I also would like to say that I drove all the way from Greensboro on a Sunday and I can't even get into the store because her leash which I never use in any store that I have been in is all the way back at home in Greensboro North Carolina! Charlotte is an hour and 15 minutes away!

If I do not get an immediate response I will call my attorney as I have papers on my dog which they did not even ask to see she also has a collar on, that is nice and bright that says emotional support! I will be taking this up with the authorities and further if this is not resolved immediately! You do not have a sign anywhere that says an emotional support dog Hass to be on a leash and I have taken pictures! I have also seen previously, many dogs in the store that were not on leashes and I am hoping that IKEA was not singling me out because I'm an African-American female!

I'll await a response.

Regina Tate
Greensboro

Read full review of IKEA
View 0 more photos
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.