CB Airlines and Air Travel IcelandAir

IcelandAir review: Caution: don't book trips with multiple carriers thru icelandair

KMB12 of US

Nov 05, 2025 2:47 pm EST

Verified customer

Featured review

Booked flights to Iceland Air. Scheduled departure from Ocala at 6AM on 10/19/25, arrival 9:45 PM Reyjkjvik. Checked in via the app on 10/18. Checked the status of our flights on 10/19 before we left for the airport. We arrived at the airport at 3:30 AM.

Couldn't print boarding passes so we went through the line for check in and was told the flight had been cancelled that morning. The agent told us to call IcelandAir since they had booked the flight and JetBlue couldn't reschedule.

Customer Service picked up after an hour and rebooked our flights. Got into Boston around Noon. Next flight on Iceland Air departed at app. 6 PM, with arrival at 9 AM the following day. This was almost 12 hours later than our 6PM scheduled arrival on 10/19.

I went to customer support and was told I needed to file the form online.
When I returned from our trip, I went online and tried to request compensation, but the site kept giving me errors, so I filed a complaint requesting compensation.

I received an email on 10/29 (app 7 weeks later) saying my complaint had been resolved. I was told I had been notified via the app several days before the flight.

NOT TRUE.

If that had been true, I would have cancelled the hotel room and not driven up the day before. The impact of the delay included hotel charges and additional meals.

Aside from this issue, the flights were great, and the Customer Service phone rep was helpful. Airside customer support rep was not. I had heard that IcelandAir was a great airline and was looking forward to the flight.

RECOMMENDATION: Book the airlines separately. There was no coordination between the airlines, and while IcelandAir said I'd been notified via the app, I know the customer service rep we spoke to had to reschedule the JetBlue and IcelandAir flights. I feel like the delay in resolving the complaint was to wear me out so I'd drop it.

Recommendation: Do not book flights through IcelandAir that cover multiple carriers.

Booked flight through IcelandAir that included JetBlue departure from Ocala. Original Reykjavik arrival 9:45 PM 10/19/25. Actual arrival a little after 9 AM 10/20/25. Followed complaint process and was told we'd been notified. I checked in on 10/18/25, then again on 10/19/25 AM. No email, text, app update received.

Details: Checked the app the week before the flight, checked in the day before the flight, and then checked in the day of the flight before leaving the hotel at 3 AM.

1st leg was with JetBlue and they told me the flight had been cancelled that morning. Since I'd booked through IcelandAir they told me I needed to call IcelandAir to rebook the flight. The customer service (who was great) rebooked our flights from Ocala and Boston . Instead of arriving at 9 PM on 10/19/2025, we ended up arriving a little after 9AM on 10/20.

I spoke with customer service in Ocala and Reykjavik, and both agents advised me to file a request for compensation online.

I went online after our trip and tried to request compensation. I got errors so I ended up filing a complaint which they responded to on 10/29 (almost 7 weeks later).

I was told I had been notified via the app that tthe flight had been delayed. NOT TRUE.

The flights were great and while it took over an hour on hold to get to the rep, he was very helpful.

I'd heard great things abour IcelandAir, and the flights were great. But I would not recommend anyone booking a multiple carrier trip through IcelandAir. If you need more info, I also left a review.

Financial Impact: Booking a hotel in Ocala, booking a hotel for the 19th when we arrived on the 20th (Reykjavik), and additional meals.
day before the flght and the day of the

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IcelandAir Contacts

IcelandAir phone numbers

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IcelandAir emails

sales@icelandair.is

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IcelandAir address

Reykjavik Airport - 101, Reykjavik, Iceland

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