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IcelandAir
reviews & complaints

IcelandAir
reviews & complaints

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1 41 complaints
3 resolved 38 unresolved

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IcelandAir reviews & complaints 41 - 41

IcelandAir complaints 41

IcelandAir - airline service and baggage delays

I used Iceland Air for the first time this last week and for all of the promotion that you give out..I soon found out the reality is quite different. I have never contacted an airline before...but...

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IcelandAir - air flight f1862 march 16, 2019

My flight to Iceland from SFO was cancelled on the day of the flight. Only an email was sent to me at 2:15 AM. I had already received by boarding pass and seats so I did not look at my email that...

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IcelandAir - icelandair

Have traveled Icelandair for over 20 years from Halifax, Canada and have consistently used Premium Economy with a 4-day stopover in Reykjavik coming back from Manchester. It included 2 checked bag...

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IcelandAir - fi852/fi532 flight delay

Hello, written we complain the handling of our flight delay, transfer and rebooking. Customer Michael Kempe, Julia Kempe Due a delay of the flight Fi852 from Chicago to Reykjavik we could not...

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IcelandAir - seat not available I paid for

Dear, Yaesterday we were on flight FI501 from Amsterdam to Reykjavík and paid for 4 Seats for us and our two small children (3 and 1 year old). The plane changed last minute and all of the...

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IcelandAir - flight fi614 and fi430 jfk new york to glasgow via reykjavik 10/10/2018 at 20:20

Dear Sirs Eileen and Robert Skinner Flight FI 614 Airline Booking Code FI/JRKA9S JFK New York to Glasgow via Reykjavic Flight 8.20pm on 10/10/2018 On 9th October 2018 I booked two...

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IcelandAir - booking reference tv opb

I have send a reaction on your survey mail but no reaction from your site on the flights on 11/09 no issue's except that setting one off the chairs to relax was not possible On the flight...

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IcelandAir - excessive charge on domestic cell phone bill for an international phone call to icelandair customer service with poor guidance.

I was charged $107.46 (US dollars) on my Verizon cell phone bill for an international phone call to Icelandair Customer Service. The phone call was necessitated because I received electronic...

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IcelandAir - baggage charges

account reference: _OODOY1f2bv._500lnjiiUc5 (responder Sylvia) Still waiting to hear why we were charge $565 at YVR on our flight from Vancouver to Copenhagen using your airline. We had...

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IcelandAir - flight reservations, flights, and booking

I'll try and make this as brief as possible. A group (38) of KPBS travelers left Sep 9th, 2018 for Iceland on a Lindblad/National Geographic Expedition. I reserved and paid for my flight on Iceland...

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IcelandAir - lack of communication/updates on system

Augusy 27th, the day of the flight. Standing at the check-in desk, we were told that we didn't pay for our seats. They tried to charge us for it while I was texting the person who bought the ticket...

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A

IcelandAir - fi555/fi855 delayed luggage by 4 days

On Sunday July 29, Didier Argentin and Corinne Lecuivre have taken the flight FI555 at 2pm Belgian hou from Brussels to Chicago, through Rijkavik.
When arrived at Chicago, at about 6pm local hour, we were told that the luggage of Corinne Lecuivre would only arrive on the Monday morning, July30, and that we had to fill in a luggage description form at the Icelandair desk, where there was nobody during more than one hour...
We've called back Icelandair USA every day without success and have registrated a internet file on the Icelandair website.

Finally, we have got back our luggage at the Chicago airport, by insisting again, but only on August 2nd, when taking the flight FI854 back to Belgium...

Knowing that we stayed at Chicago for our most important annual congress, the AACC, my colleague Corinne Lecuivre had to purchase new clothes, make-up, ... in order to work on our SynAbs booth, which amount up to 460US $ :
@ TJMax : 58, 40$
@ Jewel Osco : 67, 90$
@ Nordstromrack : 91, 41$
@ Zara : 19, 80 and 222, 32$
AGGREGATE TOTAL : 459.83$

IcelandAir - no reimbursement for a change fee due to death in the family

Date of incident: 7/9/18 Due to a death in my immediate family, I had to change my flight back to the US through Icelandair a day earlier than anticipated in order to be home for the funeral...

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IcelandAir - not getting money back with cancelation

We booked a round trip flight from Seattle, Wa to London with IceLand Air almost a year in advanced and took out trip insurance. The leader of our tour became seriously ill and had to cancel but because it is not me who is ill we get NONE of our $2, 000.00 back! No credit to use later nothing! We are retired and can't afford to lose $2, 000.00 but they don't care. Won't ever book with them again.

IcelandAir - lost stroller

I booked a trip from Toronto to Stockholm via Keflavik on Friday June 29th. I was told in Toronto that I needed to check my 15 month old's stroller since the layover in Iceland was short - one hour...

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IcelandAir - fee charged for baggage after the booking for 190$ one way

my wife and i booked a trip to Europe via Cheaopair ( third party commissioned by icelandair to sale tickets) when we arrive at the airport in Orlando, we were told that because we did not book right...

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IcelandAir - cancellation fees

I purchased a $1200 ticket. I needed to cancel 2 months in advance. I got $30, yes, $30 back. Icelandair kept all my money and then will resell the seat to make twice as much money. They do NOT...

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M
Nov 23, 2016

IcelandAir - misdirected luggage

Last summer my wife and I flew home from Brussels to Toronto. Thanks to the inattentive Icelandair rep who checked us in our luggage got to Toronto a day before we did. He forgot to ask us where we...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IcelandAir - horrible customer service

I purchased 3 tickets on the Icelandair website. When entering the passenger names the website requires them to be entered last name first (after speaking with this company I can only assume the sole...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IcelandAir - delay and bad service

I bought my brother's ticket online from Icelandair. Icelandair flies to certain cities in USA. If you purchase your ticket online from their web side you have to buy to different tickets. There wa...

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