CB Car Dealers Hyundai

Hyundai review: Hyundai does not take care of their customers

Desiree Lin Feo of US

Jan 30, 2026 12:17 pm EST

Featured review

At the end of December, I brought my 2020 Bronze Santa Fe into the local dealership for two recalls and the main reason to file a claim for the paint peeling off. The dealership wanted to charge me $260 just to file the claim to Hyundai. I refused to pay that amount to submit some photos and I wrote up a couple of 1-star reviews. I received a call from Hyundai customer service that they read the review and wanted to help me. I was assigned a case number and was told I would hear back from them in a few days. The case manager took a week to call me back and then after our first discussion she was going to call me back the next day after checking on some things. There were several of those calls that I had to initiate that the claims manager would call me back the next day. One month later, a different case manager called me to tell me that my case has been reassigned to him. That basically started me back to the beginning of the same conversations I had already had with the first case manager. My basic complaint is that Hyundai has a recall for the white Santa Fe’s but not the Bronze. It is obviously the same paint failure but since the car is over 3 years old they will not fix their problem. It is insulting that these huge corporations won’t own up to their obvious defects. It is terrible customer service to take a month to resolve a simple issue and then force the customer to start from the beginning because they changed the case manager.

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Hyundai Contacts

Hyundai phone numbers

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58%
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67%
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100%
Confidence score

Customer Service

More phone numbers

Hyundai emails

css@hmausa.com

100%
Confidence score: 100%

Support

accessibility@hmausa.com

100%
Confidence score: 100%

Accessibility Concerns

globalpr@hyundai.com

90%
Confidence score: 90%

sales

ipinfo@hyundai.com

87%
Confidence score: 87%

support

sjcar@hyundai.com

86%
Confidence score: 86%

More emails

Hyundai address

5040 NW 7th St, Suite 690, Miami, Florida, 33126, United States

Hyundai social media
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Feb 02, 2026
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