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2.1 843 Reviews

Hyundai Complaints Summary

233 Resolved
609 Unresolved
Our verdict: When using services from Hyundai with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Hyundai reviews & complaints 843

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4:51 pm EST
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Hyundai - Horrible customers services and delays in getting my hyundai i20 back

Dear Sir/Madam. On December 5, 2022, I purchased a pre-owned vehicle from the Brackenfell Hyundai dealership. Within the first year of ownership, the car developed numerous mechanical issues. On December 1, 2023, I brought the vehicle into the dealership for assessment of repairs. The estimate for fixing all issues amounted to more than R94,000. I...

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Hyundai - Hyundai of kennesaw's unreliable service and deceptive practices

My recent encounter with Hyundai of Kennesaw left me thoroughly disappointed and frustrated. From start to finish, the experience was riddled with incompetence, unprofessionalism, and deceptive practices that I simply cannot overlook. To begin with, scheduling an appointment for car repair at Hyundai of Kennesaw was an ordeal in itself. It took an...

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6:05 am EST
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Hyundai - Vehicle repair

Good day I am saddened by the service at Hyundai the 9th Jan I took my car in since I had a problem with it, it was not starting so it was diagnosed that it's the petrol pump petrol mixed with water was found in my tank and I was quoted R13k, which I agreed on to have vehicle fixed so I paid, on the 28th Jan I was told to collect car as it was ready for...

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10:33 pm EST
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Hyundai No courtesy car provided

on 16th January I drop off my car to Hyundai Springfield because it had an Oil Leak. In the afternoon as I was about to fetch it, I was told they're still busy with it. Kevin told me he doesn't have a courtesy car to give me, instead he arranged one of his staff member to drop me off at home that evening.

I do respect that they're dealing my car, but the problem is, I need to go to work, drop off and fetch the kids from school, how am I supposed to travel.

This is no fault of mine, been using public Transport in that rain with my kids

Claimed loss: had to use Cash, since I had to Travel with Public Transport

Desired outcome: a Written apology and a response from Kevi

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11:50 am EST
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Hyundai Anti-theft software upgrade

On 01/18/2024, Jim Ellis Huyndai, 30341, installed a recall Anti-Theft Software Upgrade.
When I park the car, I can't get the key out.
The manager said it needs a needs a new shifter mechanism.
The manager said I can go to my preffered place to fix it.
I told the manager I'm leaving the car with him to fix it.
I have never heard back from him.
518949H [protected] Mercier Bobb

Desired outcome: Hyundai should fix the problem for free and provide a free loaner car until the problem is fixed.

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Hyundai - Delivery of new vehicle

I have a complaint regarding the Hyundai Pinetown branch. I purchased a new vehicle, and I gave the salesperson a date to collect the vehicle one week in advance. At the time, the car was parked outside the branch. I arrived at the branch to take delivery of the vehicle. The car was not ready. I spend 1 hour and 20 minutes waiting for the car to be...

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5:30 pm EST

Hyundai I have been waiting on a check I am supposed to receive for over two months

I paid my car off on 10-16-23 I have been trying to get my gap refund back for over two months. I talked to a supervisor on 12-20-23 and was told a check would be overnighted to me. I have yet to see a check. They say they have sent out 3 checks and there is no way because I have never received one. I am calling channel 5 news to have them do something about the $906 I am suppose to be getting back or should have had over 2 months ago.

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Update by Shannalee

do not buy a car from Hyuandai if you pay it off you will not get your money back they keep your money!

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Hyundai - Warranty on parts

The car, while on warranty had engine failure which resulted on the old engine been replaced by the company. This happened somewhere in march 2022 last year. On the New engine I did about 20 000 km. Fast forward. I took the car for 90 000km service to the garage. I was told that the engine was leaking oil due to samp problems. They quoted me and i wa...

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3:36 am EST
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Hyundai Service

Good day,

I bought my Huyndai I20 (2019 mode) brand new from Huyndai Outshoorn.

I did all my services with them.

Now 4 years later with only 36,200km on the clock I found out my clutch and Master unit is done.

I am struggling almost two weeks now from Huyndai to just get help from them.

This forced me to put in leave and drove to George 80km to the second nearest Huyndai. They now told me they only see two services done by Huyndai, but my service book is stamped 3 times.

My car was in February 2023 with Huyndai when i First noticed something is wrong with my clutch and according to them at that time there is nothing wrong-- If they actually did something-- I doubt it.

now 6 months later my clutch complety broke and they refuse to help me.

Claimed loss: Clutch with master Unit and my car was still under waranty when i took it to them to report the problem.

Desired outcome: or Huyndai to please contact me atleast and help me to sort out this problem.. there is no way a Clutch need to be repaired after 36,000km

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5:51 am EST
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Hyundai Repairs

I'm absolutely disgusted with the service from hyundai.

Two vehicles broken down,3 months and waiting for one to be repaired in rustenburg,6 weeks and waiting for the other one to be repaired in middelburg.

All I get is excuses and excuses, even that the mechanic working on one of my vehicles are mentally ill and can't do the job.

Never will I buy a fleet of this vehicles again in my life!

Desired outcome: FIX MY VEHICLES ASAP

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3:43 am EST
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Hyundai Headlights on creta

I bought a Hyundai Creta 1.5 Premium in 2021.

In 2022 we took a long road trip driving at night and we discovered that there is no way to set the headlight when the vehicle is loaded.

I looked in the manual I noticed that the vehicle is without such a button to set the headlight.

All my previous cars had buttons like that, even my dad's vehicles in the 80's.

The vehicle has been in the workshop 4 times the last few years to "fix" the lights.

Seems to me the model is only supposed to have the xenon lights which does not require the headlight setting.

Desired outcome: To get my headlights replaced to be able to drive with a load without people flashing their headlights.

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1:35 am EST
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Hyundai Repairs/parts

Order number: T78297

i had an accident 3 months ago. i have since been without a car since then because the repairer put an order through to hyundai and have been waiting since for the parts to be delivered. i have also contacted Hyundai myself and everytime the ETA is delayed further and further and no one knows why or can assist me further or at least provide a reason for such a delay. it is really disheartening considering you see their cars everywhere for them to not have parts readily available.

Desired outcome: i would like the outstanding part to be delivered asap so that my car can get fixed.

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8:29 pm EST
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Hyundai I am complaining about my Hyundai. I have a 2021 Hyundai Santa Fe I paid for service 1520.75. Which should have been under warranty.

On July 13, 2023, I bought my Hyundai to Atlantic Hyundai 193-205 Sunrise highway. West Islip NY 11795 for service. my oil pump light was on. I believe that this oil pump should have been under warrant because you had on the internet over 5000 oil pump problems and at least 4 other vehicles in this shop had the same problem with their vehicle, year make Santa Fe. Vehicle ID 5NMS3DAJ6MH308391 - Customer number [protected] Hyundai Santa Fe License plate #KKF5229

Claimed loss: 1520.75

Desired outcome: I like to be reimburse my 1520.75. Because I have a 10-year warranty

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Hyundai - Discrimination

I took my car for service this morning, (25th October 2023) and as usual I was asked if a wanted to be taken home. The lady that was assisting is forever amazing. Top notch customer service however my experience with the driver was horrible, we used a 8 seater car for deliveries and everyone in a car was delivered in their correct destination however when...

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Hyundai - Hyundai Santa Fe Sport 2.4, MY 2016

Dear Sir/Madame, I am writing you to make a complaint against maintenance services and price calculation at the Hyundai official service in Bulgaria (Industrial Commerce, Sofia, Luilin 2 quarter, Ring road 775, 1343). I had a clip fuel injector on My Santa Fe Sport 2.4 MY 2016 changed at the above mentioned location. While booking the time the supervisor...

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Hyundai Hyundai 2015 Sonata SE

In 2015, I found out that Hyundai sold me a faulty car warranty when I needed to get something fixed. Once I complained I went back to Towson Hyundai and they put me in a 2015, Hyundai Sonata SE. Little did I know that that car had no immobilizer and no one contacted me before 7/1/23 in reference to recalls. As a result I have NO car at all. The car is totalled. I am asking for cash settlement on the vehicle.

Desired outcome: I want another car, I want payment for the vehicle so I can purchase another vehicle. The vehicle was paid for. Because Hyundai sold us faulty computer and faulty motors I have no car. My car was stolen in July and I have no car

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Hyundai - Hyundai portugal /autojulio

Dear Sirs, I'm reaching out to all of you for your support on the following situation. I own a Hyundai Tucson HEV from 2021. I bought it brand new and directly from AUTO JULIO in Portugal, one of your brand representatives. https://ajulio.pt/ Since the very beginning, the vehicle has had several issues, many of them errors in the panel information for...

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3:24 am EDT
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Hyundai Peeling paint issue

I drive a 2015 Hyundai i20 Motion, I noticed the paint peeling on the boot Panels . I called Hyundai Fourways South Africa on 06/10/2023 and was asked to bring my car in for the Inspection as this problem has been common with my vehicle type. I took the car in on 10/10/2023 whereby an Inspection was conducted and a claim filed. I received a call today 12/10/2023 advising me that my claim was denied due to it not being in the 7 year period. This is ridiculous as the paint didn't start peeling until now. I purchased my car in March 2016 which this year will make it 7 years I have had it and yet I am being held accountable for this. To me it seems like they losing a lot of money due to the their factory defect and we are being held accountable. I will not accept this as Hyundai widely advertises that they a brand of service excellence yet I am not seeing this. This is not my problem that they did a recall due to a factory defect. I want this resolved.

Desired outcome: I want my car fixed

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Hyundai Service

Good day, I took my Hyundai Creta for its 15 000 km service to the Bloemfontein branch on 3 August 2023. They asked whether I want them to take my car for wheel balancing and I said yes and also requested that they rotate my tires. I experienced that my tires from the moment I received my car back as very sensitive and I presumed that the pressure was maybe too high. When I had the pressure checked they were pimped at 3 bar and I had the pressure lowered to 2.2 bar. It made only a small difference but life is busy and I only asked my husband a month later to have a look at my tires as they seem to be too smooth. Then someone today made the comment that they see I am driving with airplane tires at the front and the I made him check and to our shock saw that my tires was dangerously smooth the two front tires were which is impossible for a vehicle at this stage with little bit more than 18 000 km on the clock. The two back tires still look new as should be. I bought it as new.

Desired outcome: I want my tires back ! It might not have happened at the workshop but at the place they send my car too to be balanced but I left my car in their, Bloemfontein Hyundai service center's care

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Hyundai Subject - Peeling/flaking paint exterior tri-coat white paint (WJ) various locations.

8/2/2020 was the beginning of visual recognition of paint flaking defect (see attached images). Currently very pronounced on drivers side roof line where roof panel meets the front windshield (see attached). Other common areas of paint flaking include trunk lid at upper radius-ed corners where trunk meets rear glass. I have also seen paint flaking on lower front engine hood panel just started.

Details

1) Mileage = 37142 miles

2) Paint code (WJ)

2) Garaged 90% of the time when not in use.

3) "Never" driven in snow or winter conditions

4) Exterior well taken care since purchased new

5) Covered with car cover and garaged when not in use.

[protected]@aol.com

Dave Pender

89 Stillwell Dr

Plainville Ct 06062

[protected]

Desired outcome: We love everything about our Elantra and plan on keeping this model for many years. We would like to have these defective areas repaired as an outcome.

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Hyundai In-depth Review

Overall Rating: Hyundai is a reputable car manufacturer that consistently delivers high-quality vehicles with innovative technology and safety features. With a strong dealership network and competitive pricing, Hyundai offers a great value for customers.

Product Range: Hyundai offers a diverse range of vehicles to cater to different needs and preferences. From compact cars like the Hyundai Accent to SUVs like the Hyundai Tucson and luxury sedans like the Hyundai Genesis, there is a Hyundai model for every type of driver.

Quality of Vehicles: Hyundai vehicles are known for their excellent build quality and attention to detail. The materials used in the interior are of high quality, and the exterior design is sleek and modern. Hyundai vehicles are built to last and provide a comfortable and enjoyable driving experience.

Customer Service: Hyundai has a strong commitment to customer satisfaction. Their customer service team is responsive and helpful, addressing any concerns or issues promptly. Hyundai dealerships provide a welcoming and professional environment, ensuring a positive experience for customers.

Pricing and Value: Hyundai offers competitive pricing across their vehicle lineup, providing great value for customers. The features and technology offered in Hyundai vehicles are often comparable to higher-priced competitors, making them an excellent choice for budget-conscious buyers.

Reliability and Durability: Hyundai vehicles are known for their reliability and durability. With regular maintenance and care, Hyundai vehicles can last for many years without major issues. This reliability gives customers peace of mind and confidence in their purchase.

Technology and Innovation: Hyundai is at the forefront of automotive technology and innovation. Their vehicles are equipped with advanced features such as touchscreen infotainment systems, smartphone integration, and driver-assistance technologies. Hyundai continues to push the boundaries of technology to enhance the driving experience.

Safety Features: Hyundai prioritizes safety in their vehicles, equipping them with a wide range of safety features. From advanced driver-assistance systems like lane-keeping assist and blind-spot monitoring to standard safety features like airbags and anti-lock brakes, Hyundai vehicles provide a safe and secure driving experience.

Fuel Efficiency: Hyundai vehicles are known for their fuel efficiency, with many models offering impressive MPG ratings. Whether you're looking for a compact car or an SUV, Hyundai offers options that prioritize fuel efficiency without compromising performance.

Environmental Friendliness: Hyundai is committed to reducing its environmental impact. They offer hybrid and electric vehicle options, such as the Hyundai Ioniq and Hyundai Kona Electric, which produce zero emissions. Hyundai also focuses on eco-friendly manufacturing processes and materials.

Dealership Network: Hyundai has a widespread dealership network, making it convenient for customers to find a dealership near them. The dealerships are well-maintained and staffed with knowledgeable professionals who are dedicated to providing excellent customer service.

Financing Options: Hyundai offers a variety of financing options to make purchasing a vehicle more accessible. They have partnerships with reputable financial institutions, providing competitive interest rates and flexible payment plans. Hyundai's financing options cater to different budgets and credit profiles.

Warranty and Maintenance: Hyundai offers an industry-leading warranty on their vehicles, providing customers with peace of mind. The warranty covers various components and can be extended for additional years. Hyundai also offers affordable maintenance plans to keep your vehicle in top condition.

User Experience (Website and Mobile App): Hyundai's website and mobile app provide a user-friendly experience. The website is well-designed and easy to navigate, allowing users to explore different models, compare features, and schedule test drives. The mobile app offers convenient access to vehicle information, service reminders, and roadside assistance.

Brand Reputation: Hyundai has built a strong brand reputation over the years. They are known for producing reliable, high-quality vehicles that offer excellent value for money. Hyundai's commitment to innovation, safety, and customer satisfaction has earned them a loyal customer base.

Comparison with Competitors: When compared to competitors, Hyundai stands out for its combination of quality, affordability, and advanced features. Hyundai vehicles often offer similar or better features than competitors at a more competitive price point. The reliability and fuel efficiency of Hyundai vehicles also give them an edge over their rivals.

Recommendations and Conclusion: Overall, Hyundai is a top choice for car buyers looking for a reliable, high-quality vehicle with advanced features and a competitive price. With a strong dealership network, excellent customer service, and a commitment to innovation and safety, Hyundai offers a great value for customers. Whether you're in the market for a compact car, SUV, or luxury sedan, Hyundai has a model that will meet your needs and exceed your expectations.

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Hyundai contacts

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