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D
11:34 am

Hyundai - engine

I purchased a Hyundai Santa Fe 2003 in 2008 with 30, 000 miles on it. I am faithful to routine maintenace on it, but also because of my warrenty coverage.
In August, while driving my car on a busy roadway, it just quit. I had it towed to a mechanic, he checked it out and said my timing belt went, at 63, 000 miles on it. He went to change the timing belt, which I might add was not under warranty, and noticed the water pump was in tough shape, so I told him to replace that, of course the warranty company wanted copies of all the maintenance records sent over to them before they would cover the cost of replacing the pump. Well, all the records were in the car and the car was on the lift, so that was impossible to do. Anyways, they replaced everything and couldnt get the car started...come to find out my car engine was destroyed! Over a bad belt! I had to ask people for money to replace my engine, because I am currently out of work. I called Hyundai and they basically said to bad, the timing belt should have been changed in 2007, I didn't own the car in 2007 and why would anyone change the belt with under 30, 000 miles on it...I would like Hyundai to refund the money it cost me to get a new engine...$4000.00 - should I say used engine, because they redid the engines for that model in 2006 and of course it would not fit my 2003... This is very unfair to me..and I would like to be compensated for all this.

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P

First of all, you should include who sold you the car and who repaired it.

Second of all, it's pretty well known that Hyundai timing belts go out around 60, 000 miles. A bad timing belt can destroy your engine. Do your research before buying a car. It's not like it's a secret.

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C
8:32 am

Hyundai - money is more important than customer service

We bought a 2nd hnd vehicle from HyundaiMenlyn.When we first went to look at the car, it did'nt hve headrests at the back.The salesman said it was locked in the office.We were still interested in the car and signed the deal.He was reminded about the head rests before we collect the vehicle - the sales man was fully aware and said that he will keep us updated. there were no signs of the headrests.The story then suddenly changed to that it was with the previous owner - but will keep us informed and will find out to get it for us after several folowups from our side he phoned my husband saying that there is no headrests.We had to follow up on him every single time.It eventialy ended up in the dealer principal's office where we sat around the table like school children at the head master's office - this man said he will not buy headrests & the car is signed off without a note about the missing headrest.He said the car was sold for much less and that he will offer to buy the car back for the same value we bought it so that they can make their profit. The sales manager was suppose to phone today to follow up on 2nd hand headrest, we had no response.They dont like customers!

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R
9:40 pm
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Hyundai - radiator

We just recently purchased a Elantra from the dealership about 3 weeks ago. On the 14th of September the radiator explosted on the top side. My son pushed his car to Sears Automotive and had the mehcanic look at it. He did confirm the radiator exploded on top at no charge. We had the Elantra towed thru AAA to the Hyundai Dealership on Sept. 15th. and they...

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ADVERTISIMENT
S
6:07 am

Hyundai - defective car dvd player

Three years ago we purchased a hyundai sante fe' with the installation of a roof mounted dvd player. in 3 years we have had 4 various players installed, none of them have ever worked for longer than a few days. Douw Gamito has been aware of the situation and has claimed responsibility for the poor service and installations. the 1st player was defective and replaced with another unit with the screen being upside down, this was then reraired and re-installed only to not work. the third unit was wired incorrectly which damaged the unit. the forth unit was given as a replacement, but it was not installed and was a very cheap make.incidently we paid R7500.00 for the first player. when the last dvd was installed by Autozone, it was done so poorly. it worked for part of a day and when the sun roof was opened, the material was torn and pulled from the roof. i went to see Ben Robertson, the principal dealer, after leaving 8 messages. his attitude was applling to say the least. all he wanted to do was get me out his office and wasn't really interrested in hearing the history of our problem. he says he is not responsible, i must take the repaired dvd player! i want a decent, working make!

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N
Jun 27, 2011 4:42 pm

Defective back sit

On june 17th 2011 i was about to buy the hyundai tucson 2011 model: km8jt3ac8bu307607 and after the transaction completed before i took the car i found out that the back sit was defective, once bended it did not lock back(security issue) and the woman showing me the car told me she cant do anything and its up to me to take the car or not and she left me out and she went in. Obviously I did not take the car but it was the worse customer service experience ever. I would not suggest anyone to buy a car from hyundai.

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P
9:58 am
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Hyundai - peeling paint

Paint on all 4 door handles is peeling off down to the white plastic. It looks terrible, Hyundai says warranty on paint is only 3 years 36, 000 miles. My car is 5 years old with 40, 000 miles. They won't do a thing. Not good advertisement for them to have so many cars looking like this.

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M
7:11 am

Hyundai - stay away from hyundai

I bought a new vehicle from Hyundai Alberton end June, a week later I saw that my color coded bumpers which was sprayed by Hyundai's preferred 3rd party had blotches all over the bumpers due to poor workmanship. I showed Zane the poor workmanship, asking Hyundai Alberton to exchange the bumpers for new standard bumpers as I was not prepared to have them re-sprayed. I was told that Hyundai is prepared to send the vehicle back to their 3rd party and have the blotches removed. Vehicle went back mid July and still no change to my problem (Bumpers). In the interim Zane moved to Hyundai Head Office and I was told to deal with James new Branch Manager. I went back explaining my situation to James, I was told that he would sort this out and have my bumpers replaced - August. It is now September and no arrangements have been made. Two weeks ago I phoned Hyundai Head Office and spoke to Jackie regarding my problem. Once again I was told that she would pass my complaint on to Mark Simon. It is the 3rd week in September and I have no confirmation resolving this matter. I feel that I addressed this matter early enough thus I'm entitled to have new bumpers fitted.

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C
5:08 pm
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Hyundai - gas line

My wife rented an Hyundai Accent 2010 for a trip to PEI. (We live in Gatineau Que). A squirel ate through the gas line at a camp site and she needed to replace that rental with another from the same company. (The part has to be ordered and will take 10 days to arrive). Now, with abandonment fees etc. this could cost us over 2000.00.

I've heard of rodents eating engine wiring but to use the same yummy plastic on gas lines... Are they kidding?
This should be illegal. Have you heard of other cases like this? Are other new model cars doing this?
We will never rent a Hyundai again.

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S
9:42 am

Hyundai - damaged wheel bearing not replaced under warranty

I took my car in on 6 July 2009, hyundai's report was the wheel bearings that are still under warranty needed to be replaced, but they needed to order the parts. Since then I phoned numerous times & on 3 Aug 2009 booked my car in for its service & wheel bearings to be replaced on 6 Aug 2009. On 6 Aug 2009 I receive a call from Hyundai while my car service is been done, that the wheel bearings were sold to another customer. I had booked the car in on 3 Aug, where Lettia Williams said the wheel bearings were in stock, when I took my car in on 6 Aug, she was still aware the wheel bearings were there. Since that date I have now phoned numerous times again & made days avail when they said the wheel bearings should be there, but receive no call from them. I have now driven 8 000 kms on damaged wheel bearings.

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L
12:46 pm
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Hyundai - repair

I own a 2011 Sonata, and at around 3000 miles I began noticing a screeching sound (sounds like metal to metal) from the steering column every time I turn the wheel. The noise isn't extremely loud, but it's definitely noticeable. I took my car to the dealer, and they acknowledged the sound but said to come back after the break in period of 12000 miles. The...

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ADVERTISIMENT
N
7:35 pm
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Hyundai - poor customer service and repair

The following is an account of how terrible the Service Dept and Management at Keith Hawthorne Hyundai in Gastonia, NC is: Thursday July 22- I noticed that I had to depress the clutch pedal all the way to the floor to get the gears engaged. I told my Father and he said we would take a look on Saturday morning at the car. Saturday July 24 - I found a...

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D
5:43 am

Hyundai - when I took the car in the service department made every excuse in the book to avoid looking at the car

In may 2008 we purchased a new 2008 Hyundai Elantra for our daughter. In January 2009 we received our first snow fall, this is when the problem started. Our daughter told us that when she breaks the car does not stop. I (dad) took the car around the block and when I step on the breaks, while driving on snow, the break pedal locks in the up position and the ABS breaks do not stop the car for another 10 to 20 feet. When I applied the breaks the pedal actually pushed my foot up as the pedal rose, the break pedal made a loud thumping sound (it also vibrated) and I was not able to push the pedal down as it locked in the up position.

The next day I made an appointment with the dealer where we purchased the car. When I took the car in the service department made every excuse in the book to avoid looking at the car. I was even told this was normal, which I told them it was not. I requested they take the car out for a drive and they refused. I have been trying to find out if other drivers have had this issue with this model and make of car and a few folks have.

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G
Aug 10, 2010 4:42 pm

Fuel consumption is very very high ( I am getting an average of about 5-7 kms per litre petrol Clutch setting is improper and car engines shuts down while pick up. There is regular JERKING in the engine, and this is more noticable when the A/C is on.

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E
5:32 am

Hyundai - the gear gets stuck frequently

The vehicle developed reverse gear problem immediately after its 2ND free service. The gear gets stuck frequently. I requested the concerned dealer many times to fix the reverse gear problem.Though they gave patient hearing to the problem and fixed/replaced some parts in the vehicle the latest on 30.01.2010 but could not rectify the defect. I have been facing much inconvenience on this account while driving.Further i had to spend considerable amount for the transportation purposes besides wastage of time for taking the vehicle to the workshop for checkups. It may be mentioned here that i came to know through some reliable source that one lot of i10 vehicles have developed the same problem due to faulty gear boxes.it seems that my vehicle is one of them.

In view of the above facts it is requested kindly to look into the matter and get the faulty gear box replaced without further delay so that i may not face any such problem in future. Hope to hear from you by return mail.

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F
Jul 13, 2010 4:42 pm

My 2005 Hyundai Santa Fe 3.5L has what the dealer calls a drive by wire accelerator. In other words it has no cable from the accelerator petal to the engine. It is almost impossible to accelerate smoothly with this system. When the accelerator is gently pressed, the car barely moves forward. When the accelerator is pressed a little more, it races forward. This is a serious safety defect in the design of the vehicle.

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V
11:36 pm

Hyundai - cheat & fraud - non delivery of the car and delay in refund of booking amount

Dear Sir,

A number of complaints have been posted against A1 Hyundai, Sakinaka, Andheri East, Mumbai and now I am their latest victim.

I have booked a car (Hyundai i10 Asta 1.2 WS GLS AT) from A1 Hyundai showroom on July 4th in my wife's name (Anu Goyal) and paid an advance of Rs. 50, 000/- by cheque number 113532 dated 4/7/10 drawn on HSBC Bank.

However, even after waiting for 32 days for the delivery, A1 Hyundai failed to get an allotment of the vehicle from Hyundai and kept making false promises.

On August 6, I asked the dealer (Mr. Lucky) to canceled the booking and refund the booking amount and he agreed to refund money withing 8-10 days. However, now he is not even refunding my booking amount citing that there are no funds in their account.

Could you please advice, how should I get my refund of my booking amount from them.

Regards,

Vishal Gupta

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N
3:21 pm

Hyundai - the vehicle is not delivered till now and also unsure when it will be delivered

I have booked Hyundai I20 Asta(O) on 27 Aug 2009, for which the promised delivery date was 25 September 2009. The vehicle is not delivered till now and also unsure when it will be delivered.

(I have collected the order number KUN have raised with Hyundai and surprised to know that the order was placed on 10th September 2009, though I have booked the vehicle on 27 August 2009 itself. Moreover, there was no communication from their end about the reason for this delay or overall delay of delivery of vehicle and my calls were also not taken by the representative.)

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J
9:18 pm
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Hyundai - stupid mechanics

I left to go on vacation with my 82 year old father on July 5, 2010. We were going to Oklahoma to see family and friends but my dad also wanted to stop in Reno and Vegas so we went on rather a long roundabout. We left from Auburn Washington. My 2003 Hyundai Elantra almost made it to Reno Nevada. About 30 miles from Reno it lost power, sputtered, and...

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Hyundai - bad service

Very frustrated with the service dept.

My car(HYUNDAI, 2003 SONATA) had problems with rotars, power steering, and fluid lines on Thursday (7/22) and dropped my car at this service dept on 7/22. The service dept. associate told me to pick my car on Monday(7/26). However, when I visited in on Monday (7/26), the service associate apologized to me, saying that my car wouldn't be ready until Thursday (7/29) because of difficulty in getting the parts. So I patiently waited until Thursday (7/29). On Thursday (7/29) morning (11AM), they told me that they had received my parts. However, they had difficulty time to change my parts. HYUNDAI SERVICE dept was having DIFFICULT time in changing their own HYUNDAI parts.

The service associate told me to wait until late Friday (7/30) or Saturday (8/1) because it was so difficult for them to change their own parts and my car parts were so rusty. The associate also mentioned that I should understand their situation. Who on earth can understand that HYUNDAI service dept just can't change their parts right away and they need more than 2 days to change their own parts. I was so frustrated.

Since I observed that they were hesitated to change the fluid lines at the beginning, I told the service associate to change the rest of them (rotars and power steering) except the fluid lines. Then the associate told me that my car would be ready by 5:30pm on Friday (7/30).

When I shared this story with other people, they said that "RIDICULOUS." and "FUNNY." HYUNDAI Service dept. can't change their HYUNDAI parts. I have been a royal customer of HYUNDAI car over 8 years and never had a problem like this. I think this location (HYUNDAI, HOT SPRINGS, AR) needs a COMPETENT MECHANICS.

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Nov 29, 2010 4:42 pm

Have a 2002 Sonata that is rusting terribly by one of the back wheels and the passenger door. Also purchased tires through Extreme Hyundai 16, 000 miles ago and they just told me I need new tires. Guess the brand they sell for the same price as I could have gotten good Firestone tires at are just crap.

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V
4:13 am
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Hyundai - not giving proper service

Sir
i have purchased a santro car in jan 2008...your product is abslutely fine we can say value for money..there is very big problem regarding service in gwalior ROYAL HYUNDAI.. in gwalior hyundai workshop staff is not at all well behavier, not attending properly, taking too much time to make job card, i was at hundai workshop at 4.pm .after 20 mnt Mr.Tripahi attended me and saying can not take car for service since time is 4 pm.yesterday i comlaint to Mr.Samadhiya over phone regarding the same...if we compare with other workshop in gwalior (MARUTI, TATA, ETC..)THE OVER ALL SERVICE IS VERY VERY POOR IN ROYAL HYUNDAI.. they r simply spoling ur good image..kindly look in to this matter and do needful...

MP07 CA 4211
VINOD GOYAL
GWALIOR
ph. 09926663861

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R
7:49 am

Hyundai - poor & skelm deal

Letter sent to Hyundai with no response to date

1. During the week of the 25th – 29th January 2010 our client approached Michael "Angelo", employed by your company, and indicated to him that she was urgently wanting to purchase either a double cab light delivery vehicle alternatively a sports utility vehicle in the price range of approximately R 100 000.00. Michael told her that he did not have anything in that price range but that he would try and find such a vehicle for her;
2. On Saturday 30th January 2010 our client was contacted by Michael who advised her that he had found a Land Rover Discovery which would be ideal for her. The vehicle was being sold for approximately R 127 900.00, but he would sell her the vehicle for R 88 000.00;
3. On Monday 1st February 2010 our client instructed Michael to proceed to apply for financing for the Discovery. Our client took her vehicle, a 2001 Toyota Tazz, to Michael and after inspecting it Michael told our client that the Tazz was in a good condition and that he would give her the full trade-in value of R 34 000.00 for the Tazz. At no stage did he indicate to our client that the price for the Discovery would be R 88 000.00 after trading in the Tazz;

4. During the course of the day our client enquired from Michael as to the progress in applying for finance. She was told that he was waiting for a reply from the banks;
5. On Tuesday the 2nd February 2010 our client was informed by Michael that financing had been declined as our client's name had been blacklisted on ITC. Our client immediately obtained credit reports from both Transunion as well as Experian which indicated no adverse credit reports;
6. She immediately phoned Wesbank who within a few minutes approved her credit application. This was communicated to Michael and he was instructed to proceed with the necessary so that our client could take delivery of the Discovery that same day;
7. The Discovery was, inter alia, taken to the testing centre to obtain a roadworthy certificate so as to register the Discovery on our client's name;
8. It must be placed on record that at no stage up to this point was any mention made to our client that the Discovery was being sold voetsoots. Michael did mention that the brake warning light on the instrument panel was coming on but that they had taken the Discovery to a mechanic who could find no fault with the brakes;
9. At 16:30 on the afternoon of the 2nd February 2010 our client, together with writer hereof, proceeded to your business premises to sign the necessary documentation and to take delivery of the Discovery. Amongst other things she was also sold a warranty from SA Warranties;
10. The documentation drafted by Wesbank did however not reflect the agreement concluded with Michael.

In terms of the credit agreement from Wesbank our client has to pay the following:
10.1 a cash price of R95 000.00 instead of the R 88 000.00 agreed upon;
10.2 R3000.00 for service and delivery. The Discovery was never serviced by yourselves prior to delivery. In addition our client came to your business premises to collect the Discovery. Your company did not have to deliver the Discovery. Consequently this sum of R3000.00 is being charged for services and delivery never rendered;
10.3 R5 999.00 for the warranty. The cover note annexed to the warranty booklet indicates that only an amount of R 4 985.20 is payable. Therefore an additional amount of R1013.80 was paid to you by Wesbank, and which amount has to be repaid by our client to Wesbank, for the warranty but which is not the amount payable to SA Warranties.

In addition the initial deposit is reflected as being R16 000.00 and not R34 000.00 less the outstanding amount due to Wesbank being R14 774.40 as at 4 February 2010, i.e
R19 225.60. In other words an amount of R 3 225.60 is unaccounted for;
11. After signing the documentation, Michael produced a document in terms whereof our client was purchasing the Discovery voetstoots. Michael informed our client that she could not take delivery of the Discovery if she did not sign the document. She was advised that if anything was wrong with the Discovery, she must claim from her maintenance plan as he had come down so far with the price. Not only was this the first time any mention was made that the Discovery was being sold voetstoots but was our client in effect being illegally coerced into signing a document against her will. Out of desperation just to get the Discovery she signed the document;
12. Whilst our client was signing the abovementioned documentation, writer hereof waited outside at the used vehicle lot. At one stage Michael indicated to the writer hereof that he was taking the Discovery to have it refuelled. As he was driving out of the lot, writer hereof heard a loud noise coming from the right rear of the Discovery;
13. After Michael had returned with the Discovery and our client had finished signing the papers, Michael proceeded to hand the Discovery over to our client. It is at this stage that our client and writer hereof noticed several problems with the Discovery, namely:
13.1 The ignition key was falling apart and was held together with blue insulation tape.
13.2 Upon attempting to unlock the central locking of the Discovery only one door, being the front passenger's door, would unlock. Michael tried to explain this away by pretending as if the central locking had worked only a few minutes ago;
13.3 Several lights on the instrument panel remained on after the DFiscovery had been started. They included the TC (traction control) light, the ABS light and the descent warning indicator. Once again Michael tried to explain these warning indicators away by stating that they had not come on previously;
14. Despite these problems our client was eventually able to drive home with the Discovery.

15. However during the course of the next day the noise from the right rear wheel became worse. Writer hereof decided to inspect the right rear wheel and discovered that the brake pads were so worn down that metal was braking on metal and the brake disc had been worn away.This, as any mechanic and second hand dealer will know, is extremely dangerous as not only is a vehicle not able to brake properly but can the brakes seize up, thereby causing the vehicle to lose control and cause a serious accident, with a possibility of injuries and/or loss of life;
16. It was also discovered that no users manual or service history was in the Discovery;
17. On the morning of the 4th February 2010 our client telephonically contacted Errol at your business and informed him of the problems. Our client was advised that she was to bring the Discovery to your business premises immediately to enable your company to effect the necessary repairs. Writer hereof personally took the Discovery to Errol and requested him to have the brakes fixed as well as the central locking system. He was also advised that it had to be done before 16:30 the same day as we lived on a farm 11 kilometres from town and had no other means of transport. In the presence of writer hereof the keys to the vehicle was given to a driver with instructions to take the Discovery to one Gerhard to have the brakes repaired before the end of the day;
18. At 13:00 writer hereof walked to your business premises to enquire whether the repairs to the Discovery was finished. Upon arrival one of the ladies phoned Gerhard to enquire about the progress of the repair of the Discovery. Writer hereof was handed the phone and he spoke to one Karlien at Gerhard's business. Writer hereof informed her that the Discovery must be repaired by that same afternoon as we had no other transport to get home. She indicated that the driver of your business had dropped the Discovery off with only instructions to repair the brakes. Nothing had been mentioned about the repairs having to be effected the same day. She advised writer hereof that she would speak to Gerhard and phone writer hereof back
19. The same afternoon Karlien phoned writer hereof and advised that the brake pads and disc would have to be replaced. These items had to be ordered and might only arrive the following day or Monday the 8th February 2010. During the discussion it transpired that the brakes were so bad that they could not allow us to take the Discovery before the brakes had been repaired as it was too dangerous to drive. They also informed writer hereof that they could not understand how the Discovery could have passed a roadworthy test in such a condition. This confirmed my suspicions. She told me to contact your business to discuss the problem;

20. Writer hereof immediately phoned your business and as Errol was away on business Jackie assisted. Writer hereof advised her of the problem, especially our transport problem. She told writer hereof that she would phone back;
21. After a few minutes she called writer hereof and from the outset indicated that our client had signed a voetstoots agreement and that our client would be liable for the costs of repairing the vehicle. This immediately infuriated writer hereof and he advised Jackie in no uncertain terms that a voetstoots agreement did not protect a seller from obvious defects in a vehicle. She was also advised that Michael had advised our client that he had had the brakes checked and nothing wrong had been found. Jackie once again indicated that she would call back;
22. After a few minutes Jackie phoned and indicated that they would repair the brakes at their cost and would give the Toyota Tazz back to our client as a loan vehicle to use whilst the Discovery was being repaired. She offered to have the Tazz delivered to writer hereof but he declined advising her that he would come to your premises to collect it;
23. On writer hereof's way to your business premises he stopped at the Greater Tzaneen Municipality to determine how a copy of the roadworthy report of the Discovery could be obtained. Writer was informed that the report would be at the testing centre but that they could give provide a computer printout indicating when and who tested the Discovery. Writer hereof was also advised by a member of the municipalitiy's staff to take the issue of the Discovery passing a roadworthy test with defective brakes further;
24. Upon writer hereof's arrival at your business he was told that the Tazz had been taken for a valet but instructions had been given to the driver to bring it back;
25. Whilst waiting writer hereof requested a copy of the Discovery's registration certificate to enable him to investigate the matter further at the municipality. This was given to him;
26. Writer hereof also requested a copy of the signed voetstoots agreement. He was quite surprised to be informed that the signed voetstoots agreement was no longer in our client's file and nobody knew what had happened to it. Writer was told that the signed agreement had incorrect figures on it not reflecting the discount given to our client and that he had to ask Michael where it was. In its place a new agreement had been drawn up;
27. After about an hour Jackie informed writer hereof that the Tazz was not available as the seats were wet and some of them had been removed. She arranged that our client could use a Golf and writer was handed the keys to it;

28. Later the afternoon our client and writer hereof returned to your business. Our client signed further documents but upon advice from myself refused to sign the new voetstoots agreement. It was also arranged that an Isuzu would be given to our client to use instead of the Golf as the gravel road to our house was not drivable with a normal passenger vehicle;
29. On Monday 8th February 2010 writer hereof was informed by a reliable source that in Tzaneen was located a business specialising in the maintenance and repairs of Land Rovers. Writer hereof proceeded to the business as per the directions given and arrived at Venture Overland. There writer hereof spoke to a member of the business and informed him about the warning lights which continuously burned on the instrument panel. Writer hereof was advised that it could be a broken sensor or something more serious. They would only be able to determine the reason for the warning lights if they could inspect the Discovery. Writer also informed them of a shudder in the Discovery when it was travelling in first gear. He was informed that it might be a loose engine mounting or bell housing. They confirmed that they specialised in Land Rovers, being the only vehicles they worked on, and that they had the necessary equipment to test and repair our client's Discovery. They were surprised to hear that the Discovery had been taken to another service centre as your company had via Hentie on several occasions in the past used their services to service Land Rovers. In fact one of the directors of your company had purchased a Land Rover through them;
30. Our client heard nothing further from your business until the afternoon of the 9th February 2010 when both she and writer hereof went to your business to find out when she could get her Discovery back. We were informed by Errol that the brakes had been repaired and the Discovery was with another business to install a new central locking system. This would apparently cost R4000.00. The Discovery would be finished on the 10th February 2010;
31. When writer hereof asked Errol about the warning lights which continually came on, he was told that we should wait a month until the warranty came into effect. This came as a great surprise to writer hereof, for the following reasons:
31.1 In terms of the warranty the effective date of the policy is on the date on which the policy was purchased (page 3 under heading Effective Date of Policy). The warranty would therefore have commenced on the 2nd February 2010;

31.2 SA Warranty does not accept liability for the cost of repairs or replacement where the cause of failure existed at the time of sale of the policy (page 11, point 1 under heading Exclusions). This would mean that SA Warranties would not cover defects which were existent when our client purchased the Discovery;
31.3 Should anyone commit or attempt to obtain a benefit under the policy by improper means, all benefits shall immediately cease and the policy cancelled. (page 3 under the heading Fraud). This is in addition to the normal criminal charges which may be brought for insurance fraud. Any attempt by either yourselves or our client to have defects which were present at the time of purchasing the Discovery, repaired by SA Warranties subsequently would amount to fraud;
31.4 In addition a pre-delivery inspection report must be attached to the proposal form at point of sale for collection by the Administrator to ensure compliance (page 15 under heading PRE-DELIVERY INSPECTION REPORT). No such report was ever completed by your business;
32. In light of the above it is evident that:
32.1 No inspection report was done;
32.2 The warranty does not cover any of the present defects to the vehicle;
32.3 The suggestion by Errol that our client waits a month to have the warning lights sorted out so that the warranty can be used amounts to suggesting our client commits insurance fraud. Our client will most definitely not be a party to such criminal activity.

As a result of the circumstances surrounding the purchase of the Discovery and the type of actions taken by your staff, as laid out above, our client has lost all faith and trust in your company. Amongst other things she was lied to about obtaining financing for the vehicle, misled about the purchase price of the vehicle as well as the value which she would receive for the Tazz, coerced into signing a voetstoots agreement which two days later suddenly disappeared and misled about the condition of the vehicle especially the brakes, central locking system and the warning lights on the instrument panel. She was also advised to in effect attempt to commit insurance fraud.

She has therefore instructed us to advise you that she requires the following from your company:

1. A refund of the difference between the purchase price of R88 000.00 quoted by Michael and the amount of R95 000.00 which Wesbank has financed the Discovery and which our client has to pay, i.e. R7000.00;
2. A refund for both the excess which our client has been charged for SA Warranties warranty being the sum of R1013.80 as well as the R3000.00 which our client has to pay for the supposed service and delivery;
3. Proof of all repairs effected by yourselves to date;
4. The Discovery must be taken to Venture Overland or other authorised Land Rover service centre for a full and complete inspection and service. All defects must be repaired including those mentioned above. Written proof that the Discovery has been inspected, serviced and all defects repaired must be delivered to our client;
5. A pre-delivery inspection report must completed as required by SA Warranties and a copy thereof delivered to our client.

These requirements are to be met on or before close of business on the 19th February 2010.

Should you fail to comply with our client's demands, a complaint, with a request for a full investigation with possible criminal charges being laid, will be submitted to the following institutions:

1. Hyundai South Africa;
2. Independent Motor Industry Ombudsman;
3. SA Warranties;
4. Motor Industries Federation;
5. Wesbank; and
6. Greater Tzaneen Municipality.

In addition our client reserves her rights to take legal action for any damages sustained.

We await your urgent confirmation by close of business tomorrow 11 February 2010, that our client's demands will be adhered to. Failing receipt of such confirmation our client will take the necessary steps to protect her rights.

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Hyundai - does not honor their 100,000 power train warranty

I own a 2007 Hyundai (Pronounced "Hun-Day") Tuscon. Most of the reason we purchased the car was because of the warranty. The salesman said the car came with a 100, 000 mile, bumper to bumper warrenty. (Silly me, I believed him)

At 92, 000 miles, I took the car to Randy Wise Flint, MI, because it was making a strange noise. They said it was some part I'd never heard of, but having to do with where the drive shaft meets the transmission. To Randy Wise's credit, they assumed that it was covered under the 100, 000 mile warranty, and was shocked to find out that Hyundai wouldn't cover it. They said the cost would be $1, 400.00.

They gave me a number to call Hyundai directly. (800-633-5151) I called and was connected with a very "smug" sounding woman. She said they would "Not" pay to repair the car. I remineded her of the warranty, and pointed out that the part that needed replacing, was indeed a part of the power train. This woman rudely said that it was "not" covered, and if I will look in the manual that came with the car, it says that only certain parts of the power train are covered. (not what the salesman told me)

I told her that I did not purchase the manual first and "then" buy the car, the manual came "with" the car and that the salesman specifically said: "100, 000 mile - Bumper to Bumper warranty!

At that point I asked to speak to a supervisor! She said she could "not" transfer me to anyone. (Yea Right) To be fair, Randy Wise Auto Mall treated me fairly and were as shocked as I was that Hyundai would not cover the warranty. Randy Wise sells American made cars also.

However, If you buy a Hyundai, you may run the risk of being treated like I was. (Chances are good as I am no one special, just a fool who was silly enough to purchase one of their automobiles)

Maybe in Korea where these cars are made, they purchase the manual first before they buy the car, but here in America, we tend to take the salesman at their word when they say "100, 000 mile - Bumper to Bumper Warranty". This car has required Too Many Repairs for it's age. Next time I will BUY AMERICAN!

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5:18 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

Hyundai - music system damaged beyond repair

Dr bhupender kaur wasu consultant: kamineni city centre abids

Mbbs (osm) fcgp frcp [lon] by appt :between 2pm- 5pm

Child & adolescent cell # 9849191190

Clinical pschologist [u.k] e-mail: [email protected]

Dear sir/ madam

i need to clearly clarify that it is the

Company's showroom workshop sp road talwar hyundai sec'bad

This is my third complain
Dear sir after 2 complains your people contacted me asked me the details and went away nothing has been done after that
Kindly do the need ful as early as posible
Thanks
Dr bhupender kaur

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The complaint has been investigated and resolved to the customer’s satisfaction.

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