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Don Thornton Cadillac Customer Service Phone, Email, Contacts

Don Thornton Cadillac
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Don Thornton Cadillac Complaints 2

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Don Thornton Cadillac I took my car to Don Thornton Cadillac Inc

I took my car to Don Thornton Cadillac Inc. because it was idling rough in the morning and losing coolant slowly. I had to add coolant every few months. They said it was the spark plugs and crossover gasket and charged me $1200. My son told them that the Cadillac forum experts said it was unlikely to be the spark plugs because the car only had 50,000 miles on it, but they said it was the only possibility. The next morning, I still noticed a slight idle issue, so I asked if they fixed the coolant loss. A couple of months later, I had to add coolant again. They fixed nothing! I took the car back and told them we still had to add coolant every couple of months and it still idled rough in the morning, exactly like before. They diagnosed it as a blown head gasket, which would cost more than the car is worth to fix. I wasted $1200. I told them it wasn't the spark plugs, but they insisted it was with a smug attitude. They were wrong!

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Don Thornton Cadillac I left my car at Don Thornton Cadillac on 04/22/2022 and got it back on 05/05/2022

I left my car at Don Thornton Cadillac on 04/22/2022 and got it back on 05/05/2022. I paid $1,178.25 for the service. The service department said they did a complete multi point inspection for $159 to check if there were any other repairs needed besides fixing my battery and power steering issues. They also replaced the rear tow link that was part of the NHTSA safety recall. But now, my car is in worse condition than before. When I told Blake King, the service representative, that my car wouldn't accelerate, the check engine light was on, and it wouldn't start, he said I could bring it back, but I'd have to pay for them to look at it and any repairs needed. I contacted Cadillac and GM because I didn't think it was fair for me to pay for problems that weren't there when I dropped it off. GM talked to Bob Hallam, the service manager, and he said they weren't responsible for fixing it because the car was "altered" since a fuse was missing when I brought it in. Now, my car is at the only other certified Cadillac dealer, and their service technician found several safety concerns during the multi point inspection. My car is leaking oil from the power steering, motor, and transmission. The back of the evaporator purge valve was completely off, the rear fuse panel and wires are melted, my right rear wheel hub is loose, and the battery needs to be replaced. He found a wire that was grounded going to the rear fuse panel. On the "receipt" I got from Don Thornton, it says the technician installed a fuse in the rear fuse block and performed wire repair to ground wire. The cost to fix my car is more than what it's worth now. RO#XXXXXXXX.

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Is Don Thornton Cadillac Legit?

Don Thornton Cadillac earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Don Thornton Cadillac to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Don Thornton Cadillac is known for their high standards and safety. If you're thinking about dealing with Don Thornton Cadillac, it's wise to check how they handle complaints.

Don Thornton Cadillac has registered the domain name for donthorntoncadillac.com for more than one year, which may indicate stability and longevity.

Donthorntoncadillac.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Donthorntoncadillac.com you are considering visiting, which is associated with Don Thornton Cadillac, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Donthorntoncadillac.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The donthorntoncadillac.com may offer a niche product or service that is only of interest to a smaller audience.
  • Don Thornton Cadillac protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Overview of Don Thornton Cadillac complaint handling

Don Thornton Cadillac reviews first appeared on Complaints Board on Jun 6, 2023. The latest review I took my car to Don Thornton Cadillac Inc was posted on Jun 8, 2023. Don Thornton Cadillac has an average consumer rating of 1 stars from 2 reviews. Don Thornton Cadillac has resolved 0 complaints.
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  1. Don Thornton Cadillac Contacts

  2. Don Thornton Cadillac phone numbers
    +1 (918) 665-3420
    +1 (918) 665-3420
    Click up if you have successfully reached Don Thornton Cadillac by calling +1 (918) 665-3420 phone number 0 0 users reported that they have successfully reached Don Thornton Cadillac by calling +1 (918) 665-3420 phone number Click down if you have unsuccessfully reached Don Thornton Cadillac by calling +1 (918) 665-3420 phone number 0 0 users reported that they have UNsuccessfully reached Don Thornton Cadillac by calling +1 (918) 665-3420 phone number
  3. Don Thornton Cadillac address
    3939 S Memorial Dr, Tulsa, Oklahoma, 74145-1332, United States
  4. Don Thornton Cadillac social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 14, 2025
Don Thornton Cadillac Category
Don Thornton Cadillac is ranked 1113 among 1389 companies in the Car Dealers category

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