Hydroderm — What happened to this company?
I have used this product for years and actually liked it for me. The website used to be helpful and there was a section for members to log in and manage their account/ shipments so that if you did not need the product in the 30 day time frame you could schedule it out. For years this worked fine but only recently I have to come to find out that their website no longer offers any pertinent consumer information and limited means to get a hold of them. Only an 800 number. Like many of the people here I tried to get a hold of them and was put on hold for 20 minutes and then cut off. I called back waited another 20 minutes and told the customer service rep to cancel my subscription/ membership because I did not find it in my best interest to do business with this company. This from a satisfied customer. There is something inherently wrong if your business model makes it a chore for even loyal customers to do business with you. This company did not used to be like this, I have no idea what happened but no one should have to work so hard to give a company their hard earned money. There are other products out there and better companies to deal with that do business ethically and I intend to find one of them. It will not be Hydroderm anymore.