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BH Cosmetics Customer Service Phone, Email, Contacts

BH Cosmetics
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www.bhcosmetics.com
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1.6 33 Reviews

How responsive is BH Cosmetics's customer service?

5 Resolved
28 Unresolved
Poor 🫤
BH Cosmetics is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that BH Cosmetics has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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BH Cosmetics reviews and complaints 33

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Newest BH Cosmetics reviews and complaints

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A
10:05 am EDT

BH Cosmetics Horrible customer service

I placed an order for a palette of shadows and a palette of blushes and I did not receive my products and they did not send the products or refund my money. I have not received any help from them, they do not have professional ethics and their customer service is null. I don't recommend.

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9:50 am EST

BH Cosmetics wrong address! (hong kong customer)

I just use the tracking number for track this order today and the status is returned item left for place of origin!
I called the local post office to find out whats happening today and they said the address is wrong!
I have really no idea that what the hell is going on for your service! The staff told me that there is only a company name and even there is no contact number on the box!
And I have check that my order address is completely right on the website! I also have another order

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12:53 am EST

BH Cosmetics they didn't type the correct address when sending the products

It is extremely bad to shop bh cosmetics. I ordered it and it needed to ship internationally. I shocked when I saw that the post status is "incorrect address and going to send back to the sender." I called the post office and they told me that the building name an street name was missed so they cannot deliver the product to me. I am disappointed as I cannot imagine why such a large company can make such a careless mistake. Or they think that the product can deliver to their customer successfully without typing the building name and street name? And I have a lot of extra work to done. Calling to the post office much time and send the shopping receipt to office in order to get my products back. SUCH A BAD EXPERIENCE SHOPPING ON BH COSMETICS.

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Is BH Cosmetics legit?

Our verdict: Complaints Board's thorough examination reveals BH Cosmetics as a legitimate entity with notable strengths. Despite a 15% resolution rate on customer complaints, which invites a closer look, BH Cosmetics stands out for its commitment to quality and security. Clients considering BH Cosmetics should delve into its customer service record to gauge compatibility with their expectations.

BH Cosmetics earns 91% level of Trustworthiness

Perfect Trust Endorsement: BH Cosmetics achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

BH Cosmetics has claimed the domain name for bhcosmetics.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Bhcosmetics.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bhcosmetics.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

BH Cosmetics as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up BH Cosmetics and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Bhcosmetics.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While BH Cosmetics has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 33 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • BH Cosmetics protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to BH Cosmetics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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L
4:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BH Cosmetics eyeshadow palette

I wish there was a zero star review button 🙄 I am so upset with Bh Cosmetics! I had ordered a bunch of stuff from their website such as, eyeshadow, loose foiled glitter pigments, foundation, conclear, pro makeup remover, and a marble case to hold my brushes in. When i first opened the box everything was looking nice and clean until i layed hands on the eyeshadow palette! It was covered in a maroon colored eyeshadow, so was the box, and so was my other stuff! I also noticed it was only wrapped in paper? No bubble wrap, no foam? Of course the makeup is going to break, nothing to protect it!? This is by far the worst company i've ever ordered from. I still need to get a hold of customer service. It's ridiculous. I paid for an eyeshadow palette to literally be wrapped in just paper? RIDICULOUS 😒

⚠️ I put a few pictures below of how they packaged my order and what the box looks like and the eyeshadow palette.

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Terra Acheson
, US
Jan 03, 2019 6:58 pm EST

I ordered three times from BH Cosmetics. The first time, the shipment was late. The second time, there was a broken item. The third time, and entire eyeshadow palette worth $20 was missing. I contacted the company and got a run-around. First, BH Cosmetics pretended I did not identify the missing item (which I had clearly identified). I sent another e-mail and again identified the missing item. Next, BH Cosmetics demanded that I photograph the order. How was I to photograph an item that did not arrive? It's just a ploy to prevent customers from getting any help. So I notified PayPal that one item was missing from my shipment and that I was asking for a refund on that item only, for $20. PayPal opened a case. BH Cosmetics never replied to PayPal. It is not safe to shop at BH Cosmetics. Something will always go wrong, and BH Cosmetics will never make anything right for the customer. Don't shop at BH Cosmetics! There are plenty of reputable cosmetics companies out there. You don't need BH Cosmetics. I am never shopping there, ever, again, and I will never forget how I was intentionally cheated.

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Z
4:53 am EDT

BH Cosmetics scam

my order number was [protected].
I told the company to give me back my pament as they did not process my order for 20 days. They told me my order is canceles and i'll get refund within 2-7 working days. It has been more then 10 days and i still did not get anything
No order and no money.
I am thrilled and upset by your services.
This site scamed me.

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Qwerty3645654747
, US
Dec 13, 2018 12:55 pm EST

Always pay with PayPal! That way you have a *little* bit of protection. I'm currently going through this right now with BH. They are TERRIBLE! Maybe you could contact your bank or whatever card you used?

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Ruby Karen
, US
Oct 05, 2018 11:06 pm EDT

Did they finally give back your money?

ComplaintsBoard
K
5:54 am EDT

BH Cosmetics carli bybel makeup palette

I have just received my carli bybel deluxe eyeshadow palette this morning. I am extremely angry about the state of the palette most of the eyeshadows were smashed to bits. I would like a full refund and also another palette sent out.

This makeup palette was bought to be sent out to my friend as a birthday present and now I have to wait on another one.

I would like this resolved asap

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8:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

BH Cosmetics bh cosmetics overcharging me

I have been contacting bh cosmetics via email several times to solve my issue. But i had no response from them in a while now. Considering i had emailed them a lot.

i have made some orders through bh cosmetics (order number [protected])
My total came to $25, 47 and since i am located in the uk it should have converted to £18.23 but checking my bank statement it shows that i was over charged! I am furious..

I also have some images below to show all the proof.

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10:18 am EST

BH Cosmetics half of my order missing

My order # is [protected]

I made a purchase through your online site several days ago that consisted of about 16 items and only 9 of those items shipped. I was told I would receive a refund. However I'm extremely concerned of the fact that when I made my order, ALL of the items added to my cart were in stock. Why is it I'm only getting half of my order? I really don't want a refund, I want the products I've been looking forward to receiving. It took forever for the few items I did get to be shipped. I would like something to be done.

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8:10 pm EST
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BH Cosmetics brushes not delivered

Bh 7200-001 po number [protected] for olivia guardala order received today short of the brushes that have been paid for! Not happy please let me know when to expect brushes or I would expect a refund asap this is very bad service not happy at all I would like an explanation and my contact details are ph no [protected] and my email address is in lower case - the big v @optus net.com.au thanks maria

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3:33 pm EST

BH Cosmetics neutral eyes 28 color eyeshadow palette

I purchased a few items as Christmas presents on December 14. I was eager to receive my package, I was constantly checking for tracking updates. I'm extremely disappointed there was never any updates in tracking history. What's the point of tracking if there is never any updates? Finally, Received my items December 26 after Christmas😓just to realize one of the eyeshadow palettes I purchased is damaged. 😥 I have never experienced this before. Will I have to return the damaged palette or will I receive another palette? Please, get back to me as soon as possible as this is a gift. Looking forward to hearing back soon.
Thank you, Judy Ortega

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9:01 am EST
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BH Cosmetics eyeshadow palette/ brush sets/etc

I order my items on November 28! They were super fast to withdraw the money from my account yet I haven't received my package and it's December 22... I've tried to contact them through email but no answer from them, I've called and they're always closed, at a point I waited a whole hour on the phone because so they said they were assisting other callers and after an hour of waiting they hung up the phone.. I'm frustrated as I ordered a great deal of stuff which where supposed to be Christmas presents.. I will never order fr I'm th is company again. They suck at customer service.. like WTF is wrong with them...

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9:47 pm EST

BH Cosmetics more than a month and no news

I ordered a brush set and a palette on november 15, its december 19 and its not here yet. I got a confirmation email a few days after i ordered and another few days after i got another email saying that shipping is slow because of the holidays and i would get an extra product in my package. I didnt get any new updates on my order and the tracking number doesnt work. I can see im not the only one having trouble with shipping but most of them got their package within a month. Tired of waiting and dont know who to contact. Hoping for the products to make up for their horrible shipping.

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1:09 pm EST

BH Cosmetics the worst company ever.

I ordered from this company well before the holiday i'm talking the beginning of november. Did not get my package until the end of november, exactly 3 weeks. Although they took my money immediately. Said they were going to include a gift in my package because they were so late. Opened my package, no gift. Sent an email asking why they would say they were giving me a gift and then didn't and stated that I would be returning everything because it was garbage. They emailed me back saying they ran out of gifts so they couldn't give me one even though they emailed me saying they would. It's not like it was asked for! Instead they offered a $10 dollar credit to my account lol like I will ever buy from them again! My return package to them was received a week ago and they won't answer the phone or reply to emails or facebook messages. Do not buy from bh cosmetics! They should be called bs cosmetics!

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1:14 pm EST

BH Cosmetics my order took 2 weeks to ship & customer service is horrible

I ordered a set of brushes and 2 other items. They took the money out of my account instantly and took 2 weeks to ship my package. After the first week of placing my order I emailed their customer service departme to ask for a refund since the package had not been shipped yet. They literally told me NO! Said they could not refund me, said I had to wait for the package to arrive and then refuse it for I could get a refund. It took 2 WEEKS to ship it, took another week to get it. After about a week of refusing it, I still had NO money back in my account. I had to emailed them a bunch of times from the moment I asked for a refund because they don't do anything if you don't keep asking &asking! As of now, I still don't have my money yet, it's been about a month and a half since I ordered it and I'm still dealing with their horrible customer service. I tried calling their CS number and they had me holding for like 30 minutes and then a automated system said "we can not answer your call at this moment" and hung up on me AFTER 30 [censor] MINUTES OF WAITING! I've been trying to contact them and I can't even make the phone call go through. This company is a scam a totalI scam! I understand the horrible ratings now!

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1:55 pm EST

BH Cosmetics product and service

I recently (well not so recently) order a few items from the bh cosmetics website. I am very upset to say that my products have not come in yet nor have they provided me with an eta or shipping conformation. The money has been takin out of the account but seeing as i ordered my products on 11/12/17 and it us now 12/1/17 there has been amble time to get this sorted out. I eventually got fed up with waiting so i wanted to cancel my order completely however they refuse to cancel it. I asked for a corpurit number to call however they provided me with a the number for regular customer service, which is not what i asked for. I ended up trying to use the customer service number but after being on the phone for 20 minutes more than three times I gave up on that so I emailed them again they sent me out the same cookie-cutter responses of all the emails that I sent to them and I'm honestly just tired of it. My money has still not been refunded and I continue to receive no resolvement of my issue.

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Cathy Fletcher
, US
Dec 07, 2017 4:29 pm EST

I ordered 11/24 and as of 12/7 they have not shipped. I called, was on hold more than 10minutes, talked to a person who said they would send that day and still not shipped. I won’t buy again and if it doesn’t ship by tomorrow I’m cancelling the order.

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D
3:22 am EST

BH Cosmetics so disappointed

I. Am. Terribly. Tired. Of. Dealing. With. Them.
I am sorry for typing like that, I just wanted to show that I am exhausted.
My order isn't big, I ordered one small Studio Pro Ultimate Brow Palette at the beginning of September and paid for an express delivery.
It never arrived.
Frankly, I started calling them in October when I realized there weren't going to ship anything. They rarely answered so I have no idea what's going on with my order.
Treating customers this way is horrible. Shame on you.

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A
7:16 pm EDT

BH Cosmetics take me back to brazil palette

Hi, my name is Ayla Medina I recently ordered from you guys and usually I have no issue with your products. This time I'm not impressed. I ordered a palette and 3 brushes I did not receive one of my brushes and my palette looks used there are finger prints all over the pressed colors and scratches on the front cover where the illustration is and it just looks used and I am not happy this time. Is there anything you guys can do for me. I'd appreciate anything

Thank you, Ayla

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12:09 pm EDT
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BH Cosmetics always cancel the international order

I ordered 2 times in BH cosmetics and they canceled all my order because they said that they can’t provide the stuff because of the third company and I still see all the stuff I want to order still available on website. I tried to email to every mail they have and no one answered me. I’m so disappointed and angry because the way to serve the guests of BH cosmetics.

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11:41 pm EDT
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BH Cosmetics my package has not came, and i’ve tried tracking it and it says “not found”

So I made an order on Sep.29 and it’s Oct. 07 and I tried not to get worried, But then I did because they said it takes “ 8 days “ and it’s been 9 days and still no package, I”be tried tracking it and it tells me “Not found “, it’s a waste of time, never buying from here, They play you . Don”t waste your money . So many emails, no response..

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6:06 am EDT

BH Cosmetics never again

I know they have some issues with delivery time. it always takes too long, but when I ordered for the last time (it actually was the last time I ordered something from them), it took forever to deliver. I mean my items never arrived. What the heck is that? I asked them to see if there's something could be done, but they never responded. Is it one side communication or what?
I don't know what else to say. Simply terrible.

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